J & J International, Inc.

I found them to be very rude when trying to return a part I had ordered and canceled
The same day.They claim no record of my call to cancel.j Not the money just the principal. For an $ 18.00 invoice I would think they might give me the benefit of a doiubt to avoid complaints like this

Dear [redacted],
Sorry you had to wait so long to receive the door. I had to special order the part. I do not stock doors. It takes time to get from [redacted] Global parts department. The part invoice and you where charge knowing the cost of the shipping and price of the door. I am sorry...

I do not discount parts. or shipping. There where no hidden fees. I am a Parts distributor so I order from the manufacture. I was waiting on the part to ship to my location so I can receive it check it for damage and to make sure it was the correct door for your model. I am sorry for the delay
[redacted]
Director of operations

Dear [redacted]
Credit was issue back to the card you used to purchase the part. Visa - xxxx[redacted] (09/2017) - [redacted]
Credited $109.24 for the part.
I will credit you back the remaining balance of $28.69. The total credit will...

be $137.93 to settle the claim.
Thank you
 
Director of operations
J&J International

I will exchange the ice maker for you. I will send you a shipping label via e-mail so shipping will be free back to me. Please package the ice maker so it does not get damage in shipping. Once I received the defective part I will ship you another brand new ice maker....

Good afternoon,
Customer  wanted his difference in the price.Difference is $1.50 I will credit back to the credit card on file [redacted] - xxxx[redacted] ([redacted]) - [redacted]  to settle the claim
class="copyblack">Thank you
[redacted]

Dear customer,
I will refund you in full for a total amount of $9:07 that is your total request for your order you returned to J&J International to settle the claim.
Thank you
[redacted]

Dear Valued customer,
I will e-mail you a return shipping label for free shipping back to J&J International. once I receive the part back. I will credit you in full.
Sorry for the issue,

t,
I have refunded you on 10/5/2015 $118.11. To the credit card on file American Express - xxxx2025 (02/2020) - [redacted]
I own you $63.00 more. Which I have submitted a credit request today.
class="copyblack">So the total refund will be $188.11 the total amount you paid for the drum.
Very sorry this happened.
Director of operations.

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: There are so many things I could code the nature of the problem as. So I picked one. A month ago we ordered a replacement part for our appliance. Our microwave broke and we don't have a back-up microwave. It's a really heavily used appliance in our home of 4 so time is critical on replacing the part. We were told we would have the item delivered within 10 days when we ordered it a month ago. After 12 days we called to see where it was, they said there was a slight delay and it would be delivered within 5 days. We were not happy about this but were under the impression that it was on it's way so figured that we would give it the 5 days because it was already to late to cancel. Well, two weeks later, we still don't have it. If I had known it would have been a month when I ordered I would have thrown the microwave away and bought a new one. I was charged $137.60 and approx. $60 for shipping. After waiting a month I didn't think I should have to pay for that shipping charge. I also think I should get a discount or something for the 3-4 week overdue delivery. I was told they would not offer any discount at all and I also couldn't cancel the order. I was treated very poorly from their staff and told "I should have thought about that" when I said this is difficult having a broken microwave with 2 young sons for so long. She also told me that me not getting the item for a month no is "not her problem". They were so rude to me. They also hung up on me 3 times today after I asked to speak with a manager. They just simply hung up every time. Main problems: I was told I would have it in 10 days or less, that didn't happen. It's been a month and I still don't have it. I was treated poorly, talked to inappropriately, and hung up on multiple times. I was told they would do nothing for me, no discount, no refund on shipping, and I could not cancel the order. I want something to be done about this. I can't do anything with them because they hang up on me.Desired Settlement: I would like a discount in the form of a refund for the entire shipping charge and partial on the item. I should not have to pay shipping for something that is now 3 weeks overdue and still not delivered. I have also been lied to multiple times on the arrival time and shouldn't have to pay full price. This item is under $60 with shipping direct from China. Had I wanted to wait a month, I would have saved the $77.60 and ordered it from China and wait the same amount of time without the mark-up. I was told this item was just shipped yesterday, that is not acceptable especially given how much I was lied to about it's whereabouts and how much I paid to get it.

Business

Response:

Dear [redacted],Sorry you had to wait so long to receive the door. I had to special order the part. I do not stock doors. It takes time to get from Samsung Global parts department. The part invoice and you where charge knowing the cost of the shipping and price of the door. I am sorry I do not discount parts. or shipping. There where no hidden fees. I am a Parts distributor so I order from the manufacture. I was waiting on the part to ship to my location so I can receive it check it for damage and to make sure it was the correct door for your model. I am sorry for the delay[redacted]Director of operations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

You didn't comment at all on your staff hanging up on me multiple times. You also didn't comment on the poor treatment from your staff, saying "that's not my problem" or "you should have thought about that". I was specifically told I would have the door in my possession in 10 days or less. It was over a month though. You didn't comment on that at all either. I also called after the 10 days passed to be told there was a delay and I would have it in 5 days or less. Well, that didn't happen either. You didn't address that. Your comment does say that you checked the door for damage, yet it arrived dented. There are multiple facets to the complaint that you didn't address at all.

Regards,

Review: Back on November 7, 2014 I ordered some screws for my [redacted] television that I had gotten from my daughter. I needed four screws for the television so I could mount it on the TV stand. I gave as much information that I had from the television to the representative to order them. After I received them and the screws were not the correct ones. I immediately call the company to get the information to them and find out what to do on returning them. The representative gave my a RA# to use when I return them. I asked the representative several times if I was going to get a full-refund including shipping and handling. I was transfer to another department and asked the same question. I explained to them that they had overcharged in the shipping in the first place. They charged shipping at $5.75 which is priority mail and they shipped it first-class mail. I explained to them that I do work for the [redacted] and they are overcharging their customers. On December 2, 2014 I sent the screws back to the company as First-class mail with tracking for $2.32. I tracked the item and they received it on December 9, 2014. Along with the screws I sent them a letter with the explanation of their charges for shipping. I requested a full-refund from them since this was the incorrect parts. I received a refund for only the screws not the shipping and handling on December 18. I emailed the company on their website on December 19th requesting a full refund and told them that the company should refund me the amount that I had to pay to mail back the incorrect items. I explained to them that a business should not overcharge their customers in shipping and should guarantee their service. I stated in the email that I was giving them to December 26, 2014 to respond. Well they did not respond to my email at all.Desired Settlement: I am requesting full-refund on the shipping and handling which is $6.75 that they overcharged in shipping. Also, a refund of the $2.32 to send the items back to them, since they were not anywhere close to being the correct size.

Also, that this business would stop overcharging their customers in shipping. I know for a fact that they are doing this since I do work for the [redacted].

Business

Response:

Dear customer,I will refund you in full for a total amount of $9:07 that is your total request for your order you returned to J&J International to settle the claim.Thank you[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: PROBLEM - merchant's FABRICATION of findings and a MISLEADING/FALSE ADVERTISEMENT.

Prior to purchasing the product, I made a consideration of verifying with this company the condition of the item, if it's brand new or used/harvested, which I got the same responses of "brand new". Communication through email, CLEARLY STATED (on december 5,2014) that the item they sold to me was NOT BRAND NEW. It is also stated on december 8 - "A FULL REFUND FOR THIS INSTANCE". It is stating the whole transaction is A DECEPTIVE. AND specifically I did not returned this merchandise because I did not want it. I returned this item because I clearly specified to send me a BRAND NEW and the same result what I've received the second time and agreed and was PROMISED for a full refund.

Moreover, they sent me a credit of $171.10, I paid 210.89 (part cost + 20.09 shipping + 4.99 fee + 14.71 TAX) WHICH THEY NOT EVEN SENT BACK MY TAXES!!! I called numerous times and kept me hanging for this TAX refund!!!

As a customer, it is my right to get my taxes back as well. As this company not aware and blindly/IGNORING THIS TRANSACTION. I am requesting my FULL refund to be return without hassle of $39.71. As per my consumer's rights, according to Federal Trade Commission, it is my right to claim this transaction was CLEARLY WITHOUT NO DOUBT, HAS NO AUTHORIZATION to charge my account if this item is HARVESTED/USED.Desired Settlement: a full refund of 210.89. (I received 171.10), missing 20.09 shipping+ 4.99 fee+ 14.71 tax)

Business

Response:

I am looking into the credit request asap for you. I wanted to respond to your letter. I will check the status and write back to you.Respectfully,Director of operations.

Consumer

Response:

I am rejecting this response because: no update on my credit

Business

Response:

I Have refund the total 39.71 back to your credit card on file to settle this claim. credit was issued on 5/20/2015 6:20:32 PM].

Review: They have the WORST customer service I have ever dealt with.

I ordered a part from Samsung Parts over a month ago with 3 day shipping. I NEVER received the package, and so I reported it lost the day after it was said to have been delivered. I spoke with both [redacted] and the shipper about my claim. [redacted] told me [redacted] would investigate the claim, and then I would be refunded for the part and it should take no more than two weeks. They would not offer to send me a new part or a refund until after the investigation had been made.

Two weeks later, I had never been updated about my claim. I called [redacted] again, and my claim had not even been filed when I had made it. The customer service agent assured me that it should only be a couple more days, but in the meantime I could order a new replacement part. They still would not offer to send me a replacement part or refund me. So I ordered a replacement part.

Fast forward two more weeks, and I still haven't been updated about my refund. I called to speak with several customer service reps and no one did anything about my claim. In fact they had closed it and said that the package had been delivered to me. I was not informed of this. It had not been delivered, in fact! I would not have paid to order another replacement part had it been delivered to me. I asked to speak with managers, and I was transferred to voicemails. A manager NEVER called me back to speak with me about my claim. The customer service agent I most recently spoke with said that it was not within their power to issue a refund. She even had the audacity to tell me that I should not be speaking to her the way I was. How else to do you expect an angry customer to speak with you? I am frustrated for having to call and be put on hold for hours at end.

My order has not been refunded to date, and I don't expect them to ever follow through. I WILL NEVER ORDER FROM THIS COMPANY AGAIN! It IS within their power to issue a refund whether or not UPS followsDesired Settlement: I want to refunded for my purchase IMMEDIATELY.

Business

Response:

Dear [redacted],

Credited back the amount of $39.88 on 5/8/2014 6:08:58 PM. The credit card on file ending in[redacted] - [redacted] (02/2017) - [redacted] to settle this claim with customer.

Review: I purchased a part for my Samsung TV on Oct. 5th online. the part was a [redacted] a TV STAND GUIDE WITH SCREWS. When I received my order, I noticed that one of the two prongs was missing from the top of the stand. Also, the screws were not included. I immediately contacted J&J International and spoke to a representative who said that I needed to take photos and send images to [redacted] and that he would be mailing screws out also. The next day, I contacted J&J International and said that I didnt want the screws and that I was upset that the part was damaged and that it arrived incomplete and that I just wanted to return the item and receive a refund of my money. The representative told me that a case would have to close first to determine who was responsible for the damaged item (J&J or USPS) and that a shipping label would be emailed to me afterwards. He told me this would take 7-10 business days. After that time passed, I contacted J&J again, because I still haven't heard anything regarding the return shipping label and case. The representative said that I needed to speak to a supervisor because she couldn't help me. I was transferred to a voice mailbox and never received a call back. The following day, I called back and received a rude representative that told me that I was not going to receive a return label and that the item was not broken and all I would receive was a refund for the part but I would have to mail the damaged part back at my expense. She then went on to tell me that she didn't have anymore time to discuss this with me. I requested a supervisor, and I was transferred again to a voice mail and never received a call back. Finally I mailed the item back at my expense and reported the complaint to Paypal. J&J then said that the screws were a courtesy and not included with the object and that they would not refund the shipping. The address for the listing is below: [redacted]Desired Settlement: I have already mailed the part back to J&J. All I want is what I paid. I didn't receive what I ordered and wanted.

Subtotal $15.35 USD

Shipping and handling $5.95 USD

Total $21.30 USD

Payment $21.30 USD

Payment sent to [redacted]

Business

Response:

Dear [redacted]I issued full refund. Funds were held on PayPal. Posted on 11/11/2015 3:17:20 PM for the amount of Credit Amount: $21.30 to settle the claim.thank you[redacted]Director of operations

Review: I ordered a [redacted] television remote control to replace the one that came with my television less than 2 years ago which stopped working. The new replacement remote did not work. After several calls with customer representatives, they instructed me to mail the new remote back for a replacement. It has been several weeks and I still have not received the replacement remote. Customer service was unaccommodating and unwilling to mail me a second replacement despite the fact that the [redacted] tracking system and their own internal system logged the remote as received on August 3rd. I have been without relevant service for my television for approximately six weeks due to defective remote and inadequacy of customer service when I purchased a new remote from the only authorized [redacted] parts dealer.Desired Settlement: I have requested a remote mailed to me and they are unwilling to do so until the remote I mailed back to them is "logged in." It is in their system. I need a replacement. A customer courtesy in the way of refund or at least a partial refund is appropriate. Thank you.

Business

Response:

Dear [redacted]I just mailed out another brand new remote today. You will receive a tracking number end of business day today. This is the second remote I mailed since you place the order. This is the address it is shipping to [redacted], NY 14609 . I tested the remote that you return and it was working. It may be an issue with the sensor in the TV. Very sorry for the delay Thank you[redacted]Director of Operations

Review: I have been trying to order a part for my refrigerator and this was the second time I am sent the wrong part. I have opened a case with their research department about the first order. The second order I received is incorrect as well and when I tried to return it I talked to a woman who claimed that she is the supervisor. She was rude and unhelpful. It felt like I am wasting her time with my question about why my order is in fitting the refrigerator. I ordered the part giving all the information for the unit to the representative the first time. I am told that the part numbers would be different then the old one however the new part is bigger then the other one. The "supervisor" told me that I must be wrong and I don't know anything. further more I am to pay for the shipping of this part back to them and they may reimburse me for it. This is unacceptable as well. When I asked to talk to her supervisor she transferred me to some extension to leave a massage. This is an issue that is financially affecting me now since I spent more then $50 to get nothing and I need to give more for shipping back to them. I need the correct part for my unit and I need to get the part returned and J&J International to pay for the shipping cost.Desired Settlement: I need the correct part for my unit and I need to get the part returned and J&J International to pay for the shipping cost. All parts need to be fully refunded after they are returned.

Business

Response:

Dear Mr.[redacted], I have sent the return shipping label out to you. to your e-mail address [redacted] Please print out the label and [redacted] will take the package from your home. Just give the package to the post office delivery person. Once I receive you part I will refund you in full. I will have a parts manager contact you also to get the correct part to you.

Review: I would like J&J, International, Inc to honor their promised refund. I paid to return a [redacted] TV stand based on their phone approval for a refund. The stand was returned to me with a a sheet saying the stand "has been modified" and therefore not in its original condition. No damage was listed, so I called and was told by their Customer Service representative that I had removed the plastic sheet from the stand and this voided their refund.

The stand was returned in the original box and packing material because I found that the TV was broken and therefore did not need the stand. No specific mention was made in the original packing that removing the plastic sheeting would void a refund. I think there is reasonable doubt that the average person would know that this would change the stand's "original condition".Desired Settlement: Please issue me a full refund for the TV stand as well as a return label since I paid for the first return based on their agreeing to give me a full refund.

Business

Response:

Dear [redacted],The product was able to be put back in stock and sell to the next customer. I can not sell the stand if the plastic has been removed. The plastic is put on by machine from the factory. The next customer would return the stand back to me as I sold them a used part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your device. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date. Very Sorry[redacted]

Review: A J & J international representative told me over the phone, which screws to order to mount my tv, based on model & serial numbers. The screws cost $6.75 and the S/H costs $9.24. They will not refund my money AT ALL!! They say that it is not their fault that screws are the incorrect size. This company should absolutely NOT be allowed to do business based on incorrect information about their products, and failure to provide a refund. Terrible customer service!Desired Settlement: A full refund of $15.99

Business

Response:

Dear Mr.[redacted],I will refund your total purchase of $15.99 to settle the claim. Your credit will go back to your card you used to purchase the part.Thank you,[redacted]Director of operations.

Review: I have been talking to many people since July 14th when I ordered he part for my refrigerator. I received an item that does not max the number that was printed on the original part. The printed number on the part sent did not mach the bag numbers. I have asked J J International many times to look at the part and get me the right part. I was told to reorder and when I received the new order I got the same part as before. This part does not fit into the refrigerator and not the same size as the original. According to J J International This is the right part. I have sent them pictures and measurements of both parts. I have not been able to get a hold of anyone and I am being transferred to an answering machine as soon as I give my name. This is unacceptable and unethical business practice. I was not given the full refund amount. I paid $55.29 for both orders and I received 18.36 in refund. Order numbers are as follows:[redacted] and[redacted]. I have filed a complaint about their service and nothing was done about this. complaint number:[redacted]Desired Settlement: I need the full refund processes which is $36.93. The parts were sent back and since they are not the correct ones for the unit it is J J International's responsibility to correct the mistake.

Business

Response:

Dear [redacted],I will refund you today the amount your are requesting to settle the claim of $36.93. It will be credit back to your card[redacted] - [redacted] ([redacted]) - [redacted]Thank you[redacted]Director of operations.

For years I have bought parts, mainly DLP lamps from this company. Recently, I bought a bulb in June 2015. Three months later the TV did not work. At the time and not sure if it was the bulb or something else on the TV, I bought a new bulb to try out from J&J. Turns out the first bulb was defective so I sent it back expecting a refund.
I then get an email a week later that they are shipping a new bulb. I contact them to say that I just want the money back on the original bulb. They will not give me the money back. They do not help with products that are still under the original manufacturer (Philips) warranty (1 year Warranty). They won't because they don't care what happens after 30 days. After $700.00 worth of purchases from them in the past I thought they would make it simple and me happy.
Customer Service Review:
They are confused. They are difficult to contact either email or phone. On the phone I had to press 1 for purchases instead of 3 for returns so that they pick up faster.
I asked for a manager which they gave me attitude and then put me on hold indefinitely -I hung up and called again. Never got to talk to a manager.
At this point not sure If they are going to actually ship the additional pointless bulb or not but I'm done with them either way .