SedonaBeautySecrets.com

Mr. [redacted], We recently received your complaint #

12pt;">[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on June 24, 2016.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product.
  When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to.
  Since we did not hear from you during your trial period, you were charged $94.31 on July 4, 2016. You were then enrolled into our monthly shipment program and received one additional package at the cost of $94.31.     The first time we heard from you regarding the cancelation of your account was on August 8, 2016 when you canceled your account with a representative.
  The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a full refund on your charge by returning the product.  You accepted that offer and you were provided with full return instructions.   We have received your package back, therefore, we have provided you with a full, immediate refund of $94.31.   Your account remains canceled and you will not receive any further shipments or charges.   Sincerely,   Sedona Beauty Secrets

Mr. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. You have been issued a full refund of $94.31, minus the shipping cost of $10.91. We do not refund shipping and handling costs, this money goes to the postal service.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.    Sincerely, Sedona Beauty Secrets

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on May 30, 2014...

and shipped your package the next business day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for theproduct.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on June 7, 2014. The first time we heard from you regarding the cancelation of your account was on June 10, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a 60% refund in lieu of returning the product. You accepted the 60% refund option.I apologize but you are not eligible for any additional refund. Your account remains canceled and you will not receive any further shipments or charges. Taylor [redacted]Sedona Beauty Secrets

Tell us why here...Ms. [redacted]
We recently...

received your complaint #[redacted] from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on December 30, 2016.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”
  
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
 
According to our records the first contact we had requesting the cancelation of your account was on January 6, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.
 
If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. 
 
Sincerely,
Chantel S[redacted]
Sedona Beauty Secrets

Ms. [redacted]

We recently received your complaint #1[redacted]from

the Revdex.com regarding your Sedona Beauty Secrets Account. We

take complaints very seriously and we hope this response will provide you with

additional information. According to our records, we received your...

order on

November 28, 2015. The terms of the offer that you agreed to at the time of your

order clearly state that you were to have an 8 day trial period starting from

the date of your order processing in which you could cancel your account to

avoid further charges.  They also indicate that “you must take affirmative

action to avoid further charges or you will be charged in the amount of $94.31

eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to. When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were

charged $94.31 on December 6, 2015.The first time we heard from

you regarding the cancelation of your account was on December

10, 2015 when you canceled your account with a representative. Your

account was immediately canceled and you have not received any shipments or

charges since then. As a

courtesy, we have provided you with a full, immediate refund of $94.31 on the

full charge and request you send the product back.Your

account remains canceled and you will not receive any further shipments or

charges.Sincerely, Chantel S[redacted] Sedona Beauty Secrets

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not happy with this because when I ordered the product that I actually paid for it did state that I would be charged 94.31,if it stated that I would have never ordered the the product.

Regards,

We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on June 30, 2014.The terms of the...

offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  Our purchase terms also specify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on July 8, 2014. The first time we heard from you regarding the cancelation of your account was on July 11, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund. However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a partial refund in lieu of returning the product. Your return has been received back and a refund of $94.31 has been issued back to your card. Please allow 7-10 business days for this refund to reflect on your statement. We do not cover return shipping or any fees charged by your financial institution. [redacted]Sedona Beauty Secrets

Ms. Espinosa, We...

recently received your complaint #11107285 from the Revdex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on January 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”    These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on January 9, 2016. The first time we heard from you regarding the cancelation of your account was on January 9, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a full refund of $94.31 on the full charge. Your account remains canceled and you will not receive any further shipments or charges.   Sincerely, Chantel S[redacted] Sedona Beauty Secrets

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I've ordered sedona beauty secrets on 2/3/14, and canceled the order on 2/11/14. I called to get the authorization number and ask for a full refund, because I've never opened the package. They said that I will get only $70.00 from $94.31 they charged my credit card because I've canceled on the eight day, when I had 7 days trial. When I told them that I received the actual package on 2/6/14, which gave me 5 days trial, they said that the trial is calculated from the day I've placed the order, not the day I received the package. The person who answered the call was very rude, and did not have any customer service skills. I am very unhappy with this company, because I never experienced before not getting the full refund for something I've never used. I hope they will never get accredited by Revdex.com.

Please email the receipt to[redacted].com.

Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets account. We take complaints very seriously and we hope this response will provide you with additional information.  We received your order on May 19, 2014...

and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for theproduct.”  Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the remaining portion of the 30 day supply within 15 days of the cancelation date. These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on May 22, 2014. At the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges.  Using this method, you would have incurred no charges for the product.   You were given all return instructions on the website and through a follow up email. You were also told that the product needed to be received by June 6, 2014.Your return was received back on May 30, 2014 and you were immediately sent an email advising you that you would not receive any charges to your account. [redacted] Sedona Beauty Secrets

Mr. [redacted],

We do not offer any products other than Sedona Beauty Secrets. If you placed an order with another company you will need to contact them directly.

Ms. [redacted], We recently received your complaint from the Revdex.com regardingyour Sedona Beauty Secrets account. We take complaints very seriously and wehope this response will provide you with additional information.  We received your order on January 14,...

2014and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  Our purchase terms alsospecify that if you cancel your account within the trial period you will berequired to return the included 30 day supply within 15 days of the cancelationdate. These terms were presented to you in multiple places on ourwebsite when you ordered our product. Additionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offer. When a customer checksthat box we must assume that they have actually done what they are stating theydid. If there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you. Since we did not hear from youduring your trial period, you were charged $94.31 on January 22, 2014. Thefirst time we heard from you regarding the cancelation of your account was on February1, 2014 after you had already been charged. Your account was immediatelycanceled and you have not received any shipments or charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a $55.00 refund in lieuof returning the product. You accepted the $55.00 refund option.I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges. [redacted]Sedona BeautySecrets

A full refund would be in the amount of $105.22, not $94.31.  In either case, there has not been a refund issued because I check my account every few days. 
As of 3:20 pm on September 15, you have not issued a refund!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

M. [redacted],

We recently received your complaint from the Revdex.com regarding

your Sedona Beauty Secrets account. We take complaints very seriously and we

hope this response will provide you with additional information.  We received your...

order on February 23, 2014

and shipped your package the next day.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.”  Our purchase terms also

specify that if you cancel your account within the trial period you will be

required to return the included 30 day supply within 15 days of the cancelation

date.

These terms were presented to you in multiple places on our

website when you ordered our product. Additionally, you were sent an order

confirmation email after your order was completed that provided a full written

version of the terms you agreed to.

When you ordered the product you also checked a box indicating

that you had read and agreed to the terms of the offer. When a customer checks

that box we must assume that they have actually done what they are stating they

did. If there was any confusion with the terms you could have called our

customer service team and they would have been happy to assist you.

According to our records the first contact we had requesting the

cancelation of your account was on February 26, 2014. At the time you canceled

your account, we issued you a return merchandise authorization number so you

could return your shipment to avoid any further charges.  Using this method, you would have incurred no

charges for the product.   You were given

all return instructions on the website and through a follow up email. You were

also told that the product needed to be received by March 13, 2013.

To date we have never received your returned shipment. When your

due date passed and we had not received our product back you were billed $94.31

for it. If you would like to provide a tracking number or a postal receipt

showing the date the product was shipped back to us I would be happy to review

this further.

 

Sedona Beauty

Secrets

I received an e.mail from what appeared to be from Marks& Spencers, a UK store, offering a survey followed by a free trial On completion of the short survey I was asked which free trial I would like based on the following costings

Free trial

fee £1.00

Shipping £3.05

Processing£0.00

Tax £0.00

Total£4.05

I gave my debit card details to them and received a confirmation mail with all sorts of additions about cancellations etc. My card was debited four payments totaling £13.70

This was followed by a separate mail from a company called Circle of Youth with an identical offer and price structure. I e.mailed Circle of Youth customer service address on Sept 12 , indicating this was a con and had informed them my bank had told me to cancel all card payments to them. I did not receive a reply. When trying to connect with the link on their e.mail there was no response. I managed to contact Sedona Beauty Secrets through their link and cancelled my trial, by which time a 4oz box arrived and I received a mail from Sedona accepting my cancellation but requesting the package be returned or I would be charged the full regular price of the order.

Today I have received a cannot deliver card from my post office stating a parcel cannot be delivered because no customs has been paid and to receive it I would have to pay £11.02 I can only assume this parcel is from Circle of Youth

I would like to report this company of using fraudulant methods of business and to receive an apology for their conduct