Pacific Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The result of the complaint was that they have contacted me, resolved the problem with the title and got my registration completed I am waiting to see if they follow through with sending the title to the bank like they were supposed to in the first place They have answered and completed 90% of the task with satisfaction I would like to note their response in the complaint if that is possible
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attempted to contact the General Sales Manage and have left several messages with my contact infoHe has yet to return my messagesAlso Pacific Honda ran my credit on 04/14/without my knowledgeIf no response from the business I am prepared to take legal action
Regards,
*** ***

Please contact the General Sales Manager, Joe Bottarini at *** to discuss your concerns regarding this transaction. Thank you

The General Sales Manager has attempted to contact you several times. Another individual left him a message, but by law, he can only speak to you regarding your transaction. Please contact MrBottarini at your earliest convenience at ***. Thank you

Dear *** ***,
Please contact our Sales Director, *** *** to address the issues you have outlined. The phone number is 858-694-***. We look forward to resolving this issue as soon as possible. Thank you

Aloha ***, The following reply you see below is from our Service Manager (Elliott T**) after reviewing Mr***'s repair order and speaking with Kenny and Service Advisor (Mike I***): Dear Mr***, Thank you for your inquiryI understand your concernsUnfortunately in this
situation we would need to replace the Multiplex not PCM to continue the diagnosticsThe Multiplex is currently the only known problem, it is the main hub for all of the electrical components on the car and without being able to communicate with the other modules we will not know if anything else has failedThe Multiplex needs to be replaced before we can determine what other repairs are needed, if anyWe do not have access to spare parts to continue diagnosing the vehicleI understand your concerns in regards to providing an estimate to repair your vehicle, however we are unable to provide an exact and accurate quote without being able to properly diagnose the vehicle completelyProviding an inaccurate estimate for the purposes of an insurance claim would be fraudulent. Please feel free to contact me directly if you'd like to discuss this furtherSincerely, Elliott T**Service Manager Pacific Honda*** *** * ***

Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call. With regard to their registration, it what was found was that the initial home address
that was listed did not accept any correspondence and the registration was returned with a request to send to a P.Obox instead. Her sales consultant has since reached her and she was informed of what had happened. She will be bringing in the vehicle this Friday to complete their service. Mahalo,Pacific Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Aloha ***, The following reply you see below is from our Service Manager (Elliott T**) after reviewing Mr***'s repair order and speaking with Kenny and Service Advisor (Mike I***): Dear Mr***, Thank you for your inquiryI understand your concernsUnfortunately in this
situation we would need to replace the Multiplex not PCM to continue the diagnosticsThe Multiplex is currently the only known problem, it is the main hub for all of the electrical components on the car and without being able to communicate with the other modules we will not know if anything else has failedThe Multiplex needs to be replaced before we can determine what other repairs are needed, if anyWe do not have access to spare parts to continue diagnosing the vehicleI understand your concerns in regards to providing an estimate to repair your vehicle, however we are unable to provide an exact and accurate quote without being able to properly diagnose the vehicle completelyProviding an inaccurate estimate for the purposes of an insurance claim would be fraudulent. Please feel free to contact me directly if you'd like to discuss this furtherSincerely, Elliott T**Service Manager Pacific Honda*** *** * ***

Dear MsRoberson,
It is my understanding that you spoke to *** *** regarding your transaction and experience with *** ***. Mr*** indicated that you spoke and had reached an understanding regarding your transaction. If this is not the case, please feel free to call me at 858-522-1202. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Called and left voicemailI don't want this case to close until I have actual contact with the General Sales ManagerI have been blown off by this dealership and I anticipate that this will be the same practice for this matterI tired multiple times to get the General Sales Manager's contact information before and was never given an honest answer, or I was given the phone number to *** ***]
Regards,
*** ***

Bought my Accord Touring back in Feb 5, and sense then this is the third time my wheels got damaged at Pacific Honda, First one was sales deptpaid the replacement wheel, the other two times was on Pacific Honda service dept., Today Sept 30, took my car into quick service for a Bservice the tech (579) that worked on my vehicle, When the tech perform the tire rotation the tech scratch all four of my wheels, location of the scratches by the log nuts and on polished part of the wheel area i’ve included pictures, I don’t understand why this keeps happening to me every time I come to pacific Honda to get my car service and know i’m scared to even come there anymore, Why are your techs are not carful? the first two times when I took my car in to Pacific Honda main service deptthey perform a wheel replacement twice and not once did the tech scratch my wheels, I would like to have all four wheels replace, I understand the cost but my car did not come in that way, This is the reason why I tape some parts of the car when I take my car into service to prevent damaged of any kind some people may laugh but saves me time of going back and fourth and now I need to start taping the wheels also, There was oil stains inside the car it was not a big deal because it was easy to clean up but I shouldn’t have to do that if your tech would of clean after themselves instead if just leaving it there very poor service and very disappointed and I will include this in the survey

I would like to thank Darnell with pacific honda of ConvoyFor all his help and support during our visit

Aloha and thank you for? informing us of Mr***'s situation.? ? Once we received this, MrKenny C*** (our VP)? checked with our Business Office? as well as our? Sales Managers as this was the first? he was? hearing of this and completely? unaware of what
happened.? Our Sales Manager (Ed) has been in contact with? Mr***? along with a? heartfelt apology from us? all on how this sadly? slipped? through.? ? ? Ed will also be in? contact? with *** tomorrow with a follow up? to? assure his? title? has been processed? with? HI DMV.? ? It's unfortunate? that what prompted our notification to his situation? was *** contacting? Mr*** directly? but,? once? I? received your? notification,? Kenny wanted to be sure? Mr*** was taken care of? with a quick resolve and also prompted a well deserved? meeting with our staff as well.? He truly appreciate his patience and again? would like to send Mr*** our apologies.? Please let him know, MrKenny C*** is always reachable at *** *** * *** and I am too at (808)? 528-7200? x along with Ed M*** (Sales Manager) who's helping? to address his concerns as we speak.? Please let me know if you'll require any additional information for this case and if so, feel free to email me at: ***.Warmest? Regards,Raynette K*** Executive Assistant- Pacific Honda? ? ? ? ? ?
?

As stated prior, please contatc our GSM, [redacted] at [redacted].  Based on the information below, we believe that our transaction has been completed. 
[redacted]
 
September 18th,
2015
9:33 a.m.
 
[redacted];
Please find authorization for the  final
payment of $250.00.
Receipt is requested once this transaction is
completed. This receipt can be sent by replying to this email thread.
 
Thank you,
[redacted]
v

all of our offers from our Internet Department are for a limited time based on availability of product and incentives.  We will review your contentions and respond accordingly.

Dear [redacted],
My name is [redacted], I am the General Manager at Pacific Honda.  I would like to meet with you to review your transaction at your earliest convenience.  Please advise.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The result of the complaint was that they have contacted me, resolved the problem with the title and got my registration completed.  I am waiting to see if they follow through with sending the title to the bank like they were supposed to in the first place.  They have answered and completed 90% of the task with satisfaction.  I would like to note their response in the complaint if that is possible.
Sincerely,
[redacted]

I have car shopping for weeks, initially had a great saleswoman. I am a queer woman of colour. I initially checked out a car Friday afternoon, had a specific question about remaining manufacturer warranty. The saleswoman got a hold of the manufacturer and answered my question. Five minutes later the male manager showed up and in a patronizing tone told me to "use your smart phone to Google battery..." info. Needless to say things went from bad to worse after I had an independent mechanical inspection done. I showed up on Tuesday ready to negotiate. Again the saleswoman was on the ball but when it came time to deal with the male manager, he spent several minutes telling me my "feelings" were wrong. When I reiterated that I was making an offer based on my opinion of value he physically pushed his chair away from me and spent several more minutes telling me about my "feelings". I interrupted, stated "I thought this was a negotiation, if it's not I'd rather not waste my time." He had nothing to say. I walked away completely disgusted. Condescending, patronizing, rude and insulting.

I just wish to say that Pacific Honda at [redacted] was a great experience. They were kind, knowledgeable and knew their stuff. They made my car buying experience easy. Thank you Honda!