J & J International, Inc.

I have refunded the money for the CompressorCredit date was 7/20/amount $to credit card Mastercard - xxxx*** *** * *** * ***
Thank you

Complaint: ***
I am rejecting this response because:
When I called the *** Corporation they told me you were ordering the wrong part from them that they had changed the part number to : AH96-01908NI can only assume in response to the error in the owners manualI informed J & J International of this yet they still managed to send me the wrong part for the third time? If I the consumer found this out, what more then should a company do who is supposed to be a supplier for that Corporation be capable of? I would expect more as a consumerI only want the part that I've been trying to get for six months now
Regards,
***

Dear *** ***
I issued full refundFunds were held on PayPalPosted on 11/11/3:17:PM for the amount of Credit Amount: $to settle the claimthank you
***
***
Director of operations

I shipped the first order to this address*** * *** *** *** *** *** **
*** and it was damage so I file a damage claim with carrier ***I shipped again same part to same address*** * *** *** *** *** *** ** ***
Damage needs to be reported that day of delivery or carrier does not want to pay for damageThis is over daysThis was shipped 12/30/damage was reported 1/06/pictures sent claim paidSent second shipment sent no charge part on 02/10/Customer waited over days to report damage
I and sorry but I can not credit back customer kept the stand

Dear *** ***
I just mailed out another brand new remote todayYou will receive a tracking number end of business day todayThis is the second remote I mailed since you place the orderThis is the address it is shipping to ** *** *** ***, NY I tested the
remote that you return and it was workingIt may be an issue with the sensor in the TV. Very sorry for the delay Thank you
*** ***
Director of Operations

Dear *** ***,
I have credit your *** *** account on Refunded $Order Head Modified[*** 3/8/9:20:
AM]The credit department did credit you back for this no longer available partPlease check you *** account to view the
credit.Thank you
*** ***
Director of Operations

Dear customer
I will refund the $back to your credit card on fileTo settle this claimWill you except this offer?
Thank you

I have refunded the full price of the part which is $on 12/5/to your credit card Mastercard - xxxx*** (11/2016) The door you ordered only comes in black for your model numberI see you want to change the look of your dishwasher with a stainless steel to remodelThe
shipping charge it cost us was 45.00. I will refund you $that is the total cost of the invoice you paid J&J International for the purchasePaid Amount:
Refund $Pending refund $The return shipping I can not refundThis return came back to us as a no longer need partIt was the correct part for you model dishwasherBlack is the factory colorRequards

Complaint: ***
I am rejecting this response because:
After attempting several tries at communicating with the business, they never contacted me about sending another TV stand so I had no idea they did so. The package was sitting on a mail rack at my work for at least days before someone finally notified me about it. We have a huge work force. I had no idea they mailed me another TV stand, no notification, no emails, no phone call. Then when I finally was able to open the package, the TV stand was damaged again! At this point I feel this company is fraudulently shipping damaged goods and claiming they are in good condition.
What really bothers me is the HORRIFIC customer experience I had. They are not standing behind their products, they hung up on me after telling me this is not their issue and then to tell me that they cannot issue a refund because of the shipping company policy requiring a day notification is absolutely ridiculous! I demand a full refund for this TV stand immediately, I paid full price for damaged goods, in addition I had to spend at least hrs dealing with this issue. Anything less is unprofessional and almost criminal. I am looking into any other options I have to make sure nobody else does business with this company, this includes social media. Hopefully this Revdex.com complaint will get some traction. However, due to the nature of the way they have ripped me off, I am prepared to escalate this in any manner possible
Hopefully this business will understand the potential threat to their business in today's social media world is that it is not worth the continued mis-handling of my situation. This business should value the customer better. Why will they not refund or at least credit me back 50% of the purchase?
Regards,
*** ***

I am looking into the credit request asap for you. I wanted to respond to your letter. I will check the status and write back to you.
Respectfully,
Director of operations.

I will refend the shipping and handling charge back to the customer today in the amount of $11.25 as customer request to settle claim

This is on the web site under customer service selection Samsungparts.com click on customer service and you can see the return statment exchange only no refunds on Circuit boards.
Special order item: NON-REFUNDABLE/EXCHANGE ONLY
Special ordered items include but not limited to: Owner’s manual, Service Manual, Software, All Circuit Boards, DLP Light Engines, Imagining Units/Drum, Display Panels/Screens, Touch-up paint, Wireless LAN Adaptors, Other Wireless Devices, and Oversized Items.

I will send a shipping label to customer. This is free shiping back to me. Once I recieve the remote I will credit back in full. Send label to customer today.

To whom it may concern:
 
I filed the above complaint and the company offered to pay me the requested amount to settle, ?   What do I need to do in order to receive the settlement?

Complaint: [redacted]
I am rejecting this response because: The company sells parts online and then refuses to accept returns or issue refunds by stating that they have a stated policy to not issue refunds for certain items on their  customer service webpage.  The policy does not appear the web pages on which the customer views items or on the page on which the online order is completed.  The customer will not know they cannot return defective parts until there is a problem and they go to the customer service webpage. This is a very poor business practice for an online seller.
Regards,
[redacted]

Sorry to hear about the issue with the filter. I can offer a new replacement water filter and send you a free shipping label to send me back the defective one. I can not issue credit after 30 of purchase. I am will to swap it out for a brand new water filter.
Thank you
Director of...

operations.

Dear customer,
I will send you a shipping label for free shipping back to J&J International. I will credit you back in full when I receive the wrong part back. You would have to place a new order for the correct part. I will waive shipping and handling you would just need to purchase...

the part itself. I am a Parts distributor I sell parts. I can not give you a free part. I am sorry for the treatment of the sales people. I will look into this myself. I am sorry for the issue you are having. So I will e-mail the free shipping return label to get your credit back on the wrong part.Thank you,
 
 
 
Charles Amico
Director of operations

This is to inform you that my credit card has been credited by Samsung Parts/ J&J in the amount of $63.43 on 5/28/14.  This satisfies the complaint I filed with Revdex.com.

Complaint: [redacted]
I am rejecting this response because:
There may...

be something on the website about a "circuit board" not being returnable or refundable, however it is not clear or obvious.  The invoice may also have the same statement but I did not receive the invoice until I received the parts.  I also do not accept that the parts are a "circuit board".  There is no defintion of a "circuit board" anywhere on the website and the company could (and it appears that they do try ) avoid responsibility for shipping defective parts.  The company's website implies that parts are new and current.  There is nothing on the website that indicates that the parts are used or aged well beyond their useful life as the part they shipped to me was.
Regards,
[redacted]

Curcuit boards are not returnable if defective I can exchange for same part again. This is on the back of your invoice and also on our website policy. I can not refund for electronic curcuit board.