Partners Capital Group

Customer was issued a refund back on February 9, See attached Regarding his other issues, the lease agreement funded on December 2, when his vendor was paid in fullSee attached check # [redacted] for $15,payable to his vendorThe monthly payments started when we funded the lease in December, not in January Regarding the monthly ACH, the customer signed the Lease Agreement which clearly states the payments are to be made via ACHSee attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] is returning the check that was issued by Partners Capital Group [redacted] will issue a payment of $2,to Partner's Capital for the NinJump item and is calculated as follows: $3,NinJump - [redacted] ***s item(1,389.34) [redacted] ***'s Security Deposit check no***, issued on September 21, 2015$2,Balance owing for NinJump item We are requesting the following items: Proof that Partners Capital Group and [redacted] Leasing are releasing [redacted] LLC, [redacted] ***, and [redacted] from ANY and ALL financial obligations that have been associated with Agreement # [redacted] and Contract # [redacted] Release or cancellation of the UCC filings that may or may not have been filled on the [redacted] ***s and [redacted] House Maze that was associated with Agreement # [redacted] and Contract # [redacted] .Once we have received the requested items the full and final payment of $2,(see attachment) will be issued immediately Regards, [redacted] ***

Dear Revdex.comI understand That I have to made the payment right away after they paid 100% to the VenderBut the term of my finance is paymentsBut I gave them the total of payments, but they they only count payments and the other two of the payments they show on the attachment that they sent to you, they claimed that is for the interest only they not counting that in the term of payments(I want other two of my payments $and $need to be claimed that is the payments of my months term NOT for the interest only).Thank you

I personally sent [redacted] the following email and will refund him $ #cccccc;">on Monday (Email sent) ***, I was just given a copy of a complaint you filed requesting a refund of $and a “paid as agreed letter” Is this something you still want or need? Please let me know so I can issue a refund and email you a “bill of sale” form (Here is his response) From: [redacted] Sent: Saturday, May 31, 7:PMTo: [redacted] Cc: [redacted] Subject: RE: Revdex.com Thank you very much

Mr [redacted] please give us a call 949-916- [redacted] there is a customer service and billing option please press thatWe have not received any calls or emails from you so please call and we will be happy to answer any questions you might have

Partners Capital is an excellent leasing company to be partnered with Consistent in their delivery of quotes, professional and competitive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] is returning the check that was issued by Partners Capital Group [redacted] will issue a payment of $2,to Partner's Capital for the NinJump item and is calculated as follows: $3,NinJump - [redacted] ***s item (1,389.34) [redacted] ***'s Security Deposit check no***, issued on September 21, $2,Balance owing for NinJump item We are requesting the following items: Proof that Partners Capital Group and [redacted] Leasing are releasing [redacted] LLC, [redacted] ***, and [redacted] from ANY and ALL financial obligations that have been associated with Agreement # [redacted] and Contract # [redacted] Release or cancellation of the UCC filings that may or may not have been filled on the [redacted] ***s and [redacted] House Maze that was associated with Agreement # [redacted] and Contract # [redacted] Once we have received the requested items the full and final payment of $2,(see attachment) will be issued immediately Regards, [redacted] ***

Immediately after receiving our products we purchased the required insuranceWe have NEVER been late or missed a payment on our equipmentWe are now months into our lease agreement and suddenly we are getting charges to our PERSONAL bank account for "insurance"(which they STOLE this account information from a check written months ago for our down payment) I have NEVER given authorization to make any further charges to this account which has now over drafted my PERSONAL accountI showed them that we had all the required insurance needed and I kindly asked to be refunded and to please cover the over draft feeThe most RUDE billing department replied "no refund will be made your insurance policy has the incorrect wording" So I QUICKLY had it fixedWhen I pointed out that they stole my personal bank account information he instantly got snappy and told me that they have every right to take bank information from any previous checks and debit my account as neededMy main issue is that I never received a bill, phone call, or email addressing this issueHad they reached out to me, ALL of this could have been avoidedAnd now I am waiting for the owner to call me backNot going to hold my breath! NEW TOPIC: Called to potentially pay off our loan of about $14,and in order to do so I would have to pay nearly $34,This place is absolutely corrupt stay FAR AWAY!

*** thank you so much for reaching out to us for helpI'm sorry your issues and questions were not addressed in a timely manor.Both *** *** in our billing department and *** *** in sales will be going over your file today and will both call and email you today to help you get the
accounting information you have requested along with any explanation of the past billing.*** *** - Director of Marketing

***, Your transaction was cancelled on FridayWe notified you on Friday that you were getting a full refund and that the refund would be send on FridayYour refund was sent on FridayYou were notified by me via this web portal, by the sales rep and you were even called by our sales reps manager that your loan request will be cancelled and that your refund will be sent which is exactly what we didI'm very confused as to why you would file a complaint on the Revdex.com and furthermore why you would file a complaint that you are not satisfied with the outcome after we cancelled the transaction, you were notified by me, the sales rep and by the sales manager and the refund was processed so quicklyWe strive to have every customer satisfied every time so please change your response that you are satisfied with PartnersPlease call or email me if you have any questions ***@partners-capital.com

Per the agreement, the term starts when the equipment is delivered and vendor paid in fullThis is how the agreement reads and this is exactly how we funded and billed the agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
they never send me the check and it was never cashed by me or my office its a scamthey will not have a proof from their bank that it was cashed by me eitherthey lower my loan finance agreement from $100,to $33,on the closing dayI have the agent that was dealing with them in buying the equipment as my witness where we had to seek financing from another company in order to go ahead with the purchase as well as the escrow company (that was closing my deal in equipment purchase and the dental practice purchase as one deal) that can be of yet another witness against partners capital twisting the truth to cover their true intention and their misrepresentationthe phone numbers and the names are available upon your request.
sincerely,
Dr.***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Partners Capital's response to my complaint is inaccurate. I did not lease equipment from them, I financed a software license through them in a contract that borrowed language from their standard leasing agreements. There is no physical property to return and purchasing the software is not an option available through Partners or any other organization. Partners does not own the software license and cannot sell it to me.Our finance agreement was structured to expire at the end of the software licence period, and if Partners capital had intended continuing to act as a financing entity for my business they should have taken steps to renew the agreement with the software company so that they had a service to provide. On the contrary, they ceased remitting payments to the software company and allowed my license to expire. At the same time, Partners Capital continued to debit my account without my consent and in violation of both the spirit and letter of the agreement. In essence, they failed to deliver the "equipment" that they say I was leasing, but continued to charge me for its use.I require a refund of funds that were withdrawn from my account after the expiration of the original agreement.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action is incorrect and would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With regards to Partners Capital Group's response, they ignored the
substance
of my complaint, just like the many unreturned emails and calls I have made to Partners Capital Group regarding this issue. After the month contract for the equipment ended, they continued to deduct funds equal to the past payments out of our checking account. They owe me the following: 12/01/deduction #of a month contract from my company account of $, and 01/04/deduction #of a month contract from my account of $636.39. The first and last months payment of $1,was made on 12/13/2012. A subsequent additional automatic payments were made starting 01/07/to 11/02/2015. The 12/01/payment was covered with the first and last months payment, yet you continued to deduct the same amounts for December and January 2016. You need to refund the $1,that was removed from our checking accountI have had to take appropriate action with my bank to stop any future
removal of funds from my company account by you. Lesson learned, never
allow Partners Capital Group to setup automatic payments.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Interest Rate: I was given the payment amount AFTER my credit had been run and I was told by *** ***, on a recorded phone call, that my credit was great and came back in the high 700's. He gave me three loan rates and the payment amounts that corresponded to each. I chose the longer term, monthly payments at 5.5% with a payment of $1,as I was assured by *** that there were no pre-payment penalties. I specifically asked him if that meant I could pay off the balance of the loan due earlier and avoid paying the total interest that was on the loan or if that just meant I could make all the payments early and end the loan. He stated that I would not pay any the total interest due on the loan if I paid it off early. After talking to the company they sold the loan to this is also a LIE. I am responsible for monthly payments of the loan amount regardless of if I pay it off tomorrow. This payment amount did not seem unreasonable as I was originally financing almost $10,more on the loan. I had forgotten that they were going to be financing $10,less as we were trading in our old machine. As their Agreement lists no interest rate or even the amount you "borrowed", characteristic of most predatory lenders, once I realized that the interest rate on the amount we borrowed did not match what was quoted I asked *** *** for an amortization schedule to verify. They have never been sent, nor did I receive any return phone calls once I questioned his calculations. As I agreed to that payment, although it was based on misrepresentation, I have every intention making the monthly payments I agreed to. In fact, I have already made two of them to the new owner of the loan, *** *** Funding.I did agree to pay the vendor before I received the equipment, payment was made to them on August 20th. I was set to receive the machine on August 25. I paid the "pre-funding", origination and loan fees for August via ACH in the amount of $plus dollars. Per the Agreement, it does allow them to collect an amount equal to 1/30th of the payment until the end of the month when the loan is fully funded. Then per the language of the Agreement, my monthly payments were to start the first of the month after the vendor is paid in full. This would mean that the payment I sent in with the loan should have been sent to the vendor and the loan commencement date should have been September 1st. What they did was purposely leave the commencement date off of the Agreement so they can try to alter it to their advantage. The vendor was paid in full August 20th ( I asked and was sent proof from the vendor that this was the case), the equipment was received in August, they delayed contacting me until September 1st. On that day I received an email from *** *** where she states she emailed to "verify" that the equipment was received so she can pay the vendor. It seemed odd to me that she said this as I had talked to my Vendor and they had received payment in full before we even received the machine. Then I receive an invoice for "usage" for September. I talked to *** ***their finance guy and told him that I have no problem making the payment, I just wanted verification that this was going to count as one of the monthly payments I agreed to. After much run around I finally received an honest answer that it was not, they are just charging me $1,because they purposely delayed "commencing" the loan until October so they can try and collect extra interest that based on the terms of the Agreement they are not entitled to. They deliberately waited until the first of the next month and then lied and said my vendor had not been paid in an attempt to charge a whole month of "usage" which is equal to a monthly payment. In the Agreement it does allow them to do this for the whole month before the vendor is paid in full, it does not allow them to do so for an additional month. They are threatening to take back the machine and destroy my credit not because I am not making or am not willing to make the monthly payment I agreed to, in fact I have already made two payments to the new owner of the loan. They are simply doing this because I do not want to pay their fraudulent "usage" fees that they are billing me. Based on their misinterpretation of the Agreement, and their delay of over a week to send an email to "verify" I had my equipment they want me to pay them $1,that is not one of my monthly payments and not a valid charge if they are following the terms as outlined in their own Agreement. I want them to honor the terms of the Agreement and start the monthly payments when they should have been started, not a month later so they can try and charge $1,more when I am already being charged 6% more interest on the loan then I was quoted.
Regards,
*** ***

Customer complaint:
">1) Ignored my request for a statement of accounting
Answer: An accounting statement was provided showing all the payments made
2) Charged for Insurance
Answer: Customer signed the attached agreementParagraph #states if the customer does not provide insurance, we will obtain a policy and we will bill them monthlyAttached is a copy of the insurance certificate obtain and paid for along with the agreement showing paragraph #regarding the insurance
3) Stop all ACH withdraws and allow to pay with check
Answer: Customer agreed to monthly ACH withdraws and signed a mandatory “Authorization Agreement”See attached
Desired Settlement
1) Comprehensive statement of account Already provided
2) Refund all the tax and insuranceWe did. Attached is a copy of a refund check sent in November for $1) Help me transfer the lease. Customer sold the business and paid off the lease
*** ***
Dirof Marketing
Partners Capital Group
Office: *** Fax: ***
***

Customers Complaint and our answers in Black:I contacted Partners Capital in August to help with financing for an ultrasound machineFirst issue I have is we were quoted an interest rate that was not what they ended up giving usI trusted the sales guy based on his relationship with our Vendor whom I trustedHe gave me an interest rate quote and payment amount, only the payment amount was stated on our loan docs. We agreeOften times we quote rates and payments prior to securing an approval and sending documentsAs the customer states, this was only a “quote”The customer agreed to a monthly payment and signed an agreement that clearly listed the monthly paymentWe funded the loan and have been billing monthly payments exactly as the agreement states. I went back to verify later and realized the interest rate being charged based on the amount we borrowed was 6% higher than quotedAs we had talked on a recorded line I reviewed our conversation to verifySecond issue, we signed an Agreement that outlines that the first of my payments is to start the first of the month after the loan was fully fundedThe vendor was paid 100% on August 20th which would mean my first loan payment would begin September 1, The first payment was paid upfront at loan signingI received and paid an invoice for prefunding and origination fees for AugustThey then sent an additional bill for September "usage" which does not follow the terms of our Agreement. Not correctWe prefunded the vendor on 8/20/The customers advance payment was applied to the 9/1/due date and we didn’t bill for the second payment until 10/1/15, days later as the agreement states. They are trying to collect a month of interest they are not entitled to based on the documentsThey funded the loan August 20th and are refusing to follow the terms of the loan as agreed to in the documents. Not true, we are only following the terms of the agreementThe customer paid one payment in advance with more payments dueThe bill that was sent for the second payment with a due date of 10/1/This is payment #as the agreement statesAll attempts to remedy the situation result in threats to take back the machine and damage my personal credit. Customer has made no attempts to remedy other that refusing to pay and therefore being in default of the agreement.They are not following the terms of the Agreement we signed and are trying to bill an extra month of "usage" which is equal to my monthly payment. Not true, we are not billing for any extra paymentsI specifically requested that this amount be credited towards my monthly payments as stated in the AgreementAfter many vague responses they finally said no, I then told them it was not right based on Agreement and not to deduct it from my bank accountThey ignored my request and did an ACH from my accountI had to close my account and have the charge reversedThen I get threatening calls saying I am not in compliance. The customer signed a non-cancelable non irrevocable ACH agreement and is now in default of the agreement by closing the account.Facts:We financed a GE Ultrasound for this customer back in March Customer agreed to a month term and payments of $1,We have been billing the customer $1,per monthTo my understanding the customer has no issue with this loan.On August 20, we financed another GE Ultrasound for this customerThe customer agreed to a month term and payments of $1,188.66 ($a month lower than the previous loan)The customer was sent an invoice #*** that was not paidBill was for $1,the exact amount of the payment on the agreementCustomer was then sent a nice collection letter and the bill was not paidCustomer was then sent a second collection letter and the bill was not paidThe customer was then send a day demand letter with a due date of October 30th and the bill was not paidThe account is currently with our attorney to proceed with legal actions to get this account paid.Attached documents:1) Copy of agreement2) Delivery guarantee formCustomer instructed us to prefund their vendor and agreed to start making payments3) Copy of check paid to vendor dated and sent on 8/20/153.5) Copy of bill for $1,188.664) Copy of first collection letter5) Copy of second collection letter6) Copy of day demand letterPlease let me know if you need any additional information.*** ***Dirof ***etingOffice: 949.*** Fax: 949.***m***@partners-capital.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below.I have spoken with Partners Capital Group on Thursday, June 30, 2016. I have overnighted a check, as agreed, for the final payment on the asset. Partners Capital agreed to do the following: 1) Waive the $UCC fee2) Refund my company $2,379.55. Until I receive the refund check, confirmation the $is not charged, and a paid in full letter for the asset, I am choosing to leave the matter open. Once Partners Capital Group has made good on their part of the agreed resolution, I would be glad to say I accept their resolution to my complaint. Regards,
*** ***

With regards to Partners Capital Group's response, they ignored the substance of my complaint, just like the many unreturned emails and calls I have made to Partners Capital Group regarding this issue
Reply: We have several customer service reps and they can be reached by calling *** or ***, both numbers and emails are listed on the monthly billing invoiceI’m sorry you were not able to reach anyoneIn the future *** *** who is the manager of this department can be reached directly at ***Our previous Revdex.com response addressed you issues and included copies of the documents in order to clarify your concerns
After the month contract for the equipment ended, they continued to deduct funds equal to the past payments out of our checking account
Reply: We funded this loan as a month term, collected two advance payments with additional loan payments dueWe only collected additional loan payments(See attached finance agreement)
They owe me the following: 12/01/deduction #of a month contract from my company account of $, and 01/04/deduction #of a month contract from my account of $The first and last month’s payment of $1,was made on 12/13/A subsequent additional automatic payments were made starting 01/07/to 11/02/The 12/01/payment was covered with the first and last month’s payment, yet you continued to deduct the same amounts for December and January You need to refund the $1,that was removed from our checking account
Reply: The customer financed printing equipment from PFS who required 50% down and 50% upon delivery (See attached invoice) The customer signed the Delivery Guarantee that stated they wanted us to pay PFS 50% up front and 50% upon delivery and acceptance and that is what we did (See attached delivery guarantee)We sent the prefunding check on 12/14/and the final funding check on 1/2/when we final funded the loan(See attached checks) The loan commences when the vendor is paid in full which happened on January 2nd The customer was billed additional payments