John's Garage

Thank you for your comments. I reviewed your application and it appears that your credit report has changed since we purchased the data from the credit bureau in early October. On 10/31/15 a charged off auto loan account with [redacted] was added to your credit profile dramatically dropping your credit...

score and adversely effecting your overall credit profile. On the back of the pre-approved letter you received there is specific language stating that if anything does change in your file we are no longer obligated to extend the pre-approved offer to you.I am sorry this was a poor experience and hope that we can earn your business someday in the future.Regards,The OpenRoad Lending Team

Thank you for your email. I apologize for any inconvenience you have experienced with our company. Based on your application, it does appear that we have approved your loan saving you over $30 per month on your existing car loan payment and about $2,000 over the life of the loan.  If there is...

some miscommunication somewhere, please don't hesitate to reach back out to us at 888-536-3024 and ask for Brittany. It looks like you have been in constant contact with her since you applied.Regards,The OpenRoad Lending Team

We are sorry for your poor experience.  When you applied with us this last time we did not have enough information about your collateral to calculate and accurate LTV (loan to value – the amount you owe vs the actual value). After seeing your complaint and doing some research, we see you...

applied previously and your collateral information was available on that application. Now that we have all of the information and a complete application, we are able to offer you a 60 month term at 3.39% - while not the 2.9% you were expecting, it is a lower rate than you have now. Unfortunately rates have been on a steady climb since the first of the year as I am sure you have seen in the media. Again, we are sorry for your poor experience and hope we can earn back your trust and your business in the future. If the above is of any interest, please let us know.

Without any new information our original assessment still stands.  There was a change in your credit profile from the time we received your credit and the time you applied.  I am sorry we were unable to help at this time.