SedonaBeautySecrets.com

We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on August 12, and shipped your package the
same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will berequired to return the included day supply within days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $on August 20, The first time we heard from you regarding the cancelation of your account was on February 21, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a partial refund in lieu of returning the productYou refused all offers and opted to file a frivolous complaint insteadThe following return instructions were sent to you outlining the procedure to receive a full refund.Dear ***,This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments. The RMA number you requested is ***This is valid for one packageUnder the Return Policy, you may only return one package for creditThe package must be received before 2014-10-to qualify for creditIf your return is received opened or damaged there will be a $repackaging fee.Please write the RMA number prominently on the outside of the shipping packageYou will not receive credit if you do not use this RMA number. Our return shipping address is:*** *** ***
*** *** ***
*** *
*** ** ***Once your package is received, a credit will be is***d back to your credit cardPlease note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Sedona Beauty Secrets Customer Service Teamhours a day, days a week ###-###-#### (US Only)Please note the return deadline dateI did extend you beyond the standard day return timeframe to allow you ample time to return your productOnce your product is received back with the RMA number written on it you will receive a refund of $94.31*** ***Sedona Beauty Secrets

Ms***, We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets accountWe take complaints very seriously and we hope this response will provide you with additional information. We received your order on July 14,
and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included day supply within days of the cancelation dateThese terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they idIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on July 25, The first time we heard from you regarding the cancelation of your account was on July 27, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.I apologize, but your account is not eligible for any refund as we were not contacted within the trial period to cancelAdditionally our records show that you filed a dispute with your credit card company in the form of a chargeback on August 12, This prevents us from issuing any refunds as it would result in multiple credits on a single transaction*** ***Sedona Beauty Secrets

Ms*** We recently received your complaint
#from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 28, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on December 16, The first time we heard from you regarding the cancelation of your account was on December 16, when you canceled your account with a representative The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $was issued on December 16, Your account remains canceled and you will not receive any further shipments or charges Sincerely, Sedona Beauty Secrets

M***,
We recently received your complaint from the Revdex.com regarding
your Sedona Beauty Secrets accountWe take complaints very seriously and we
hope this response will provide you with additional information. We received your
order on February 23,
and shipped your package the next day
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges. They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $eight days from the date of your order processing for the
product.” Our purchase terms also
specify that if you cancel your account within the trial period you will be
required to return the included day supply within days of the cancelation
date
These terms were presented to you in multiple places on our
website when you ordered our productAdditionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to
When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offerWhen a customer checks
that box we must assume that they have actually done what they are stating they
didIf there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you
According to our records the first contact we had requesting the
cancelation of your account was on February 26, At the time you canceled
your account, we issued you a return merchandise authorization number so you
could return your shipment to avoid any further charges. Using this method, you would have incurred no
charges for the product. You were given
all return instructions on the website and through a follow up emailYou were
also told that the product needed to be received by March 13,
To date we have never received your returned shipmentWhen your
due date passed and we had not received our product back you were billed $
for itIf you would like to provide a tracking number or a postal receipt
showing the date the product was shipped back to us I would be happy to review
this further
***
***
Sedona Beauty
Secrets

Tell us why here...Ms. [redacted]
We recently...

received your complaint #[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December 30, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”
  
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
 
According to our records the first contact we had requesting the cancelation of your account was on January 6, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.
 
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. 
 
Sincerely,
Chantel S[redacted]
Sedona Beauty Secrets

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on May 19, 2014...

and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for theproduct.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the remaining portion of the 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on May 22, 2014. At the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges.  Using this method, you would have incurred no charges for the product.   You were given all return instructions on the website and through a follow up email. You were also told that the product needed to be received by June 6, 2014.Your return was received back on May 30, 2014 and you were immediately sent an email advising you that you would not receive any charges to your account. [redacted] Sedona Beauty Secrets

Please email the receipt to[redacted].com.

Ms. [redacted], We recently received your complaint #[redacted] from
the Revdex.com regarding your Sedona Beauty Secrets Account. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on...

November
7, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31 eight
days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to. When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were
charged $94.31 on November 15, 2015.The first time we heard from
you regarding the cancelation of your account was on November
27, 2015 when you canceled your account with a representative. Your
account was immediately canceled and you have not received any shipments or
charges since then. The representative reminded
you of the terms of the offer that were agreed to at the time of your order and
offered a 60% refund on your charge in lieu of returning the product for a full
refund.  You accepted that offer and a refund of $56.59 was issued on November 27, 2015.Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Chantel S[redacted] Sedona Beauty Secrets

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on May 30, 2014...

and shipped your package the next business day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for theproduct.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on June 7, 2014. The first time we heard from you regarding the cancelation of your account was on June 10, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a 60% refund in lieu of returning the product. You accepted the 60% refund option.I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. Taylor [redacted]Sedona Beauty Secrets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Provide details of why you are not satisfied with this resolution.]its a lie and they got their product back,I also paid them nine dollars for another product so I wouldn't have to mail both back their intial scam was for a free sample for 1.06 and it turned into 94 dollars and change ask them about that I paid them nine something for one and sent the other back I thank you for your help and appreciate any further help.
Regards,
[redacted]

Ms. Warren,
We recently received your complaint from the Revdex.com regarding
your Sedona Beauty Secrets account. We take complaints very seriously and we
hope this response will provide you with additional information.  We received your...

order on March 6, 2014.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.”  Our purchase terms also
specify that if you cancel your account within the trial period you will be
required to return the included 30 day supply within 15 days of the cancelation
date.
These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.
When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you.
Since we did not hear from you
during your trial period, you were charged $94.31 on March 14, 2014. The first
time we heard from you regarding the cancelation of your account was on March
16, 2014 after you had already been charged. Your account was immediately
canceled and you have not received any shipments or charges since then.
At that time we reminded you of
the terms of the offer that were agreed to at the time of your order which
state that once the trial period has ended, product from the initial shipment
is not eligible for a return or a refund.
However, in an effort to maintain
our standard for customer satisfaction we made an exception and allowed you to
return your product for a refund or to receive a partial refund in lieu
of returning the product.
Your return has been received back
and a refund of $94.31 has been issued back to your card. Please allow 7-10
business days for this refund to reflect on your statement.
[redacted]
Sedona Beauty Secrets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Ms. Espinosa, We recently received your complaint #11107285 from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on...

January 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on January 9, 2016. The first time we heard from you regarding the cancelation of your account was on January 9, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a full refund of $94.31 on the full charge. Your account remains canceled and you will not receive any further shipments or charges.   Sincerely, Chantel S[redacted] Sedona Beauty Secrets

Ms. Espinosa, We...

recently received your complaint #11107285 from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on January 9, 2016. The first time we heard from you regarding the cancelation of your account was on January 9, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a full refund of $94.31 on the full charge. Your account remains canceled and you will not receive any further shipments or charges.   Sincerely, Chantel S[redacted] Sedona Beauty Secrets

Tell us why here...Ms. [redacted] We recently received your complaint #[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received...

your order on December 30, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  According to our records the first contact we had requesting the cancelation of your account was on January 6, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.  If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.    Sincerely, Chantel S[redacted] Sedona Beauty Secrets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], We...

recently received your complaint #[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 13, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”
 
 
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on January 26, 2016. The first time we heard from you regarding the cancelation of your account was on January 27, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a full, immediate refund of $94.31 on the full charge and request you send the product back. Your account remains canceled and you will not receive any further shipments or charges.   Chantel N[redacted] Sedona Beauty Secrets

A full refund would be in the amount of $105.22, not $94.31.  In either case, there has not been a refund issued because I check my account every few days. As of 3:20 pm on September 15, you have not issued a refund!!!

Ms. [redacted]   We recently received your complaint #10998983 from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order...

on November 28, 2015.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on December 16, 2015.   The first time we heard from you regarding the cancelation of your account was on December 16, 2015 when you canceled your account with a representative.   The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $56.59 was issued on December 16, 2015.   Your account remains canceled and you will not receive any further shipments or charges.   Sincerely, Sedona Beauty Secrets

Ms. [redacted]
We recently received your complaint #1[redacted]from
the Revdex.com regarding your Sedona Beauty Secrets Account. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your...

order on
November 28, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to. When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were
charged $94.31 on December 6, 2015.The first time we heard from
you regarding the cancelation of your account was on December
10, 2015 when you canceled your account with a representative. Your
account was immediately canceled and you have not received any shipments or
charges since then. As a
courtesy, we have provided you with a full, immediate refund of $94.31 on the
full charge and request you send the product back.Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Chantel S[redacted] Sedona Beauty Secrets