SedonaBeautySecrets.com

Mr. [redacted],
We recently received your complaint from the Revdex.com regarding
your Sedona Beauty Secrets account. We take complaints very seriously and we
hope this response will provide you with additional information.  We received...

your order on February 11, 2014.
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you must
take affirmative action to avoid further charges or you will be charged in the
amount of $94.31 eight days from the date of your order processing for the
product.”  Our purchase terms also
specify that if you cancel your account within the trial period you will be
required to return the included 30 day supply within 15 days of the cancelation
date.
These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.
When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you.
Since we did not hear from you
during your trial period, you were charged $94.31 on February 19, 2014. The
first time we heard from you regarding the cancelation of your account was on February
21, 2014 after you had already been charged. Your account was immediately
canceled and you have not received any shipments or charges since then.
At that time we reminded you of
the terms of the offer that were agreed to at the time of your order which
state that once the trial period has ended, product from the initial shipment
is not eligible for a return or a refund.
However, in an effort to maintain
our standard for customer satisfaction we made an exception and allowed you to
return your product for a refund or to receive a $55.00 refund in lieu
of returning the product. You refused all offers and opted to file a frivolous
complaint instead. The following return instructions were sent to you outlining
the procedure to receive a full refund.
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The RMA number you requested is [redacted]. This is valid for one package.
Under the Return Policy, you may only return one package for credit. The
package must be received before [redacted] to qualify for credit. If your
return is received opened or damaged there will be a $19.60 repackaging fee.
Please write the RMA number prominently on the outside of the shipping package.
You will not receive credit if you do not use this RMA number.
Our return shipping address is:
Web Fulfillment Center
[redacted] Commercial Way
Unit *
Henderson, NV 89011
Once your package is received, a credit will be issued back to your credit
card. Please note that returns are typically processed in one business day once
we receive your package and it can take another day or two with your bank
before it shows up on your credit card account.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
Sedona Beauty SecretsCustomer Service Team
24 hours a day, 7 days a week
###-###-#### (US Only)
Please note the return deadline
date. I did extend you beyond the standard 15 day return timeframe to allow you
ample time to return your product. Once your product is received back with the
RMA number written on it you will receive a refund of $94.31
[redacted]
 
Sedona Beauty
Secrets

Mr. [redacted],
We do not offer any products other than Sedona Beauty Secrets. If you placed an order with another company you will need to contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not happy with this because when I ordered the product that I actually paid for it did state that I would be charged 94.31,if it stated that I would have never ordered the the product.
Regards,
[redacted]

I've ordered sedona beauty secrets on 2/3/14, and canceled the order on 2/11/14. I called to get the authorization number and ask for a full refund, because I've never opened the package. They said that I will get only $70.00 from $94.31 they charged my credit card because I've canceled on the eight day, when I had 7 days trial. When I told them that I received the actual package on 2/6/14, which gave me 5 days trial, they said that the trial is calculated from the day I've placed the order, not the day I received the package. The person who answered the call was very rude, and did not have any customer service skills. I am very unhappy with this company, because I never experienced before not getting the full refund for something I've never used. I hope they will never get accredited by Revdex.com.

Ms. [redacted]
We recently received your complaint #1[redacted]from
the Revdex.com regarding your Sedona Beauty Secrets Account. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order...

on
November 28, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to. When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were
charged $94.31 on December 6, 2015.The first time we heard from
you regarding the cancelation of your account was on December
10, 2015 when you canceled your account with a representative. Your
account was immediately canceled and you have not received any shipments or
charges since then. As a
courtesy, we have provided you with a full, immediate refund of $94.31 on the
full charge and request you send the product back.Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Chantel S[redacted] Sedona Beauty Secrets

We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on June 30, 2014.The terms of the...

offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  Our purchase terms also specify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on July 8, 2014. The first time we heard from you regarding the cancelation of your account was on July 11, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund. However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a partial refund in lieu of returning the product. Your return has been received back and a refund of $94.31 has been issued back to your card. Please allow 7-10 business days for this refund to reflect on your statement. We do not cover return shipping or any fees charged by your financial institution. [redacted]Sedona Beauty Secrets

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would gladly fax or email you a receipt but I do not have a fax number or an email address to send it to. Like I wrote in the initial complaint,  when I called customer service, they could not give me any information about this. Please let me know where to send copies of my shipping receipts.  Thank you. 
Regards,
[redacted]

I did not want any of your products after I recieved the sample and I sent back the first box you sent me without ever opening the box. Now you have sent me another shipment which again will be sent back to you without ever opening the box. I demand a cancellation and a refund on both items you have sent me which I sent back without opening the box so your product has not even been touched by my hands. You are obviously a very crooked company according to the many reports on the internet talking about how rotten you are as a business. All you want to do is screw people out of money. If I receive one more box and money is taken out of my account I will have to contact my attorney and proceed with a lawsuit. By the way I have been waiting for your so called customer service for over 30 min. now and am still waiting while I have looked at other complaints and then came to this site to tell you what I think. My bank is also putting a stop to you taking anythin out of my account from here on out. It's companys like you that put a really bad taste in my mouth. I hope you go down big time and end up on the street.
Sincerely,
Mona L. Archuleta/[email protected]

Ms. [redacted]   We recently received your complaint...

#10998983 from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on November 28, 2015.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  
 When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on December 16, 2015.   The first time we heard from you regarding the cancelation of your account was on December 16, 2015 when you canceled your account with a representative.   The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $56.59 was issued on December 16, 2015.   Your account remains canceled and you will not receive any further shipments or charges.   Sincerely, Sedona Beauty Secrets

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Sedona Beauty Secrets account. We take complaints very seriously and we

hope this response will provide you with additional information.  We received...

your order on February 11, 2014.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you must

take affirmative action to avoid further charges or you will be charged in the

amount of $94.31 eight days from the date of your order processing for the

product.”  Our purchase terms also

specify that if you cancel your account within the trial period you will be

required to return the included 30 day supply within 15 days of the cancelation

date.

These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.

When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you.

Since we did not hear from you

during your trial period, you were charged $94.31 on February 19, 2014. The

first time we heard from you regarding the cancelation of your account was on February

21, 2014 after you had already been charged. Your account was immediately

canceled and you have not received any shipments or charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a refund or to receive a $55.00 refund in lieu

of returning the product. You refused all offers and opted to file a frivolous

complaint instead. The following return instructions were sent to you outlining

the procedure to receive a full refund.

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The RMA number you requested is [redacted]. This is valid for one package.

Under the Return Policy, you may only return one package for credit. The

package must be received before [redacted] to qualify for credit. If your

return is received opened or damaged there will be a $19.60 repackaging fee.

Please write the RMA number prominently on the outside of the shipping package.

You will not receive credit if you do not use this RMA number.

Our return shipping address is:

Web Fulfillment Center

[redacted] Commercial Way

Unit *

Henderson, NV 89011

Once your package is received, a credit will be issued back to your credit

card. Please note that returns are typically processed in one business day once

we receive your package and it can take another day or two with your bank

before it shows up on your credit card account.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

Sedona Beauty SecretsCustomer Service Team

24 hours a day, 7 days a week

###-###-#### (US Only)

Please note the return deadline

date. I did extend you beyond the standard 15 day return timeframe to allow you

ample time to return your product. Once your product is received back with the

RMA number written on it you will receive a refund of $94.31

 

Sedona Beauty

Secrets

I am unable to find an account in our system for you. Please provide the customer information provided at the time of order so that I may address your concerns.

Ms. [redacted], We...

recently received your complaint #[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 13, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”
 
 
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on January 26, 2016. The first time we heard from you regarding the cancelation of your account was on January 27, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a full, immediate refund of $94.31 on the full charge and request you send the product back. Your account remains canceled and you will not receive any further shipments or charges.   Chantel N[redacted] Sedona Beauty Secrets

Ms. [redacted], We do not have any record that you have emailed or faxed us a copy of your return shipping receipt showing the amount paid for return shipping. Once received we will be able to send you a reimbursement check within 4 weeks.

We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on August 12, 2014 and shipped your package the...

same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  Our purchase terms also specify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on August 20, 2014. The first time we heard from you regarding the cancelation of your account was on February 21, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a partial refund in lieu of returning the product. You refused all offers and opted to file a frivolous complaint instead. The following return instructions were sent to you outlining the procedure to receive a full refund.Dear [redacted],This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-10-4 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be is[redacted]d back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Sedona Beauty Secrets Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return deadline date. I did extend you beyond the standard 15 day return timeframe to allow you ample time to return your product. Once your product is received back with the RMA number written on it you will receive a refund of $94.31[redacted]Sedona Beauty Secrets

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Provide details of why you are not satisfied with this resolution.]its a lie and they got their product back,I also paid them nine dollars for another product so I wouldn't have to mail both back their intial scam was for a free sample for 1.06 and it turned into 94 dollars and change ask them about that I paid them nine something for one and sent the other back I thank you for your help and appreciate any further help.

Regards,

Ms. Warren,

We recently received your complaint from the Revdex.com regarding

your Sedona Beauty Secrets account. We take complaints very seriously and we

hope this response will provide you with additional information.  We received your...

order on March 6, 2014.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.”  Our purchase terms also

specify that if you cancel your account within the trial period you will be

required to return the included 30 day supply within 15 days of the cancelation

date.

These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.

When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you.

Since we did not hear from you

during your trial period, you were charged $94.31 on March 14, 2014. The first

time we heard from you regarding the cancelation of your account was on March

16, 2014 after you had already been charged. Your account was immediately

canceled and you have not received any shipments or charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and allowed you to

return your product for a refund or to receive a partial refund in lieu

of returning the product.

Your return has been received back

and a refund of $94.31 has been issued back to your card. Please allow 7-10

business days for this refund to reflect on your statement.

Sedona Beauty Secrets

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on July 14, 2014...

and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they id. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on July 25, 2014. The first time we heard from you regarding the cancelation of your account was on July 27, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.I apologize, but your account is not eligible for any refund as we were not contacted within the trial period to cancel. Additionally our records show that you filed a dispute with your credit card company in the form of a chargeback on August 12, 2014. This prevents us from issuing any refunds as it would result in multiple credits on a single transaction. [redacted]Sedona Beauty Secrets

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would gladly fax or email you a receipt but I do not have a fax number or an email address to send it to. Like I wrote in the initial complaint,  when I called customer service, they could not give me any information about this. Please let me know where to send copies of my shipping receipts.  Thank you. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Ms. [redacted], I apologize that someone in your household used your card to place an order. The order passed the address...

and IP verification we do to ensure that the order is legitimate. Ms. [redacted] checked a box when ordering the product stating that she was using her own card, and is ultimately responsible for the order if she failed to abide by our terms. We received this order on July 22, 2014 and shipped the package the next day.The terms of the offer that were agreed to at the time of this order clearly state that we offer a one week trial period starting from the date of order processing in which Ms. [redacted] could cancel the account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  Our purchase terms also specify that if the account is canceled within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to Ms. [redacted] in multiple places on our website when she ordered our product. Additionally, she was sent an order confirmation email after the order was completed that provided a full written version of the terms she agreed to. When Ms. [redacted] ordered the product she also checked a box indicating that she had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms Ms. [redacted] could have called our customer service team and they would have been happy to assist her.Since we did not hear from anyone during the trial period, the account was charged $94.31 on July 30, 2014. The first time we heard from anyone regarding the cancelation of the account was when our automated phone system was used on August 9, 2014 after the account had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.Our records show that the first time we were contacted to request a refund was on August 14, 2014. At that time we reminded Ms. [redacted] of the terms of the offer that were agreed to at the time of the order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed Ms. [redacted] to return the product for a full refund or to receive a 35% refund in lieu of returning the product. Ms. [redacted] accepted the 35% refund option.We did not hear from anyone again regarding this account until October 30, 2014. At this point the account was over 90 days old. Were there any concern about the refund that was issued to this account, we would have expected to hear from someone in a reasonable time frame.I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. Additionally we are notresponsible for bank imposed fees. [redacted] Sedona BeautySecrets