Pacific Honda

Resolved yes, but it still does not give them permission to conduct business in this matter.
I am also attaching a document from another service center as I had major car problems on Friday. I did not even bother going to Pacific Honda because this was supposed to be performed before the vehicle was even considered to be sold. This dealership has no integrity and really does not care about their customer. 
End of story, [redacted] took great care of my Jeep and Pacific Honda was made aware of this situation. They offered me a rental and to take the car back to fix it. I don't trust that they would have fixed the car in 1 day (as [redacted] did) and who's to say that  I would ahve ever seen my car again. This goes back to the threats [redacted] made to me during the car buying experience.

I am so very appreciative of Pacific Honda. I was not in the best position financially and credit wise to get a car but they made it happen. They even took my car as a trade in. I am grateful that Jojie D and Jose were so patient with me in helping me get the car I really wanted. Great customer service from Pacific Honda all around.

I had a great experience car searching the dealer I dealt with was very friendly and gave me exactly what I was looking for thank you Darnell J.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory pending the contact from the business which it has failed to do so until now.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

With reference to my previous complaint filed last year on August 28th, 2014 on Revdex.com, we had met with the general manager of the dealership and they promised to take corrective action on some of the issues that we had raised. But so far, nothing has been removed from our loan and we continue to pay for everything even after 7 months. The sales director and the finance manager " Wilkes" were at pains to take care of this issue and they promised that they would get to it right away, but so far nothing has been done/removed from our loan. We are extremely unhappy about the service and will definitely avoid doing business with Pacific Honda again, nor will we recommend them to our friends as well.Please fix/remove the items which we had agreed upon verbally to be removed.

Dear Mr. [redacted],
Please contact our Service Director, [redacted] at [redacted].  We are receiving over 1000 calls a day since the early July consumer notification.  We apologize for the inconvenience.

Aloha and thank you for informing us of Mr. [redacted]'s situation.  Once we received this, Mr. Kenny C[redacted] (our VP) checked with our Business Office as well as our Sales Managers as this was the first he was hearing of this and completely unaware of what...

happened.  Our Sales Manager (Ed) has been in contact with Mr. [redacted] along with a heartfelt apology from us all on how this sadly slipped through.   Ed will also be in contact with [redacted] tomorrow with a follow up to assure his title has been processed with HI DMV.  It's unfortunate that what prompted our notification to his situation was [redacted] contacting Mr. [redacted] directly but, once I received your notification, Kenny wanted to be sure Mr. [redacted] was taken care of with a quick resolve and also prompted a well deserved meeting with our staff as well.  He truly appreciate his patience and again would like to send Mr. [redacted] our apologies.  Please let him know, Mr. Kenny C[redacted] is always reachable at [redacted] and I am too at (808) 528-7200 x 2212 along with Ed M[redacted] (Sales Manager) who's helping to address his concerns as we speak.  Please let me know if you'll require any additional information for this case and if so, feel free to email me at: [redacted].Warmest Regards,Raynette K[redacted] Executive Assistant- Pacific Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please have Pacific Honda provide proof that the [redacted] vehicle I traded in was properly released from my name after the trade in in 2011, and prior to 2012 when the new owner, who purchased the truck from Pacific Honda received a parking ticket that just destroyed my credit and caused me to pay $169 out of my pocket. If this paperwork had in fact been submitted by Pacific Honda, there is no way that a year later the new owner could get a ticket that would be placed in my name. 
Again, I feel at this point it is Pacific Honda's responsibility to 1) Fix this issue with the DMV and notify them the vehicle was received as a trade in 2011. 2) Pay the fines I just received as a result of their falure to properly release me from ownership. 3) Contact [redacted], [redacted], and [redacted] and get this removed from my credit. 4) Contact the City of San Diego and have this ticket transferred and released from my name since I had traded in the vehicle over a year before this ticket was issued to the new owner. 
Timeline review: 
2011 - Truck traded in for a 2009 [redacted] at Pacific Honda. 
July 2012 - I moved to [redacted]. 
November 2012 - New owner of truck got a parking ticket. 
2016 - I was notifed, in [redacted], of a parking ticket that had been unpaid since November 2012 on a truck I had traded in 5 years ago, and over a year before ticket received. Lost 120 points on a nearly 800 credit score, and had to pay $169 out of pocket. 
Regards,
[redacted]

Darnell J. .I dread car shipping. But my experience with Darnell was easy, informative and what I wss hoping for. I will recommend Darnell to anyone of my friends and family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.For the record, we (my husband and me) requested that you cancel the extra warranty and the other meaningless charges that your dealership added on top of our loan. While you verbally agreed to that and asked us to send the mileage of our vehicle to cancel the service. We did so as soon as we got back home from the dealership. It has been about 6 months since then and nothing has been done. This is really not good. A veteran and a pregnant woman needs to be treated with respect. Please follow up with our original request as agreed to verbally during our meeting. For the record, we have referred many of our friends to your dealership for sales and service and this experience has taken the wind out of all that. The next time we will refer all of our veteran friends and family at other dealerships for sales and service due to the bad experience that we have consistently had with pacific Honda and the false promises and assumptions made by your team. 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The sales director called my husband last Wednesday i.e Sept 3rd and promised to call back to setup a meeting to speak about the situation, but so far we haven't heard from him or from the company. I am really not sure if the company wants to resolve this in good faith now. 
Regards,
[redacted]

Mr. [redacted],
Please review the timeline of events below as corroborated by [redacted], California DMV, and your transaction documents:
Transaction date (Final): March 20, 2010
Trade Wholesale transaction date (Final): April 8, 2010
Trade passes emission test: April 17, 2010
Odometer reading reported to DMV: May 2, 2010
Title Issued to New Dealer (Not Pacific Honda) and Updated with DMV : July 23, 2010
New Owner Reported/Loan or lien reported: August 9, 2010
Registration updated: February 7, 2011
In order for this aforementioned documentation to be completed, all relevant documents would have to have been completed by Pacific Honda.  We are happy to assist you with the provision of any documents that do not violate Consumer Privacy Laws.

Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call.  With regard to their registration, it what was found was that the initial home address...

that was listed did not accept any correspondence and the registration was returned with a request to send to a P.O. box instead.  Her sales consultant has since reached her and she was informed of what had happened.  She will be bringing in the vehicle this Friday to complete their service. Mahalo,Pacific Honda

Dear Ms. *.,
When you visited the Dealership in August you met with the General Sales Manager, [redacted], and the Finance Director, [redacted]. Your contract was thoroughly reviewed with you at that time.  Prior to your departure, you indicated that you were not sure if you wanted to cancel any of the products you purchased and were considering the purchase of another brand vehicle. Under witness of the two people listed above, as well as the male person who accompanied you, you indicated that you wanted to think of what you wanted to do. Since that meeting date, Pacific Honda has not received any correspondances from you as to the direction you wish to pursue. If you would like to arrange a meeting to discuss the cancellation of the products you purchased, we are happy to accomodate your requests. Please call [redacted] at [redacted] to arrange a meeting.  Thank you.

Dear [redacted],
We apologize for the experience you had and will attend to the personnel immediately.  If there is anything that we can do too rectify this issue, please conact our Service Manager, [redacted] at ###-###-####.  Mr. [redacted] would assure a timely service at a...

discounted rate.  Thank you.

Review: Hi there,

During November 2012, I walked into Pacific Honda to look at trading my car in and was assured that I would be treated with the utmost respect. The sales person and the sales manager repeatedly mentioned that I was getting a good deal from them through trading my car (2012 Honda Civic) for another one (2012 Honda Fit). I was informed that even though I am trading my car in that I have a negative equity balance of $1500 which would be added to my loan and that I would have to put in a down payment for $3000. I went through with the process and the sales manager and the sales person claimed that they had my best interests at heart and that I would definitely require an extended warranty, sealant protection and other alarms which totaled upto $5300 and were put on my car loan. My car costs about $18500 and my total loan totalled about $28000 and when asked about it, they claimed that it was because of the extra warranty and other perks I was getting from them. I took their word and went ahead to process it and got my car delivered. I am looking at the forms which were given to me after the sale and the bill of sale states a totally different thing which contrasts from the sales people's words. The car price was marked up on the contract and my negative loan equity was marked up to $5700 which when added with the extra "protection" programs of $5300 which was unsubstantiated and defrauded.

I am completely appalled at the treatment of service members in such way, I came down to the dealership expecting to be treated with respect and integrity and instead I get treated this way. This is a totally despicable act by Pacific Honda which does not treat veterans in the right way. Just because I am a female does not mean I can be taken for granted and this has never happened to me at any other business. I am posting this experience for other female active and veteran service members to stay away from this place of business.Desired Settlement: I would appreciate it if you would refund $5300 for the supposed extra "protection" plan on my loan. I would also like an explanation as to why I was needed to have a down payment when I was told both by the finance manager and the sales person that I only owed $1500 more on my previous loan. This has definitely left a bad taste in my mouth and I will proceed with caution in recommending your store to my friends and family, seeing as my husband has a positive experience in buying his car through your organization and I have had such a bad experience.

Business

Response:

Dear [redacted],

Please contact our Sales Director, [redacted] to address the issues you have outlined. The phone number is 858-694-[redacted]. We look forward to resolving this issue as soon as possible. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The sales director called my husband last Wednesday i.e Sept 3rd and promised to call back to setup a meeting to speak about the situation, but so far we haven't heard from him or from the company. I am really not sure if the company wants to resolve this in good faith now.

Regards,

Business

Response:

Dear [redacted],

My name is [redacted], I am the General Manager at Pacific Honda. I would like to meet with you to review your transaction at your earliest convenience. Please advise. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory pending the contact from the business which it has failed to do so until now. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

With reference to my previous complaint filed last year on August 28th, 2014 on Revdex.com, we had met with the general manager of the dealership and they promised to take corrective action on some of the issues that we had raised. But so far, nothing has been removed from our loan and we continue to pay for everything even after 7 months. The sales director and the finance manager " Wilkes" were at pains to take care of this issue and they promised that they would get to it right away, but so far nothing has been done/removed from our loan. We are extremely unhappy about the service and will definitely avoid doing business with Pacific Honda again, nor will we recommend them to our friends as well.Please fix/remove the items which we had agreed upon verbally to be removed.

Business

Response:

Dear Ms. *.,When you visited the Dealership in August you met with the General Sales Manager, [redacted], and the Finance Director, [redacted]. Your contract was thoroughly reviewed with you at that time. Prior to your departure, you indicated that you were not sure if you wanted to cancel any of the products you purchased and were considering the purchase of another brand vehicle. Under witness of the two people listed above, as well as the male person who accompanied you, you indicated that you wanted to think of what you wanted to do. Since that meeting date, Pacific Honda has not received any correspondances from you as to the direction you wish to pursue. If you would like to arrange a meeting to discuss the cancellation of the products you purchased, we are happy to accomodate your requests. Please call [redacted] at [redacted] to arrange a meeting. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For the record, we (my husband and me) requested that you cancel the extra warranty and the other meaningless charges that your dealership added on top of our loan. While you verbally agreed to that and asked us to send the mileage of our vehicle to cancel the service. We did so as soon as we got back home from the dealership. It has been about 6 months since then and nothing has been done. This is really not good. A veteran and a pregnant woman needs to be treated with respect. Please follow up with our original request as agreed to verbally during our meeting. For the record, we have referred many of our friends to your dealership for sales and service and this experience has taken the wind out of all that. The next time we will refer all of our veteran friends and family at other dealerships for sales and service due to the bad experience that we have consistently had with pacific Honda and the false promises and assumptions made by your team.

Regards,

Review: I bought a used car from Pacific Honda 3-7-15, at that time I opted to add the KARR Security System for an additional $695.00 to the contract. The finance manager advised it would be installed when I brought the car back a few days later to have a few minor scratches in the body repaired. I dropped the car off 3-10-15 to have have the alarm installed and paint repaired. It was there for 3 and half days, I picked it up 3-13-15. A few days later I noticed there was no green light under the steering wheel indicating the alarm was activated. I sat in the car, locked the doors, and opened the door from the inside, which was supposed to make the alarm go off. Nothing happened. I called and talked to the Service Department at Pacific Honda asking if there was a record of the alarm being installed, the man advised they do not handle that, it would be the KARR company that installed it. That same day I talked to my finance manager advising I didn't think the alarm was installed, without checking in his system he said "It should have been done while the car was getting the paint repaired, not to worry that it was activated." On 3-27-15 I called to cancel the warranty, my finance manager was unavailable so I spoke to a woman finance manager and told her I still didn't believe the alarm was installed. She gave me a 800 number to call the KARR company to see if it was activated. On 3-31-15 I called KARR at 11am, talked to Philip, gave the VIN and he advised the alarm was not installed or activated. Immediately afterwards I called Pacific Honda and advised of the situation, asking for the $695 to be refunded back to my loan due to the fact that they didn't fulfill the contract, and I had already dropped my car off for 3 days prior and I didn't want to drop it off again while they install the alarm. The woman finance manager advised the $695 was non-refundable, there was nothing she can do. She told me to call [redacted] to set up a time to drop off my car to have it installed.Desired Settlement: It has been such a hassle, I am upset they didn't do what I paid them to do at the time I signed the contract. I do not trust them to install it since I feel I have been lied to twice by them. I do not want the alarm. I want the $695 refunded. I want it added back to my loan.

Business

Response:

Please call the General Manager, [redacted] as soon as possible ([redacted]). He will assisit in the refund for your alarm. Thank you.

Review: I contacted to this place on Sunday 21st to check a new car for myself. I was offered a quote and wanted to think about it for at least two hours. The sales person said you can either buy now or we will not offer you the same price. I walked away from this place.

The next day I got another offer from another dealer similar to pacific honda's one. Before signing the agreement with another car dealer I wanted to call pacific honda because this place is closer to my home and around noon called them to ask if the price they offered one day ago was still valid. Their person on the phone said "yes, our prices are valid for 72 hours" and gave me an appointment to 6.30pm. For that reason I didn't visit any other dealer and prepared myself to buy the car.

When I went to my appointment at 6.30pm. They said the person I talked on the phone made a mistake and therefore they can't honor their promise. They had 6 hours to call me and tell me there was a mistake but instead of that they intentionally made me waste time and miss the opportunity to buy another car from another dealer.

Business

Response:

all of our offers from our Internet Department are for a limited time based on availability of product and incentives. We will review your contentions and respond accordingly.

Review: Was sent multiple letters begging for business. I found a vehicle that I was interested in. Called and explained what I was able to do and if they could not help me please let me know now so time was not wasted. I thought by being upfront and honest with "[redacted]" he would appreciate it. No, he used it as an excuse to harass and hound me. Finally he left a voicemail saying he has ran my credit and "could deliver car for $XXXX down and that he has my deal approved and just come sign papers" So I did just that. Took delivery on car, okay the payment amounts and 18 days later [redacted] calls screaming at me telling me that "I told him that once my Bankruptcy had been discharged I could have better credit score." First and foremost, I did not say this and second, he is the finance manager. He put him self in a position that he could not fill. This is not my problem, this is not my profession and I was sold that [redacted] knew what he was doing.

After constant harassment, [redacted] got another $500 (2 payments of $250) for the down payment and wants me to think he is "helping me", I see it as he is doing his job. He has since threatened me to have my car repossessed and to call the bank to revoke my loan. He insisted that I sign a new contract because I lied to him. I have since sent him a letter asking that he stop harassing me and I have arraigned via email $250.00 that is due to the dealership.Desired Settlement: [redacted] had all of my calls intercepted and I am not able to get in touch with his manager. I would like to let his manager know what an ordeal this was and how disgusted I am with the process. [redacted] provided nothing but threats and constant harassment. [redacted] should have been honest, and told me that he can't do the deal BEFORE I TOOK POSSESSION OF THE VEHICLE

Business

Response:

Please contact the General Sales Manager, [redacted] to discuss your transaction. His direct line is [redacted]. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Called and left voicemail. I don't want this case to close until I have actual contact with the General Sales Manager. I have been blown off by this dealership and I anticipate that this will be the same practice for this matter. I tired multiple times to get the General Sales Manager's contact information before and was never given an honest answer, or I was given the phone number to [redacted]. ]

Regards,

Business

Response:

As stated prior, please contatc our GSM, [redacted] at [redacted]. Based on the information below, we believe that our transaction has been completed.

September 18th,

2015

9:33 a.m.

[redacted];

Please find authorization for the final

payment of $250.00.

Receipt is requested once this transaction is

completed. This receipt can be sent by replying to this email thread.

Thank you,

v

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Yes, the payment was made but how does your company handle the unprofessional, threats and dishonesty of [redacted]? It must not be important to your company. ]

Regards,

Business

Response:

Dear Ms. Roberson,It is my understanding that you spoke to [redacted] regarding your transaction and experience with [redacted]. Mr. [redacted] indicated that you spoke and had reached an understanding regarding your transaction. If this is not the case, please feel free to call me at 858-522-1202. Thank you.

Consumer

Response:

Resolved yes, but it still does not give them permission to conduct business in this matter.I am also attaching a document from another service center as I had major car problems on Friday. I did not even bother going to Pacific Honda because this was supposed to be performed before the vehicle was even considered to be sold. This dealership has no integrity and really does not care about their customer.

Review: I had an appointment for service and my car had not been looked at 3 hours after I initially dropped it off. The service "advisor" named [redacted] did not even know where my car was when I inquired about the progress on my car. When I first dropped off my car, [redacted] told me it would take 3 hours for the technicians to diagnose my car. She told me she would check in with me to let me know what needed to be serviced in my car after the technician took a look. I never received any communication from [redacted]. I needed to get a sense of how long it would take so I could make arrangements to leave the dealership and come back after my car was done. When I approached [redacted] to check in 3 hours after drop off, she was extremely rude and said "I told you it would take 3 hours." However, my car was not even in the garage 3 hours later. When I asked to get my car so that I could leave, [redacted] did not respond to my request and walked away. When I asked again, she said, "I'm looking for your car right now! I don't know where it is." It's incredulous that I had been there for 3 hours and my "advisor" did not even know where my car was.Desired Settlement: I think the service speaks for itself. The proof is in the results. As soon as Honda looses revenue due to their extreme lack of competence and respect, they will make changes in their services. Until then, service will continue to drain all current and future profits. [redacted] and others like her are dragging this company straight to grave.

Business

Response:

Dear [redacted],

We apologize for the experience you had and will attend to the personnel immediately. If there is anything that we can do too rectify this issue, please conact our Service Manager, [redacted] at ###-###-####. Mr. [redacted] would assure a timely service at a discounted rate. Thank you.