Revdex.com: I am not happy
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/2017. Supervisor addressed the guest's complaint. The guest states she is not willing to discuss this further over the phone to address additional concerns. Loyalty Support Supervisor did contact guest via telephone on 12/4/2017 and left a voicemail for this guest. There is nothing further we can do for this guest at this time.
This complaint has been forwarded to the Loyalty Support Team of Dunkin' Brands. The Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue.
This store is an independently owned and operated restaurant. The Guest Support Team of Dunkin' Brands has sent this complaint to the Franchise Owner of this location via e-mail on 12/7/2015. In that message we have requested that the Franchise Owner/Representative from this location...
The Dunkin' Brands Guest Support team contacted this guest by email and phone on 1/18/18. Guest Support representative updated this guest's case with her additional concerns. All of our restaurants are independently owned and operated. The Guest Support representative alerted the franchise owner to...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...
issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thanks for responding. Did you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questions. I would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience.
Regards,
[redacted]
The Dunkin' Brands Guest Support Team has notified the Loyalty Support Team of the guest's response. A representative from the Loyalty Support Team has been working closely with the guest and will be reaching out to the guest directly with more information in regards to this complaint.
The restaurants are independently ownedand operated businesses. We have notified the franchise owner of the locationand requested they contact the employee directly.
The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasions. This complaint has been resolved. There is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I appreciate the response and understand that they stores are franchised and independently owned. The owner has now had a week to respond to me and has failed to do so. Does B&R not have a company policy regarding the pricing of services and products? I would think the company would be upset to find that one of its franchisees is charging $10 for onei ice cream flavor in a small cake and insisting on only using Oreo ice cream. That is a disservice to customers and financially taking advantage of them. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have found the email in Junk folder. I find that the business is requesting too much of my personal financial information: * Your name, as listed on the credit card used * The credit card type ([redacted], [redacted], etc.) and last four digits of the credit card -if you are using [redacted], please include the DAN (Device Account Number). To find the DAN, on your iOs device open your Wallet app>select the card you paid with>tap "i" at the bottom>scroll to the bottom of the "info" page and look for the "DAN" field * The date and amount of each transaction * The card number of the DD Card that you reloaded this information is way too sensitive to be send over regular email. After waiting for quite a long time I contacted my bank and stopped the transaction which I think was better and more financially reasonable thing to do. I am not seeking any freebies here or giftcards or other lavish extras. I spend 1.5 hrs on the phone with them the day it happened only to get transferred to the voicemail that was never returned, their email is getting directly to junk folder on [redacted] etc I personally think that DD has the worst customer service. Revdex.com may close this complaint but there are way too many people out there that are in the same situation as I am. Regards,
[redacted]
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/2015. We requested that he mail us the [redacted] Gift Card in order for us to mail him back a refund in the form of a check.
The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/2017. The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issue. The restaurants are independently owned and operated by franchise...
owners. The Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
An e-mail was sent to this guest on 5/6/2015 requesting additional information. Due to the Baskin Robbins stores being independently owned and operated by franchise owners, Guest Support has e-mailed the guest requesting the store location, in order to make the appropriate teams...
The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims. This case is being reviewed by the supervisors and representatives within the Loyalty Support Team.
Revdex.com: I am not happy
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Regards,
[redacted]
The Loyalty Support Team of Dunkin' Brands will be contacting guest directly for additional information and to assist guest with this.
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/2017. Supervisor addressed the guest's complaint. The guest states she is not willing to discuss this further over the phone to address additional concerns. Loyalty Support Supervisor did contact guest via telephone on 12/4/2017 and left a voicemail for this guest. There is nothing further we can do for this guest at this time.
This complaint has been forwarded to the Loyalty Support Team of Dunkin' Brands. The Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue.
This store is an independently owned and operated restaurant. The Guest Support Team of Dunkin' Brands has sent this complaint to the Franchise Owner of this location via e-mail on 12/7/2015. In that message we have requested that the Franchise Owner/Representative from this location...
reach out to the guest directly.
The Dunkin' Brands Guest Support team contacted this guest by email and phone on 1/18/18. Guest Support representative updated this guest's case with her additional concerns. All of our restaurants are independently owned and operated. The Guest Support representative alerted the franchise owner to...
the guest's concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...
issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thanks for responding. Did you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questions. I would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience.
Regards,
[redacted]
The Dunkin' Brands Guest Support Team has notified the Loyalty Support Team of the guest's response. A representative from the Loyalty Support Team has been working closely with the guest and will be reaching out to the guest directly with more information in regards to this complaint.
The restaurants are independently ownedand operated businesses. We have notified the franchise owner of the locationand requested they contact the employee directly.
The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasions. This complaint has been resolved. There is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I appreciate the response and understand that they stores are franchised and independently owned. The owner has now had a week to respond to me and has failed to do so. Does B&R not have a company policy regarding the pricing of services and products? I would think the company would be upset to find that one of its franchisees is charging $10 for onei ice cream flavor in a small cake and insisting on only using Oreo ice cream. That is a disservice to customers and financially taking advantage of them. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have found the email in Junk folder. I find that the business is requesting too much of my personal financial information: * Your name, as listed on the credit card used * The credit card type ([redacted], [redacted], etc.) and last four digits of the credit card -if you are using [redacted], please include the DAN (Device Account Number). To find the DAN, on your iOs device open your Wallet app>select the card you paid with>tap "i" at the bottom>scroll to the bottom of the "info" page and look for the "DAN" field * The date and amount of each transaction * The card number of the DD Card that you reloaded this information is way too sensitive to be send over regular email. After waiting for quite a long time I contacted my bank and stopped the transaction which I think was better and more financially reasonable thing to do. I am not seeking any freebies here or giftcards or other lavish extras. I spend 1.5 hrs on the phone with them the day it happened only to get transferred to the voicemail that was never returned, their email is getting directly to junk folder on [redacted] etc I personally think that DD has the worst customer service. Revdex.com may close this complaint but there are way too many people out there that are in the same situation as I am. Regards,
[redacted]
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/2015. We requested that he mail us the [redacted] Gift Card in order for us to mail him back a refund in the form of a check.
The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/2017. The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issue. The restaurants are independently owned and operated by franchise...
owners. The Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
A supervisor from our Loyalty Support team will reaching out to the guest today to resolve the issue with their DD Perks account.
A representative from the Dunkin' Brands Loyalty Support team spoke with the guest on 5/22/2017. The guest's issue has been resolved.
An e-mail was sent to this guest on 5/6/2015 requesting additional information. Due to the Baskin Robbins stores being independently owned and operated by franchise owners, Guest Support has e-mailed the guest requesting the store location, in order to make the appropriate teams...
and owners aware of the guest's concerns.
The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims. This case is being reviewed by the supervisors and representatives within the Loyalty Support Team.