Jackson Hewitt Tax Service

Customer [redacted] called on 5/27/14 notifying us that she had received a letter from the [redacted].  We advised her that we needed to get a copy of the letter before we could proceed.  Customer [redacted] brought in letter on 5/29/14 in the afternoon.  We took a copy of the letter...

and gave the customer a paper explaining our procedure for handling these types of issues.  She was advised that we would contact her within 5 business days with how we would proceed as we need to research the issue.  The office the customer brought the letter into is open every Tuesday and Thursday, 10am-7pm.  We have another location that is open every Wednesday, 10am-7pm as well.  Since we received the letter late on Thursday, 5 business days would have had us responding to her no later than Thursday, June 5.  Customer [redacted] called on Saturday, 5/31 to the company cell phone of Area Director [redacted] who again explained that we would get back to her in 5 business days as we needed time to research and we are not open on the weekends this time of year.  Customer called in on Monday, June 2 and left a message for a call back.  [redacted] returned the call and left a voicemail for the customer.  On Tuesday, June 3, [redacted] called Customer [redacted] in the morning and left a message.  She also called again in the early afternoon prior to 1:30pm and left another message as she would be leaving early for the day.  Another employee, [redacted], was given instruction to assist customer [redacted] if she returned the calls.  Customer [redacted] did call back and left a voicemail in our main processing office.  The message was retrieved after store closing (7pm) on Tuesday so an email was sent to [redacted] that evening so that she could call the customer first thing Wednesday morning when she came in.  [redacted] called Customer [redacted] on Wednesday, June 4 and left a message.  Customer [redacted] called back at 12:52pm and left a voicemail.  [redacted] then called Customer [redacted] from the number she had called in on instead of the number she had been calling and was informed it was her work number.  They did not speak on Wednesday, June 4 due to voicemails back and forth.  Thursday, June 5 would have been the 5th business day for a response to this issue.  Customer [redacted] has our mail processing number as well as [redacted]'s company cell phone which [redacted] keeps with her at all times.  We received the Revdex.com email regarding this issue on Thursday, June 5 at 3:47 in the morning.  We notified [redacted] of the issue prior to 9am and she called Customer [redacted] mid morning Thursday.  They did finally speak.  [redacted] informed Customer [redacted] that the letter she received from the [redacted] appeared to have an error in the way the state of AZ was computing the taxpayers tax return.  This error appears to be the state of AZ and not a Jackson Hewitt error. The state is not computing the taxpayers personal exemption causing her taxable income to be higher than it should be.  Therefore, they are computing that she has a balance due with interest.  We do not believe this to be correct.  [redacted] informed Customer [redacted] that we would need to call the state of AZ to discuss the issue.  Due to privacy issues, we are unable to speak to the state unless the taxpayer is present.  [redacted] has a tentative appointment for Monday, June 9 in the afternoon for Customer [redacted] to come in to the office so that she can be present to give permission for [redacted] to discuss the tax return with the state.  Customer [redacted] stated she has a 1pm doctors appointment that day and will try to make it in, so she would not specify a time.  [redacted] informed Customer [redacted] that she needed to come in prior to 5pm so that the call can be made prior to the [redacted] office closing for the day.  Customer [redacted] is aware we cannot proceed without her presence to make the call.  We will await the customer on Monday, June 5 and proceed from there.

Customer [redacted] called on 5/27/14 notifying us that she had received a letter from the [redacted].  We advised her that we needed to get a copy of the letter before we could proceed.  Customer [redacted] brought in letter on 5/29/14 in the afternoon.  We took a copy of the letter...

and gave the customer a paper explaining our procedure for handling these types of issues.  She was advised that we would contact her within 5 business days with how we would proceed as we need to research the issue.  The office the customer brought the letter into is open every Tuesday and Thursday, 10am-7pm.  We have another location that is open every Wednesday, 10am-7pm as well.  Since we received the letter late on Thursday, 5 business days would have had us responding to her no later than Thursday, June 5.  Customer [redacted] called on Saturday, 5/31 to the company cell phone of Area Director [redacted] who again explained that we would get back to her in 5 business days as we needed time to research and we are not open on the weekends this time of year.  Customer called in on Monday, June 2 and left a message for a call back.  [redacted] returned the call and left a voicemail for the customer.  On Tuesday, June 3, [redacted] called Customer [redacted] in the morning and left a message.  She also called again in the early afternoon prior to 1:30pm and left another message as she would be leaving early for the day.  Another employee, [redacted], was given instruction to assist customer [redacted] if she returned the calls.  Customer [redacted] did call back and left a voicemail in our main processing office.  The message was retrieved after store closing (7pm) on Tuesday so an email was sent to [redacted] that evening so that she could call the customer first thing Wednesday morning when she came in.  [redacted] called Customer [redacted] on Wednesday, June 4 and left a message.  Customer [redacted] called back at 12:52pm and left a voicemail.  [redacted] then called Customer [redacted] from the number she had called in on instead of the number she had been calling and was informed it was her work number.  They did not speak on Wednesday, June 4 due to voicemails back and forth.  Thursday, June 5 would have been the 5th business day for a response to this issue.  Customer [redacted] has our mail processing number as well as [redacted]'s company cell phone which [redacted] keeps with her at all times.  We received the Revdex.com email regarding this issue on Thursday, June 5 at 3:47 in the morning.  We notified [redacted] of the issue prior to 9am and she called Customer [redacted] mid morning Thursday.  They did finally speak.  [redacted] informed Customer [redacted] that the letter she received from the [redacted] appeared to have an error in the way the state of AZ was computing the taxpayers tax return.  This error appears to be the state of AZ and not a Jackson Hewitt error. The state is not computing the taxpayers personal exemption causing her taxable income to be higher than it should be.  Therefore, they are computing that she has a balance due with interest.  We do not believe this to be correct.  [redacted] informed Customer [redacted] that we would need to call the state of AZ to discuss the issue.  Due to privacy issues, we are unable to speak to the state unless the taxpayer is present.  [redacted] has a tentative appointment for Monday, June 9 in the afternoon for Customer [redacted] to come in to the office so that she can be present to give permission for [redacted] to discuss the tax return with the state.  Customer [redacted] stated she has a 1pm doctors appointment that day and will try to make it in, so she would not specify a time.  [redacted] informed Customer [redacted] that she needed to come in prior to 5pm so that the call can be made prior to the [redacted] office closing for the day.  Customer [redacted] is aware we cannot proceed without her presence to make the call.  We will await the customer on Monday, June 5 and proceed from there.

Review: I had recently used this business to file my 2016 taxes. After waiting hours for the clerk to finish them I awaited my check from the irs. However, I received a letter instead, stating my return was not correct and was missing information. I went back and the same clerk looked it over only to discover she had NO idea what she was doing. Found out later I had all the documents I needed when I went to them the first time and the clerk chose not to use it. Actually told me it wasn't needed. Instead of filing through them I decided to use another tax service to correct the mistake after feeling like this company didn't have the answers I wanted. The clerk informed me she would keep everything quiet and secret so her boss didn't find out she made an error! She even gave me her personal phone number!!!

When I went to another tax service to help me out of the bind I was in with the irs, that company informed me of multiple mistakes! I called Affordable Tax Service and asked for the owner. I talked to man who told me he would refund my money and continued on with how he only "hires trained professionals". That was just the start. I called back to the company after not receiving my refund for services and spoke to the same clerk I dealt with first. She took my number and said she would call me back. When she called, she yet again dumbfounded me. Stated my tax refund check didn't come due to lack of health insurance and she "corrected" the form printed a new one and I could pick it up at my convenience.(I had health insurance all year)I tried explaining and just got frustrated and hung up. Nightmare begins! The clerk started calling and texting me for weeks after saying she had my papers. Most times I just ignored them. Until she showed up at my house while I wasn't home. She texted me and asked about some details at my residence wanting to be sure she had the right house. She had my tax information with her for over a month! Lastly I found an unstamped letter IN MY MaILBOX with her personal address on itDesired Settlement: I would like my refund for the service provided, or lack thereof. I would also like the clerk to turn herself into her company for misleading people. Also, would like clerk held accountable by the law for privacy matter concerning having my tax information in her personal possession as well as using my mailbox in and unlawful matter.

Review: I had my taxes done at the [redacted] pa inside the walmart on [redacted] road the ladys name was linda s[redacted] she did my taxes and swore several times while she was doing them was totally rude told the wrong price and I got a letter in the mail from the irs stating that the taxes were not done correctly. Oh and the 100% garrentee that jackson hewitt will get you the max thats not correctDesired Settlement: My taxes redone for free and to full fill the garentee

In 1997 we moved to NC and for almost five years I let my relationship with the IRS lapse. By chance the wife and I were walking by a local Jackson Hewitt in Havelock, NC and we decided to take a chance and see how bad our relationship with the IRS had become. We met [redacted] that day. He repaired my mistakes and fixed my tax problems. Since then I've filed my annual return with his office exclusively. We've traveled over three hours to do so in person on numerous occasions.
[redacted] & [redacted]

Review: paid $408.00 on February 3, 2015 to have my 2014 taxes prepared. I have not got my refund as of yet. the irs contacted me to tell me that Jackson Hewitt tax service never filed my insurance paper work and that I now have to have them completed. I don't have the money to do so and ive contacted Jackson hewitt7+ times and they will do nothing to correct this issue.Desired Settlement: I want my money back. Ive waited almost 2 months for a refund however they did not file it right when they did it. I paid 408.00 to get a run around and I am not happy.

The preparer said she couldn't tell me how much it would cost until she had finished and after she said $300, which is absurd, but when I got home my paperwork said $413. when I got my check I could not get it cashed anywhere. Everywhere I took it said they couldn't get it verified or get anyone on the phone to figure out the problem. Bank teller called location and employee told her to get me to come back in an hour to get it taken care of. Went back in an hour and manager was very very rude, said she did not know where the GM was, when she would be back, and it was not their problem. I called at least 3x to get GM before she finally called me back. During my wait, I MYSELF found out what was going on by calling the bank they use. It took me 9 hours to cash a check. I had to pay someone to run me all over town and back and forth to the office. I also had to drag my one year old out in terrible weather. Filed a complaint with customer service and had 2 agents tell me they couldn't help me and HUNG UP on me, 3 of them hung up when they tried to place me on hold. One said someone should have called me 24-48 hours after the complaint, they didn't. I got a number for another office on the other side of the state with a lady named Chris supposedly handling it. She said it may take up to a week. It's going on a month now and she has returned my phone calls ONCE and left no message. This IS the worst customer service I have ever had. I have never felt so helpless and robbed with and by a company.Desired SettlementI want to FULL refund. Period.

Went to get taxes done, and after they were done, the deal changed.I was told we'd receive 200 dollar for using this location when I called.I called Jackson Hewitt, broad street dunn location.the lady said that location gave 200 dollars when taxes were filed with them, but after taxes were completely signed another employee said oh this location doesn't honor that policy.I could have had my bank do them for nothing, but I specifically chose them for 200 dollar advance.I feel like I was frauded.Desired SettlementI would just like what I was told.200 dollar advance.Business Response Each Jackson Hewitt office is independently owned and operated. We elected NOT to participate in the $200 loan advance program and at NO time have we advertised that we were participating in the program. At NO time was ANY customer promised $200 from anyone at this location, since we are not participating in the program, we would have had no way to fund this. If a customer called a Jackson Hewitt that was participating, there is no way for us to know that, or control what they were told. But there is NO way anyone here told ANYONE they would get $200, so no fraud was committed.

Review: My taxes for 2014 were done completely wrong and I have Complained about this over a month ago and no one has done anything to fix my taxes. The agent named [redacted] was Clueless in doing my Business taxes of both of my Businesses that were LLC's. I am Outraged that because of this incompetence I was unable to write off and of my business loses for this year. These loses amounted to over $65,000 dollars. I will be getting an attorney soon and I am contacting the IRS. They state they have a guarantee which is a complete Lie! The District manager called me once over 3 weeks ago and now She won't call me back. If this is their customer Service I will make sure My Congressman Knows how Poorly this company takes care of their Customers.Desired Settlement: I expect that an amendment be done for my 2014 taxes and I expect them to be done Correctly. I have called 2 other times and no one ever gets back to me. I'm not paying anything for their incompetence and I want to know why my taxes weren't done Properly. When you send out students fresh out of school they should have called a Supervisor if they had questions. Instead this agent asked me what should he do! This is the worst case of customer service I have ever been exposed to!!!!

Review: Jackson Hewitt prepared my 2012 taxes. The amount of the refund was much less than previous years, so I asked why this happened and my question was not answered. I paid a second tax service to look at the return and a mistake was found. The return was amended and refiled.Desired Settlement: I would like for Jackson Hewitt to refund the money I paid for their services.

Review: I called Jackson Hewitt Tax Services in mid-December to schedule an appointment to have my taxes done because I had a good experience the previous year. Coincidentally, the lady who answered was the lady who had done my taxes before ([redacted]). Before making an appointment, I asked "Will my price be comparable to last year? If I won't be, I do not want to come there." She immediately responded by saying, "It will be a 3-5% increase from the price you paid last year." I agreed and we set an appointment for January 19th. A few weeks later, I received a reminder card in the mail with the wrong appointment time listed and also a mention of a $50 gift card with a paid preparation. Before I got a chance to call [redacted], she called me to ask which time I preferred. I kept the original. I asked her about the gift card and she said I wasn't eligible because the total cost must be $150 or higher. At this point, we were both thinking I had paid $100 last time. Before ending the call, I again confirmed with her the price would be comparable to last year. She gave the same response about there being a 3-5% increase. Again, I agreed. On January 19th, I called [redacted] to reschedule because my daughter was sick. I rescheduled for Tuesday, but had to call [redacted] again to cancel. We agreed I would just call back when my daughter was better. On Thursday, January 22nd, I called [redacted] at 3 p.m. and asked if she was available in 30 minutes. I explained that I had one hour and she agreed that would be enough time. I drove 25 minutes to get there and when I got there she put a "new" price list on the desk. These were some seriously inflated prices compared to what I told. I said to her "I'm not paying $300, you just talked to me 20 minutes ago and said nothing about a higher price." She responded by saying that she was in a training session and wanted to discuss price in person. She said she was authorized to come down to $204 and I still couldn't get a gift card because that was a discount.I paid $149 last year.Desired Settlement: I want the difference from what I was quoted multiple times and what I actually paid. At most I should have paid $156.45 (a 5% increase). The difference is $47.55. I also want the $50 gift card because she specifically stated that a paid tax preparation of $150 or more would qualify for the promotion.

Business

Response:

Hi [redacted],Thank you for bringing the pricing concern to my attention. I appreciate the opportunity to get it right and keep you as a Jackson Hewitt customer! As I mentioned in my voice message, I would like to send you a $100 refund on your fees this year. That $100 should cover the difference between your expectation and actual cost ($50) and cover the missing WalMart gift card ($50). Let me know if this refund is acceptable. I will do the paperwork on this end to get that done, and a check will be sent to you. Thank you again [redacted], I look forward to hearing from you! [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Worst experience ever. My check was printed but no one is ever at the center. I have been calling leaving messages for 4 days with no return calls. I have never in my lifetime seen a business ran this poorly. The call center for the franchise is out of the country and they can not or will not help you. No one will simply call the branch manager for me.Desired Settlement: I want my refund and I do not feel Jackson Hewitt as a whole does not meet the minimal standards to be a franchise due to them allowing the branch owners to operate with no restrictions.

Review: I got my tax prepared by Jackson Hewitt. I was prepared to pay the fees at Jackson Hewkitt. While doing she asked me if I wanted to pay for the cost or foe the money to be taken out of my tax refund. I told Her It can be taken out of my refund. She never told me extra money would be charged from my refund. She told me my final charge, It was much more than I expected to pay, by the time I could even say NO do not charge me, she had went ahead and submitted my refund. When I got home , I went through my bill and I realized I was charged for assisted refund which I never knew I was being charged. I was ready to pay right there, if only the preparer had told me I was being charged extra from my refund. They are using lying techniques to steal people's hard earned money.Desired Settlement: For my money to be refunded

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Jackson Hewitt Tax Service has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Jacson Hewitt filed my taxes for 2013. The State of Arisona says an error was made and taxes are owed. After contacting Jacson Hewitt the company rep said she would call after she investigated the claim. Calls have not been returned so I am not sure who I need to contact or what I need to do. The State of Arizona will charge me additional interest if I don't resolve this by 6/13/14. I am a disabled low income person and this issue is extremely upsetting to me. When you are a low income person coming up with funds to pay extra taxes is extremely difficult. I need to know if this is truly my responsibilty but can't determine this if Jackson Hewitt can't be bothered to check on it and call me back.Desired Settlement: I need to know why the State of Arizona is claiming that I owe additional taxes. If this is a Jacson Hewitt's error I feel they should pay the amount owed. I paid them $181.95 to file my taxes for 2013. I believe that that is more than enough to cover the tax of $65.57 that the State is claiming I owe. The advertisment that I was given says that Jacson Hewitt will help with these matters yet I can't get them to even invesigate the 2013 filing that they did and return my calls. The did tell me they would call but have not.

Business

Response:

Customer [redacted] called on 5/27/14 notifying us that she had received a letter from the [redacted]. We advised her that we needed to get a copy of the letter before we could proceed. Customer [redacted] brought in letter on 5/29/14 in the afternoon. We took a copy of the letter and gave the customer a paper explaining our procedure for handling these types of issues. She was advised that we would contact her within 5 business days with how we would proceed as we need to research the issue. The office the customer brought the letter into is open every Tuesday and Thursday, 10am-7pm. We have another location that is open every Wednesday, 10am-7pm as well. Since we received the letter late on Thursday, 5 business days would have had us responding to her no later than Thursday, June 5. Customer [redacted] called on Saturday, 5/31 to the company cell phone of Area Director [redacted] who again explained that we would get back to her in 5 business days as we needed time to research and we are not open on the weekends this time of year. Customer called in on Monday, June 2 and left a message for a call back. [redacted] returned the call and left a voicemail for the customer. On Tuesday, June 3, [redacted] called Customer [redacted] in the morning and left a message. She also called again in the early afternoon prior to 1:30pm and left another message as she would be leaving early for the day. Another employee, [redacted], was given instruction to assist customer [redacted] if she returned the calls. Customer [redacted] did call back and left a voicemail in our main processing office. The message was retrieved after store closing (7pm) on Tuesday so an email was sent to [redacted] that evening so that she could call the customer first thing Wednesday morning when she came in. [redacted] called Customer [redacted] on Wednesday, June 4 and left a message. Customer [redacted] called back at 12:52pm and left a voicemail. [redacted] then called Customer [redacted] from the number she had called in on instead of the number she had been calling and was informed it was her work number. They did not speak on Wednesday, June 4 due to voicemails back and forth. Thursday, June 5 would have been the 5th business day for a response to this issue. Customer [redacted] has our mail processing number as well as [redacted]'s company cell phone which [redacted] keeps with her at all times. We received the Revdex.com email regarding this issue on Thursday, June 5 at 3:47 in the morning. We notified [redacted] of the issue prior to 9am and she called Customer [redacted] mid morning Thursday. They did finally speak. [redacted] informed Customer [redacted] that the letter she received from the [redacted] appeared to have an error in the way the state of AZ was computing the taxpayers tax return. This error appears to be the state of AZ and not a Jackson Hewitt error. The state is not computing the taxpayers personal exemption causing her taxable income to be higher than it should be. Therefore, they are computing that she has a balance due with interest. We do not believe this to be correct. [redacted] informed Customer [redacted] that we would need to call the state of AZ to discuss the issue. Due to privacy issues, we are unable to speak to the state unless the taxpayer is present. [redacted] has a tentative appointment for Monday, June 9 in the afternoon for Customer [redacted] to come in to the office so that she can be present to give permission for [redacted] to discuss the tax return with the state. Customer [redacted] stated she has a 1pm doctors appointment that day and will try to make it in, so she would not specify a time. [redacted] informed Customer [redacted] that she needed to come in prior to 5pm so that the call can be made prior to the [redacted] office closing for the day. Customer [redacted] is aware we cannot proceed without her presence to make the call. We will await the customer on Monday, June 5 and proceed from there.

:

On February 15, 2015 my husband and I went to the Jackson Hewitt at [redacted] 35th Ave phoenix Az 85017 to have our taxes processed for the advancement by Janette G[redacted]. We didn't like the price so we left. But, came back to ask more questions about the advancement we were told the price would be $396.95 so I ask Janette G[redacted] was there a chance we could get zero dollars she said no the least amount would be $600. She never mentioned there was a chance we could get denied. She mentioned we had to apply to see if we would get the $600 or $700 amount. Come to find out you can be denied we only found this out through somebody name Lucinda who she reference to as her manager. Lucinda was quite rude Janette admitted to her I asked if there was a chance we would get zero dollars back and she said no $600. Yet they do not want to give me my amount for having it processed. It was already explained to Janette G[redacted] we were only doing it for the advancement yet she failed to mention you could apply and be denied. The customer service rep stated they do this all the time and could take a complaint. The information Janette G[redacted] gave me was false and only told to me so that she could make her money which is not fair and basically misleading and fraud if you ask me. We had a conversation about how I usually do my own taxes and don't like to pay fees, but we needed the advancement. Had we known there was a chance of being denied we never would have agreed to it.

The person who did my taxes was professional and friendly and that was the only thing that I thought was good about my experience. I went there due to a flier that printed with one of my W-2's and to hopefully get my tax return sooner. I ended up waiting longer this year than I have any time in recent memory. My biggest complaint is about the price. Based upon the amount of my anticipated return, I didn't qualify for the loan that they offer and after talking to someone who did get it and hearing about the fees they charge, I'm glad I didn't qualify. I was charged $167 for a return of less than $800, the coupon I had did nothing to lower the price. Considering the fact that my appointment was for 30 minutes, that's over $300/hr that they are charged me and from what I've heard, it goes up from there if a person is getting more money back. A person I talked to who took the $750 loan, ended up with $3,000 left after fees were taken out of her $5,000 return. I will never use their service again.

I am a Certified Public Accountant with fifteen years experience who has been asked to amend a 2013 Individual Tax Return originally prepared by Alan N Perlman of Jackson Hewitt Tax Service in Spokane in order to include items previously omitted. In reviewing the return I was startled to find numerous mistakes. These included taking meals expense at the full amount rather than 50% as allowed by the Internal Revenue Service and including commuting mileage as business mileage contrary to the instructions clearly printed on the tax forms. Depreciation expense was also calculated incorrectly. All in all, this is a sloppily prepared return with numerous red flags. If I were the taxpayers, I would not sign this tax return.

Review: I paid Jackson Hewitt over two hundred dollars to prepare and file my taxes this year and to have electronic filing and direct deposit. I was notified by the IRS that taxes were incorrect and we were still owed a large sum of money. We were told that the refund would take 8-12 weeks, via mail, after it was processed. When we contacted the regional manager about the problems we are having with their services we asked for a refund of the money we paid to have them done a specific way and time. The manager said she would not refund our money, she stated that the fact that the IRS contacted us to let us know about the problem was how Jackson Hewitt helped rectify the problem. POOR SERVICE AND CUSTOMER SERVICE!Desired Settlement: I would like my Tax money to be deposited into my account right away and/or a refund of cost paid to Jackson Hewitt for taxes to be directly deposited and by a certain time