J & J International, Inc.

Dear Mr.[redacted],                             
I have...

sent the return shipping label out to you. to your e-mail address [redacted] Please print out the label and [redacted] will take the package from your home. Just give the package to the post office delivery person. Once I receive you part I will refund you in full. I will have a parts manager contact you also to get the correct part to you.

Dear [redacted]
I have crediedt you back the entire amount of $174.30 to your credit card you made the purchase with. credit  date was 11/21/2014. Discover - xxxx[redacted] (03/2018) - [redacted]
This will complete the...

claim
Thank you
[redacted]
Director of operations

I ordered a TV remote on a Thursday and received it the following Monday. Since I live in Hawaii this is really fast service. The item I ordered was well packed and arrived in excellent condition. My comments to the customer service department were replied to the next day. I highly recommend this company.

Dear [redacted],
I have received your part. We are in the credit process the price of the part for $4905 will credit back to your credit card you placed the order with. [redacted] - xxxx[redacted] ([redacted]) - [redacted]
Sorry for the...

delay,
Charles A
Director of customer service.

Dear [redacted],
The product was able to be put back in stock and sell to the next customer. I can not sell the stand if the plastic has been removed. The plastic is put on by machine from the factory. The next customer would return the stand  back to me as I sold them a used...

part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your device. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date.
Very Sorry
[redacted]

Dear customer I have credit back to you the total you where charge for the order you place in the amount of  $252.43.
Paid Amount:

Dear Mr.[redacted],
I will refund your total purchase of $15.99 to settle the claim. Your credit will go back to your card you used to purchase the part.
Thank you,
[redacted]
Director of operations.

Complaint: [redacted]
I am rejecting this response because:
It is inexplicable to me why your company would provide screws that WERE too long. Also, your company demonstrated poor customer service by showing non responsiveness to a customers concerns and inquiries that is, until the Revdex.com was contacted.
Obviously the stops you referred to were ineffective. I am concerned for other customer who may purchase the same products and will also experience a similar situation. My television was perfectly functional until the use of your product. Your company should be accountable for the products it provides.
Regards,
[redacted]

Dear [redacted],
I will send you a shipping label to your [redacted]@gmail.com. So you can send the part back to us free of charge . once I receive the part I will credit you back $

id="ctl00_MainContent_lblPaidAmount">35.62  to the card you used to make the purchase.
Thank you
 
Director of Operations
J&J International

Better...

Business Bureau:
I reviewed the response made by the business and have also been in contact with the business. Currently they are stating that it maybe a month or more before they will be able to provide the items I ordered. I am uncertain if this is some sort of stalling technique but for now complaint ID [redacted] can be marked as resolved with the proviso that it be reopened if the business does not honor their promise simply by failing to deliver. If this is not acceptable please leave the complaint open. 
Regards,
[redacted]

I sent the 4 screws to customer on 04/17/2014. customer recieved on 04/21/2014. To resloved this case.
...


April 21, 2014 , 11:26 am


Delivered  


[redacted] ** [redacted]3

To whom it may concern,
I credited back to card on file $63.43 to customer requested in full to settle calim with Revdex.com. Credit was issued 05/27/2014 to credit card Visa - xxxx[redacted] (06/2015) - K [redacted]

Dear [redacted]
I will credit you back in full for the total purchase of $24.67 . The credit will post on your credit card [redacted] - xxxx[redacted] (07/2017 you used to make the purchase.
Sorry for the credit...

delay,Thank you
[redacted]

Enclosed

I have refund the part price you paid in full. The order was next day air UPS red delivery. This order was processed as soon as you place it since it was rush delivery overnight. On out website on the customer service page it states Cancellation Policy
J&J...

International Inc., [redacted] ships out most orders within the same day once an order placed. Therefore, if an order is submitted, there is no guarantee that it can be cancelled.
I do not refund shipping and handling. Shipping is billed to us by the carrier and they delivered the package next day air as was the delivery method.
Thank you
[redacted]
Director of operations.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],
I will credit you the $35.00 express shipping charge and also the $9.10 for your return postage. Total will be $44.10. Credit will be applied to your   [redacted] - xxxx[redacted]) - [redacted]  today.
Thank you,
Charles A
Director of operations.

Dear [redacted],
I will refund you the part cost of $45.25 and also the shipping charge of $10.29 for a total of $55.54.
The credit will post on your credit card. [redacted] - [redacted] (09/2017) - [redacted]
I will credit...

today.
Sorry for the issue,
Respectfully
Charles [redacted]
Director of operations,

I will refund $90.80 for the remaining shipping and handling due back to the customer to settle the claim. The refund will go back on the credit card that the purchase was charged on Mastercard - xxxx[redacted] (10/2014) - [redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]