J & J International, Inc.

Review: Our refrigerator went out back in mid to late March I contacted several repair men and finally found one that would come to my home after a week of calling. He came out diagnosed our refrigerator with a bad coil in the compressor. So I called my dad who is a retired commercial refrigeration repairmen and he came over and took out the one we had that was bad. I ordered a new one from J J International on April 16, 2015. We finally got one on its way to us in mid May, they said they were on back order at Samsung. We received it and shipped it back to them May 22, 2015 because it had been damaged in shipping. A second one was ordered on or about the 26th of May 2015 we received it about June 10, 2015 it too would not work, do not know why, it ran for a second and they proceeded to get extremely hot. We unhooked it and sent it back on the 26th of June 2015 they sent me a label to ship it with though UPS, they received it on the 30th of June 2015 in Parsippany, NJ - signed by Stern. I talked to a man at their office and he said they didn't have it yet I gave him the tracking number and told him it was already signed by Stern and he looked again and said I would have a new compressor at my door 7 - 10 days later. Today the 10th of July I called J J International and was told it would be shipped out Monday the 13 of July. I called back a few minutes later to ask another question about it and was told it was just ordered this morning when I called the first time. It was 2:30 pm July 10, 2015 I asked why wait for Monday? While I was talking to Samsung and Careme said she would call and ask. She called to see if it could be expedited, she was informed shipping for today was closed. Now I could understand if the place I was talking to was a small mom and pop shop, but not a multinational company doing business all over the world. AND IT WAS ONLY 2:30 IN THE AFTERNOON!!! Okay NJ maybe I could forgive but the warehouse where I was told it was coming from is in California LA...Desired Settlement: area so that would be 11:30 AM and they are done shipping for the day! If the compressor they are shipping out to me to fix my refrigerator is not working or messed up in anyway, I would like a NEW REFRIGERATOR enough is enough.

I am tired of the refrigerator I bought in late 2007 just sitting in our home taking up space not working. Even though I bought it in November 2007 and paid $2000 for it, it should not be this difficult to repair it. Three plus months should be plenty of time for them to have gotten their act together. Samsung blames J J and J J blames Samsung and gives a game of run around look enjoyable. I am sick of all of them. Can you help me please?

Business

Response:

Dear valued Customer.I am J&J International a parts store. I ordered the compressor from Samsung. I am not Samsung and I do not sell refrigerators . I have nothing to do with Samsung. I can not replace appliances. I can exchange the compressor if defective. I have to special order this part. I do not stock compressors. You would need to take warranty replacement of manufacture appliances up directly with Samsung.Sorry for the delay in getting the part to you. This is not a on hand part so I have to order each time.

Consumer

Response:

I am rejecting this response because:

You claim to be THE one and only parts distributer for Samsung, I will not have another piece of you junk inmy home. I request a full refund of my purchase fromApril 16, 2015. I refuse to be pushed around by you or any other company that is supposed to be there to help the consumer. Being the daughter of a commercial refrigerationrepairman I know compressors are one of the main reason arefrigerator of any kind to go down and not work properly. So yourout of stock and have to order each time for each one response is UNACCEPTABLE.

Business

Response:

I have refunded the money for the Compressor. Credit date was 7/20/2015 amount $153.45 to credit card Mastercard - xxxx[redacted] Thank you

Review: I purchased a replacement remote controller for my television. During the purchasing process I selected the "[redacted] ground" shipping option even though it cost more to ship it to my house. I am having a [redacted] issue with them delivering my mail and packages. They shipped it via [redacted] to my house which was a lower tier shipping service. I had to fight with [redacted] for 3 days to get my package. This would have been avoided if they would have shipped the product via the shipping service I selected.: I have the relevant information below:

Ship to [redacted] OK 74075

UNITED STATES

Sold to [redacted] OK 74023

UNITED STATES

Quantity Product Tracking Number Unit Price Total Price

1 [redacted] $17.95 $17.95

Shipping: Ground

Subtotal $17.95

Shipping $9.75

Handling $3.00

Tax

Total $30.70

From their Website: [redacted] - $8.25 USD

Orders less than $100. Up to 1 lb. to US addresses (Ships within 3 to 10 days).

The shipping information:

Dear Valued Customer,

Your order has been shipped!

Your tracking number is: [redacted] (remove the a, It sees this as a credit card number)Desired Settlement: I would like a refund of the difference.

Business

Response:

Good afternoon,

Customer wanted his difference in the price.Difference is $1.50 I will credit back to the credit card on file [redacted] - xxxx[redacted] ([redacted]) - [redacted] to settle the claim

Thank you

Review: my boyfriend called j&j to order a replacement part for my Samsung vacuum cleaner, (which broke within 90 days of purchasing the vacuum). they sent the wrong part. I called to inform them, they then sent ANOTHER incorrect part. I have been trying to return both parts, and refund of shipping charges. they have gotten my email & customer name & # wrong FOUR TIMES. [redacted], one of the reps i've talked to several times, has a hearing problem and I try to spell everything out for her, but she still inputs the info wrong! it takes over 15 minutes for them to answer the phone (i have the call logs). they keep telling me they will email a postage paid return shipping label, and I have yet to see the email. it has been about 4 weeks I've been waiting to return the parts. they tell me they need to contact the warehouse, shipping department, or talk to a manager, and to allow 4 days for the email. I get a different excuse every time! I truly feel they are intentionally taking me past the "accepted return shipping time" so that I cannot return nor get a refund for the parts or shipping THEY incorrectly sent to begin with! the total I have now paid for replacement parts has exceeded the original cost of the vacuum, which should have been under warranty in the first place!Desired Settlement: I want to return the 2 wrong parts and be refunded their purchase price and shipping costs.

Business

Response:

Dear [redacted],I will send you the label to send the parts back to us free of charge and refund your money. Once I receive the parts I will credit you back in full. Sorry for the issue with wrong parts sent to you I will have research team call you with the correct part for your vacuum.Thank you,[redacted]Director of customer service.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter will be closed only after the receipt of my refund. I am noting that the response I received from the business was addressed to [redacted]r, who is a. not the owner of the vacuum b. not the initiator of this complaint and c. not associated with the address, phone number, email address or any other contact information of myself.

Regards,

Review: Customer service is extremely unhelpful, unprofessional, and very rude. I have been hung up twice by a female rep. The first time I asked for a supervisor and she hung up, the second time I asked for her name because she was being very unprofessional and she hung up. I have asked to talk to a supervisor and he is never available. At one point a rep told me the supervisor was in his office and that he will answer the phone but it went to voice mail again. I need a bin for my refrigerator door and this is the second time they send me the wrong item. I need a right bin and the first time I ordered it they sent me a left bin. My husband and I tried it on the right side of the door and if would not fit but it did fit on the left side. The second time around I ordered a right one and I got a left one again! It took me past the 30 days to call because of work travel and holidays. They are not wanting to take back the left bin because it's past the 30 days and are not willing to work with me on waving the right bin price. This has been awful to deal with since reps are mean and ugly on the phone. I just want the accurate bin for the refrigerator door and the fee waived. There needs to be better customer service training and a supervisor available at all times!!! I have never ever dealt with such a thing over a refrigerator door bin.Desired Settlement: I just want the accurate refrigerator door bin and the price waived. This has gone really far and it has been very overwhelming for me. The fact that the reps are ugly, rude and unprofessional on the phone allows a free accurate door bin for my refrigerator.

Business

Response:

Dear customer,I will send you a shipping label for free shipping back to J&J International. I will credit you back in full when I receive the wrong part back. You would have to place a new order for the correct part. I will waive shipping and handling you would just need to purchase the part itself. I am a Parts distributor I sell parts. I can not give you a free part. I am sorry for the treatment of the sales people. I will look into this myself. I am sorry for the issue you are having. So I will e-mail the free shipping return label to get your credit back on the wrong part.Thank you, Charles AmicoDirector of operations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 10/22/2015 I placed an online order for 2 [redacted] washer parts with 2 day air delivery. I called customer service and talked to Louise who said it will be delivered on Monday 10/26/15. The parts didn't arrive and when I called them, I was told that the shipping label was printed on Thursday but package was not shipped and seem to be missing. Louise told me she would investigate and for me to call her back the next day. When I called the next day, Louise said she need to speak to a couple of persons but they were not at their desk and asked me to call back. when I called back, I asked to speak with a manager and was able to speak with Holly. I requested her to just cancel my order and credit me back for my purchase. and she says that the package need to be found first before it can be cancelled. and here I am needing to repair my washer holding an empty bag. please help me in resolving this issue.Desired Settlement: full refund $50.78

Business

Response:

Dear [redacted],I just received your parts back today . I am process the return and you will get your refund back to your card on file [redacted] - xxxx[redacted] ([redacted]) - [redacted] . Credit department will get your file end of this week and refunds are processed every Wednesday.Thank youCharles ADirector of customer service.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received refund yet.

Regards,

Business

Response:

I will refund the complete amount the customer is requesting $50.17 today back to the customer’s credit card on file. To resolve this customers complaint. Thank you Charles A Director of operations.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: During my purchase of new gas range, I had to purchase a filler kit - which was an option should my range when put in My counter top depth is 25 inches - most counter top are 22 inches - My installer reviewing the manual noticed I could get this option. So I went ahead an ordered from [redacted] first, they sent the wrong kit, they suggested I contact J and J for the right part call and placed the order with them.

Order Number: [redacted]

Part Number: [redacted]

cost

Subtotal $49.05

Shipping $35.41

Handling

Tax

Total $84.46

The installer came again, found that the part was yes 2 inches but most of that was to mount to the stove and the filler part was in fact 3/4 inch to fill in the back of the wall. So in the end the part was useless. I spoke with the agent first to ensure that this was the part I needed since the first part was wrong.

I received an RMA number to return the said item from J&J international but they REFUSE to provide me with a shipping label - I take umbrage that I was sent a part that is useless, that is not 2 inch filler.

My installer was able to manufacturer something for me to rectify this issue.

Email from them

Dear Valued Customer,

Thank you for contacting us.

The return authorization number of your order is [redacted]. Please indicate this number on the outside of the box where visible, preferably next to the shipping label, and return to the address indicated in this email with the carrier of your choice. Your order does not qualify for a return label.

Please note that the return authorization is only valid for 15 days from the issue date. Upon receiving your return, our warehouse will inspect the returned merchandise and credit will be issued within 15 days in the original form of the payment.

Please feel free to contact us if you have any questions.

Thank you.

E-commerce Team

J&J International Inc.Desired Settlement: I strongly believe that they should pay for the return of the item

Business

Response:

Dear [redacted],I have received your part. We are in the credit process the price of the part for $4905 will credit back to your credit card you placed the order with. [redacted] - xxxx[redacted] ([redacted]) - [redacted] Sorry for the delay,Charles ADirector of customer service.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: as stated the part was not as advertised, the part should be credited back to my card as it is stated on your services.My complaint is paying for shipping return. I expect that to be reembrused, I paid.express of 35.00 for an item that does not fit to 2inch gap.as.stated by your agents. When my installer came again due to [redacted] sending wrong parts, when this filler attached with three screws to the back of stove only fills 3/4. The rest is the attachment to stove.My return cost is 9.10$I expect my credit card to be refunding the returned item and shipping.

Regards,

Business

Response:

Dear [redacted],I will credit you the $35.00 express shipping charge and also the $9.10 for your return postage. Total will be $44.10. Credit will be applied to your [redacted] - xxxx[redacted] ([redacted]) - [redacted] today.Thank you,Charles ADirector of operations.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I I have purchased the Samsung filter from the J&J International. The filter didn’t perform properly from the beginning with water pressure out of the refrigerator was very low. After a little over than a month after I purchased the filter, water stopped coming out completely. When I pulled the filter and compared it to the filter advertised on the Samsung website, my filter looked completely different. J&J International refused to replace the filter and doesn’t acknowledge the fact that they sold the faulty or incorrect product. I want my money back.Desired Settlement: I need the money to be refunded in the amount of $55

Business

Response:

Sorry to hear about the issue with the filter. I can offer a new replacement water filter and send you a free shipping label to send me back the defective one. I can not issue credit after 30 of purchase. I am will to swap it out for a brand new water filter.Thank youDirector of operations.

Review: I placed an order on 2/27/15 for $69.99 including all shipping and handling. that order number was [redacted]. for some reason the company modified that order number to [redacted] for the exact same items and increased the shipping costs and changed the over all price (2 weeks after I placed the order) to $76.72 without any warning.

I 've tried to call and speak to someone to correct this and in each case I get transferred to a line that no one picks up. currently I've been waiting for over 2 hours since the last time I spoke to anyone.Desired Settlement: I desire the price I was orginally quoted and the price I purchased at. please reduce what you are billing to the original order price of $69.99

Business

Response:

Dear Valued customer,Your total for your order is $58.75 for the parts and shipping is $8.25 and a handling charge of $2.99. Total charge is $69.99. I do not have the parts in stock I am waiting on them to arrive from [redacted] parts.Thank you[redacted]

Consumer

Response:

I reviewed the response made by the business and have also been in contact with the business. Currently they are stating that it maybe a month or more before they will be able to provide the items I ordered. I am uncertain if this is some sort of stalling technique but for now complaint ID [redacted] can be marked as resolved with the proviso that it be reopened if the business does not honor their promise simply by failing to deliver. If this is not acceptable please leave the complaint open.

Regards,

Review: I was referred to J & J through Samsung. I ordered a part which was sent to the wrong address. I reordered the part which was received. I have been trying since December to get a credit for the first part. I have left multiple message for Customer Service, on 1.8.16 the Manager, [redacted] and no one returns my call.

Today I spoke with an gentlemen in Customer Service, [redacted] He looked at all of the notes and could see the many times I've called & no one has looked into it. Alfonso said he would go through all the products that have been returned which are many to locate the one that was sent to an incorrect address. He said he will call me tomorrow.

In desperation I phoned Samsung today and for 3-+ minutes a very nice gentlemen put me on hold, came back, put me on hold, came back and in the end, he transferred me to J & J. How's that for a frustrating customer service experience.

When you are referred by a company such as Samsung one would expect excellent service and excellent customer service follow up. None of this happened and I feel the public should be made aware.Desired Settlement: Refund for the part that was sent to the wrong address.

Business

Response:

Dear [redacted]I will credit you back in full for the total purchase of $24.67 . The credit will post on your credit card Visa - xxxx[redacted] (07/2017 you used to make the purchase. Sorry for the credit delay,Thank you[redacted]

Review: I bought a new chromebook and my printer did not work with it. [redacted] referred me to J & J for accessories to make the printer work. I called and spoke with a salesman. We spoke at length and he said that a dongle, part #BA39-01204A would take care of the problem. I received the part a week later, opened the package and realized immediately that the part would not work, as there was no place to hook it up. The connectors would not hook up to anything. I checked the online order return policy. I called the company to ask for a return label to ship it back for a return.

I was told I could not return it because I had opened the packet [i.e. a small plastic bag] . I explained that I had never even hooked the thing up. I explained that the part [a small plastic connecter wire] was never even used and I wanted a refund. [This connector wire costs $37.65.] She again refused and referred me to her supervisor. I was transferred, and after waiting 32 minutes on hold, was finally greeted with a "the person was not available and leave my name and information" message. I have not received a call back or an I'm sorry, we need some time to resolve this problem.

If this is "solving the problem by consumer giving up," I will not go away. I have 30 days to return this part from the shipping date [9/3/2015] I received it on 9/10/2015. That leaves very little time to get this thing settled.

I need your help.Desired Settlement: A return shipping label and a return of my money [$37.65] and my shipping fees [$5.95]. Considering how long I spoke with the salesman, how thoroughly we went through over what I had in the way of equipment and the fact that they are representing [redacted]PARTS.COM, he apparently had no idea what needed to be done, or what was needed.

Business

Response:

Dear Valued customer,I will e-mail you a return shipping label for free shipping back to J&J International. once I receive the part back. I will credit you in full.Sorry for the issue,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 8/23 I order a drum motor for my washing machine. On 8/27 I received the part. I opened it to discover the control board for the unit on the side of the box, broken off of the unit. Upon further inspection I discovered a cracked magnet on the unit as well. On 8/28 I contacted JJ International (Samsungparts.com) and informed them that the part was damaged and I needed a new part. They informed me that they had to submit a claim to the shipper before a refund could be issued and that first I would need to send in photos of the damaged unit with my claim number on the e-mail. I email the photos and requested a full refund on 8/29 and waited. On 9/2 UPS came by with a claim ticket to pick up the unit. I informed the driver that I had not received any notification that he was picking up the unit and I would need to place it back in the box. He said it was no problem and that he could stop by the next day to pick it up. He came by on 9/3 and picked up the damaged item. On 9/24 I sent an e-mail to customer service at JJ International (samsungparts.com) asking to the status of my return and received no response. On 10/2 I called their customer service line and waited on hold for 10 minutes and then received a voicemail so I left a message toi call me back. I called back hoping to get in touch with someone. I finally got through to an individual who told me the order was cancelled and I was never charged. I informed her that I was charged and would like a refund as the part was picked up on 9/3. She placed me on a very long hold before telling me that the carrier denied the claim. I again asked for a refund and she stated that they would send it over to the carrier for the claim. Again, I asked for a refund and she stated that she did not have authorization to refund my money and that I would be contacted in 3-5 days with the status of the claim. I thanked her for her help and them called back and asked for a manager or supervisor who could refund my purchase. I spoke to Louise who said that she would look into my order. She came back on and told me that I would have to call back on Monday to find out the status of my claim. I again requested a manager as I was quite upset that no one would refund the damaged item. She stated that everyone was busy and that I would need to call back on Monday. I asked her to have a manager call me back when they were not busy as it has been a very long time since my order and I no longer have possession of the part and I would like a refund for the damaged item. She said she would leave a message for someone to call me. I have not received a call back from JJ International (Samsungparts.com)Desired Settlement: I would like a full refund for the product.

Business

Response:

t,I have refunded you on 10/5/2015 $118.11. To the credit card on file American Express - xxxx2025 (02/2020) - [redacted]I own you $63.00 more. Which I have submitted a credit request today.So the total refund will be $188.11 the total amount you paid for the drum.Very sorry this happened.Director of operations.

I found them to be very rude when trying to return a part I had ordered and canceled
The same day.They claim no record of my call to cancel.j Not the money just the principal. For an $ 18.00 invoice I would think they might give me the benefit of a doiubt to avoid complaints like this

Review: My wife accidently broke the remote to our Samsung HDTV. Given that this is not a warranty issue, I knew in advance that I would have to purchase a replacement remote. Instead of purchasing a generic replacement at Wal-Mart, I opted for the more expensive OEM option. I ordered part number [redacted] for $42.00, which came to $53.25 after the cheapest shipping/handling option.

At their discretion, and without informing me beforehand, J&J shipped me part number [redacted], which is not an identical product. I called them at their customer service number and spoke with two different reps; [redacted], and a woman who's name was not audible (perhaps [redacted]?). Between the two, here's is the information that I derived.

-I essentially have to live with it.

-If I want to return for a refund, I must ship the product back at my expense, and the refund will be up to the $42 paid, not on the $53.25 including shipping. With return shipping, this means that I'm on the hook for $20-$25 due to their immoral practices. They should have communicated to me that the product was out of stock and/or backordered, and reviewed my options.

Bottom line is I ordered product [redacted], and they have not made an attempt to deliver it. They have sent me an inferior product that I did not request.Desired Settlement: I want one of the below settlements:

1. Mail me the product that I had ordered, part number BN59-00695A, in brand new condition (as advertised).

OR

2. Give me a full refund ($53.25) immediately. I will gladly return the item that they shipped, but this must be done at their expense because I did not request this item.

AND (this must be done in addition to 1 or 2)

3. Change the website to reflect that this item is no longer available. Also, make it clear on your website that alternative products may be shipped and indicate what those products are.

Business

Response:

I will send a shipping label to customer. This is free shiping back to me. Once I recieve the remote I will credit back in full. Send label to customer today.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As stated in the original complaint, the company refused to ship the item that I had ordered, and billed me for it anyway. However, I only have 10 days to respond to this or Revdex.com closes my complaint in favor of the company. Until I actually receive a full credit, I cannot accept the response from the business.

Regards,

Review: Received a defective battery.Desired Settlement: I would like to have this battery replaced with a functional battery

Business

Response:

Dear [redacted]I will send you a free shipping label via e-mail so you can return the battery back to me. I will then send out a replacement battery to you.This will settle the Revdex.com Claim.Thank youCharles A[redacted]Director of customer service.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A SAMSUNG TV STAND ORDERED BY MY DAUGHTER FOR COLLEGE ON 8/17/15, THAT SHE CALLED BACK J & J TO CANCEL ON 8/19/15, BUT WAS TOLD IT COULD NOT BE CANCELLED, SINCE THE PROCESS WAS ALREADY BEGUN. The part was then delivered after August 25 to her residence at [redacted]. Being a college student without immediate transportation, she did not return the package right away.The part is 10 days past their strict 30 day return policy, with no compensation for credit on another order, even though the item was never opened and still perfectly wrapped. When I called J & J today 10/6/15, they denied the cancellation call made on 8/19/15 (no record on their part, though I was standing right next to my daughter when she called). They claimed they couldn't return the $34.75 item to Samsung - though when pressed, admitted that they stock it in their own warehouse. When I brought up question of environmental issue and plastic recycling, they stated they don't care about the environment and hung up on me. J & J's customer service and business policies are horrible and the worst I have ever encountered with any on-line ordering.Desired Settlement: Their ought to be a place to easily send back a perfectly good electronic/TV part, without taking it to the dump and adding to our environmental waste. I understand 30 day return policy on clothes and accessories that perhaps go out of style and usually can be compensated for store credit past the 30 days. But not to have any alternative return outlet for a TV component from a warehouse other than waste is shady business practice.

Business

Response:

Dear, [redacted]Please send back the parts to [redacted]

[redacted]With the RA on the outside of the box.[redacted]I will refund you for no longer need the parts. It will just be a refund for parts purchase. Shipping and handling is not refundable.Thank you[redacted]Director of Operations.

Review: The electronic replacement board I received for a Samsung TV was used and more than 7 years old. The customer service representative I spoke to on January 28, the day I received the board, said that they would not issue a refund.Desired Settlement: Accept a return and issue credit.

Business

Response:

Curcuit boards are not returnable if defective I can exchange for same part again. This is on the back of your invoice and also on our website policy. I can not refund for electronic curcuit board.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There may be something on the website about a "circuit board" not being returnable or refundable, however it is not clear or obvious. The invoice may also have the same statement but I did not receive the invoice until I received the parts. I also do not accept that the parts are a "circuit board". There is no defintion of a "circuit board" anywhere on the website and the company could (and it appears that they do try ) avoid responsibility for shipping defective parts. The company's website implies that parts are new and current. There is nothing on the website that indicates that the parts are used or aged well beyond their useful life as the part they shipped to me was.

Regards,

[redacted]

Business

Response:

This is on the web site under customer service selection Samsungparts.com click on customer service and you can see the return statment exchange only no refunds on Circuit boards.

Special order item: NON-REFUNDABLE/EXCHANGE ONLY

Special ordered items include but not limited to: Owner’s manual, Service Manual, Software, All Circuit Boards, DLP Light Engines, Imagining Units/Drum, Display Panels/Screens, Touch-up paint, Wireless LAN Adaptors, Other Wireless Devices, and Oversized Items.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The company sells parts online and then refuses to accept returns or issue refunds by stating that they have a stated policy to not issue refunds for certain items on their customer service webpage. The policy does not appear the web pages on which the customer views items or on the page on which the online order is completed. The customer will not know they cannot return defective parts until there is a problem and they go to the customer service webpage. This is a very poor business practice for an online seller.

Regards,

[redacted]

Review: I called [redacted] about a part I needed to purchase that was broken on the stand. I was routed to their sister company who handles their parts/exchange/return; J&J International. I explained in detail the part I needed, and was told by the person on the phone that the part I needed could be ordered separately as an individual part and would not need the entire base of the TV. When the part was delivered, I see that this was not the part that we discussed nor the part that I needed. I understand things like this happen and called back to explain the situation and to have the correct product shipped. They told me I would have to purchase a whole new TV base, which I was fine with. They told me I would have to send the incorrect product back and I would be responsible for the shipping of the incorrect item, which I was not okay with. I am a man of integrity and believe that if this was an error on my end, I will pay the price, but not if this was an error on their side. I could not believe that they wanted me to pay the cost to return their incorrectly shipped product. I asked to kindly speak to a manager, in which I was transfered to a voicemail box. I am writing this so that people are aware of the way they do business and this will directly impact any future purchase I make to a [redacted]. I used to be a loyal [redacted] customer, now, I would not purchase them again due to the fact that they will nickle and dime me for a nominal $5-$10 shipping fee.Desired Settlement: I would like J&J International to pay for the return shipping cost for the incorrect product that they shipped me.

Review: I ordered a new color wheel for my television. When I received the part, it was obviously a used part. I contacted the company, and they refused to admit that they sent me a used part. However, they told me to return the product. I returned the product but received no response. I contacted them 8 days after they received the returned part. They told me that UPS denied their shipping damage claim, which meant I was out of luck to get my money back. I then tried to speak to a manager, which the representative adviced the manager was busy at the time but couldn't tell me the manager's name. The rep said that the manager would call me, but they never did. I called back and spoke with another rep, who advised me that I would receive a full refurd. However, it has been over a week, and I still don't have my refund. When I call, the reps still will still not allow me to speak to a manager. My order # is [redacted] and my return # is [redacted].Desired Settlement: I want a full refund of $137.93.

Business

Response:

Dear [redacted]

Credit was issue back to the card you used to purchase the part. Visa - xxxx[redacted] (09/2017) - [redacted]

Credited $109.24 for the part.

I will credit you back the remaining balance of $28.69. The total credit will be $137.93 to settle the claim.

Thank you

Director of operations

J&J International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Good afternoon,

I placed an order yesterday (09/08/14); order number [redacted], total amount $71.99. After placing it online I contacted the phone number at [redacted] to cancel the order and I was told that the order has been cancelled, but, to my surprise yesterday night, I received an email confirmation saying the order was shipped. This is a mistake as the order was cancelled within minutes of placing it.

I contacted them this morning and spoke to [redacted], I believed it the rep’s name who was and she was not very friendly or helpful. I called again J&J International Inc. and spoke to [redacted], who mentioned there is no one there by that name. I find it very awkward and short from professionalism.

Soon after I contacted [redacted] and advised them of the issue, and they gave me the following transaction number #[redacted], spoke with several reps this morning, ([redacted] and [redacted]), but mentioned that I have to contact J&J International direct.Desired Settlement: My desired outcome is to get my money back for the product that I cancelled right after placing the order.

I do not believe it is fair for the consumer to have to pay for the mistake of the employee. I will refuse the package if UPS attemps to deliver it since I had cancelled the order.

I would greatly appreciate your help Revdex.com.

Thank you

Business

Response:

I have refund the part price you paid in full. The order was next day air UPS red delivery. This order was processed as soon as you place it since it was rush delivery overnight. On out website on the customer service page it states Cancellation Policy

J&J International Inc., [redacted] ships out most orders within the same day once an order placed. Therefore, if an order is submitted, there is no guarantee that it can be cancelled.

I do not refund shipping and handling. Shipping is billed to us by the carrier and they delivered the package next day air as was the delivery method.

Thank you

Director of operations.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called right away to cancel the order, so I do not find it fair that I have to pay for it, when it was the mistake of the employee.

I am requesting a full refund including the shipping charge. This was a mistake from the company's end.

Regards,

Business

Response:

Enclosed

Review: On 6/7/14, I placed an order for a freezer gasket. On 6/16/14 it was delivered in damaged condition. I contacted the business to advise of this on 6/22/14. I received a reply on 6/25 saying it would be addressed. Without setting my expectations, UPS appeared a few days later to retrieve the part. I emailed them on 7/7 and t7/8 asking for a status after returning the part. They replied on 7/9 apologizing but still giving no information. I called and was told they were going through a claims process with ups. I tried to speak with a manager and was sent to a voicemail and did not receive a call back. Meanwhile, they have charged my credit card. I have heard nothing since. I emailed them on 7/14 after hearing nothing, telling them to cancel and return my money. I emailed them again on 7/18 to which I have still received no response. I have no product and they charged me for it. I just want a refund.Desired Settlement: See above. I want this order cancelled and my money returned.

Business

Response:

Dear Customer

I have Credited $182.07 to your card on file Visa - xxxx[redacted] (06/2017) - [redacted] the credit was posted on 08/15/2014. The entire amount you charge to us. Please check your credit card statement to see the credit.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.