Partners Capital Group

SCAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM!

DO NOT DO BUSINESS YOU WILL BE SCAMMED. THEY ARE BEING INVESTIGATED!

I leased equipment in January of 2016 and was told I could purchase for one dollars at the end of the four year lease. This was not in the contract and it was automatically rolled over without notice.

Customer purchased equipment from DT NailsDT Nails required 100% of the invoice to be paid in advance(see #Invoice) Customer requested that we pay the seller the required deposit which we did Customer signed Deliver Guarantee (see #2) which authorized us to pay the seller the 100% required and to start making payments Customer signed ACH agreement allowing us to deduct the monthly payments (See #3) Customer was sent detailed invoices (See #and #5) clearly outlining what we were invoicing and charging 1) Customer states "withdrew money without authorizationNot true see # 2) Customer states "claimed monthly payments plus some other fee" See #and #5, a detailed invoice 3)Customer states "..still trying to bill for payments" Not true, the monthly billing was assigned to another company several months agoCustomer does not owe any payments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Partners Capital can cancel the insurance flat (no premium is due) according to the carrier that provided the insurance Insurance was in force for the period of time that Partners Capital is billing for

Customer funded a loan with Partners Capital and requested that we prefund their vendor 100% of the equipment cost prior to shipping which we did (See attached) We funded the loan on December 4th and billed the customer from the 4th to the end of the monthThe actual check did not get sent until December 14th so we will refund the customer $which represents the ten day difference from when the vendor was paidAll our checks are sent via overnight at no cost to our customer and we even provide copies of the checks and overnight tracking slips to the vendors so they can track the checks which is what happened on this loanOur office was closed on December 11th so the check did get sent the next day which was on Monday the 14th

Quick and painless transaction Our company had a great sales representative that explained everything to us and took the time to answer all of our questions We found the CNC Lathe we wished to acquire and an approval for our equipment the same day We received documents from their funding team via email that day Everything moved along so quickly we had our new equipment before the end of the week and were already generating more money HIGHLY RECOMMEND

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I tried to call [redacted] at Partners regarding the resolution he claims he will offer, and was finally transferred to [redacted] (associate who told me I was getting a loan that turned out to be a lease) voicemail I didn't expect a call back, because every time I have ever called them after funding was complete, I could not get a call back after leaving voicemails for sometimes days, and then would get transferred to someone who they claim I was never supposed to be talking toI would finally get to talk to someone when I called from a private number over and overSo, I tried to email and got a message stating that my response is considered spam, so, I have no other way to contact him regarding his offer to make it better either I have emails from [redacted] (sales associate at Partners who was contacting me offering a loan for several months before I looked them up and never saw any bad reviews on the Revdex.com website), [redacted] and [redacted] that all refer to my lease as a "Loan" and *** is with the Documentation and Funding department [redacted] (the company that provided the wood chipper) representatives had never used their services before or heard of them (that should have been my red flag) and will no longer work with this company for future buyers because of how Partners Capital conducted business with usOF COURSE the contract states what they wanted and not what we wanted; what kind of contract says both Loan and Lease at the top? The [redacted] Rep that was there during signing suggested [redacted] call and ask why the contract said "lease" Everyone in the room heard him on speaker phone say "Don't worry about it, it's the same paperwork, it just the heading say lease/loan, just sign it and send it back..." we were in a hurry since he hadn't returned my call all day when the [redacted] *** Rep had been since the morningAfter contacting them several times regarding strange charges to our account occurring after the down payment and asking why I've never gone through this with a loan, (with different reps saying, "every loan is like this"), I get a bill for property tax They all kept avoiding it, until finally [redacted] or [redacted] says, "Yeah, it's a lease, he never explained how the lease works?" I don't remember, I talked to so many people, but I'm pretty sure it was *** he talks to [redacted] and claims he told us he could not qualify us for a loan quick enough, then he just changed it to a lease without ever mentioning it, or explaining it, and even lies about itEveryone was dodging itThen, [redacted] tried to make it better by offering us a $off of our next lease certificate to which I said we will never refer them or buy anything from them again, and why would they think I wanted another leaseI have never leased anything because it is a waste of moneySo finally, in January (the loan took place October 22, 2013) [redacted] comes out with the truth that it's a lease, and tried to smooth it over by saying we would benefit from a lease because by using section 179, we could write off the entire cost of the lease, but since they worded the contract wrong with regards to end of the lease options, we could notI can have both the sales rep that thought we were getting a loan and the documentation and funding rep from [redacted] who thought we were getting a loan confirm their witness accounts They claimed [redacted] demanded a $prefunding fee, which they demanded we pay along with several other charges we never expected and are still paying We have exceptional credit too, which is why we should have went through a bank, but we were in a hurry Shame on us for not reading the entire contract, but this business is shady and I have spread the word to several potential buyers as I work with many local businesses, and I know at least [redacted] with be dissuading any buyers from using Partners Capital to fund their equipment purchases.] Regards, [redacted]

I attempted to break down KRM's Issues 1) Interest RateYes we quote payments prior to running creditOnce we obtain and approval the payments can very, higher or even lower than what we originally quotedOnce the customer was approved we sent funding documents which listed the actual payment the customer agreed to the payments and signed the agreementWe have not made any changed to the agreed upon payment 2) Customer thinks the agreement started on 8/The customer authorized us to pay the vendor 100% prior to shipping (See A attached) This agreement clearly states we are paying the vendor "prior to delivery" AND the agreement will commence once the equipment is delivered to the customers satisfactionOn 9/3/we placed a phone call to the customer where we were told the equipment is delivered and they are satisfiedTherefore the agreement commenced on 9/3/ 3) We are making threats to take back the machine and damage her credit(attached 1, and 3) The customer has been sent a nice reminder letter, a second delinquent letter and not a day demand letter for defaulting on the agreement In summary, we offered to finance the machine for $1,per monthThe customer agreed to this, signed the agreement and this is what we have been billingCustomer requested us to give their vendor a 100% deposit in order to ship the equipment which we didAs the agreement states, the payments start when the vendor is given this deposit, and this is what happenedWe have done everything the agreement allows us to do and have not modified or changed anything

Customer filed this complaint by mistake They never once called nor asked for help with their account Upon calling them, we answered all their questions and issues them a refundI gave them your number to call and they will be calling to confirm this Please remove this complaint

Customer funded lease with Partners Capital in October We offer leases and loan, both have different tax benefits and customers have many different reasons why they chose one over the otherThis customer requested a lease so we funded the equipment as a lease(See attached) The documents clearly stated a monthly payment of $(Plus applicable tax)We applied sales tax to the payment as the documents clearly stated.(see attached) Per the complaint, the customer wants to terminate the lease with no penalties, we can do thatThey also want to change the lease into a loan, we can do that as well We sent the following email to the customer yesterday (email) [redacted] I was given a copy of a complaint you filed and I wanted to see if I can help You mentioned you want to A) Pay off your lease with no penaltiesWe can do thatB) Revise the lease and make it a loanWe can do that as well If you are still interested in doing these things, please give me a call or email [redacted] [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Partners Capital continues to lie and misrepresent the agreement as well as what they have done The attachment is from the tracking of the check As you can see, it clearly states that it was sent USPS "Day", not the "overnight" they claim that they "always" send The check was not received until December 17th Also, we never requested 100% "Pre Funding".***, from our office spoke to [redacted] at Partners Capital yesterday and she stated that what we should have been billed for was the time between when the vendor received the check and when the equipment was received by us and installed This would mean that we should have been billed the $daily interest from December 17th, when the check arrived to Transmille and December 22nd, when the equipment was received by us and put into service This calculates out to days @ $per day for a total of $ So we should receive a refund check for $ I expect to have this amount "Overnighted" to us and a tracking number supplied within business days to close this matter.I have also been in contact with [redacted] since posting the complaint and she is more than happy to give her recount of the events just as I have stated them Regards, [redacted]

1) Customer requested that we prefund their vendor 50% which we didThe term does not start until the equipment is delivered and the vendor paid in full(See attached #1) 2) Per the agreement the customer must provide insurance which they did notIf they don't provide insurance we have the right to insure and bill which is what we did (See attached #2) 3)Copy of the insurance that was placed on the equipment (See #3) 4) In April the customer provide insurance and at that time we stopped insuring the equipment and issued a refund of $(See #4) We are billing payments as the original agreement statesWe have not modified or changed any agreement

My experience with Partners has been nothing but greatFrom start to finish I was kept informed trough out the entire process, everyone I worked with was extremely helpful and knowledgeableI would recommend them to anyone

Partners Capital is a great group to work with financing capital equipmentMy company has done a lot of business with Partners and they have always been extremely professional and easy to work withI have personally worked with Alex EHe is excellent at what he does and I would recommend him to anyone

We have been referring our customers to Partners Capital for over five yearsThey are excellent to work with, their rates are very lower and we really appreciate all the do for us

Insurance policy was cancelled on the day the customer requestedBilling was also stopped on that dayNo insurance premium is dueThank you

[redacted] applied for financing, was approved, signed our non-cancelable loan documents and then cancelledWe issued a refund last monthAttached is a copy of the check that was sent overnight (another cost we incurred) to [redacted] He said he never got the check and this is why he filed the complaint The check was received and cashed by his office last month

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Good afternoon,Here is the email that was received from Partners Capital Group that is now declining to honor their offer to resolve the issue Regards, [redacted] Begin forwarded message: From: [redacted] < [redacted] >Date:October 23, at 11:32:AM PDTTo: [redacted] < [redacted] >Cc: [redacted] < [redacted] >, [redacted] < [redacted] >Subject:RE: [redacted] F [redacted] Rescission Hi [redacted] , I brought your demands to the attention of our CEO to have him sign off, and he said that there is nothing that we can do as this deal was assigned to Fin Pac back on 10/8/If you wish to cancel this agreement, you will need to contact them and have these discussions with them as this is no longer our agreement to cancel [redacted] R [redacted] Documentation/Funding Coordinator PartnersCapital Group Direct:[redacted] Office: Fax: [redacted] "Direct Lender since 2005" From: [redacted] [ [redacted] ]Sent:Thursday, October 22, 10:AMTo: [redacted] < [redacted] >Cc: [redacted] < [redacted] >; [redacted] < [redacted] >Subject:Re: [redacted] Rescission Hello and Happy Thursday [redacted] , I did receive your message and [redacted] has responded to the complaint that was filed with Revdex.comI have attached a copy of her response that stated that she would allow [redacted] Fun to cancel this contractAdditionally, I have attached my acceptance and response to [redacted] 's offer to cancel the contract Thank you, [redacted] *** [redacted] From: [redacted] < [redacted] >Sent:Monday, October 19, 8:AMTo: [redacted] ***Cc: [redacted] - [redacted] inflatables; [redacted] ; [redacted] Subject:FW: [redacted] Rescission Hello [redacted] , Here is the time line that was given to me by my people Please let me know if you agree I look forward to better understanding your requests Semper Fi, [redacted] Director of Sales

I financed over $200,in software with Mark at Partners this weekThey required no money down, did not charge me a doc fee and I was approved with the documents emailed to me the same dayThey are very easy to work withEverything was in writing and I was very impressed by their professionalism and ease to work with