QuantM Technologies Inc.

Dear Ms [redacted],I was nominated internally to investigate and respond with complete facts and details.Please note we are committed to highest level of customer satisfaction, however we would at times it becomes difficult to achieve the customer satisfaction in cases where customers them selves are not clear what they want and breach the trust by going back on their words or taking advantage of the situation.Please note we had agreed to refund 49 dollars as per our refund policy and to which you has fully accepted on March 7th, however we consider it as misrepresentation of facts since while agreeing for the 49 dollars you filled for a charge back with your card company which was totally contradictory to what you had agreed with us.You had again contacted us on May 11th and this time we asked you to give us in writing since last time you had gone back on your words. Your email confirmation is enclosed for your reference. We had internally processed your refund which takes 5 to 7 days, however again you misrepresented the facts and filled for a Revdex.com complaint asking for full refund on 15th which is highly unacceptable and unethical transaction practice.Hence we have paused the refund of 49 dollars and passed on the details to our legal department for proper documentation with you before we release the money. Please note we would be free to file for any administrative cost along with defamation charges since you have repeatedly given false information to various outside agencies such as your bank and Revdex.com which may have caused us cost and loss of reputation. You are free to write to our Legal head [redacted] and or head customer care [redacted]SarahCopy of your email:-------- Forwarded Message --------Subject: Cancel membershipDate: Mon, 11 May 2015 23:03:36 +0000 (UTC)From: [redacted] <[redacted]Reply-To:[redacted] <[redacted]>To: [redacted]>Per our phone conversation I am giving permission for you to cancel my subscription and issue a refund of 49.99 back on to my credit credit.Thank you[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
From: [redacted] [mailto:[redacted]] Sent: Sunday, May 03, 2015 10:41 PMTo: [email protected]: Re complaint [redacted] Hello, I have been in contact with Customer Service Manager, [redacted], at the company.  They are supposed to send me a return label so I can send them the screen back.  Once the screen is returned, they will send me a new one and schedule installation.   Thank you for your help in this matter. Sincerely,[redacted]
Regards,
[redacted]

Excellent services this afternoon. Thank you.

Again, very happy for the help

[redacted] My apologizes in delayed response to your posted complaint on the Revdex.com as I was told by one of my colleague [redacted] that she has discussed the matter with you and you would remove the complaint from Revdex.com.I would like to assure you that we take our customer feedback very seriously...

and I along with my team would make all the efforts required to ensure that each customer feels good about doing business with COTEQ.We have taken a serious note of your feedback and have escalated it to the highest level to ensure that there is complete clarity and  transparency at each level of customer communication.Please feel free to contact me anytime for any further assistance , concern or suggestion.  please feel free to contact me anytime if you have any further concerns or suggestions.

Complaint: [redacted]
I am rejecting this response because:
 The are totally lying I have the contract and my bank statement that shows everything.  I never lied about anything or contradicted myself you guys are just some scammers period because on my contract it says that I can get a refund within 10 days and I have my statement showing I disputing those charges within the 10 days and I only accepted the 49.99 instead of going back and forth and even with that it took the business a month to give it to me which my bank statement can also show that is why I feel like I am owed a refund for all the waiting and unprofessionalism I had endure with this company.  We can handle this in court since you want to call me a liar.  I bet I can prove my case.  Refund me my other 110.00 and just be done with it.
Regards,
[redacted]

COTEQ is committed to customer satisfaction and would always be making its best efforts to ensure that customers have a satisfying experience dealing with our services.Even before customer filed the Revdex.com complaint we tried reaching them. However customer told us that he doesn't need a...

resolution and would speak to his bank for the charge back.Our view is that since customer has already used the option of charge back from bank, there is no resolution that can be provided through this platform.

Complaint: [redacted]
I am rejecting this response because:
239);">I filed a complaint against this same company a few weeks ago under case ID [redacted]. I closed the case after the company agreed to give me a partial payment of $100 out of $329 and fix my computer. I received the $100, but they now say they are not obligated to fix my computer even though that's what was agreed upon.
I would like my computer to be reassembled together correctly and never to deal with COTEQ again. The other alternative is that I get the remaining refund, and never deal with COTEQ again.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I stated the facts in my letter. I did not authorize this company to charge my credit card. I DO NOT have electronic signature capability on my computer. They refused to allow me to read the contract. I refused their service. I...

will be contacting the FTC and the police department regarding this matter, as Quantm has committed a fraud.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I filed a complaint against this same company a few weeks ago under case ID [redacted]. I closed the case after the company agreed to give me a partial payment of $100 out of $329 and fix my computer. I received the $100, but they now...

say they are not obligated to fix my computer even though that's what was agreed upon.I would like my computer to be reassembled together correctly and never to deal with COTEQ again. The other alternative is that I get the remaining refund, and never deal with COTEQ again.
Regards,
[redacted]

Dear Customer,My name is Sanjay and I am head customer care for QuantM Technologies Inc. and am responsible for all customer concerns.We are a 18 million dollar services company, serving mid size businesses and homes users for 20 plus years and currently have more than 350,000 active list of users...

and companies who are using our services. We are very serious about the overall satisfaction of our customers and as a organisation we are committed to make every effort to ensure that our customers receive the same level of service and support that they would expect from an professional company like ours.We have taken a note of your complaint and have had thorough internal investigation about the whole transaction and following is our finding:((Customer called on 11/14/2014 with a printer issue. As per the notes from the Technician (Meenakshi K) printer issue was fixed and the tech team needs to just install AVG and C Cleaner. The Tech Team installed the software and got the SCR.It seems that customer started facing issues with the printer again and had to replace it. He called back for Refund and was offered partial refund by the tech team after deducting the cost for C Cleaner, AVG and for One Time Fix but customer said that I'll call my bank and hung up.Suresh of our customer sat team called back the customer on 11/24/2014 and tried to discuss the issue but customer was adamant and hung up. ))We have also listen to the entire support delivery process call and have the following observations:We always advise, educate and request our customers to study the contract which we sign with every customer about our detailed terms and conditions and also read our payments and refund policy at http://[redacted]/  . We expect our customers to file for refunds as per the policy and if for any reason they want an deviation from the policy and would like a higher refund then it should come as an exception request not as filing for a refund from the credit card company under mentioning that it as "fraud transaction" or using a dispute forum like Revdex.com as a platform for a requesting for refunds.On behalf of the orgnisation I would take strong objection the word "fake signature" as we do not collect any customer feedback on customer sat ourseveles but we use a reputed third part www.[redacted] who use a expreemly sophisticated system to capture and record cusotmer feedback that includes custoemr machne IP and location.Considering the services delivered by us and unsustainable false statement to the credit card company by the customer we have rejected the customer refund request. and we would not be able to process any / part of his refund as a "dispute"However we would never like to see a unhappy customer so we would strongly advice Mr [redacted] to reconsider his request and if he still feels that he would like the billing department to reevalute his request then he should follow the process as mentioned on our http://[redacted]/Assuring you best of our services and cooperation at all timeYours SincerelySanjay BHead Customer Care

Complaint: [redacted]
I am rejecting this response because:
I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company.
 
On Friday, May 15, 2015 10:14 AM, [redacted]> wrote:
 
Hi [redacted] ,As per our discussion we already processed the refund of $49.99 back in your card  . Hence you will receive the money in your same card within 5-7 Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WCustomer CareQUANTM Technologies Inc
Regards,
[redacted]
I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company.
 
On Friday, May 15, 2015 10:14 AM, Care Coteq <[email protected]> wrote:
 
Hi [redacted] ,As per our discussion we already processed the refund of $49.99 back in your card  . Hence you will receive the money in your same card within 5-7 Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies Inc115 Seventh Street, Milford, PA 18337Toll Free: 844.837.4562 | [email protected]  www.consumerteq.com | www.coteq.co ...⇄ /> I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company.
 
On Friday, May 15, 2015 10:14 AM, Care Coteq <[email protected]> wrote:
 
Hi [redacted] ,As per our discussion we already processed the refund of $49.99 back in your card  . Hence you will receive the money in your same card within 5-7 Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies Inc115 Seventh Street, Milford, PA 18337Toll Free: 844.837.4562 | [email protected]  www.consumerteq.com | www.coteq.co ...⇄

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com Correspondent,With regard to a resolution to Complaint #[redacted], the issue with Ms. [redacted] was reconciled on January 7th, 2015, at which time a full refund of $89.99 was credited back to her credit card. Please see the attached screen shot that shows this transaction in QuantM's payment gateway. Given the variability in the amount of time that it takes for a credit be processed (dependent upon the card issuer), Ms. [redacted] should have received the credit to her account within 3-4 business days of its issuance.At this time, it is our hope that Ms. [redacted] confirms with the Revdex.com that she is in fact satisfied with this outcome and that this case could be closed. Please advise as to whether you require anything more from QuantM at this time. Thank you for your time and attention.Regards,[redacted]

I am pleased with the service today.

My experience was very positive. Everyone was very pleasant and helpful.

Hello. This is [redacted] I am emailing this Revdex.com office to let you all know my complaint has been settled with the company and I would like to close my complain

I am writing this review of QuantM Tech Inc. because they are a reputable and outstanding first class company , providing service , value , and peace of mind with integrity. They have expert knowledge in troubleshooting and diagnosis persevering to problem resolution . Furthermore , they are courteous and have an excellent chat box and quick response time by telephone .The company operate to total customer satisfaction. Overall , an exemplary well run company that I will be confident to refer both to individuals and corporations
Lionel A[redacted]

I'm extremely happy with the service provided.

very helpful corrected all issues.