Pacific Honda

Review: I bought Honda Pilot on Monday at Pacific Honda. After choosing the car that I like, they took me to the Finance manager office to do paper work. The guy name [redacted] offered me a lot of service contracts such as extended warranty, Security system, Paint protection and Maintenance service. How I realized he is lying because one of my close friend who get problem with Pacific Honda for Maintenance service contract recently and he explained everything about that contract. He told me not to buy that contract and explained how they are lying. Whatever my friend told me is 100% the same like what he is trying to lie me. Here is how he lie to me.He said they have a good contract to save money for Maintenance which will cost $695 for 3 years or 36000 miles. They will do 3 times oil change a year and 7 times for the contract (which cost $70 per oil change, although their oil change service department charges $56 per oil change), they will do 15K service and 30K service which will cost around $800 and total will be about $1300. So it is good contract that he gives only $695 for the contract. It is how the contract actually work. Honda has maintenance reminder which will show when the service is need. I cannot do oil change or do any service if the reminder light doesn't show up. There is no 15k and 30K service even I reach that mileages unless the reminder light show up. The reminder light show up over 7600 miles for my friend's car. My friend also report to Revdex.com to ask 100% money back from them since he has been cheated.He doesn't get money back yet even after 1 month. I want to report to Revdex.com and I want you to find out about how they are lying to customers so that we can say Revdex.com is protecting the customers from those not honest company. I didn't buy the contract because my friend told me about it. But you should think about other customers who doesn't know how they are lying. Thanks for taking time.Desired Settlement: I want Revdex.com to find out and fix them correct way

Business

Response:

Pacific Honda has no record of any customer named [redacted] at [redacted]. With respect to the comments made about the sales practice of the maintenance care; oil change frequency is based on driving characteristics, so the Maintenance Minder system may signal at anywhere between 5000-7000 miles. The costs for an oil change vary based on the weight of the oil used, the number of cylinders on the engine, and the grade of the oil. All Honda cars have service intervals that include a minor services and 30K services. The costs and frequencies of these services can vary depending on the condition of each engine which can occasionally vary based on driving characteristics. The Maintenance Minder system will signal when these services are required. We apologize for any confusion or misunderstanding that may have occurred.

Our records do indicate the purchase of a Pilot on June 10, 2013 by a [redacted] at [redacted]. This individual did purchase an extended service policy for 1300.00, not a maintenance Care policy. Pacific Honda does not participate in fraudulent or deceptive sales tactics and resents the implication of said tactics. Your friend who purchased the Maintenence Care Policy protracted his 100% refund because he neglected to inform Pacific Honda that the policy was actually used. The 100% refund was not a legal requirement, and was a good will gesture for our customer even after he used it. Below is the final correspondance by the person who you represent to be "cheated".

Subject: Thanks for the process

From:Deleted to protect client information

Date: Tue, June 25, 2013 3:00 pm

To: [redacted]@pacifichonda.com, [redacted]@pacifichonda.com

Review: On 03/31/2014, I purchased a 2014 Honda Odyssey Elite from Pacific Honda. When I purchased this vehicle my initial experience was less than desirable. Any who I financed the car and signed a contract with the dealer and left. I few days later I received a call from the finance lady [redacted] who informed me that I would be receiving a letter from Honda stating that they were not able to get me financed and that I needed to return the vehicle. I then informed [redacted] that I would be bringing the vehicle into the service department the same day and that the vehicle was having transmission issues. She told me to bring in the vehicle and that she would discuss other options with me about how to finance the vehicle. I said ok. My fiancee and I took the vehicle to Pacific Honda and met with our salesman [redacted], we also met with [redacted] who told us that she was working on the deal and that they were going to find a way to get it done. The problem was that I needed to trade in a vehicle. I said ok. [redacted] my salesman then escorted us to the service department where we met with [redacted] who addressed the issues of the vehicle and assured us that it would get taken care of. The next day we received a call that the vehicle was ready and nothing was wrong with it. The same day that we picked up the vehicle from the Honda service department the transmission light came on and alot of other different lights came on. I have pictures as reference . When I out the vehicle in reverse it launched backward almost hitting my neighbor. I called Honda immediately and u spoke to a sales manager named John he told me that he would have a tow truck come and get the vehicle. I expressed to him that the vehicle was not safe and that it almost hit my neighbor. He told me that he was going to call me right back and that he would take care of it. I never heard back from John and I called the dealer several times that night leaving messages with the receptionist to have him call me back with a status update. The next day my fiancee took off work and drove to Honda to have someone one get a tow truck to come to my house and pick the van up. Honda took 2 days to tell me what was wrong with it and it was a bad valve body. No one checked the vehicle thoroughly the first time they were told the van was having transmission issuses this put me and everyone around me in danger. On April 21, 2014 after having the vehicle 4 days we picked up the Honda. Later that day my fiancee went to see [redacted] to get a status update and she informed him that there was nothing they can do but reverse the deal. Leaving us in a bind and in a bad way because we took off work to deal with a issue with a vehicle that wasn't ours and we were in a vehicle deems safe by Pacific Honda service technicians that wasn't safe at all. Pacific Honda now has possession of the a vehicle and after countless hours we are back at square one.Desired Settlement: I would like someone from Pacific Honda corporate office to give me a call to discuss this issue further. This is one that needs their immediate attention.

Business

Response:

Please contact the General Sales Manager, Joe Bottarini at [redacted] to discuss your concerns regarding this transaction. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attempted to contact the General Sales Manage and have left several messages with my contact info. He has yet to return my messages. Also Pacific Honda ran my credit on 04/14/2014 without my knowledge. If no response from the business I am prepared to take legal action.

Regards,

Business

Response:

The General Sales Manager has attempted to contact you several times. Another individual left him a message, but by law, he can only speak to you regarding your transaction. Please contact Mr. Bottarini at your earliest convenience at [redacted]. Thank you.

Review: They put items on the contract that were not aged to to increase the cost of the purchase.Desired Settlement: Remove the undesired items and apologize

Business

Response:

Please contact the General Sales Manager, [redacted] regarding your concerns. ###-###-#### . We apologize for any inconvenience you have had regarding your purchase.

Review: October I purchase a 2014 Honda. Deal $19,000 out the door with $2500 cash for my car. I received check for $1400 because finance department didn't realize $1000 due on my car. I sat in office with finance agent who reviewed my car status with Wells Fargo. He then signed a Due Bill for $2500 my car. Sales manager defends finance department because it was my fault somehow. The finance knew exactly what was owed for my car, no matter, deal was $2500 cash.

Now they will not pay me for their mistake.Desired Settlement: Submit to me what I am owed as per our agreement.

Business

Response:

Please contact the General Sales Manager, Banu Grewal at [redacted]. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: There are several issues with this vehicle purchase, false contract information, delivery issues and poor customer service. I was told by the finance manager that the sale of this vehicle would not be final until I signed two additional papers. I was adamant with her that I was not comfortable purchasing a vehicle that I have not yet seen or inspected myself. I filled out paper work for the car and the sale agent, [redacted] told me the car was on its way to Pacific Honda. The vehicle deliver was taking too long and we decided to pick it up the next day. The next day the sales agent called us persistently and left several messages that the vehicle was ready for pick up. We dove to the dealer to pick it up and [redacted] quickly greeted us and I took my time to inspect the car, but failed to check the odometer. We did a wake threw and [redacted] assured us he had fully inspected it himself, he even said that he got underneath the car and checked it out himself. I asked him about the other forms that needed to be filled out so I could take the car home; he said everything is taken care of. I told him no thats not what the finance manger told me. He assures me that that was all taken care of. He left because he had other clients to tend to; shortly then we notice the car mats were missing and they were included with the car sale. So I went to look for [redacted] and told him he had someone bring them out to me. After that we went for yogurt next to [redacted] High School and then home. When I arrived home I notice the miles on the vehicle were way off. So I pulled out my paper work and seen that the car was sold to me with 40 miles and this one had 140. That was 83 miles over not including my drive home. This made me very upset and I called [redacted] and left a message for him and didnt return my call because he said he was off. I later called his cell phone and spoke to about the issue; he said he would make the changes to the contract. I told him no, I want it in my hands. He said he would send someone over. He played the blame game and assured me this was not his first sale he has ever made. A week later I went to use my windshield wipers and clean my window of dust so that I could see and come to my surprise the windshield wiper fluids we EMPTY!!! So I called him again, he was very apologetic and said that he would send my paper work and detail my new car. A new car doesnt need detail; I just wanted things to be done right the first time. It had been over a month now and changes to my paper work. My bill is here, registration and a whole bunch of junk mail from Pacific Honda. The miles are a big issue because if your car breaks just one mile over the warranty they will not honor it, they will one honor what your contract states. Also poor customer service, I will not recommend this dealership to any of my friend or family.Desired Settlement: change the mileage of my contract to the correct mileage when I received it.

Business

Response:

Please contact our General Sales Manager, [redacted] at ###-###-####. He will make sure that everything is taken care of immediately. We apologize for any inconvenience you have had.

Review: I got a Honda insight from this place and the paint was coming off from a previous repair so I took the car back to the dealer to be fixed and after they "fixed" the problem they returned the car with white stuff on the interior of my car, black and white paint over sprayed on the car, the rear spoiler damaged with paint tinner, gas missing, the interior of the left door damaged, and many more things etc etc well I has been with a lot of problems with these people and now there are 3 things to be fixed, 1. Rear spoiler damaged with a solvent in front of my father eyes when the car detailer was trying to remove the over sprayed paint. 2. Paint and bondo coming off from back left side next to gas door. 3. Paint and bondo comming off from back left side between bumper and tail light. Worst eperience ever!Desired Settlement: Replacement of rear spoiler, car needs to be painted professionally, inspection from a pacific Honda manager before they return the car to me, treat me as a first class citizen because after 6 months of problems I feel they are not treating me right. No more smart calls or e mails or trying to sell me another car with more miles than my car and $3000 overpriced I said this because I found a similar at [redacted] for $ 3000 less

Business

Response:

The customer's vehicle is currently being repaired at our Body Shop. A loaner vehicle has been provided to Mr. [redacted].

General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After 19 days with my car they did not fix 2 of the 3 problems, also returned the car in condition unsafe to drive, I am sending e mails to Joe bottarini and e Nelson and not getting a good costumer service from them, pacific Honda is a shame of sunroad group, after 7 months I am still having problems with my car, it is better to get a $500 dlls car in the street than to get one in pacific Honda in my experience, costumer service rude, they treat you as a ping pong ball, no knowledge of the professional word, I am having a lot of stress and this people sent me already to ER room due to all the stress after 7 months of problems, I am out of car and they did not even provide a rental car for me this time, worst experience ever.!

I hope they keep the car and give me all my money back and pay my medical expenses and all my expenses.

Regards,

Business

Response:

Mr. [redacted] vehicle is completed and he has requested the vehicle be delivered to his house. We are attempting to deliver it tomorrow @ 11:30am. Mr. [redacted] could not be there to receive the car today. See the following email from our service manager [redacted]. We will keep you updated as to the delivery of the vehicle and the result of a follow up phone call to Mr. [redacted] once he takes possession of the vehicle.

Review: I was charged $1560 for a Navigation System which I had remove from the vehicle I purchased by the service department because it was an after market system not a Honda system which I was led to believe. I call the Sales Manager, Mr. [redacted] the same day and was told that I could have it removed, the factory radio system put back in and a my account would be credited. The system was removed 2 days later and the factory system restored. My account was not credited. I went to the see the Sales Manager he asked for my account number and said a check would be processed the next business day and sent to Navy Federal Credit Union this was on April 25th. I sent him an email with my account number and documents supporting the price paid for the accessory. On April 28th I emailed and spoke to Mr. Rodriguez, he assured me the check would be sent the next day. My account still has not been credited as of 11 May 2015.Desired Settlement: I would like a check for $1560 mailed to my home address this week.

Consumer

Response:

I filed a complaint against Pacific Honda, 4760 Convoy Street on 5/11/2015. My issue was resolved 5/13/2015. I was refunded the money requested. I have no further issues and would like to close this file.[redacted]

Business

Response:

Please accept our apologies as the check was not mailed until May 6, 2015. We have attached a copy of the check for your review. If there are any additional concerns, please contact [redacted] at [redacted]. Thank you.

Review: I visited this dealership 2 times. Prior to my third visit I wanted a confirmation of the lease deal over the phone. Sale person ([redacted]) confirmed the down payment of $300, monthly payment of $197 for next 35 months and 15,000 miles per year. This was also confirmed again before all application process was started.He made me return my old lease and fill out a credit application for my new lease. My credit score was 744 and everything was approved. While I was waiting for him to finish termination of my old lease, he left to fax the document and then came back to tell me he cannot do the 15,000 miles per year but only 12,000! I repeated that he confirmed with me all details before I made a trip there and before the credit run as well, now he is changing the terms. BAIT AND SWITCH!I took my old car back and left. He lied to me about the deal!Desired Settlement: I want them to honor the deal which was confirmed over the phone and prior to the whole filling of all documents and applications.36 moths lease with $300 drive off, 35 x payments of $197, 15,000 miles per year for Honda Civic.

Business

Response:

Dear Mr. [redacted],

Mr. [redacted], and Mr. [redacted] deny ever calculating the lease at 15,000 miles per year. Mr. [redacted] indicated that he did review via phone call, the down payment of 300.00 and had suggested that your payment would be 200.00 a month. He says that you balked at the 200.00 per month and the agreement was made at 197.00 per month for 35 months with 300.00 down. Mr. [redacted] and Mr. [redacted] indicated that you did not bring up the annual mileage issue until the transaction was being prepared in the Business Office. Mr. [redacted] indicated that you requested the payment at 15,000 miles per year and were quoted an additional 18.00 per month. He said that you declined the increase and requested that your current vehicle be returned to you. Due to the pricing structure, we are not able to accomodate your request for 15,000 miles per year. We apologize for any inconvenience this may have caused you.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[This statement is not true at all. I only asked for a quote for 15000 and never 12000. I also never received this additional quote of additional 18 dollars. My innitial offer was 200 per month for 36 months and 15000 miles per year. They said I have to put minimum of 300 Down thus I told [redacted] I would reduce monthly payment to 197 per month for 35 months. He agreed to this and prior to running my credit. I am a proffessional accountant and I know th difference between 12000 and 15000.]

Regards,

Business

Response:

It is our belief that Pacific Honda and its employees acted in good faith with regard to your potential transaction. Please contact [redacted], General Sales Manager at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Pacific Honda employee was not acting in good faith. How is BAIT and SWITCH a good faith? The deal was repeated by me to [redacted] several times and he assured me he understands. I hope my complaint will be posted on Revdex.com site and I will let as many people know about their practices as possible. I will write a review of my experience to as many sites as possible too.]

Regards,

Review: I bought my 2013 CR-V from Pacific Honda of San Diego. (4671 Convoy Street, San Diego, CA 92111). The Finance Manager named [redacted] offered me about the extended warranty and Maintenance Contract to me. However, he cheated on me because he wanted me to buy these extra contracts. He said if I buy Maintenance contract, Honda will do oil change every 5000 miles and, 15k service and 30k service until 36000 miles or 3 years. So I thought it is good idea to get the maintenance contract because I want to take care my car by Honda Dealer service every 5000 miles oil change, 15k and 30k service. When I emailed him to do oil change because my car has over 4000 miles, he replied me that I can do oil change only the time the maintenance system shows 10% of oil life. I thought 10% (the maintenance booklet said 15%) oil life will be around 5000 miles. But even after 7000 miles the system is not even showing 15% of the oil life? I emailed again when my car has 7600 miles to cancel my contract, he said 7600 miles and not doing an oil change does sound unusually high If he knows that why he lied to me I can do oil change every 5000 miles.Desired Settlement: I want full refund because Pacific Honda's Finance Manager didn't give me correct information about maintenance contract.

Business

Response:

Dear [redacted],

Your CRV has a maintainence minder that will signal the time for an oil change based on your driving characteristics. The average signal time is around 5000 miles, but can extend to 7000 based on usage. We are more than happy to cancel the warranty but will require your lender information to credit your loan. Please contact [redacted] at [redacted] to process the cancellation. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just read the reply from the Pacific Honda. However, I don't get the certain answer from them. To cancel the contract, I can do any time. They don't promise me that they will give me the full refund. However, the reply email mentioned that "Your CRV has a maintainence minder that will signal the time for an oil change based on your driving characteristics. The average signal time is around 5000 miles, but can extend to 7000 based on usage." The Finance manager should explained detail about that to me when he offered. He just hide the information even he knew that information. Also when he offered they should give me information paper rather than offering by mouth.

Anyway, I want to know they can give me back all my money or just cancel according to the contract policies. If it goes by contract policies, I will lost a lot of money. I don't want to lost my money because the finance manager gave me incorrect information or not enough information.

Regards,

Business

Response:

Please contact [redacted], our Finance Director ay [redacted]. Your Lender will be credited 100% of the warranty cost. Thank you.