Partners Capital Group

As you can see with a basic web search, Partners Capital Group is intentionally engaged in a consistent deceptive and unfair busineess practice of breaching contract terms with their customers. They have been cited for violation by the California Finance Lenders Law (CFLL) in 2017. They seem to think unauthorized ACH debits from commercial accounts is somehow ethical. But in fact it is a contract breach and constitutes fraud in all 50 states. There are many winderful finance and leasing companies to do business with, these guys are not one of them! Do yourself a favor, avoiid Oartners Captial Group and all of Marcus Devin's saychel of fictitious business names througout Southern California. The Board Of Equalization does have a substantial case building against them, so they should be gone soon. Let's hope there are no more victims.

Review: Dear Revdex.com

My name is [redacted]. Partners Capital Group had financed the

pedicure chairs are the equipment for my nail salon. As the contract agreement. The total of equipment is $32,300 . For 60 month term. Each payment interest & principles that I have to pay is $740.69 each month for 60 month. But they want me to pay for the first and last payment when I signed for the application and I did that.

first I sent them the check $1530.38 for 1st and last month and fee. Then they automatically drawing from my bank account $966.32 that they claimed monthly payments plus some other fee, without my authorizations and after that they send me a bill $ 740.69 and I paid for it. Now they sold the contract to RLC FUNDDING and the RLC FUNDDING Said that I still own

58 payments that I have to pay them I talk to them about the situation they told me talk with Partner Capital group and I talked to them and they said that is $966.32 and 740.69 that I had paid them is for the interested only I talked with [redacted] that he said that he going to paying them other 2 payments that he took from me but he never did. The new company RLC FUNDDING They told me the 58 payment that I start to pay on September 1st but now The Partner Capital still trying to drawing $740.69 from my bank but I told my bank don't let it go through. So the consumption is

Agreement

-the total of finance is $32,300

-60 month term

-$740.69 per month

-I already paid for the first and last payment $1530.38

-And I already paid other two $966.32 and $740.69

-so the total I already paid to Partner Capital Group is 4 payments from 60 months term.

Now Partner Capital Group Sold my Contract to RLC FUNDDING company.

and Partner Capital Group transfer only 2 of my payments to RLC FUNDDING Company and keep other two.

now I work with RLC FUNDDING Company. Partner Capital Group need to transfer other two of my payments that they kept from me to the RLC FUNDDING company

Thank youDesired Settlement: I need Partner Capital Group transfer other 2 of my payments that they had kept to RLC FUNDDING and that's [redacted] that promised to do that 2 months ago.

Business

Response:

Customer purchased equipment from DT Nails. DT Nails required 100% of the invoice to be paid in advance. (see #1 Invoice) Customer requested that we pay the seller the required deposit which we did.

Customer signed Deliver Guarantee (see #2) which authorized us to pay the seller the 100% required and to start making payments.

Customer signed ACH agreement allowing us to deduct the monthly payments (See #3)

Customer was sent detailed invoices (See #4 and #5) clearly outlining what we were invoicing and charging.

1) Customer states "withdrew money without authorization. Not true see #3

2) Customer states "claimed monthly payments plus some other fee" See #4 and #5, a detailed invoice

3)Customer states "..still trying to bill for payments" Not true, the monthly billing was assigned to another company several months ago. Customer does not owe any payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

I'm not sure what the customer wants. Customer stated we started billing them when we did just that. They borrowed the money and we funded the loan and started billing for the payments as the agreement states. Customer stated we electronically deducted a payment without his authorization when we have his authorization.

Please be specific with what the customer wants and why they want it? We can't just refund two payments when the payments were due.

Consumer

Response:

Dear Revdex.comI understand That I have to made the payment right away after they paid 100% to the Vender. But the term of my finance is 60 payments. But I gave them the total of 4 payments, but they they only count 2 payments and the other two of the payments they show on the attachment that they sent to you, they claimed that is for the interest only they not counting that in the term of 60 payments. (I want other two of my payments $966.32 and $740.69 need to be claimed that is the payments of my 60 months term NOT for the interest only).

Review: We established a contract between Partners Capital and QRS Calibrations for the purchase of equipment. We signed a Finance Agreement based on a 60 month term and gave them a check for the first and last payments. We signed and faxed the contract on December 4th, 2015 and overnighted the originals that arrived to them on Dec. 7. We heard nothing until I contacted the vendor to see when they would ship and they said they had not been contacted. I called [redacted] our Partners Capital rep. to see if the funds had been sent and had no response. It was not until, Dec. 14th, that I finally heard from the loan processor [redacted], she was working on the check and that it was going to go out overnight. The company that we purchased the equipment from was kind enough to ship out the product ahead after forwarding the emails showing them the payment was on its way, so that it would make it before everyone closed for the holiday.

On Dec. 15, I received a call from [redacted] who had been out ill on Monday and said the check did not go out the past Friday as it was their "holiday party". I made sure she understood the importance and she said she was on top of it and would send me a confirmation and tracking by days end. When I received and tracked the package, it was sent 3 day, not the overnight as promised. Next, we received a partial months bill due Jan. 1 and we had not even seen the product yet not to mention that the first month's payment had already been paid! We paid it anyway as we did not want to get off on the wrong foot. On Dec. 22, we received the products and all was good, or so we thought.

On Jan. 11, 2016, we were notified that [redacted] and [redacted] were no longer with Partners. Then requests for more documentation and verifying that we receive the equipment we already verified on Dec. 22nd. We were then told that the payment we made was for "Rent" from 12-4 to 12-31. We want the $971.60 payed to be applied to a payment as it should have been.Desired Settlement: The $971.60 will be applied to one of the 58 remaining payments and a bill for the remaining portion will be sent and we will pay it upon receipt..

Business

Response:

Customer funded a loan with Partners Capital and requested that we prefund their vendor 100% of the equipment cost prior to shipping which we did (See attached) We funded the loan on December 4th and billed the customer from the 4th to the end of the month. The actual check did not get sent until December 14th so we will refund the customer $347.00 which represents the ten day difference from when the vendor was paid. All our checks are sent via overnight at no cost to our customer and we even provide copies of the checks and overnight tracking slips to the vendors so they can track the checks which is what happened on this loan. Our office was closed on December 11th so the check did get sent the next day which was on Monday the 14th.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Partners Capital continues to lie and misrepresent the agreement as well as what they have done. The attachment is from the tracking of the check. As you can see, it clearly states that it was sent USPS "3 Day", not the "overnight" they claim that they "always" send. The check was not received until December 17th. Also, we never requested 100% "Pre Funding".[redacted], from our office spoke to [redacted] at Partners Capital yesterday and she stated that what we should have been billed for was the time between when the vendor received the check and when the equipment was received by us and installed. This would mean that we should have been billed the $30 daily interest from December 17th, when the check arrived to Transmille and December 22nd, when the equipment was received by us and put into service. This calculates out to 5 days @ $30 per day for a total of $300. So we should receive a refund check for $671.00. I expect to have this amount "Overnighted" to us and a tracking number supplied within 3 business days to close this matter.I have also been in contact with [redacted] since posting the complaint and she is more than happy to give her recount of the events just as I have stated them.

Regards,

Business

Response:

We will agree to issue a refund and adjust the billing to reflect a period of December 22nd to the 31st for the first month. We also want to state the facts below and to attached signed documentation proving these facts.

Partners Capital continues to lie and misrepresent the agreement as well as what they have done.

Response: Not true. Attached are signed agreements by the customer authorizing Partners Capital to prefund his vendor 100%.

The attachment is from the tracking of the check. As you can see, it clearly states that it was sent USPS "3 Day", not the "overnight" they claim that they "always" send.

Response: USPS is an overnight delivery service which we do not charge our customer to expedite the delivery of the check to their vendor. Depending on when the check is picked up, where the check is being sent and if anyone is available to receive the shipment, it can take over a day.

Our office was closed on Friday for a company holiday party and the check was not sent on December 11th. It was funded, check cut and overnighted the very next work day.

The check was not received until December 17th. Also, we never requested 100% "Pre Funding".

Response: The customer completed a Delivery Guarantee which clearly stated they wanted us to prefund their vendor 100% before delivery which is what we did. See attached. We also called the customer to do a verbal verification at which time we were told “yes, go ahead and prefund my vendor 100%” which is what we did.

[redacted], from our office spoke to [redacted] at Partners Capital yesterday and she stated that what we should have been billed for was the time between when the vendor received the check and when the equipment was received by us and We will agree to issue a refund and adjust the billing to reflect a period of December 22nd to the 31st for the first month.installed. This would mean that we should have been billed the $30 daily interest from December 17th, when the check arrived to [redacted] and December 22nd, when the equipment was received by us and put into service. This calculates out to 5 days @ $30 per day for a total of $300. So we should receive a refund check for $671.00. I expect to have this amount "Overnighted" to us and a tracking number supplied within 3 business days to close this matter.

Response:

Review: As a business owner of a medical office, we needed funding for a digital xray machine. The xray company referred us to partners capital who then helped us get a loan through financial pacific back in 2011. At the end of 2013 they have automatically drafted from our bank account illegally three times under the partners capital name. we have put a stop payment on it each time. They then drafted from our account two additional times as a company named benchamrk and yet again we have reported it as fraud and put a stop payment on it and are currently waiting for the bank to reimburse our funds. Most recently they have drafted our account two additional times as a company named blue dot. This is a total of seven illegal and fraudulent draftings from our account that have not been approved. We have no business with any of these entities and have not received any response from partners capital regarding any of these charges. We have left numerous voicemails and have written emails with no avail. We have filed a police report against this company. We need our funds back and there needs to be a stop to their illegal activities.Desired Settlement: We would like all funds that have been stolen from our account to be reimbursed as well as the stop payment fees that the bank places on these transactions. We would also like them to STOP drafting from our account under any other business names that they have.

Business

Response:

Partners Capital funded a loan with [redacted] dba [redacted] in December 2011.The customer agreed to and signed the Addendum to Finance Agreement (see attached)The customer requested that Partners Capital provide insurance on the equipment it financed and requested thatPartners Capital ACH the monthly insurance payments each month which we did.In December 2013 the customer proved their own insurance and we cancelled our existing policy.We made a mistake and accidently withdrew insurance premiums and upon discovering this we issued the customera refund in the amount of $235.70 and a second refund in the amount of $117.40 (see attached refund check)It is our understanding that we have no pending issues.Please let me know if this is the case.[redacted]Dir. of MarketingPartners Capital Group

Quick and painless transaction. Our company had a great sales representative that explained everything to us and took the time to answer all of our questions. We found the CNC Lathe we wished to acquire and an approval for our equipment the same day. We received documents from their funding team via email that day. Everything moved along so quickly we had our new equipment before the end of the week and were already generating more money. HIGHLY RECOMMEND.

Review: On October 24, 2014 I purchased a piece of equipment with a loan through Partners Capital Group dba MD Capital Partners. I sent them a check for $1087.58 for the origination fee of $199.00 and the first months payment of $888.58 per their request. I received another bill for $511.96 on October 29, 2014. I questioned this and was told was part of the loan agreement, which I was not aware of. I paid this due to a 5% discount that I would not receive if any payments were late. I did not believe I owed this, but instead fighting with them I paid it. BIG MISTAKE. I was told the loan was sold to another company, but On 11/5/14, I received another bill for a payment "for usage" of $888.58. I have emailed and called this people requesting statements of what I have paid, which I have never received. I requested a call from a supervisor to resolve this, which I have never received. This company also made an unauthorized debit on my checking account of 109.46 on 11/28/14. I made all payments because I have received my merchandise and signed a contract. NONE OF THIS WAS PART OF THE CONTRACT. This company has been continues to try to get money from me by sending erroneous bills and now making fraudulent charges on my account. I am not sure what to do from here. My bank is now involved and aware.Desired Settlement: I would like to refunded what they erroneously charged me. I would like a statement of what I have paid and the actual payoff of the loan. I would really like for them to stop stealing money from me. I would also like a call back from a supervisor, like a requested. I would also like their customer service representative to be trained properly, so another customer doesn't have this nightmare to deal with.

Business

Response:

Customer has a few issues. 1) He wants a supervisor to call him. I just left him a message on [redacted]2) He states he did not authorize us to debit his account. Page two of the agreement (see attached) states he give us permission to ACH the monthly payments due.3) He thinks he was billed incorrectly. (Attached) are his two monthly bills that were sent and paid. No mistake was made with the bill. Any other issues or questions please have [redacted] email or call me direct. [redacted]Dir. of MarketingPartners Capital Group

We have been referring our customers to Partners Capital for over five years. They are excellent to work with, their rates are very lower and we really appreciate all the do for us

Review: Md capital partners financed a Power x lipo device for 15,000.00 dollars which was purchased from [redacted] on 4/14/2013. We agreed on a 1200.00 per month payment via [redacted] transaction through [redacted]. Since 5/2013 they took out 1544.00 per month and [redacted] acknowledged that this was a book keeping error and his company was charging me a late fee of 250.00 dollars per month eventhough they set up the automatic withdrawal on the third of each month. [redacted] tried to correct the error but was unable so as a result the account was paid off early on 1/3/2014 with an overpayment of 831.67. On 2/3/2014 MD capital again withdrew another 1544.25 from my account. My attempt to contact someone at their office has been unsuccessful. I have called over thirty times and left messages with [redacted] bernal,[redacted] and [redacted] the owner. I am unable to put an effective stop payment through [redacted], I tried but the payment still went through. I am getting fraudulently billed and I am unable to get a responce. PLease help me. I am a private sole practioner and these charges are really effecting my business.

Sincerely, [redacted]Desired Settlement: Refund the over payment of $2385.92 and stop the ach withdrawals immediately.

Business

Response:

We funded a loan with [redacted] owned by [redacted] in May 2013. The customer claims the monthly payment is $1,200 per month which is not accurate. Attached is the actual loan agreement signed and executed by [redacted] with an agreed upon monthly payment of 1,512.72 per month.

Customer claims we deducted $250 per month for a late fee. Attached is a copy of the monthly invoice mailed to the customer every month. It clearly states a due date and a remit to address. If the monthly payment is not received by the first, it is subject to a 15% late fee which would have been $226.91 not $250.00. (see attached Default and Remedies #12) We also give our customers a 2-3 day grace period. Again, no payment was remitted to our office.

Customer states the loan was paid off in January 2014 when in fact [redacted] are currently in default on their loan. They have not made a payment since February 2014 and are currently 120 days late and owe over $5,300 in payments. The file is with our legal department for collection and potential litigation.

I personally sent the following email for [redacted] today and we would love to help address any question or concerns he might have.

(Email sent)

Yesterday I was given a copy of a complaint you filed with the Revdex.com.

Please give me a call or email ASAP so I can answer any questions you might have.

On another note, your loan is over 120 days late and you have not returned calls or emails from our collections department. Your file is currently with our legal department who is currently preparing litigation against you and your business for defaulting on the loan which can be reported on your personal and business credit.

I hope this is a big misunderstanding and would like to help by addressing any questions or concerns you might have while at the same time I would like to get your outstanding payments paid and terminate your lease.

I look forward to your call or email.

Dir. of Marketing

Partners Capital Group

Review: The company I work for ([redacted] purchased equipment with a loan issued by Partners Capital Group back on August 26, 2014. We sent our payment in September and October, and the withdrew money from our checking account for the payment. There was confusion as we purchase a machine, didn't like it, returned it and then purchased another machine. But we have called multiple people many different times and left messages, because even if you dial their main number you can't speak to a person. We've tried sending emails, with no response.On the few occasions someone did answer, when we asked for a supervisor we were told one was not available or that the person we were looking for was the supervisor. This company solicited us, the saleman was a gem, so sorry we went with them now though. We've also asked for a breakdown of the loan for our accountant with no response.Desired Settlement: Refund of the money owed, breakdown of loan for our accountant, and a contact person that will call us back when we have a question.

Business

Response:

We funded a lease for this company last year. I am not aware of any call or email from this customer regarding any issue. The sales rep, [redacted], has not worked for our company in over six months so I can only assume they might have emailed or left a message for someone who is no longer employed by Partners Capital.

I personally just sent the following email to [redacted] and would love to answer any questions or help her in any way possible. Not sure what her complaint is other than failure to return a call. Hopefully she will call or email.

(Email sent to [redacted])

We just received notice through the Revdex.com that you have questions about your lease.

Please give me a call or reply to this email with any question you might have. I would love to help you out.

Dir. of Marketing

Partners Capital Group

Business

Response:

We funded a lease for this company last year. I am not aware of any call or email from this customer regarding any issue. The sales rep, [redacted], has not worked for our company in over six months so I can only assume they might have emailed or left a message for someone who is no longer employed by Partners Capital.

I personally just sent the following email to [redacted] and would love to answer any questions or help her in any way possible. Not sure what her complaint is other than failure to return a call. Hopefully she will call or email.

(Email sent to [redacted])

We just received notice through the Revdex.com that you have questions about your lease.

Please give me a call or reply to this email with any question you might have. I would love to help you out.

Dir. of Marketing

Partners Capital Group

Consumer

Response:

No they have not clear this complaint up to date.

Business

Response:

We have called and emailed the customer multiple times and have provided them with everything they requested. Our position remains the same, the customer has been contacted and provide with everything they requested.

Review: Partners Capital billed for insurance coverage on equipment that was leased through them. Proof of insurance was provided showing coverage was in force for the period they are billing for. They refuse to remove the charge claiming the certificate of insurance was not received in time. I called the insurance provider and the insurance endorsement can be cancelled flat and probably has been but Partners Capital refuses to stop demanding payment for the insurance. I've contacted [redacted] of their firm and she refuses to correct the issue. We have paid the charge to avoid her reporting the personal guarantors to the credit bureau for the sum of $182.19. All reputable leasing companies credit back any insurance charge once proof of insurance has been received. In this case they refuse.Desired Settlement: Refund the $182.19

Business

Response:

Customer signed our agreement which clearly states “Proof of insurance must be provided to us at lease exception…….If you fail to timely provide such proof….we will obtain an insurance policy…you agree to reimburse us the premium”. (See attached) We offer this service to be easier to fund leases and loans and at the same time we are able to save our customers money on their insurance policy. Customer did not provide us with proof of insurance so we obtained a policy and billed the customer as the agreement states. August 4, 2015 customer provided us with proof of insurance. (See attached) August 4, 2015 we removed the insurance from the customer’s bill. (See attached) We did exactly as the customer instructed and the day we received proof of insurance we removed it. Exactly as the agreement states.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Partners Capital can cancel the insurance flat (no premium is due) according to the carrier that provided the insurance. Insurance was in force for the period of time that Partners Capital is billing for.

Business

Response:

Insurance policy was cancelled on the day the customer requested. Billing was also stopped on that day. No insurance premium is due. Thank you

[redacted] and [redacted] at Partners Capital have funded over ten leases for my business over the last few years. Great guys, great company. I will only use Partners to finance equipment

Review: I used this company to finance my purchase of equipment for my office. They Ok'ed my financing and asked me to send them over $2600, which was my 1st month payment and I did, and they cashed the check., on the day I went to purchase the equipment they said that the underwriting lowered the amount they would pay and I can not purchase the items anymore and cut the financing to a 1/3 of the original amount that I was approved for "FOR NO LEGITIMATE REASON" except that the original finance amount that they approved me for ,was NOW above their normal lending practice norm.So I asked them no problem and to please refund my amount that I paid. it has been over 3 months and they have used every reason in the world such as the check is in the mail, we send it to the wrong address and we can not issue another check till that check comes back(if it ever comes back), to we got the check back today and we are resending it to you again TODAY, to not answering my phone calls, to the manager saying they never got my request and I am sorry for what happened, to your check will go out with all other check at the end of the month, since we write checks out only once a month, you guess it...... its a scam ....WHAT EVER YOU DO STAY AWAY FROM THEM, I am seeking attorney advise today to sue them , if you want headache and grief call them,otherwise consumers be aware! I am afraid they are trying to milk money from innocent people till they escape to bahama's or out of the country.Desired Settlement: to get people familiar with their practice and make them aware, and hopefully one day get my money back.

Business

Response:

[redacted] applied for financing, was approved, signed our non-cancelable loan documents and then cancelled. We issued a refund last month. Attached is a copy of the check that was sent overnight (another cost we incurred) to [redacted]. He said he never got the check and this is why he filed the complaint. The check was received and cashed by his office last month.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. they never send me the check and it was never cashed by me or my office . its a scam. they will not have a proof from their bank that it was cashed by me either. they lower my loan finance agreement from $100,000 to $33,000 on the closing day. I have the agent that was dealing with them in buying the equipment as my witness where we had to seek financing from another company in order to go ahead with the purchase as well as the escrow company (that was closing my deal in equipment purchase and the dental practice purchase as one deal) that can be of yet another witness against partners capital twisting the truth to cover their true intention and their misrepresentation. the phone numbers and the names are available upon your request. sincerely, Dr.[redacted]

Regards,

Business

Response:

100% of this complaint false. We canceled his "non-cancelable" agreement after we did all the underwriting and documentation. We gave him a full refund (see attached) Here is the email we sent this customer.

Dr [redacted],

You have made false statement and accusations about Partners Capital in a public forum.

There have been several law suits where the person doing such an act has lost and has had to pay legal fees, fines and punitive damages. Based on your claims and outright lies, we are getting very close to pursuing legal actions against you personally and your business.

You applied for financing and were approved. You told us you were getting 100k in equipment so after we did all the underwriting at our cost, we approved you for a loan. We then prepared the documents at additional costs and sent them to you. We then paid for you to overnight them back to our office.

We then started funding your loan only to find out you were not getting 100k in equipment like you stated and that in fact you were only getting around 30k in equipment. We then offered to finance the 30k which we then got approved. More costs and time on our part.

After signing our non-cancelable agreement, you demanded that we cancel the transaction which we did.

We then sent you a full refund even though our contract states “If this transaction does not fund for any reason, the deposit is deemed earned to compensate us for our costs”.

You received the refund check and deposited it. (Attached is a copy of the check, your signature on the back and proof you deposited it)

I am going to copy the Revdex.com on this email and demand that you contact them immediately to recant your false complaint against our company.

Review: We entered into an Equipment Finance Agreement with Partners Capital Group on August 8, 2013. The agreement is for 24 payments in the amount of $983.47 each for a total amount of $23,603.28 (principal+interest). From the onset of the agreement we were billed an additional $23.36 for insurance on the equipment which we did not agree upon but paid rather than dispute. Our facility carries property insurance on all our assets. Partners Capital Group forwarded 1/2 of the total loan amount to the vendor, Avantik Biogroup, when the contract was signed and sent the remaining 1/2 of the contracted amount to the vendor once we received the equipment (in November). At the time the 1st 50% advance was made there was no mention of an additional payment or interest incurred for the 3 months between that time and the time we received the equipment. After paying the 24 payments, we were informed that we owed an additional 3 payments because the contract was signed on Aug. 8, but the terms of the agreement didn't begin until we received the equipment in November 2013. Our former Clinic Manager must have known something was wrong because she called the rep at Partners Capital Group, [redacted]. He sent her an email stating, "this email is to clarify what we discussed. Your term is 24 months, you provided 1 payment up front (applies towards your loan) you've made 2 payments already so you have 21 payments remaining." This email is dated October 22, 2013. We have tried to discuss the matter with the Billing Manager. He said it wasn't his fault we didn't understand what we signed. They attempted to withdraw the money from our bank account. They did not have our permission to do so. They have threatened to ruin our credit.Desired Settlement: We would like Partners Capital Group to accept the contract as finalized. We do not want them to file an unfavorable report with any credit bureaus. If they have done so to recall them.

Business

Response:

1) Customer requested that we prefund their vendor 50% which we did. The term does not start until the equipment is delivered and the vendor paid in full. (See attached #1)

2) Per the agreement the customer must provide insurance which they did not. If they don't provide insurance we have the right to insure and bill which is what we did (See attached #2)

3)Copy of the insurance that was placed on the equipment (See #3)

4) In April 2014 the customer provide insurance and at that time we stopped insuring the equipment and issued a refund of $263.92 (See #4)

We are billing payments as the original agreement states. We have not modified or changed any agreement.

Review: Requested for recession and cancellation of agreement. Partner’s Capital lack of due diligence, misinformation, and negligence has still left agreement incomplete.

1. Why did it take so long to request “specific verbiage” quotes/invoices from vendors? This request should have been made as early as September 30, 2015.

2. Partner’s Capital made reference on several occasions that the payments were going to vendors beginning September 30, 2015. Partner’s Capital payment made its way to Canada in 3-4 days via mail, but that is no “win”. Without considering the error Partner’s Capital made in the delivery method used, they have issued an improper type of funds to [redacted]. This is now causing further delay in the shipment of the product from [redacted].

3. Partner’s Capital lack of due diligence, misinformation, and negligence has still left this agreement incomplete. As of October 15, 2015 [redacted]’s order still has yet to be received. While [redacted] has had our item in stock and has been ready to ship for sometime, they cannot do so until the funds have cleared their bank. This issue could have been avoided, if they had issued cashiers check, money order or wire transfer as outlined in the Quote/Invoice from [redacted]. The claim of not being able to wire or ACH to Canada is just another preposterous excuse.

4. Prorated interest is incorrect for the dates of 10/7-31/2015. Items haven’t been received due to errors made by Partner’s Capital. Interest can’t be charged on funds that Partner’s Capital didn’t issue or let alone receive. Rent can’t be reasonably expected when items have been delayed due to errors made by Partner’s Capital. Finally, Partners Capital did not make it known that there would be a prorated fee nor did they state the amount of the prorated fee.

5. Our “security deposit” check of $1389.34 was issued on 9/21/2015. Using the logic of Partner’s Capital Group, we are now due interest from our security deposit being held from 09/21-10/08/2015 and not being applied to any completed or finalized agreement made with [redacted] Fun.

6. We have lost time and significant income due to the continuous errors that have been made by Partner’s Capital. If they were unable to perform in a knowledgeable and timely fashion we would have sought funding elsewhere. We had specific deadlines that were discussed with [redacted] on several occasions.

7. “Prefunding Fee” is a fee that was not disclosed and is thereby unauthorized.

8. No payment schedule has been provided.

9. Partner’s Capital was misleading and wasn’t forthcoming with regards to early payoff. While there may be no penalty for paying the principal off early, Partners is still expecting interest for the 36-month. Partner’s Capital neglected to disclose payoff terms and conditions and/or provide adequate informative information on payoff terms and conditions.

10. Written request to rescind agreement was made and has not been acknowledged. There are several instances that are applicable to California Civil Code –Section 1688-1693:: Chapter 2-Recission.

11. We also have reason to believe that Partners Capital has provided misleading and/or false information to the lender. The lender stated, that they were “reimbursing” Partners Capital for the funds paid to vendors. How could they be reimbursed when funds weren’t paid out? Secondly, their timeline on rent is incorrect. This is just speculation and is only based on their actions and responses.Desired Settlement: We are willing to issue payment for the cost of the item that was received from Ninja Jump on October 14, 2015, less the $1389.34 amount of our initial deposit that was issued. Payment will be issued once the following has been provided:

1. Agreement has been made null and void.

2. [redacted] Fun and its guarantors are released from any obligation from Partner’s Capital and/or any funding sources associated with agreement.

3. UCC filings have been released.

We would additionally pay the $175 origination fee, and the $199 documentation fee. On October 16, 2015, [redacted] has been provided with an alternate form of payment so that items can be ship immediately and any further loss of revenue and time can be avoided.

Business

Response:

We will allow this customer to cancel our non-cancelable agreement even after it funded, provided they reimburse us for the payments we made to their vendors.

Here are the notes and how many steps, changes and accommodations we made for this customer.

Email to customer: I have never heard of a check taking 15 days to clear. Was this something that was discussed with a bank?

The corrected final invoice that we received from [redacted] was not received until 10/2. If you remember, they had changed the invoice amount from the original amount of $6,920.00 (which is what we went off of to quote you and create your documents) When we requested an updated invoice from the vendor [redacted] the invoice that we received was in the amount of $6,970.00 (they had increased the shipping costs) at this point, I had already had the checks cut, but was unable to release them because the amounts did not match. Which is when we requested an additional invoice with the correct amount from [redacted].

This situation was brought to your attention because you had mentioned that you would just pay the difference with a credit card, which unfortunately, would not solve the problem because it would have just caused other issues in us needing proof from you and the vendor that the difference was paid. Since this would have caused delays, we decided that we would just get a revised invoice from the vendor with the original amount that we had on the original invoice. We received the corrected invoice from which you forwarded to us on 10/6 @ 2:52pm our time. (From my understanding you DID pay the additional $50 with your credit card but the vendor was able to just revise the invoice and send us one without mention of that charge (which you and I also talked about on 10/7 @ 2:19pm where I told you not to mention that payment to anyone because that would cause additional heart ache for all parties involved)

On 10/7 @ 8:25am you and I shared an email where you asked for an update, I had mentioned to you that the file was sent to our audit department on 10/6, but it was past their deadline and I should hear something from them today (today being 10/7) Funding audit was completed on 10/7 @ 2:37pm – this is past our mail pick up deadline. So the checks were both sent out on 10/8 (which both copies of the checks and the tracking information for the Canadian vendor were sent to the vendors

Both checks were sent with tracking information and both were sent USPS 2-day shipping.

Ninja Jump received the check on Saturday 10/10, as they released and shipped your equipment on Monday

The only vendor that had not received their check was [redacted] – which when we learned this (on Friday 10/9) [redacted] and I asked for ACH instructions from [redacted].

So if we canceled the check and issued an order for the ACH the vendor would not get the funds till 10/15. When we learned this information [redacted] and I checked the tracking information for the check to [redacted], the package had made its way through customs, and was on its way for delivery to the vendor, who received the check yesterday 10/14. Which is 6 total days we sent the check, including the weekend (Saturday and Sunday) and also the Holiday on Monday 10/12. Which means that the check was received by [redacted] on the 14th which was the third business day from when the check was delivered.

We did not sit on these checks, or hold these checks for any reason other than needing to get corrected invoices from the vendor which had changed in the middle of funding this deal. Keep in mind the check had to be sent internationally which has to clear customs, and even still the check was delivered on the 3rd business day.

Both vendors have received their checks from us, but I don’t believe that it will take 15 days to clear the account.

You mentioned that the equipment was ordered “a month in advance.” We have an application that was dated on 9/14. We had a payment approval and an agreed upon payment amount and docs sent to you by 9/16 by 7:47am. On 9/18 we sent you revised documents because you had changed the equipment that you wanted to get. A new set of documents was sent to you on 9/18 @ 2:23pm. We received your original documents for a non-cancelable agreement on 9/22 (which were dated on 9/21) then again, the equipment changed and on 9/29 @10:21am another set of documents were set to you after you changed the equipment again.

We received the correct original documents (dated 9/29) on 9/30. The documents were processed and we sent invoice instructions to both vendors on 9/30 @ 3:46pm. On 10/2 @ 2:23pm I sent you an email and informed you that I was still waiting on a revised invoice from [redacted]. On 10/5 is when we received an updated invoice from [redacted] which is the one that was not correct and added the additional $50 which brings us to the timeline of the beginning of this email.

Hopefully you can see how we did everything in our power to please you and both vendors, and I truly feel and am confident in saying that this is a quick turnaround considering all of the changes, issues with invoices, having an international vendor and also throwing in a holiday.

I am sorry that you are not satisfied with all of the effort that was put forward by all parties involved to see this transaction to its end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. [redacted] is returning the check that was issued by Partners Capital Group. [redacted] will issue a payment of $2,105.66 to Partner's Capital for the Ninja Jump item and is calculated as follows: $3,495.00 Ninja Jump - [redacted]s item(1,389.34) [redacted]'s Security Deposit check no. [redacted], issued on September 21, 2015$2,105.66 Balance owing for Ninja Jump item We are requesting the following items: Proof that Partners Capital Group and [redacted] Leasing are releasing [redacted] LLC, [redacted], and [redacted] from ANY and ALL financial obligations that have been associated with Agreement #[redacted] and Contract #[redacted]. Release or cancellation of the UCC filings that may or may not have been filled on the [redacted]s and [redacted] House Maze that was associated with Agreement #[redacted] and Contract #[redacted].Once we have received the requested items the full and final payment of $2,105.66 (see attachment) will be issued immediately.

Review: Company lied about the services provided even when questioned why loan I requested was structured as a lease; took several days to respond even after repetitive calling (dispute began in the first week of November regarding the structure of our loan and several subsequent charges to my personal bank account which has continued even to this day, January 28th) along with procrastination in reimbursing false charges and eventually a refund that was for significantly less than the actual amount (and for the wrong charge). Said monthly payment would be $427.15 per month and then added tax making the payment $461.32 instead. Explained that the lease is more beneficial because I would be able to write off the entire amount of the equipment I purchased this year, only to find out through both my CPA and the website that provides information on Leases and Section 179 that I cannot claim anything but payments. The total of the lease adds $9,000 to the price of the equipment I wanted to purchase and when I could have acquired a loan with my bank, I was told I had one and that I would gain business credit using my personal credit to qualify for the loan, which ended up being a lease. There has been no retribution, only another promise to reprimand the sales associate who never explained he was giving me a lease instead of a loan.Desired Settlement: I want my lease terminated with no penalties, or an option to revise the lease into a loan as originally promised.

Business

Response:

Customer funded lease with Partners Capital in October 2013. We offer leases and loan, both have different tax benefits and customers have many different reasons why they chose one over the other. This customer requested a lease so we funded the equipment as a lease. (See attached)

The documents clearly stated a monthly payment of $427.15 (Plus applicable tax). We applied sales tax to the payment as the documents clearly stated.(see attached)

Per the complaint, the customer wants to terminate the lease with no penalties, we can do that. They also want to change the lease into a loan, we can do that as well.

We sent the following email to the customer yesterday

(email)

I was given a copy of a complaint you filed and I wanted to see if I can help.

You mentioned you want to A) Pay off your lease with no penalties. We can do that. B) Revise the lease and make it a loan. We can do that as well.

If you are still interested in doing these things, please give me a call or email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I tried to call [redacted] at Partners regarding the resolution he claims he will offer, and was finally transferred to [redacted] (associate who told me I was getting a loan that turned out to be a lease) voicemail. I didn't expect a call back, because every time I have ever called them after funding was complete, I could not get a call back after leaving voicemails for sometimes days, and then would get transferred to someone who they claim I was never supposed to be talking to. I would finally get to talk to someone when I called from a private number over and over. So, I tried to email and got a message stating that my response is considered spam, so, I have no other way to contact him regarding his offer to make it better either.

I have emails from [redacted] (sales associate at Partners who was contacting me offering a loan for several months before I looked them up and never saw any bad reviews on the Revdex.com website), [redacted] and [redacted] that all refer to my lease as a "Loan" and [redacted] is with the Documentation and Funding department. [redacted] (the company that provided the wood chipper) representatives had never used their services before or heard of them (that should have been my red flag) and will no longer work with this company for future buyers because of how Partners Capital conducted business with us. OF COURSE the contract states what they wanted and not what we wanted; what kind of contract says both Loan and Lease at the top? The [redacted] Rep that was there during signing suggested [redacted] call and ask why the contract said "lease".

Everyone in the room heard him on speaker phone say "Don't worry about it, it's the same paperwork, it just the heading say lease/loan, just sign it and send it back..." we were in a hurry since he hadn't returned my call all day when the [redacted] Rep had been since the morning. After contacting them several times regarding strange charges to our account occurring after the down payment and asking why I've never gone through this with a loan, (with different reps saying, "every loan is like this"), I get a bill for property tax. They all kept avoiding it, until finally [redacted] or [redacted] says, "Yeah, it's a lease, he never explained how the lease works?" I don't remember, I talked to so many people, but I'm pretty sure it was [redacted] he talks to [redacted] and claims he told us he could not qualify us for a loan quick enough, then he just changed it to a lease without ever mentioning it, or explaining it, and even lies about it. Everyone was dodging it. Then, [redacted] tried to make it better by offering us a $500 off of our next lease certificate to which I said we will never refer them or buy anything from them again, and why would they think I wanted another lease. I have never leased anything because it is a waste of money. So finally, in January (the loan took place October 22, 2013) [redacted] comes out with the truth that it's a lease, and tried to smooth it over by saying we would benefit from a lease because by using section 179, we could write off the entire cost of the lease, but since they worded the contract wrong with regards to end of the lease options, we could not. I can have both the sales rep that thought we were getting a loan and the documentation and funding rep from [redacted] who thought we were getting a loan confirm their witness accounts. They claimed [redacted] demanded a $100 prefunding fee, which they demanded we pay along with several other charges we never expected and are still paying. We have exceptional credit too, which is why we should have went through a bank, but we were in a hurry. Shame on us for not reading the entire contract, but this business is shady and I have spread the word to several potential buyers as I work with many local businesses, and I know at least [redacted] with be dissuading any buyers from using Partners Capital to fund their equipment purchases.]

Regards,

Review: I contacted Partners Capital in August to help with financing for an ultrasound machine. First issue I have is we were quoted an interest rate that was not what they ended up giving us. I trusted the sales guy based on his relationship with our Vendor whom I trusted. He gave me an interest rate quote and payment amount, only the payment amount was stated on our loan docs. I went back to verify later and realized the interest rate being charged based on the amount we borrowed was 6% higher than quoted. As we had talked on a recorded line I reviewed our conversation to verify. Second issue, we signed an Agreement that outlines that the first of my 60 payments is to start the first of the month after the loan was fully funded. The vendor was paid 100% on August 20th which would mean my first loan payment would begin September 1, 2015. The first payment was paid upfront at loan signing. I received and paid an invoice for prefunding and origination fees for August. They then sent an additional bill for September "usage" which does not follow the terms of our Agreement. They are trying to collect a month of interest they are not entitled to based on the documents. They funded the loan August 20th and are refusing to follow the terms of the loan as agreed to in the documents. All attempts to remedy the situation result in threats to take back the machine and damage my personal credit. They are not following the terms of the Agreement we signed and are trying to bill an extra month of "usage" which is equal to my monthly payment. I specifically requested that this amount be credited towards my monthly payments as stated in the Agreement. After many vague responses they finally said no, I then told them it was not right based on Agreement and not to deduct it from my bank account. They ignored my request and did an ACH from my account. I had to close my account and have the charge reversed. Then I get threatening calls saying I am not in compliance.Desired Settlement: I want them to follow the terms we agreed to and not charge a "usage fee" they are not entitled to due to nothing other than their delay in processing this loan. They paid my vendor 100% on August 20th. There is no reason they should not have processed this loan in 11 days and forwarded the first payment to my loan company by September 1st as stipulated in our Agreement. I am willing to pay the money they are requesting, I just want it credited towards my loan as one of the 60 payments, not an extra interest charge that they are adding on because they have gotten away with dishonest practices in the past and are trying to harass and threaten people into paying.

Business

Response:

I attempted to break down KRM's Issues

1) Interest Rate. Yes we quote payments prior to running credit. Once we obtain and approval the payments can very, higher or even lower than what we originally quoted. Once the customer was approved we sent funding documents which listed the actual payment. the customer agreed to the payments and signed the agreement. We have not made any changed to the agreed upon payment.

2) Customer thinks the agreement started on 8/20. The customer authorized us to pay the vendor 100% prior to shipping (See A attached) This agreement clearly states we are paying the vendor "prior to delivery" AND the agreement will commence once the equipment is delivered to the customers satisfaction. On 9/3/15 we placed a phone call to the customer where we were told the equipment is delivered and they are satisfied. Therefore the agreement commenced on 9/3/15.

3) We are making threats to take back the machine and damage her credit. (attached 1, 2 and 3) The customer has been sent a nice reminder letter, a second delinquent letter and not a 10 day demand letter for defaulting on the agreement.

In summary, we offered to finance the machine for $1,188.66 per month. The customer agreed to this, signed the agreement and this is what we have been billing. Customer requested us to give their vendor a 100% deposit in order to ship the equipment which we did. As the agreement states, the payments start when the vendor is given this deposit, and this is what happened. We have done everything the agreement allows us to do and have not modified or changed anything.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Interest Rate: I was given the payment amount AFTER my credit had been run and I was told by [redacted], on a recorded phone call, that my credit was great and came back in the high 700's. He gave me three loan rates and the payment amounts that corresponded to each. I chose the longer term, 60 monthly payments at 5.5% with a payment of $1,188.66 as I was assured by [redacted] that there were no pre-payment penalties. I specifically asked him if that meant I could pay off the balance of the loan due earlier and avoid paying the total interest that was on the loan or if that just meant I could make all the payments early and end the loan. He stated that I would not pay any the total interest due on the loan if I paid it off early. After talking to the company they sold the loan to this is also a LIE. I am responsible for 60 monthly payments of the loan amount regardless of if I pay it off tomorrow. This payment amount did not seem unreasonable as I was originally financing almost $10,000 more on the loan. I had forgotten that they were going to be financing $10,000 less as we were trading in our old machine. As their Agreement lists no interest rate or even the amount you "borrowed", characteristic of most predatory lenders, once I realized that the interest rate on the amount we borrowed did not match what was quoted I asked [redacted] for an amortization schedule to verify. They have never been sent, nor did I receive any return phone calls once I questioned his calculations. As I agreed to that payment, although it was based on misrepresentation, I have every intention making the 60 monthly payments I agreed to. In fact, I have already made two of them to the new owner of the loan, [redacted] Funding.I did agree to pay the vendor before I received the equipment, payment was made to them on August 20th. I was set to receive the machine on August 25. I paid the "pre-funding", origination and loan fees for August via ACH in the amount of $700 plus dollars. Per the Agreement, it does allow them to collect an amount equal to 1/30th of the payment until the end of the month when the loan is fully funded. Then per the language of the Agreement, my 60 monthly payments were to start the first of the month after the vendor is paid in full. This would mean that the payment I sent in with the loan should have been sent to the vendor and the loan commencement date should have been September 1st. What they did was purposely leave the commencement date off of the Agreement so they can try to alter it to their advantage. The vendor was paid in full August 20th ( I asked and was sent proof from the vendor that this was the case), the equipment was received in August, they delayed contacting me until September 1st. On that day I received an email from [redacted] where she states she emailed to "verify" that the equipment was received so she can pay the vendor. It seemed odd to me that she said this as I had talked to my Vendor and they had received payment in full before we even received the machine. Then I receive an invoice for "usage" for September. I talked to [redacted]. their finance guy and told him that I have no problem making the payment, I just wanted verification that this was going to count as one of the 60 monthly payments I agreed to. After much run around I finally received an honest answer that it was not, they are just charging me $1,188.66 because they purposely delayed "commencing" the loan until October so they can try and collect extra interest that based on the terms of the Agreement they are not entitled to. They deliberately waited until the first of the next month and then lied and said my vendor had not been paid in an attempt to charge a whole month of "usage" which is equal to a monthly payment. In the Agreement it does allow them to do this for the whole month before the vendor is paid in full, it does not allow them to do so for an additional month. They are threatening to take back the machine and destroy my credit not because I am not making or am not willing to make the monthly payment I agreed to, in fact I have already made two payments to the new owner of the loan. They are simply doing this because I do not want to pay their fraudulent "usage" fees that they are billing me. Based on their misinterpretation of the Agreement, and their delay of over a week to send an email to "verify" I had my equipment they want me to pay them $1,188.66 that is not one of my 60 monthly payments and not a valid charge if they are following the terms as outlined in their own Agreement. I want them to honor the terms of the Agreement and start the monthly payments when they should have been started, not a month later so they can try and charge $1,188.66 more when I am already being charged 6% more interest on the loan then I was quoted.

Regards,

Business

Response:

Customers Complaint and our answers in Black:I contacted Partners Capital in August to help with financing for an ultrasound machine. First issue I have is we were quoted an interest rate that was not what they ended up giving us. I trusted the sales guy based on his relationship with our Vendor whom I trusted. He gave me an interest rate quote and payment amount, only the payment amount was stated on our loan docs. We agree. Often times we quote rates and payments prior to securing an approval and sending documents. As the customer states, this was only a “quote”. The customer agreed to a monthly payment and signed an agreement that clearly listed the monthly payment. We funded the loan and have been billing monthly payments exactly as the agreement states. I went back to verify later and realized the interest rate being charged based on the amount we borrowed was 6% higher than quoted. As we had talked on a recorded line I reviewed our conversation to verify. Second issue, we signed an Agreement that outlines that the first of my 60 payments is to start the first of the month after the loan was fully funded. The vendor was paid 100% on August 20th which would mean my first loan payment would begin September 1, 2015. The first payment was paid upfront at loan signing. I received and paid an invoice for prefunding and origination fees for August. They then sent an additional bill for September "usage" which does not follow the terms of our Agreement. Not correct. We prefunded the vendor on 8/20/15. The customers advance payment was applied to the 9/1/15 due date and we didn’t bill for the second payment until 10/1/15, 30 days later as the agreement states. They are trying to collect a month of interest they are not entitled to based on the documents. They funded the loan August 20th and are refusing to follow the terms of the loan as agreed to in the documents. Not true, we are only following the terms of the agreement. The customer paid one payment in advance with 59 more payments due. The bill that was sent for the second payment with a due date of 10/1/15. This is payment #2 as the agreement states. All attempts to remedy the situation result in threats to take back the machine and damage my personal credit. Customer has made no attempts to remedy other that refusing to pay and therefore being in default of the agreement.They are not following the terms of the Agreement we signed and are trying to bill an extra month of "usage" which is equal to my monthly payment. Not true, we are not billing for any extra payments. I specifically requested that this amount be credited towards my monthly payments as stated in the Agreement. After many vague responses they finally said no, I then told them it was not right based on Agreement and not to deduct it from my bank account. They ignored my request and did an ACH from my account. I had to close my account and have the charge reversed. Then I get threatening calls saying I am not in compliance. The customer signed a non-cancelable non irrevocable ACH agreement and is now in default of the agreement by closing the account.Facts:We financed a GE Ultrasound for this customer back in March 2015. Customer agreed to a 60 month term and payments of $1,323.28. We have been billing the customer $1,323.28 per month. To my understanding the customer has no issue with this loan.On August 20, 2015 we financed another GE Ultrasound for this customer. The customer agreed to a 60 month term and payments of $1,188.66 ($204.24 a month lower than the previous loan). The customer was sent an invoice #[redacted] that was not paid. Bill was for $1,188.66 the exact amount of the payment on the agreement. Customer was then sent a nice collection letter and the bill was not paid. Customer was then sent a second collection letter and the bill was not paid. The customer was then send a 10 day demand letter with a due date of October 30th and the bill was not paid. The account is currently with our attorney to proceed with legal actions to get this account paid.Attached documents:1) Copy of agreement2) Delivery guarantee form. Customer instructed us to prefund their vendor and agreed to start making payments3) Copy of check paid to vendor dated and sent on 8/20/153.5) Copy of bill for $1,188.664) Copy of first collection letter5) Copy of second collection letter6) Copy of 10 day demand letterPlease let me know if you need any additional information.[redacted]Dir. of [redacted]etingOffice: 949.[redacted] Fax: 949.[redacted]@partners-capital.com

Review: The company has consistently ignored my requests for a statement of account and a change in the billing for a lease I have with them. In the first few months they charged me for taxes which had already been paid in full directly to [redacted] State. They also charged me for insurance when I had already told them that the equipment was covered and they were loss payees. These charges stopped after many weeks of phone calls and unanswered messages. They still have not refunded these inappropriate charges and I still have no statement of account. I also asked them to stop ACH withdrawals from my checking account and allow us to pay the invoices which they are sending monthly. This has also fallen on deaf ears or has been ignored. Now my business is changing hands in the next month and I would like to transfer the lease to the new owner or pay it off. This inaction on their part could hold up the sale and damage my reputation.Desired Settlement: What I would like is to have someone contact me from the company and: 1) give me a comprehensive statement of my account from the first payment on.2) refund all the tax and insurance charges. 3) help me transfer the lease to the new owner of the business. Thanks for you help.

Business

Response:

Customer complaint: 1) Ignored my request for a statement of accounting. Answer: An accounting statement was provided showing all the payments made. 2) Charged for Insurance. Answer: Customer signed the attached agreement. Paragraph #8 states if the customer does not provide insurance, we will obtain a policy and we will bill them monthly. Attached is a copy of the insurance certificate obtain and paid for along with the agreement showing paragraph #8 regarding the insurance. 3) Stop all ACH withdraws and allow to pay with check. Answer: Customer agreed to monthly ACH withdraws and signed a mandatory “Authorization Agreement”. See attached Desired Settlement1) Comprehensive statement of account Already provided2) Refund all the tax and insurance. We did. Attached is a copy of a refund check sent in November for $20.501) Help me transfer the lease. Customer sold the business and paid off the lease. [redacted]Dir. of MarketingPartners Capital GroupOffice: [redacted] Fax: [redacted]

Review: A prepayment check on an Equipment finance agreement was paid. The agreement was never entered into since I decided not to sign the agreement after learning the terms of early payoff and interest rate adjustments that was not included in the finance agreement. On December 31, 2014, I had requested information regarding early payoff penalties and interest rate adjustment for early payoff that was not included in the Equipment Finance Agreement. I finally received a phone call today from [redacted] stating that there are no penalties for early payoff but that all interest due on the entire life of the agreement would have to be paid. I do not agree with that and since that was not included in the Equipment Finance Agreement, I decided not to go forward with the equipment loan. I advised [redacted] of this during our phone conversation and asked that the prepayment check that was issued to you in the amount of $484.60, be returned to me. He stated that he would issue a request today to have that check returned. After checking my bank account today, I found that the check had already been cashed and drawn from my account. [redacted] had spoken with [redacted] on December 30, 2014 and [redacted] assured her at the time that the check would not be cashed until the paperwork had been resigned due to my writing on them and then returned to Partners Capital for finalization of the finance agreement. I am requesting that my payment of $484.60 be returned to me immediately. If you have any questions do not hesitate to contact me.Desired Settlement: Amount of prepayment check that was issued in the amount of $484.60.

Business

Response:

Customer signed and executed a non-cancelable agreement. After we did all the credit checks, sent the funding documents out, paid for them to be returned via overnight, filed a UCC lien on the equipment and released the UCC lien on the equipment, we will allow the customer to cancel the non-cancelable agreement and we will refund their initial deposit of $484 in full.

Consumer

Response:

Since they are going to refund our office this is acceptable to me. If we do not receive reimbursement within 7 days we will contact you again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My complaint is regarding the unauthorized ACH debits from my business checking account totaling $525.24 orchestrated by MD Capital Partners, Inc. dba: Partners Capital Group. These transactions happened on 12/10/13, 1/2/14, and 2/3/14 in the amount of $175.08. In July 2013, [redacted] LLC., accepted a loan proposal from Partners Capital Group to purchase a skip loader tractor from Hertz Equipment Rental Corp.Partners Capital was the broker who handled the financing for the purchase/lease of the skip loader. On 7/31/13 we finalized the paper work and skip loader was ours. 20 days later, [redacted] received a letter dated 8/20/13 from FirstLease, Inc. The letter stated that FirstLease purchased all servicing rights of our lease from Partners Capital. All payments and future questions regarding insurance were to be addressed to FirstLease, Inc. 10 days later, [redacted] received another letter from FirstLease dated 8/30/2013 requesting proof of insurance for the skip loader. On 9/5/2013 (5 days later) we provided a copy of proof of insurance to FirstLease. On 1/25/13 I noticed an ACH charge of $175.08 from [redacted] checking account dated 12/10/13. Partners could not answer why they had debited our account. They continued to put through debits on 1/2/14 and 2/3/14. We believe Partners Capital Group acted fraudulently and took funds from our bank account without proper authorization. After 3 weeks, Partners said we didn't provide proof of insurance for the tractor.First, they sold the loan to FirstLease 20 days after the loan closed. We provided Firstlease proof of insurance within 5 days of their request.Secondly, why didn't they call us or send us a request for proof of insurance by mail or email? Third,why didn't they just send us an invoice for the related charges if they were legitimate?Lastly, why did Partners initiate 3 unauthorized debits 4 months after they had sold the servicing rights to FirstLease? After 19 yrs in business,Partners has been our worst experience.Desired Settlement: Reimburse [redacted] in the amount of $525.24.

Business

Response:

Partners Capital funded a loan with [redacted] in July 2013.

The customer agreed to and signed the Addendum to Finance Agreement (see attached)

The customer requested that Partners Capital provide insurance on the equipment it financed and requested that Partners Capital ACH the monthly insurance payments each month which we did.

In August 2013 we assigned the billing of the lease payments to First Lease as we are allowed to assign this lease (see paragraph 10 attached)

In February 2014 the customer notified us about their insurance coverage and at that time, we canceled our insurance policy and stopped billing them.

It is our understanding that we have no pending issues.

Please let me know if this is the case.

Dir. of Marketing

Partners Capital Group

Office: 949.916.3900 Fax: 949.916.3901

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] insured the new equipment promptly and did not request separate insurance from Partners (see documents provided with original complaint). Nor, did we ask them to debit our business checking account for an insurance payments. Please ask them to provide proof that we ask them to debit our checking account through ACH (automatic clearing house). Also, ask them for proof that we asked them to insure our new piece of equipment. In 19 years of business, we have always provided our own insurance for our heavy equipment. We never allow companies to ACH debit from our business account. That is why we have a strong case against this company. There is no written authorization from [redacted] giving Partners the right to debit our checking account for any payments including the loan payments. They are crooks and consumers need to be aware of their shady tactics.

Regards,

Quick and easy. I was referred to Partners from the equipment dealer. After submitting my application I was presented with a quote and options on repayment. I wanted a 36 month $1.00 buyout program which they provided. Documentation was quick and painless. I am a stickler for fine print and in reading through found nothing but the normal jargon how they would come after me if I failed to pay.....understandable. There was a small hiccup at funding, I guess they had our corporate name wrong after verifying with the State. The gal in funding sent me an addendum which I signed. Quick and easy. Definitely would use them again.