Review: We contacted Roadrunner auto transport our car from Denver, Colorado to Wichita, Kansas, Pickup was on 11/*/2014 around 9 pm by JLS Transport. A vehicle condition report was put together by the company at pickup time and signed by the company employee and emailed to us. It was scheduled to be delivered on 11/*/2014 during business hours to our mechanic in Wichita. We left a money order with our mechanic so Roadrunner can be paid. Then we were told by our mechanic that delivery was not going to be during the day but after midnight sometime and our mechanic had worked out with the delivery person to pay him electronically.
We were contacted by the company on the 11/* morning to pick up the car. I went to look at the vehicle at 2:00PM that same Saturday and noticed the whole rear right quarter (fender) is severely dented, the right tail light is completely broken and there is bad damage to the trunk lid. If viewed from the immediate back, it looks like there might have been some frame damage (the vehicle looks a little lobsided). The whole damage looks like there was a collision on the right rear quarter panel, not something light or simple. There were all this commercial white tapes wrapped around the damage apparently put on by the transport company.
Upon discovering the damage, I called [redacted] (the driver for JLS transport - ###-###-####) at 2:34pm and told him about the damages. He said something about pictures and I asked him to send me what he took the night of the pickup. He asked for my email and I provided that to him.
At 3:17pm, I got a call from someone that said he is the [redacted] for JLS transport asking about the situation. I told him all of these and he said he would get the pictures from his computer servers. He also mentioned something about [redacted] not having flash and [redacted]’s pictures were dark and there were more he took later the next morning (I assumed 11/*/2014). I asked for all the pictures, dark or otherwise.
I called him a few more times and he kept telling me he was trying to get the pictures. I emailed him the same pictures attached, to [redacted] when he asked. Later that evening I again emailed him to ask for his promised pictures and got this reply on Sunday - “I need to have our IT dept dig them from our server once they do this I will be able to determine the extent of any damage claims.”
I waited through most of Monday to give him the time to obtain the pictures but when I didn’t hear from him, I tried calling the number I had and the number is not accepting calls ###-###-####. This [redacted] never gave me his name.
I contacted Roadrunner the morning of 11/*/2014 and got in touch with [redacted] the [redacted]. We sent her the pickup condition report and pictures of the damage. After several calls, the claims department stopped answering our calls.
On 11/**/2014, we were told that our claim was denied because we cannot prove that damage to the vehicle was made during the time the vehicle was in the driver's possession.
If the damage was made outside the time of the driver' possession of the vehicle timeframe, then who put the tapes over the damaged trunk?
We had to go through our insurance company to get our car damage resolved and had to pay a huge deductible. The insurance totaled the car and so we had to get another vehicle.Desired Settlement: I would like the company to accept responsibility and apologize for the bad business practice of covering up their mistakes.
I would also like to have a refund of my delivery fee of $584 and also the $1000 deductible I had to pay to my insurance company.
Business
Response:
To Whom it May Concern, We apologize for the inconvenience this may have caused. It is our every intention to ensure that all of our vehicle shipments occur on time and damage free. However for this specific case, we have provided images of the vehicle taken by our driver showingthat the vehicle had clearly been in an accident prior to pickup. The vehicle was shipped as "inoperable" and our contract signed by the customer reflects this. The customer acknowledged to us prior to shipment that the damage to the vehicle had occurred prior to shipment. When our driver picked up the vehicle from the customers son he was informed that the son had gotten into an accident and the vehicle did not run. The vehicle was then delivered to the customer's mechanic of choice. When we deliver vehicles the delivery party is required to complete an inspection report to acknowledge any damage yet this was not done. As per our signed contract by the customer you must provide the inspection report to submit any type of claim. We are an auto transport company, not an insurance company; we do not pay out claims on vehicles that are given to us in extremely questionable condition unless there is proof that we worsened that condition during transport. The damage claim has been denied because no such proof has been provided to us.Please do not hesitate to contact us further for more details or additional assistance in this matter.Thank You RoadRunner Auto Transport Thanks
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business does not address our complaint because the right front damage referenced in their reply and provided by the picture (Car1.jpg) is NOT our concern and is NOT the reason for the complaint. Our complaint is about the damage caused by the business to the right rear end of the vehicle as can be clearly seen in the picture (Car2.jpg). Additionally, the car is NOT inoperable due to the right front damage as that happened a long time ago, as our daughter (not son as indicated in the business' response), would have clearly known. The reason the car was inoperable is not due to any accident. The reason we had it shipped is so that our local mechanic, that we trust, would fix it to make it operable again. Additionally, the delivery was NOT on time. They had to change the time of delivery from during working hours to after midnight. Therefore, the business' narrative was clearly: (1) avoiding the issue - specifically the damage to the right rear end and (2) false or misinformed statements about conversation with a son I do not have, about an accident that didn't happen.Additionally, it looks like the business didn't take any pictures at the time of pickup as they say they would (because the picture provided in their reply was a picture my daughter had taken at the time of pickup and I sent to the business when I filed the original complaint with them), and the BOL attached (prepared by the driver/pickup person at the time of the pickup and sent to us by the driver/pickup person) does NOT indicate any damage to the right rear and trunk of the car.Allow me to logically guide you through the process:1) Picture Car1.jpg was taken by my daughter before the car was loaded up by the business. It can clearly be seen that the right rear was in perfect condition.2) We were informed by the business that the carrier wrapped up damaged parts with white tape before they start the drive from Denver to Wichita.3) Picture Car2.jpg was taken after it was dropped off at my mechanic.4) In picture Car2.jpg, we can clearly see the extensive damage to the right rear and the trunk of the car.5) We can also see that the damage is under their white tape provided by the carrier.THEREFORE: By any logical reasoning, the damage occurred between (1) and (3). Somewhere between the time my daughter handed the keys over to the truck drivers and the time they wrapped it up, something happened to the right rear and trunk of my vehicle. It CANNOT have happened AFTER it was delivered because it is UNDER their white tapes. It CANNOT happen BEFORE it was delivered because the picture (car1.jpg) shows a perfectly fine right rear. In addition, when we first reported this to the carrier, we were given the run-around about having to "get" their picture from the computer server and it would take them hours. It ended up that they can't produce any pictures at all. I don't mind errors and mistakes, but I cannot tolerate being given the run-around and being lied to. Here is the result I am looking for to this complaint:1) An admission from the vendor of their mistake and take responsibility for their failure2) To acknowledge that they did not meet their goal of damage free and on-time delivery3) A refund of the shipping charges because I agreed to pay for a service done properly, not to damage my car and lied to and given the run-around4) A compensation of $1,000 because I had to file the damages with my insurance and that is the amount of my deductible. If there had been no damage, I wouldn't have had to file with insurance company at all and still have my car that I can fix.
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Sincerely,
Business
Response:
Unfortunately there is no way to determine that the damage was not pre-existing since there was no inspection report done at the time of delivery. As per our contract that the customer agreed to we cannot submit a claim with out a final inspection report that is signed at the time of delivery. Please see page 2 line 10. of our damage clause. When our driver picked up the vehicle the customers son advised him he was in a car accident and all of the damage that the vehicle had was pre-existing. The driver had to tape the fender because it was unsafe to place on the carrier as there was loose parts. Please see the attached contract page 2 line 4 it states that all loose parts must be secured. At this point in time there is nothing that we can do as the damage was pre-existing and there was no inspection report done at the time of delivery to prove otherwise.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree with the business' response. There are ways to determine that the one (only one specific damage) we are interested in, was NOT pre-existing.1) The picture car1.jpg which was taken at the time of pickup, shows NO damage to the right rear fender (and bumper/trunk).2) The pick-up report that was signed by your driver and my daughter at the time of pickup, does NOT document this level of damage in that area.Between those two items above, we have certainty that the damage to the right rear and trunk can clearly be seen to be all connected in one incident (car2.jpg) AND that happened after the car was picked up. Therefore it is incorrect of the business to claim they are unable to prove it was NOT a pre-existing condition. If their driver had not change the time of delivery as he had originally promised (around 5pm), then it would have been delivered at the time when my mechanic would be there. Because the driver delivered 7 or more hours later than promised, after midnight (how could a business expect someone to be available at pickup after midnight???).I am accusing the business of knowing the damage was their fault and changing the delivery time to ensure that no one would be there. Calling out the fine print in the contract is fine, but that is a sign of a company that had failed to do what they say and is now trying to wiggle out of their responsibility, which is definitely not a company that wants to ensure their customers are satisfied. Selectively pointing out the lack of delivery report and forgetting to point out the PICK-UP report (which was created by the business) shows no such level of damage is irresponsible to say the least.
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Review: Scheduled a booking to transport my car from New York to California.
When I made this booking I was told that the car would arrive before Christmas. It is now four days after Christmas and I can't get a straight answer on where my car currently is and when it will be delivered.
The customer service I have received has been subpar. I have not been contacted by their company in regards to this complaint. They will not give me information on the carrier being used.
I have been told that I will be contacted on the whereabouts of my car, and I have not
This has been one of the most unprofessional companies I have every dealt with. I wish I had done my research reading reviews before booking with this company.Desired Settlement: I would like a reduced cost due to the unprofessionalism and misleading information on this transport.
Business
Response:
We have contacted the customer numerous times in regards to their vehicle location. Vehicle is and has been accounted for and is on time. Thank You
Review: Road Runner Auto Transport gives on-line price quotes to ship vehicles across the country. They gave a email quoted rate which I accepted. I entered into an agreement for services at the quoted price and provided my credit card information to them. I completed all their required on line paperwork with my personal information. They then called me 2 days later to advise they would not honor their own quote due to "daily changes in shipping costs." I was advised that the quote was only an estimate and the actual costs would be substantially higher to ship my vehicle. No where on their website is there any statements indicating the quotes they provide for shipping were estimates. The direct language on the quoted rate "is your total price and includes all taxes, fees and full insurance." This is a deceptive business practice that needs to be stopped to protect others from this "bait and switch" business tactic.Desired Settlement: They should honor their accepted quotes. To not honor this quote acts as an unfair practice where this company bids for work and then does not perform under their obligations. To not honor their quotes as they are given through their own website is a fundamental deceptive practice with works just like an old-fashioned "bait and switch." I believe that unlawful business practice happens with this company every day if they advertise for bids for services that are not accurate or honored.
Business
Response:
To whom it may concern,The prices that are given are estimated prices which is why they are called "quotes". This is a shipping industry standard that prices and shipping costs can change seasonally. We apologize for the inconvenience this may have caused but all rates are estimates which again is why it is called a quote until we can confirm the shipment with the customer and the price with the drivers.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They did not answer or address the issue which I have complained. They issued a quote for services which, once accepted, formed a contract for services at this point once I filled out their required forms and provided both my credit card and personal information to their company. The quoted price that I/we agreed to was unilaterally altered by them without lawful cause or just consideration to me as the consumer. This business is offering services to the public that they know they will not honor. This is their own website under their specific control that provides the "quotes" for services they will render in exchange for payment. They are in essence saying that the agreements that people like me rely upon in making our decision to hire their company can be unilaterally rejected and new terms or fees added without any redress available to the consumer. Their own quote form says in specific and unequivocal language that the total quote "includes all taxes, fees and insurance." There is no statements anywhere on their own website or forms that state the quote can be unilaterally changed by the company at their own whim or desire. To then alter an accepted quote is, in my opinion, a fraudulent and deceptive business practice. This company is hiding behind their statement that they conform to an "Industry Standard" when quoting for business. As far as all other national vehicle shipping company's I've already dealt with, there is absolutely not an industry standard practice that baits a customer with one price point and then changes it without any recourse or explanation other than "shipping rates change." That's unlawful, never mind reprehensible! The public needs to be aware and educated when companies fraudulently hold out services they will never honor. This company should be required to disclose their quotes as estimates to avoid perpetuating fraud on the consumer. But this they did not do. Road Runner Transport seems reticent to admit their negligence in this regard and to address the problem with me in a professional manner.
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Sincerely,
Business
Response:
The online quoting system in which you used is extremely difficult to update minute to minute. We have several employees in our dispatch department that strictly research pricing to make sure the system is as accurate as possible. Keep in mind we service the entire United States unlike most transport carriers and there are over 5,000 routes to be updated daily. Pricing fluctuates with things that change constantly such as demand of carriers as the weather improves and gas prices. We do the best we can in this situation to keep the most accurate price quotes in our online system. Our intention is never to "bait and switch" a customer - logically, it wouldn't make sense for us to do so. We would never expect you to keep your booking with us after a $300 price increase, so why would we even try if our only intention was to get more money? Clearly this is true in this situation because you cancelled your booking with us. This is simply a situation of the original quote being outdated as things change in real-time and we do apologize. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Again, not addressing the problem with your own system that produces the quotes that consumers rely upon. This company has not addressed the problem that I encountered nor made any attempts to redress my issues other than saying, "sorry, we've got lots of business and can't be expected to manage our own system..." See my earlier response for my detailed accounting of their deceptive and fraudulent business practices regarding procuring of internet business.
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Review: I contracted with Alaska Car Transport in early October to transport my truck from Anchorage to Titusville Florida the end of November. I was directed by them to drop off my truck on November ** for the voyage south. The first lie was they were closed that day and did not tell me. The next week I finally dropped it off, and was promised my truck would be picked up on the [redacted] and headed to Florida. I have an email stating it was picked up and in route. A week later when it failed to show I discovered it never was picked up despite their contractual statement it was. I then have spent the next four weeks in daily phone calls and emails demanding service and for it to be shipped. They have continuously lied to me about truck availability, ship dates and arrival date. It was picked up on December ** and their trucking company assured me via phone it would be delivered no later than January *. Today I find out the truck never even left Tacoma until January * and now may not arrive for another week. This company has used bait and switch techniques, outright lies and the poorest customer service I have ever seen. They have no remorse for their pathetic service and offered nothing to compensate me for their lack of delivery and all my costs involved in this mess.Desired Settlement: Refund Because they have consistently lied to me and failed to make even close to compliance with their promises I feel a full to partial refund is required.
Consumer
Response:
At this time, I have not been contacted by Alaska Car Transport regarding complaint ID [redacted]. It does not surprise me they have not responded. That seems to be there preferred method of dealing with customers once they have taken their money. Sincerely,[redacted]
Review: I contacted this company on May **, 2015 regarding shipping my car from [redacted] to [redacted]. I was asked to sign a contract and was told there was a $195.00 booking fee that would not be charged to my credit card until a driver had been assigned/contacted me regarding the shipment of my vehicle. I was never contacted that a driver was assigned to ship my vehicle, but my credit card was charged the $195.00 anyway. I contacted them twice by email and three times while I was at work and all I got was excuses. I called my credit card company the next business day to dispute the charges, stating this was fraud. I was contacted by someone at this company that stated; "the credit card companies always side with us." I never received any other communication from this company after that conversation. (No phone calls, letters, or emails.) I recently received a collection letter from "[redacted] stating that RoadRunner Auto Transport sent me to collections for $205.00 for services they never even fulfilled, threatening to report this amount to all major credit reporting bureaus if this amount was not paid in full.Desired Settlement: $205.00 reimbursed for unethical/fraudulent activity. Services were NEVER rendered.
Business
Response:
Good afternoon,Yes the contract was agreed to on 05/**/2015 and the driver ([redacted]) was scheduled to pick up the vehicle on 07-**-2015. We had emailed and spoke to the customer to confirm the pick up date on 05/**/2015 and advised her of the charge of the $195 that was charged the same day as she was aware of. The customer later contacted us to cancel the booking on 05-**-2015 at that time since we already had a driver assigned to pick up the vehicle the deposit is non refundable as per the agreed upon contract. The customer disputed the charge with her credit card company 2 times which is why it was sent to collections. The balance of$195 is still owed to us at this time.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The reason I disputed the charges on my credit card was because a driver was NEVER assigned to pick up my car and I contacted them several times (see attached emails) after the emails as well asking why my credit card was charged anyways when a driver had NEVER contacted me and I certainly never received any emails from them confirming a driver was assigned as well, so the deposit, according to their own contract is still refundable. This is fraud plain and simple.
[Your Answer Here]
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Sincerely,
Business
Response:
The proof was sent over that we assigned a driver and the signed contract as well. A representative from Road Runner's dispatch department had contacted the customer to advise of the "estimated" pick up and delivery dates and the charge to to her credit card which she verbally agreed to and agreed to in writing. The drivers do not contact a customer until the day of pick up. We apologize for the inconvenience this may have caused but the contract was signed and agreed to and at the point the funds are still due.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I never received a confirmation that a driver was assigned and no one from their dispatch department ever contacted stating that a driver had been assigned, even after I had sent several emails and contacted the company by phone, which is exactly the reason I disputed the charges on my credit card. I only received a call from the company after the charges had been disputed. I completely read and understood the contract when I signed it, but their contract also states you have the right to cancel the contract up until a driver has been assigned, which I NEVER received confirmation of at any time. Not only is this unethical, but it constitutes fraud.
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Review: I contracted with RoadRunner Auto Transport to ship my car from [redacted] to [redacted]. My story actually begins with [redacted] Auto Transport, who is equally, if not more, distrustful as RoadRunner. [redacted] never showed to pick up my car and I was moving out of the state in less than 48 hours, so my mom found RoadRunner and gave them a ring. [redacted], the salesperson, sold her a dream--told her that someone would be out to pick up my car at [redacted] the next afternoon. He told her that he would have to charge her an additional $450 for an expedited pickup service since it was within 24 hrs. Very specific times and offers. The next morning, [redacted] calls back alleging that they have someone to pick my car up that day (after I complained and cancelled with them) and that RoadRunner was misleading me. [redacted] had less than nice things to say about RoadRunner, and vice versa, but ultimately they were right. RoadRunner did lie about having a confirmed driver, and my car was not picked up until the day after I left town. Because of the great customer service from [redacted], who apologized for [redacted]'s misinformation, I agreed to make due and have my car shipped anyway.
After speaking with [redacted], all hell broke loose. [redacted] transferred me to someone in billing to discuss the price since I was charged extra for "expedited pickup." That person was rather rude, and never apologized for the miscommunication. They refused to refund my money since I was no longer getting quick pickup. But, at this point, they already had my car and I was tired from the moving process, so I went with it.
I received a confirmation email stating exactly what was charged to my credit card as a deposit, as well as very distinct payment instructions for the driver. The driver, with [redacted] Comany, was very nice and gave me his personal cell phone number so I could keep in contact with him along his journey. My only complaint about the driving company is that the driver showed late due to a broken wheel axel, but he called and informed us. No problem. When the driver arrived, I showed him the email and gave him the check. He was told to collect $50 additional over what I was quoted; however, after I showed him the email, he took the check and said that the two companies would hash it out. A couple days later I get an insane phone call from RoadRunner, accusing me of purposely shorting the driver and that I owe them $50. The person on the phone was extremely unprofessional, and she personally disrespected me by calling into question my character. She claimed that I was charged a different amount on my credit card and that I owed the driver $950 as opposed to $900. I plan to check with my credit card company tonight to verify what I was actually charged. However, the confirmation email I received clearly states to give the driver a certified check for $900. If I have the money to pay you over $1,000, surely I can pay $50... BUT I was not quoted for that. I paid what I owed, and now they want more. They lied to get my business and fed me a lie about an "expedited pickup" and now they want even more money on the back end. The woman from RoadRunner got so irate with me that I ended up hanging up the phone because the call was causing me distress. Just recently I received a voicemail from her calling me a "[redacted]" and the b-word. . . all over $50. I wouldn't have even minded paying it and clearing up whatever the misunderstanding is, but I refuse to be berated and disrespected. No professional business should treat its customers this way.
I feel like RoadRunner owes me $450 for making promises that they could not keep, related to the expedited pickup. The driver was great and I do not want him to be affected by this, but RoadRunner did not do their job and are misadvertising themselves as a direct trucking company when they are actually a transport brokerage just like [redacted]. The woman who I spoke to last and who left me a scathing voicemail surely owe me an apology, as well as a formal written apology from both RoadRunner and [redacted]Desired Settlement: I would like to be compensated for the "expedited pickup" that I did not receive. The late pickup cause a huge inconvenience, and I had to leave me car with someone else for it to be picked up. Moreso, I would like a formal apology from RoadRunner and [redacted] for their poor communication, customer service, and personal character assassination.
Business
Response:
RoadRunner was in contact with the customer. We have nothing to do with "[redacted]". There was another party at the pick up location that we were dealing with as well other then the customer. Unfortunately nothing is guaranteed in this business so we do not guarantee times or pick-up dates which was explained to the customer as well as in the contract she had signed and agreed to. Our expediting fee is not to guarantee pick up on a specific day but to assign a driver as quick as possible. We had apologized for the inconvenience regarding the driver who had picked up her vehicle and advised the customer we are sending her a [redacted] gift card as a courtesy.
I am writing you this email due to a miscommunication with ROADRUNNER AUTO TRANSPORT. I called DIY to set up a move shipping a car to NY, they had booked me for a move through Umbrella auto transport. They had me signed the service agreement waiting on the vehicle to be picked up. I was told the vehicle would be picked up on the [redacted] and a driver would be contacting me. I was waiting on the driver to call me, someone called and informed me if I still wanted to move my car, I said yes, thinking it's the driver from Umbrella. He asked for my credit card information and where the vehicle was being picked up from and where it was going. At that point he said someone should be contacting me. I then get a call to sign a service request, here I am thinking I am talking to the same people and signed it via email. The morning of the [redacted] I received a call saying my vehicle was supposed to be picked up my a driver between 8am-9pm. The driver didn't show up. I got a call from a number I didn't know saying they would pick up my vehicle around 1600 on the [redacted] of March. They should up and picked it up on 1600 on the [redacted] which was umbrella auto transport. At approximately 1700, I received a call on the [redacted] from a person saying he is with roadrunner to pick up my vehicle, I told him that the vehicle was picked up by umbrella and was already on his way to new York and for some reason I am confused why they would send two drivers out to get the same vehicle. He the driver said it was common to get double booked and he would let his office know.
Today around 1200 Pacific time I got a called from Road runner saying that I booked with them and the driver was sent and was informed that it was picked up by another carrier. I told her I never called roadrunner to set up anything and that someone might have got my number and called while I was under the impression that I was dealing with Umbrella Auto transport through DIY broker. I am trying to get a refund of $345 that was charged to my card. I personally didn't call roadrunner but somehow they got my number and was able to see that I had a transport going to NY and called. My vehicle is already on its way to NY with another carrier and I don't think its fair to charge my card because I told the driver it had already been picked up. Had I know it was another carrier I would not have signed the service request. I am kindly asking your staff to look in this matter and kindly credit back the $345 to my card. Thank you and awaiting your response.
PS not only that I was called saying my card was incorrect and I had to give my correct credit card to now thinking roadrunner. The assigned a dispatcher within 24hrs or you calling. Once a dispatcher is assigned you cannot get your refund back even if you call and cancel. The dispatching company didn’t get paid but road runner charges you for services they had to do to find the dispatcher. They charged me $345 dollars on my card and they will not refund my money even though no services was rendered.Desired Settlement: Unresolved issue, been trying to talk to the company about it and currently as of today no refund. I am going to advise that the military put a block on this company and have service members not support this business. The representative needs to explain that they charge your card before services is even rendered and that they need to understand that before they decide to go with this company.
Business
Response:
Hello, This story is simply not true. We have no way of seeing that you were moving your vehicle with another company, unless you contacted us at some point and gave us your information. Even if we could reach out to you out of the blue as you said we did, our company logo is listed clearly everywhere on our emails and is quite obviously different than any other company, so this would have been seen while signing any paperwork. There is simply no way this situation played out as it is written in this complaint. Please contact our customer service department at ###-###-#### and we will speak with you regarding this situation and do anything we can to rectify it. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
totally on there part not true. When I spoke to the manager, about this all get was said was that the service contract was signed and it was nothing they could do because their services wss rendered in finding a dispatcher. I explained to the manager that it was a mistake in double booking as here company who called me who I thought was the same broker who I was talking to from the start. Yes her company called and asked if I was still moving my vehicle to Ny and I said yes and gave them the pertinent information. I signed the service agreement thinking it was the one signed earlier and didn't even bother to read it as I thought it was the same one I had signed with the other company. The service agreement I signed said $295 was supposed to be used for the deposit and that was what I signed the service for. Now when the driver called me to pick up the vehicle I told him that it was already picked up already and there seems to be some confusion. He said no never mind save me time to pick up the vehicle as he was down in San Diego and didn't waster his time driving up. The next morning on the [redacted] or [redacted] not sure I got a call from road runner saying that I was booked and I canceled on them when the order was dispatched, I explained to the lady that I was confused and didn't understand why two drivers where assigned, she told me that the service contract was signed and no refund could be given and the 345 would not be refunded. Now when the order was booked I signed the deposit for 295 dollars. The order was booked on the [redacted] of March and a carrier assigned on the [redacted] of March immediately after booking. Their cancellation policy said you can cancel anytime as long as carrier is not assigned. However, they assigned the carrier wishing 24hrs making it impossible to cancel or get your money back. I was notified by an automated email that the car was assigned a carrier on the [redacted] of March and that a deposit of $345 would be taken out. Now remember the contact that I had signed said $295 , but the automated email said $345 which was never in the contract. I called the carrier that was assigned the pick up and they said they never got the $345 for that vehicle. In other words the manager explained to me that the money went to the dispatcher because they rendered service for finding the carrier. I don't agree with this because I don't see that as an honest service because all they had to do was call around and find a carrier and that carrier didn't even pick up the load or wasted his time . I called and explained to the managers and they seems to not have an heart in knowing this was and honest mistake and that it was not done deliberately. Not only that but I was told by road runner they carrier would pick up the car between 0800 and 9pm, I took off work awaiting the driver to call me and no call was given. I wasted my time and lost money taking off work. I called them back the next day and they said the driver must have been delayed. I told them I took off and lost money from work and seems like it didn't really matter. I believe no service was rendered and the contract and what I signed and what they charged was two different prices. I need to get a refund back.
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Review: I needed a car shipped from Missouri to Massachusetts and I had a carrier working on the job. The company called me to tell me they couldn't get the car on 7-*-15 the date promised. Told me it would be the following day, the following day the same story. After getting tired of that I contacted Roadrunner as the quotes were not too far off. When I received a call back from Eric he stated that it was in fact going to be 1,245.00 as opposed to the 1,007.00 Quote and explained why. Which made sense so I decided to book it. He then explained the two forms of payment they take. Full payment they charge you 3% more up front, and the partial pay where you pay a portion at "pick up" and the remainder at delivery. I agreed to the partial payment and he needed my credit card which would be charged when the car was picked up. I provided him with my information and he assured that I could cancel at any time with no charge as they would not charge me until the car was picked up. I said OK. He told me he was sending over the contract and confirmation emails. I said OK and we ended the call. At 3:54PM EST I received a call stating that they were picking up the car on 7-*-15. At 5:53 I realized that Eric input the address wrong for the pick up location so I contacted [redacted] who was actually the company transporting the vehicle Paul said no problem he would call the driver and correct it with him he told me I would have received a call from the driver prior to pickup anyways. Twenty minutes later I received a call from the dealership where I purchased the car stating that the driver called and said that he would be there in 20 minutes to get the car. I said great and immediately called Paul at [redacted] to ensure he got in touch with his driver he said he did but his driver would not be there until tomorrow. I explained that the driver called the dealership already. He informed me that it was not his driver. I quickly hung up the phone and contacted the dealer to find out what was going on. The original company I contracted to do the job had come through without any notice. I said OK and called Paul at [redacted] again to make sure he told his driver not to bother. He said No problem these things happen and thanked me for calling to tell him about the issue. I called to cancel it with roadrunner at 6:41PM EST and they told me that they put it in the system the canceling employee would call me to confirm the cancelation. I checked my bank account in the morning and they had a pending transaction in the amount of $245.00. I tried calling roadrunner first thing in the morning on the [redacted] as I had not heard from them on the [redacted]. The customer service rep told me that Melissa would be calling to confirm the cancelation. At 1:58 PM EST I received a call from Melissa asking that my $245.00 be refunded as they had not picked up the car. She said that is not how it works and I replied but you didn't provide a service. I also tried telling her that Eric told me that I would not be charged until the car was picked up. She was rude and kept interrupting me telling me that the contract states that the charge happens when the order is confirmed. I explained several times that is not what I was told. She told me she can pull the call and hear what was said. I said please do as Ill be expecting an apology when that is done. I was never told the original call was being recorded which I'm certain is illegal.Desired Settlement: I would like a refund in the amount of 245.00 as I worked within what I was told over the phone. As well as the fraudulent use of recording the calls.
Business
Response:
We are very disappointed to hear that you are not 100% happy with our service. You were notified by our dispatch department when we had a driver confirmed for the price and the charge on your card. The contractual terms that were signed and agreed to do also state that cancellation fees will be assessed when cancelling after a driver is assigned. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Be fair warned people using this carrier. I was told they can pull the calls after I set up the arrangement and asked for a refund. Not once during the automated system or when speaking to a salesperson do they tell you they are recording you. If I'm not refunded I'll be seeking an attorney to discuss the fact that you are recording people without giving them the knowledge of them being recorded up front. See link for federal law.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told by Melissa M. That she was going to pull the call to prove that "Eric" said that "there were cancellation fees" which was not the case. Nor was what I was told when speaking with Eric! Eric said I would not be charged until the car was picked up. Not when a driver was assigned. Melissa M. Is rude and does not let the customer try and speak at all. Every time I tried to make a comment she cut me off. Refund my money or I'll have my attorney give you a call. According to Melissa M. On Wednesday of this week you record conversations and she can pull calls to prove what was said.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted],I apologize if anyone told you over the phone that we record phone calls but I can assure you that we do not. There is no reason for any attorney to give us a call; the contract that you signed for our terms of service state clearly that a cancellation fee will be assessed if any order is canceled past the point of a driver being assigned to your route. We welcome any attorney to view this provision in our contract and if they have any questions about it we would be happy to discuss with them further. Thank You
Review: Road runner auto transport is the worst car shipper ever. My car was picked up late and arrived late..they also lied about alot of details,my car was driven by shipper for 21 miles,there was no need to drive the car it was supposed to be on a truck the entire time. And as a result of them driving I now have a check engine light tjat I will have to pay to get checked and to top it off they stole a 500 dollar hand held tuner from my car,,Desired Settlement: I want my 1100 dollars back to pay for damages,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shipper drove my car over 20 miles amd caused check engine light to come on. My mechanic said it was from someone driving my car very hard while the engine was Cold,, I would like some of my 1200 dollars back,,
Business
Response:
We have been in contact with the [redacted] regarding his claim. We have requested all of the documentation needed to submit and process his claim and he has yet to submit any of the supporting documents to our claims department. [redacted] is aware that he has 30 days to submit his documents for this claim.Thank you.
Review: I scheduled a drop off of my vehicle on 11/**/3015 and my vehicle was operating in perfect condition when it was released to Hawaii Car Transport's care. When it was given to me during the week of 11/**/2015 the delivery driver said he had a hard time getting the vehicle to start and that it sounded like the battery might die. When I turned off my vehicle the day of drop off, it did not turn back on. I contacted Hawaii Car Transport via email and per a phone conversation, but was told that they were not responsible for the matter. My previous battery was less than two years old and the cost was $159.14.Desired Settlement: Refund, I have documentation for the cost of the battery and contact with tow company that jump started my vehicle.
Business
Response:
This is an inquiry for Hawaii Car Transport. This is the RoadRunner Auto Transport Revdex.com page. We would advise you to contact Hawaii Car Transport directly to resolve your claim. Thank You
Business
Response:
Dear Sir/Mam, As per our contract, all vehicle damage claims must be initiated with the auto transport carrier. We would be happy to assist you with this process; please give us a call at ###-###-#### and our customer service department will be eager to assist you in starting the claim. Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contacted Hawaii Car Transport via the instructions I received through the email and was greeting by a hostile customer service agent. I do not feel that the complaint was handled in a professional manner and desire no further contact with this company regarding my complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Review: I WANTED TO TRANSPORT MY NISSAN (SENTRA) CAR FROM [redacted] TO [redacted]. AND SO I BOUGHT TRANSPORT SERVICE FROM "ROADRUNNERS AUTO TRANSPORT COMPANY" ON DATE 01/**/2015 IN $1145.00. AT THE TIME OF BUSINESS, THE GUY ([redacted]) WHO WAS DEALING ON BEHALF OF THIS COMPANY TOLD ME THAT THEY HAVE DRIVER AND CAN SCHEDULE PICK OF CAR FROM MY HOME ON 01/**/2015 AND WILL DELIVER CAR AT [redacted] ON 01/**/2015. HE ALSO FORCED ME TO REMOVE MY CAR FROM "BEDDING DASHBOARD" WHERE OTHER DRIVERS WERE BIDDING FOR MY CAR. ONE OF BIDDER WAS READY TO TRANSPORT MY CAR IN $995 BUT I CHOOSE "ROADRUNNERS" BECAUSE I WANT TO RECEIVE MY CAR EARLIER. THEY CHARGED $245 ON THE DAY OF BOOKING AND SUPPOSED TO PAY $900 TO THE DRIVER ON THE DAY OF DELIVERY. BUT ON THE SCHEDULED PICK UP DAY THEY NEVER SEND ANY DRIVER TO PICK THE CAR. I CALLED THEIR CUSTOMER SUPPORT MORE THAN 10 TIMES BUT THE RECEIVER ALWAYS FORWARDED MY CALL TO THEIR MANAGER "[redacted]" WHO NEVER ANSWER ANY CALL. AT [redacted] I GOT CALL FROM ONE EMPLOYEE "[redacted]" WHO TOLD ME THAT THEY HAVE CHARGED $145 ONLY;NOT $245 (WHILE I HAVE RECEIPT OF $245) AND WILL PICK UP MY CAR ON 01/**/2015 IN $1195($50 INCREASED) WHILE IT WAS SCHEDULE FOR 01/**/2015 IN $1145.Desired Settlement: I WANT THAT THEY PAY FOR ALL EXPENSES THAT WILL OCCUR FOR RENTAL CAR WHICH I WILL RENT IN [redacted] AS I WILL NOT HAVE MY CAR ON MY HAND ON 01/**/2015 DUE TO DELAYED PICKUP. BECAUSE HOW I AM SUPPOSED TO GO OUTSIDE THE HOME.
Business
Response:
Unfortunately we do not guarantee dates or times for pick ups due to delays that can occur like in this case. All of our dates and times are "estimates" as explained in the contract the customer had agreed to before we picked up his vehicle. We had been in contact with him regarding this. As well as when we confirmed with him the date for pick up. We do not cover rental fees either which is also explained in the signed agreement between the customer and our company.
Review: I contracted them to transport two cars. They subcontracted the job out to some no-name company who damaged one of my cars, $2000 worth of damages, they ripped a part of the steering. I sent them pictures and complained the day I received the cars. After contacting them for 3 weeks, I finally got an answer that they are not going to fix the damages or reimburse me for the repairs.Desired Settlement: I want Road Runner to reimburse me for the repairs I had to pay for, for the damages they are responsible for.
Business
Response:
[redacted], We will have someone from our claims department reach out to you immediately on this issue. If claims are ever denied, it is because there was no documentation of damage at time of pickup of the vehicle. We will look into this situation for you and do anything in our power to rectify it in your favor. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It has been nearly a week and no one has contacted me, as I expected, and again shows the lack of professionalism and service from this company. I don't expect this case to be resolved because Roadrunner doesn't care about their customers and just in it for the money. Lies from the estimate to the service to the follow up.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Hi [redacted], Thank you for bringing this matter to our attention. We will have our Customer Service Manager reach out to you to try and rectify any issues you may be having. Thank You
Review: Documentation as to the condition of the car hired for them to transport was forged. At pick up documentation was signed by my husband that indicated there was no damage on the driver door. Upon pick up the documentation had been forged to state that there was damage on the door that took place prior to pick up. In fact, the damage took place en route and someone tried to forge the documentation. We have both sets of papers to prove this.Desired Settlement: The companies pays for damages to be repaired.
Business
Response:
Hi [redacted], Thank you for bringing this issue to our attention. Please contact us at ###-###-#### to give us all the details regarding this situation so that we can further assess the carrier and determine liability. Thank You
Review: On 8/**/15 we Agreed with roadrunner via Email to the terms & conditions, That the vehicle was to be picked up 9/**20015 and that A deposite of $250.00 was to be put down with remainder bill paid on delivery, We Mad contact with roadrunner on 8/**/20015, 8/**/20015, 9/*/20015, and was told everything is going according to our terms & conditions, Far from it, on 9/*/20015 the date the vehicle was to be picked up. A freind Scheduled by myself & wife, and confirmed with roadrunner,& their transport that she would be there to handle the pickup of the vehicle, well transport never called, roadrunner never called, car never got picked up, like they told us it would be. For two days we tride to make contact with roadrunner transport and find out the [redacted], and it was [redacted], when we did talk to them I was told the vehicle was picked up and everything on time, I told them, I don't think so, before hand I talked to our friend, and she said she has not heard from them. P.U. Ourselves or her didn't need the added stress this was causing, with the recent passing of my wife's father, and setting up a way to get his car from the east cost to west cost, It hasn't ben easy. after argueing with them that the car was still their. then they told me that the transport truck had broken down, When asked why not call & let us no, They could not give an answer to this. P.U, So I asked for are deposite back, and was told no, So I told them good byDesired Settlement: the $250.00 deposite refunded, and what ever has to so this doesn't happen to anyone else
Business
Response:
To whom it may concern,Unfortunately the driver did have to cancel because he broke down. Our dates and times are not guaranteed due to delays that the driver may incur. We had spoken to the customer to advise him that we have another driver on the way to pick up the vehicle and he had decided to cancel the transport. We advised him of the cancellation policy and that the deposit was non refundable and he was understanding since we had another driver on the way. I have attached a signed contract, please see page 2 under Cancellation and Refund policy. We apologize for any inconvenience caused.Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
they didn't do what they said they were going to do, + not telling us, not only till we contacted them, and being told it was picked up when it wasn't and asked why,they said truck was broken down, nothing went like they said and what the ad said. I talked to them about this and they couldn't give me any answer to not calling
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Review: I went to there website to get a quote to have a car shipped to North Carolina.The quote came back at 518.00 dollars so I went ahead and enter my card number so the car could get picked up. They called back the next day while I was at work and said it was going to cost 745.00 dollars. I told them the web site said it was a quote not an estimant. The lady and I discussed it for several minutes and I had already made arrangements for the car to get picked up by my son who is in the Marines and need his car right away. So I agreed and was not happy and they knew it. About 20 minutes later got another call and said the price was going to be 799.00 dollars. I said no way and told him the lady just 20 minutes ago told me it was 745.00. Then he started to apologize and said oh yea ok I see that now. They where to send me e mails to track the car and I have not received anything from them. I called and gave them e mail again and still have not heard anything.The guy picked up car and was really nice. A good guy he was hired by them to haul car as they are brokers. The money has been taken out of my account already and my understanding was it would be after car was delieverd and inspected for damage but Car wont be delivered until 2/**/15. I feel it is false advertiseing and web site said Quote and that should of been the price of shipping. I would like the difference of 227.00 refunded to me as I feel I was mislead. Thank YouDesired Settlement: Refund or at least the difference of 227.00
Business
Response:
To who ever it may concern,When the customer placed the inquiry online yes he did get a quote. Quoted price are not gaurentees and are estimates as to why they are called "quotes". Before any order is placed with us we contact the customer before we charge anything. We unfortunately could not honor the quoted price as we broker out drivers and prices differ from different locations and vehicle types. We spoke to the customer 2 days before the vehicle was picked up to discuss the price. He agreed to the price and decided to go ahead and ship with us anyway. As of right now there is nothing more that we can do because we spoke with him and he agreed to everything over the phone and electronically. I attached a copy of the contract as well.
Review: I contracted w/ Roadrunner to ship my daughter's '09 VW Jetta (I'm the registered owner) from my hm address in [redacted], to where she's going to college, in [redacted]. When it arrived, there were several substantial scratches on the right-rear wheel. My daughter noted these to the driver, who only said they must of been missed during the inspection at my home, the departure location. She vehemently disagreed, even pointing out how the wheel was very dirty from the travels, yet the scratches were brand new, with no dirt or road grime in them at all. Again, the driver claimed the inspector at the time of pick up must of missed them, which is inaccurate, as I was present during the inspection, which was very thorough. He even spotted scratches up underneath the front air dam, which you had to get on your knees and look under the car to see them. We took numerous pictures and sent in a damage claim to Roadrunner, who denied the claim. They claim the scratches were not noted at the time of drop-off, which is completely inaccurate and a total fabrication of what actually happened. As noted, my daughter talked to the driver for some time about the damage to the wheel. Considering Roadrunner and the carrier have similar interests in not having out of pocket expenses for this job, it appears they've concocted quite the fabricated story so neither has to pay out for the damages they obviously caused. I sent a response directly back to Roadrunner's "denial email" that I was extremely disappointed they had made a decision that is so grossly in error. I honestly thought this was an 'open and shut' claim considering the circumstances, but since the truck carrier and Roadrunner have colluded to avoid paying this claim, I'm hoping the Revdex.com can help.Desired Settlement: Billing Adjustment
In my damage statement to Roadrunner, I explained I'd found a new wheel at an online Autos parts supplier for around $250, minus shipping. I added it would be approximatley $30 to have the tire mounted and balanced on the new wheel. I didn't have shipping costs, but I'm assuming they will be between $30-$40. I simply want a new wheel for the vehicle, that's all. Btw, I sent photos of the wheel to a VW dealership, who said the scratches were too deep to bu
Business
Response:
Hi [redacted],Thank you for reaching out to us about this issue. The signed bill of lading indication the vehicle condition before shipment (see attached) states the following:-Vehicle too dirty for proper inspection-Damage all around, too much to list, vehicle goes as is, SDMT Transport not responsibleThere is no wheel damage indicated on the signed Bill of Lading. Customer signed bill of lading accepting vehicle with no damage notated. As per the RoadRunner contract also signed by the customer:10. Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility. Damage claims are not accepted when damage is claimed after the vehicle is dropped off. Damage must be notated on the bill of lading - this protects the carrier from damage occurring after vehicle drop-off and being claimed as the fault of the carrier.Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This response is absolutely proposterous; the vehicle is in near perfect condition. In fact, it was in a fender bender in a parking lot a few weeks before it was shipped, with the entire hood and left and right fenders newly painted. I can see by their response they have no intention of handling this in any way even approaching professionalism. My wife and I laughed out loud when we read their response; totally ridiculous. I can provide photos of the vehicle today; you can see for yourself it's in near perfect condition. The inspector/driver inspected the car for nearly 20 mins. There was no mention of "so much damage, too much to list". If that's the case, the vehicle would still have the damage, whatever damage their referring to here, and photos will prove this to be a completely false allegation. As I've stated multiple times, my daughter saw the damage once it had been taken off the truck. She mentioned the damage to the driver, but again, as stated, he said it must of been there prior to ship. She's too young and inexperienced to have known to note it on the bill of lading, which the driver also realized, which is why he kept pushing her to sign it, as he knew the trucking co would be liable. These are brand new scratches, evidenced in the photos. If they were on the vehicle prior to it leaving CA, why weren't they dirty like the rest of the vehicle? Roadrunner has made a decision to take full advantage of a young, inexperience adult in this situation; truly despicable. My daughter called me nearly in tears that the driver was aggressive, harsh and rushing her through the entire process. He absolutely knew they'd be liable for the scratches if he wasn't able to get the paperwork signed. Most important, and this is key, the driver never even informed my daughter of her options, or what the process is/was to claim any kind of damage. He just kept saying it must of been there at the origination point and pushing her to sign the bill of lading. If Roadrunner was even a semi-scrupulous, partially customer driven company, they would train their staff to walk the customers through their options, if something isn't right w/ the vehicle. Instead, their drivers must be trained to use whatever tactics necessary to get the customer to sign, even if it's clear there's damage to the merchandise, so as to not have any costs go against the transportation revenue generated from hauling that merchandise.I'm more than happy to send photos to refute the erroneous and completely fabricated claim the vehicle had "so much damage, it couldn't be listed" verbiage from Roadrunner. With regards to the damage wheel, it doesn't take a forensic detective to see the scratches in the pictures provided are brand new, with the rest of the wheel being completely dirty from the CA to WI trip. Roadrunner knows they cause this damage; it's the only plausible reason scratches not noted as the departure end, suddenly appeared at the arrival end. What's amazing to me, is Roadrunner is not only willing to completely fabricate stories about what happened here, but more importantly, they're totally ok w/ losing a customer, and future customers when this hits the social media circles, all for $300. I understand that's 100% their perogative, but it does speak volumes as to how they value and treat customers - it's no wonder they're willing to provide deceitful and fraudulent information - they don't care if customers ever come back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted],Please refer to the RoadRunner terms of service:10. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility.Customer agrees and understands that RoadRunner Auto Transport's sole responsibility in the transaction between the customer and RoadRunner Auto Transport is to procure a carrier for shipment of the customer's property. Customer understands that RoadRunner never takes possession of, transports, or delivers the Customer's property.11. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.Attached is the signed copy of said terms of service for booking in question. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When my daughter noticed the scratches on wheel, that was the time for the driver to inform her of her options. Not fabricate stories that the scratches must of already been there and pressure her to sign the form. He took full advantage of a young, inexperienced adult. We'd have a very different scenario on our hands if someone with experience had been there. With over 30 complaints against this company in less than a year, I don't think anybody familar with these circumstances would think they'd do anything even bordering on responsible and honest.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Review: My problem with this company currently involves numerous factors. This would include Billing/ Collection issues, as already selected, but as of now, I'm also dealing with delivery issues. The company is stating that I haven't payed the amount owed in full, but I'm quite aware that I have, with invoices clarifying that I indeed have payed what I owed them. They're currently being unresponsive, and I'm not quite sure what to do now in regards to getting my vehicle transported to the required destination, or just back to me.Desired Settlement: I'd like for the vehicle to be delivered to [redacted], where my husband is currently residing in regards to a career opportunity. Not too add, that he needs it rather urgently considering the expensive rate of rental cars.
Business
Response:
We contacted the customer regarding a payment issue because the payment was not going through. We do not complete a shipment until we can secure the full payment. We spoke to the customer and at that time the vehicle was delivered to the contracted person on 06/**/2015. We have no been contacted regarding any issues since then.
Review: Contacted this company on March [redacted] to transport my car from Alabama to Nevada. They quoted me a price, a pick up date and a delivery date. Everything was acceptable to me. I gave them my credit card and signed their contract.My delivery date was March [redacted]. On March [redacted] I contacted Roadrunner and asked if my car would be early, late or on time. They advised as far as they knew it would be on time. It was my birthday that weekend (03/**/15) and I had planned on going out of town, but I decided to stay in town and wait for my car based on the info given to me by Roadrunner on March [redacted].By March [redacted] my car had not shown up. I contacted Roadrunner several times by phone message, email and their web site. No one ever called me back. When I finally got someone on the phone on March [redacted] they just kept re-stating over and over that their contract gives no guarantee. I asked the person to contact the driver and they told me they couldn't. My car arrived on March [redacted]. I asked the driver why my car was late. He said it was not late. The shipment was booked for March [redacted]. The driver told me that the booking company tried to get him to agree to say he will deliver the car by March [redacted] but he told them absolutely not. He told them his schedule could not have the car there before the [redacted] or [redacted] of March. He said the booking company said to pick the car up anyways and just deliver it on the [redacted].The actual delivery company (which by the way was not Roadrunner)confirmed Roadrunner lied to me just to get my credit card and get my car on a truck. He said they knew from day 1 that the car was not going to be delivered on March [redacted]. I don't appreciate being lied to. I would not have agreed to a delivery date of March [redacted]. I already had another company ready to deliver at an earlier date. Roadrunner did nothing of value for me.According to my attorney, the contract they had me sign is null and void because it was predicated on fraud. Fraud being the lie that my car was booked w delivery date 03/**/15.Desired Settlement: Request refund of booking fee. Amount $195
Business
Response:
Good afternoon,We had contracted Southern Base Dispatch to pick up the vehicle on March [redacted] and have them deliver it by 03-**-2015. I attached the dispatch sheet showing Southern was contracted to pick up and deliver the vehicle for the "estimated dates". Unfortunately we can not guarantee dates for pick up or delivery due to possible carrier delays that are out of our control. Unfortunately we do apologize for the delay of 2 days and we advised the customer numerous times that dates are tentative and we were sorry for the delay. The customer was by all means not lied to by RoadRunner Auto Transport and there was and unfortunate delay that no one could have controlled. I sent over the signed contract the customer agreed to as well. Please see page 2 line 2 where it states all dates are estimates and no dates are guaranteed and that RoadRunner or the carrier will not be held liable for any delays that may have occurred. We apologize again for the inconvenience this may have caused.Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This business now has admitted they lied to me by way of their response to this complaint. I was told verbally and in writing before agreeing to hire them as well as in writing that I was giving them permission to move forward based on booking a delivery date of March [redacted]. They now admit this date was not what they booked. That they actually booked March [redacted]. I would be fine if they actually booked March [redacted] and there was an unforeseen delay, but this was not the case. This is a dispute because Roadrunner lied to me to get my credit card and my car on a truck by telling me they were booking March [redacted]. Now they are admitting they didn't book March [redacted], but rather March [redacted]. This is not a delay or some unforeseen circumstance. This is a lie. I would not have agreed to a booking delivery date of March [redacted].Furthermore, the actual reason I am very upset was because I have the actual driver's telephone number and name to confirm they actually booked a deliver date of March [redacted]. He said they tried to get him to agree to a deliver date of March [redacted] and he refused and told them it absolutely would not be delivered until March [redacted] or March [redacted]. They knew the delivery date was NOT March [redacted] but rather March [redacted] or March [redacted]. I would not have agreed to either of those dates. I had other options available with earlier delivery dates. I was hiring them based on the written and verbal date of March [redacted]. Upon confronting Roadrunner, they said it's possible their dispatcher company they use must have lied to them.. I can see that is possible, but that is a problem between them and their dispatcher. It has nothing to do with me. Anyways, it doesn't matter as they have already admitted they lied about my delivery date being March [redacted] when they actually booked March [redacted]. In closing, Roadrunner now admits they told me March [redacted] when they knew they booked March [redacted] or March [redacted]. No matter what the circumstance, they lied. I would not have given them permission to manage my shipment if they had been honest with me and told me the actual shipping delivery date was March [redacted] or March [redacted]. I paid the actual shipping company in full for the actual shipment as they did not lie to me. I do not feel Roadrunner should be paid if the only reason I hired them was based on a lie.They hide behind their contract which relieves them of any responsibility for an accurate deliver date. However, their contract is null and void since it is precluded by a lie.If they were lied to by their dispatcher, then that is something they should take up with them. When I spoke with them the week of the delivery they told me then that their dispatcher told them March [redacted]. Now they reply to Revdex.com that they were told March [redacted]. This company lies to cover their tracks, but they can't keep their lies in order.Either way it is absolutely wrong to tell someone a deliver date is March [redacted] when you KNOW you are not booking that date. I paid the delivery company in full ($900) for the delivery. They did their job and delivered my car according to what was booked. Roadrunner was supposed to manage the shipment (for $195.00) by booking it and advising me of the pick up date and delivery date. They chose to get my business by lying to me about the estimated delivery date. They did not do the job I hired them to do. They lied and cost me time and money. I do not feel I should have to pay someone who lied to me and did not do what they told me they were going to do. It's not that complicated. It's no so much the money, but rather not allowing this semi fraudulent company to keep doing business this way almost as a scam. Most people they beat down don't file complaints. I am solely in this to let them know they cannot do business this way and get away with it all the time. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Roadrunner keeps avoiding the actual issue. The actual issue is they lied to me stating they were booking a delivery date of 03/**/2015. Attached is written proof they told me they were booking a deliver date of 03/**/2015. (See attached "Booking Verified" which they sent to me by email upon my booking verifying my booking agreement). This confirms they told me they were booking a deliver date of 03/**/2015.Their own submission (Attached "Dispatch Sheet") shows they actually booked a deliver date of 03/**/2015.This is not a delay. It's a lie or maybe a mistake, but either was I was told an incorrect delivery date I would not have agreed to.I don't know how the business translates this into "We didn't lie" and the delivery was delayed. The summary of what happened is Roadrunner lied to me about the delivery date which in undeniable in the attached paperwork. Then it appears Roadrunner was lied to by Central Dispatch regarding the delivery date they actually booked with Valued Transportation. In the end both companies lied and the car was booked for a delivery date of 03/**/2015 and was delivered on 03/**/2015. I paid Valued Transportation in full for the actual delivery of the car as they did nothing wrong. I will not pay Roadrunner for lying to me about the actual booking. They were paid $195 to book the shipment and honestly tell me what they were booking.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Unfortunately all dates are tentative and estimates. This was explained over the phone, in the contract and as per our carriers. This was a contract that was verbally agreed to and signed. It also states the customer warrants that he will pay the transportation price/partial due payment to RoadRunner Auto Transport and will not try to offset any dispute for delays. We apologize for any inconvenience for the delay but the customer was advised of dates being estimates numerous times.
Review: Hired company to transport a vehicle from Florida to Kansas. Paid Road Runner upfront $245 and $600 was due upon delivery. The car was delivered by a vendor of Road Runner, Integrity Auto Carriers. I witnessed the driver of the transport damage the rear bumper when removing my vehicle from the transport truck. The driver stated he was new and this is not the first time he damaged a vehicle and not to get his boss involved as it will come from his pay and he would be fired. He offered to reduce the $600 due to $500 to compensate me for the damage. I did NOT agree to this as I knew it would cost more than $100 to repair. After much back and forth with the driver and his boss via telephone we agreed that I would hold onto the $600 due at delivery until I was able to get estimates for the damage and we would work out the difference once estimates were completed. The [redacted] at Integrity called several days later to follow up on the results of the estimates. When I told him the amount from a small auto body shop was the same as the dealer ($1467.82) he was very upset and rude. He recommended I glue the bumper and stated he could find someone who would do the work for much cheaper. He then hung up on me. I contacted Road Runner to explain that the driver was refusing to pay the damage and they recommended I file a complaint with their claims dept. I filed all required paperwork and documents along with photos of damage and written estimates for repairs. After several weeks the claims dept denied the claim stating the driver says that I agreed to not pay the $600 due at delivery in exchange for all compensation of damage. If this were true why would the driver's company contact me after to follow up on the estimates? The Bill of Lading I signed states "driver will be responsible for all damages".Desired Settlement: I would like a check in the amount of $867.82 which is the amount needed to repair the damaged bumper less the $600.00 retained from the amount due to driver.
Business
Response:
The signed Bill of Lading does state the driver is responsible for all damage. We are RoadRunner Auto Transport and Integrity Auto Cariiers who delivered the vehicle would be responsible for the damage. We had explained this to the customer and it is also in the contract he had agreed to before transport.
Review: I used Roadrunner Auto Transport for arrangement of a carrier to ship my vehicle across the U.S. last month. My vehicle sustained extensive damage during transit to it's final destination, while under the care of the carrier company, [redacted] ([redacted]). Since my vehicle (black exterior) was delivered after dark, to a friend's home in a very dimly-light neighborhood, and the car itself was very dirty due to weather from the trip (to be expected), the damage was not initially apparent upon delivery, nor did the driver report any damage when he dropped off my vehicle. Thus, the Bill of Landing was signed for.
Upon further inspection of my vehicle the following day, I noticed extensive damage to the exterior of my car- some sort of aerosolized caustic agent had been sprayed on both the hood and trunk of my car, as well as down both of the sides of my vehicle from front to rear, creating a shockingly large amount of damage to the paint job. The damage was so severe, it required specialized services by a car detailing shop, involving stripping down the paint, to remove the caustic agent. This process cost me $425.
In addition, the right lower bumper of my vehicle had been hit during transport, and had then been sloppily buffered and patched over in two areas in an attempt to conceal the damage. I have yet to get a formal estimate for the repair of this damage.
When I submitted a claim to Roadrunner Auto Transport for the damage to my vehicle, including a lengthy explanation of the situation and multiple photos of the damage, it was immediately denied due to the fact that the Bill of Landing had originally been signed without notation of damage, and thus, per their claims department: "Roadrunner Auto Transport/Carrier and their agents are relieved of any further responsibility."
The extent of damage sustained to my vehicle is absolutely unacceptable, in my opinion, irregardless of the fact that the Bill of Landing had been signed. The cost to ship my vehicle with Roadrunner was roughly $1,125. Like I had mentioned, I have already spent $425 repairing damage to the paint (which took nearly 9 hours, and required me to pay for cab rides to and from the repair shop); and preliminary estimates for the damage to my bumper have ranged to upwards of an additional $1,000.
I am currently in my final few months of medical school; I have no income and am living almost exclusively off of student federal loans. I work usually 6 days per week, and rely heavily on my car to get to and from the hospital each day. That being said, the damage to my vehicle as a result of extremely reckless transportation has created a significant amount of strain on me financially, and the time commitment required to deal with this issue is interfering with my schooling. Additionally, I will have to find and pay for alternate transportation in order to take my car back to an auto shop to have the bumper repaired.Desired Settlement: I would like Roadrunner Auto Transport to take responsibility for the damage to my vehicle, which occurred under the direct supervision of [redacted] carrier, with whom they arranged transportation of my vehicle.
Additionally, I would like Roadrunner to take financial responsibility for the above mentioned damage. I have copies of the receipt from the auto body detailing shop, and I will be happy to get a formal estimate for the repair of my bumper, including estimates for the cost of a rental car, which I will need to get to and from the hospital while my car undergoes this additional repair.
Business
Response:
Unfortunately, when we received the customers claim there was no proof of the damage. The inspection reports we not marked showing any of the damage the customer claimed was made during transport. That is solely the only reason why it was denied. We need proof to submit a claim to our carries insurance company and the customer nor the driver marked any type of damage when the vehicle was delivered.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand the company's policy, but like I had mentioned in my original complaint, the conditions in which my vehicle was delivered made it impossible to properly assess my car for damage. Also, the driver did not mention any damage to my vehicle when he dropped it off. For these reasons, I obviously wouldn't have been able to report damage at the time of delivery.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Review: We contacted Roadrunner auto transport our car from Denver, Colorado to Wichita, Kansas, Pickup was on 11/*/2014 around 9 pm by JLS Transport. A vehicle condition report was put together by the company at pickup time and signed by the company employee and emailed to us. It was scheduled to be delivered on 11/*/2014 during business hours to our mechanic in Wichita. We left a money order with our mechanic so Roadrunner can be paid. Then we were told by our mechanic that delivery was not going to be during the day but after midnight sometime and our mechanic had worked out with the delivery person to pay him electronically.
We were contacted by the company on the 11/* morning to pick up the car. I went to look at the vehicle at 2:00PM that same Saturday and noticed the whole rear right quarter (fender) is severely dented, the right tail light is completely broken and there is bad damage to the trunk lid. If viewed from the immediate back, it looks like there might have been some frame damage (the vehicle looks a little lobsided). The whole damage looks like there was a collision on the right rear quarter panel, not something light or simple. There were all this commercial white tapes wrapped around the damage apparently put on by the transport company.
Upon discovering the damage, I called [redacted] (the driver for JLS transport - ###-###-####) at 2:34pm and told him about the damages. He said something about pictures and I asked him to send me what he took the night of the pickup. He asked for my email and I provided that to him.
At 3:17pm, I got a call from someone that said he is the [redacted] for JLS transport asking about the situation. I told him all of these and he said he would get the pictures from his computer servers. He also mentioned something about [redacted] not having flash and [redacted]’s pictures were dark and there were more he took later the next morning (I assumed 11/*/2014). I asked for all the pictures, dark or otherwise.
I called him a few more times and he kept telling me he was trying to get the pictures. I emailed him the same pictures attached, to [redacted] when he asked. Later that evening I again emailed him to ask for his promised pictures and got this reply on Sunday - “I need to have our IT dept dig them from our server once they do this I will be able to determine the extent of any damage claims.”
I waited through most of Monday to give him the time to obtain the pictures but when I didn’t hear from him, I tried calling the number I had and the number is not accepting calls ###-###-####. This [redacted] never gave me his name.
I contacted Roadrunner the morning of 11/*/2014 and got in touch with [redacted] the [redacted]. We sent her the pickup condition report and pictures of the damage. After several calls, the claims department stopped answering our calls.
On 11/**/2014, we were told that our claim was denied because we cannot prove that damage to the vehicle was made during the time the vehicle was in the driver's possession.
If the damage was made outside the time of the driver' possession of the vehicle timeframe, then who put the tapes over the damaged trunk?
We had to go through our insurance company to get our car damage resolved and had to pay a huge deductible. The insurance totaled the car and so we had to get another vehicle.Desired Settlement: I would like the company to accept responsibility and apologize for the bad business practice of covering up their mistakes.
I would also like to have a refund of my delivery fee of $584 and also the $1000 deductible I had to pay to my insurance company.
Business
Response:
To Whom it May Concern, We apologize for the inconvenience this may have caused. It is our every intention to ensure that all of our vehicle shipments occur on time and damage free. However for this specific case, we have provided images of the vehicle taken by our driver showingthat the vehicle had clearly been in an accident prior to pickup. The vehicle was shipped as "inoperable" and our contract signed by the customer reflects this. The customer acknowledged to us prior to shipment that the damage to the vehicle had occurred prior to shipment. When our driver picked up the vehicle from the customers son he was informed that the son had gotten into an accident and the vehicle did not run. The vehicle was then delivered to the customer's mechanic of choice. When we deliver vehicles the delivery party is required to complete an inspection report to acknowledge any damage yet this was not done. As per our signed contract by the customer you must provide the inspection report to submit any type of claim. We are an auto transport company, not an insurance company; we do not pay out claims on vehicles that are given to us in extremely questionable condition unless there is proof that we worsened that condition during transport. The damage claim has been denied because no such proof has been provided to us.Please do not hesitate to contact us further for more details or additional assistance in this matter.Thank You RoadRunner Auto Transport Thanks
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business does not address our complaint because the right front damage referenced in their reply and provided by the picture (Car1.jpg) is NOT our concern and is NOT the reason for the complaint. Our complaint is about the damage caused by the business to the right rear end of the vehicle as can be clearly seen in the picture (Car2.jpg). Additionally, the car is NOT inoperable due to the right front damage as that happened a long time ago, as our daughter (not son as indicated in the business' response), would have clearly known. The reason the car was inoperable is not due to any accident. The reason we had it shipped is so that our local mechanic, that we trust, would fix it to make it operable again. Additionally, the delivery was NOT on time. They had to change the time of delivery from during working hours to after midnight. Therefore, the business' narrative was clearly: (1) avoiding the issue - specifically the damage to the right rear end and (2) false or misinformed statements about conversation with a son I do not have, about an accident that didn't happen.Additionally, it looks like the business didn't take any pictures at the time of pickup as they say they would (because the picture provided in their reply was a picture my daughter had taken at the time of pickup and I sent to the business when I filed the original complaint with them), and the BOL attached (prepared by the driver/pickup person at the time of the pickup and sent to us by the driver/pickup person) does NOT indicate any damage to the right rear and trunk of the car.Allow me to logically guide you through the process:1) Picture Car1.jpg was taken by my daughter before the car was loaded up by the business. It can clearly be seen that the right rear was in perfect condition.2) We were informed by the business that the carrier wrapped up damaged parts with white tape before they start the drive from Denver to Wichita.3) Picture Car2.jpg was taken after it was dropped off at my mechanic.4) In picture Car2.jpg, we can clearly see the extensive damage to the right rear and the trunk of the car.5) We can also see that the damage is under their white tape provided by the carrier.THEREFORE: By any logical reasoning, the damage occurred between (1) and (3). Somewhere between the time my daughter handed the keys over to the truck drivers and the time they wrapped it up, something happened to the right rear and trunk of my vehicle. It CANNOT have happened AFTER it was delivered because it is UNDER their white tapes. It CANNOT happen BEFORE it was delivered because the picture (car1.jpg) shows a perfectly fine right rear. In addition, when we first reported this to the carrier, we were given the run-around about having to "get" their picture from the computer server and it would take them hours. It ended up that they can't produce any pictures at all. I don't mind errors and mistakes, but I cannot tolerate being given the run-around and being lied to. Here is the result I am looking for to this complaint:1) An admission from the vendor of their mistake and take responsibility for their failure2) To acknowledge that they did not meet their goal of damage free and on-time delivery3) A refund of the shipping charges because I agreed to pay for a service done properly, not to damage my car and lied to and given the run-around4) A compensation of $1,000 because I had to file the damages with my insurance and that is the amount of my deductible. If there had been no damage, I wouldn't have had to file with insurance company at all and still have my car that I can fix.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Unfortunately there is no way to determine that the damage was not pre-existing since there was no inspection report done at the time of delivery. As per our contract that the customer agreed to we cannot submit a claim with out a final inspection report that is signed at the time of delivery. Please see page 2 line 10. of our damage clause. When our driver picked up the vehicle the customers son advised him he was in a car accident and all of the damage that the vehicle had was pre-existing. The driver had to tape the fender because it was unsafe to place on the carrier as there was loose parts. Please see the attached contract page 2 line 4 it states that all loose parts must be secured. At this point in time there is nothing that we can do as the damage was pre-existing and there was no inspection report done at the time of delivery to prove otherwise.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree with the business' response. There are ways to determine that the one (only one specific damage) we are interested in, was NOT pre-existing.1) The picture car1.jpg which was taken at the time of pickup, shows NO damage to the right rear fender (and bumper/trunk).2) The pick-up report that was signed by your driver and my daughter at the time of pickup, does NOT document this level of damage in that area.Between those two items above, we have certainty that the damage to the right rear and trunk can clearly be seen to be all connected in one incident (car2.jpg) AND that happened after the car was picked up. Therefore it is incorrect of the business to claim they are unable to prove it was NOT a pre-existing condition. If their driver had not change the time of delivery as he had originally promised (around 5pm), then it would have been delivered at the time when my mechanic would be there. Because the driver delivered 7 or more hours later than promised, after midnight (how could a business expect someone to be available at pickup after midnight???).I am accusing the business of knowing the damage was their fault and changing the delivery time to ensure that no one would be there. Calling out the fine print in the contract is fine, but that is a sign of a company that had failed to do what they say and is now trying to wiggle out of their responsibility, which is definitely not a company that wants to ensure their customers are satisfied. Selectively pointing out the lack of delivery report and forgetting to point out the PICK-UP report (which was created by the business) shows no such level of damage is irresponsible to say the least.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: Scheduled a booking to transport my car from New York to California.
When I made this booking I was told that the car would arrive before Christmas. It is now four days after Christmas and I can't get a straight answer on where my car currently is and when it will be delivered.
The customer service I have received has been subpar. I have not been contacted by their company in regards to this complaint. They will not give me information on the carrier being used.
I have been told that I will be contacted on the whereabouts of my car, and I have not
This has been one of the most unprofessional companies I have every dealt with. I wish I had done my research reading reviews before booking with this company.Desired Settlement: I would like a reduced cost due to the unprofessionalism and misleading information on this transport.
Business
Response:
We have contacted the customer numerous times in regards to their vehicle location. Vehicle is and has been accounted for and is on time. Thank You
Review: Road Runner Auto Transport gives on-line price quotes to ship vehicles across the country. They gave a email quoted rate which I accepted. I entered into an agreement for services at the quoted price and provided my credit card information to them. I completed all their required on line paperwork with my personal information. They then called me 2 days later to advise they would not honor their own quote due to "daily changes in shipping costs." I was advised that the quote was only an estimate and the actual costs would be substantially higher to ship my vehicle. No where on their website is there any statements indicating the quotes they provide for shipping were estimates. The direct language on the quoted rate "is your total price and includes all taxes, fees and full insurance." This is a deceptive business practice that needs to be stopped to protect others from this "bait and switch" business tactic.Desired Settlement: They should honor their accepted quotes. To not honor this quote acts as an unfair practice where this company bids for work and then does not perform under their obligations. To not honor their quotes as they are given through their own website is a fundamental deceptive practice with works just like an old-fashioned "bait and switch." I believe that unlawful business practice happens with this company every day if they advertise for bids for services that are not accurate or honored.
Business
Response:
To whom it may concern,The prices that are given are estimated prices which is why they are called "quotes". This is a shipping industry standard that prices and shipping costs can change seasonally. We apologize for the inconvenience this may have caused but all rates are estimates which again is why it is called a quote until we can confirm the shipment with the customer and the price with the drivers.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They did not answer or address the issue which I have complained. They issued a quote for services which, once accepted, formed a contract for services at this point once I filled out their required forms and provided both my credit card and personal information to their company. The quoted price that I/we agreed to was unilaterally altered by them without lawful cause or just consideration to me as the consumer. This business is offering services to the public that they know they will not honor. This is their own website under their specific control that provides the "quotes" for services they will render in exchange for payment. They are in essence saying that the agreements that people like me rely upon in making our decision to hire their company can be unilaterally rejected and new terms or fees added without any redress available to the consumer. Their own quote form says in specific and unequivocal language that the total quote "includes all taxes, fees and insurance." There is no statements anywhere on their own website or forms that state the quote can be unilaterally changed by the company at their own whim or desire. To then alter an accepted quote is, in my opinion, a fraudulent and deceptive business practice. This company is hiding behind their statement that they conform to an "Industry Standard" when quoting for business. As far as all other national vehicle shipping company's I've already dealt with, there is absolutely not an industry standard practice that baits a customer with one price point and then changes it without any recourse or explanation other than "shipping rates change." That's unlawful, never mind reprehensible! The public needs to be aware and educated when companies fraudulently hold out services they will never honor. This company should be required to disclose their quotes as estimates to avoid perpetuating fraud on the consumer. But this they did not do. Road Runner Transport seems reticent to admit their negligence in this regard and to address the problem with me in a professional manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
The online quoting system in which you used is extremely difficult to update minute to minute. We have several employees in our dispatch department that strictly research pricing to make sure the system is as accurate as possible. Keep in mind we service the entire United States unlike most transport carriers and there are over 5,000 routes to be updated daily. Pricing fluctuates with things that change constantly such as demand of carriers as the weather improves and gas prices. We do the best we can in this situation to keep the most accurate price quotes in our online system. Our intention is never to "bait and switch" a customer - logically, it wouldn't make sense for us to do so. We would never expect you to keep your booking with us after a $300 price increase, so why would we even try if our only intention was to get more money? Clearly this is true in this situation because you cancelled your booking with us. This is simply a situation of the original quote being outdated as things change in real-time and we do apologize. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Again, not addressing the problem with your own system that produces the quotes that consumers rely upon. This company has not addressed the problem that I encountered nor made any attempts to redress my issues other than saying, "sorry, we've got lots of business and can't be expected to manage our own system..." See my earlier response for my detailed accounting of their deceptive and fraudulent business practices regarding procuring of internet business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I contracted with Alaska Car Transport in early October to transport my truck from Anchorage to Titusville Florida the end of November. I was directed by them to drop off my truck on November ** for the voyage south. The first lie was they were closed that day and did not tell me. The next week I finally dropped it off, and was promised my truck would be picked up on the [redacted] and headed to Florida. I have an email stating it was picked up and in route. A week later when it failed to show I discovered it never was picked up despite their contractual statement it was. I then have spent the next four weeks in daily phone calls and emails demanding service and for it to be shipped. They have continuously lied to me about truck availability, ship dates and arrival date. It was picked up on December ** and their trucking company assured me via phone it would be delivered no later than January *. Today I find out the truck never even left Tacoma until January * and now may not arrive for another week. This company has used bait and switch techniques, outright lies and the poorest customer service I have ever seen. They have no remorse for their pathetic service and offered nothing to compensate me for their lack of delivery and all my costs involved in this mess.Desired Settlement: Refund Because they have consistently lied to me and failed to make even close to compliance with their promises I feel a full to partial refund is required.
Consumer
Response:
At this time, I have not been contacted by Alaska Car Transport regarding complaint ID [redacted]. It does not surprise me they have not responded. That seems to be there preferred method of dealing with customers once they have taken their money. Sincerely,[redacted]
Review: I contacted this company on May **, 2015 regarding shipping my car from [redacted] to [redacted]. I was asked to sign a contract and was told there was a $195.00 booking fee that would not be charged to my credit card until a driver had been assigned/contacted me regarding the shipment of my vehicle. I was never contacted that a driver was assigned to ship my vehicle, but my credit card was charged the $195.00 anyway. I contacted them twice by email and three times while I was at work and all I got was excuses. I called my credit card company the next business day to dispute the charges, stating this was fraud. I was contacted by someone at this company that stated; "the credit card companies always side with us." I never received any other communication from this company after that conversation. (No phone calls, letters, or emails.) I recently received a collection letter from "[redacted] stating that RoadRunner Auto Transport sent me to collections for $205.00 for services they never even fulfilled, threatening to report this amount to all major credit reporting bureaus if this amount was not paid in full.Desired Settlement: $205.00 reimbursed for unethical/fraudulent activity. Services were NEVER rendered.
Business
Response:
Good afternoon,Yes the contract was agreed to on 05/**/2015 and the driver ([redacted]) was scheduled to pick up the vehicle on 07-**-2015. We had emailed and spoke to the customer to confirm the pick up date on 05/**/2015 and advised her of the charge of the $195 that was charged the same day as she was aware of. The customer later contacted us to cancel the booking on 05-**-2015 at that time since we already had a driver assigned to pick up the vehicle the deposit is non refundable as per the agreed upon contract. The customer disputed the charge with her credit card company 2 times which is why it was sent to collections. The balance of$195 is still owed to us at this time.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The reason I disputed the charges on my credit card was because a driver was NEVER assigned to pick up my car and I contacted them several times (see attached emails) after the emails as well asking why my credit card was charged anyways when a driver had NEVER contacted me and I certainly never received any emails from them confirming a driver was assigned as well, so the deposit, according to their own contract is still refundable. This is fraud plain and simple.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
The proof was sent over that we assigned a driver and the signed contract as well. A representative from Road Runner's dispatch department had contacted the customer to advise of the "estimated" pick up and delivery dates and the charge to to her credit card which she verbally agreed to and agreed to in writing. The drivers do not contact a customer until the day of pick up. We apologize for the inconvenience this may have caused but the contract was signed and agreed to and at the point the funds are still due.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I never received a confirmation that a driver was assigned and no one from their dispatch department ever contacted stating that a driver had been assigned, even after I had sent several emails and contacted the company by phone, which is exactly the reason I disputed the charges on my credit card. I only received a call from the company after the charges had been disputed. I completely read and understood the contract when I signed it, but their contract also states you have the right to cancel the contract up until a driver has been assigned, which I NEVER received confirmation of at any time. Not only is this unethical, but it constitutes fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I contracted with RoadRunner Auto Transport to ship my car from [redacted] to [redacted]. My story actually begins with [redacted] Auto Transport, who is equally, if not more, distrustful as RoadRunner. [redacted] never showed to pick up my car and I was moving out of the state in less than 48 hours, so my mom found RoadRunner and gave them a ring. [redacted], the salesperson, sold her a dream--told her that someone would be out to pick up my car at [redacted] the next afternoon. He told her that he would have to charge her an additional $450 for an expedited pickup service since it was within 24 hrs. Very specific times and offers. The next morning, [redacted] calls back alleging that they have someone to pick my car up that day (after I complained and cancelled with them) and that RoadRunner was misleading me. [redacted] had less than nice things to say about RoadRunner, and vice versa, but ultimately they were right. RoadRunner did lie about having a confirmed driver, and my car was not picked up until the day after I left town. Because of the great customer service from [redacted], who apologized for [redacted]'s misinformation, I agreed to make due and have my car shipped anyway.
After speaking with [redacted], all hell broke loose. [redacted] transferred me to someone in billing to discuss the price since I was charged extra for "expedited pickup." That person was rather rude, and never apologized for the miscommunication. They refused to refund my money since I was no longer getting quick pickup. But, at this point, they already had my car and I was tired from the moving process, so I went with it.
I received a confirmation email stating exactly what was charged to my credit card as a deposit, as well as very distinct payment instructions for the driver. The driver, with [redacted] Comany, was very nice and gave me his personal cell phone number so I could keep in contact with him along his journey. My only complaint about the driving company is that the driver showed late due to a broken wheel axel, but he called and informed us. No problem. When the driver arrived, I showed him the email and gave him the check. He was told to collect $50 additional over what I was quoted; however, after I showed him the email, he took the check and said that the two companies would hash it out. A couple days later I get an insane phone call from RoadRunner, accusing me of purposely shorting the driver and that I owe them $50. The person on the phone was extremely unprofessional, and she personally disrespected me by calling into question my character. She claimed that I was charged a different amount on my credit card and that I owed the driver $950 as opposed to $900. I plan to check with my credit card company tonight to verify what I was actually charged. However, the confirmation email I received clearly states to give the driver a certified check for $900. If I have the money to pay you over $1,000, surely I can pay $50... BUT I was not quoted for that. I paid what I owed, and now they want more. They lied to get my business and fed me a lie about an "expedited pickup" and now they want even more money on the back end. The woman from RoadRunner got so irate with me that I ended up hanging up the phone because the call was causing me distress. Just recently I received a voicemail from her calling me a "[redacted]" and the b-word. . . all over $50. I wouldn't have even minded paying it and clearing up whatever the misunderstanding is, but I refuse to be berated and disrespected. No professional business should treat its customers this way.
I feel like RoadRunner owes me $450 for making promises that they could not keep, related to the expedited pickup. The driver was great and I do not want him to be affected by this, but RoadRunner did not do their job and are misadvertising themselves as a direct trucking company when they are actually a transport brokerage just like [redacted]. The woman who I spoke to last and who left me a scathing voicemail surely owe me an apology, as well as a formal written apology from both RoadRunner and [redacted]Desired Settlement: I would like to be compensated for the "expedited pickup" that I did not receive. The late pickup cause a huge inconvenience, and I had to leave me car with someone else for it to be picked up. Moreso, I would like a formal apology from RoadRunner and [redacted] for their poor communication, customer service, and personal character assassination.
Business
Response:
RoadRunner was in contact with the customer. We have nothing to do with "[redacted]". There was another party at the pick up location that we were dealing with as well other then the customer. Unfortunately nothing is guaranteed in this business so we do not guarantee times or pick-up dates which was explained to the customer as well as in the contract she had signed and agreed to. Our expediting fee is not to guarantee pick up on a specific day but to assign a driver as quick as possible. We had apologized for the inconvenience regarding the driver who had picked up her vehicle and advised the customer we are sending her a [redacted] gift card as a courtesy.
Review: Good afternoon,
I am writing you this email due to a miscommunication with ROADRUNNER AUTO TRANSPORT. I called DIY to set up a move shipping a car to NY, they had booked me for a move through Umbrella auto transport. They had me signed the service agreement waiting on the vehicle to be picked up. I was told the vehicle would be picked up on the [redacted] and a driver would be contacting me. I was waiting on the driver to call me, someone called and informed me if I still wanted to move my car, I said yes, thinking it's the driver from Umbrella. He asked for my credit card information and where the vehicle was being picked up from and where it was going. At that point he said someone should be contacting me. I then get a call to sign a service request, here I am thinking I am talking to the same people and signed it via email. The morning of the [redacted] I received a call saying my vehicle was supposed to be picked up my a driver between 8am-9pm. The driver didn't show up. I got a call from a number I didn't know saying they would pick up my vehicle around 1600 on the [redacted] of March. They should up and picked it up on 1600 on the [redacted] which was umbrella auto transport. At approximately 1700, I received a call on the [redacted] from a person saying he is with roadrunner to pick up my vehicle, I told him that the vehicle was picked up by umbrella and was already on his way to new York and for some reason I am confused why they would send two drivers out to get the same vehicle. He the driver said it was common to get double booked and he would let his office know.
Today around 1200 Pacific time I got a called from Road runner saying that I booked with them and the driver was sent and was informed that it was picked up by another carrier. I told her I never called roadrunner to set up anything and that someone might have got my number and called while I was under the impression that I was dealing with Umbrella Auto transport through DIY broker. I am trying to get a refund of $345 that was charged to my card. I personally didn't call roadrunner but somehow they got my number and was able to see that I had a transport going to NY and called. My vehicle is already on its way to NY with another carrier and I don't think its fair to charge my card because I told the driver it had already been picked up. Had I know it was another carrier I would not have signed the service request. I am kindly asking your staff to look in this matter and kindly credit back the $345 to my card. Thank you and awaiting your response.
PS not only that I was called saying my card was incorrect and I had to give my correct credit card to now thinking roadrunner. The assigned a dispatcher within 24hrs or you calling. Once a dispatcher is assigned you cannot get your refund back even if you call and cancel. The dispatching company didn’t get paid but road runner charges you for services they had to do to find the dispatcher. They charged me $345 dollars on my card and they will not refund my money even though no services was rendered.Desired Settlement: Unresolved issue, been trying to talk to the company about it and currently as of today no refund. I am going to advise that the military put a block on this company and have service members not support this business. The representative needs to explain that they charge your card before services is even rendered and that they need to understand that before they decide to go with this company.
Business
Response:
Hello, This story is simply not true. We have no way of seeing that you were moving your vehicle with another company, unless you contacted us at some point and gave us your information. Even if we could reach out to you out of the blue as you said we did, our company logo is listed clearly everywhere on our emails and is quite obviously different than any other company, so this would have been seen while signing any paperwork. There is simply no way this situation played out as it is written in this complaint. Please contact our customer service department at ###-###-#### and we will speak with you regarding this situation and do anything we can to rectify it. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
totally on there part not true. When I spoke to the manager, about this all get was said was that the service contract was signed and it was nothing they could do because their services wss rendered in finding a dispatcher. I explained to the manager that it was a mistake in double booking as here company who called me who I thought was the same broker who I was talking to from the start. Yes her company called and asked if I was still moving my vehicle to Ny and I said yes and gave them the pertinent information. I signed the service agreement thinking it was the one signed earlier and didn't even bother to read it as I thought it was the same one I had signed with the other company. The service agreement I signed said $295 was supposed to be used for the deposit and that was what I signed the service for. Now when the driver called me to pick up the vehicle I told him that it was already picked up already and there seems to be some confusion. He said no never mind save me time to pick up the vehicle as he was down in San Diego and didn't waster his time driving up. The next morning on the [redacted] or [redacted] not sure I got a call from road runner saying that I was booked and I canceled on them when the order was dispatched, I explained to the lady that I was confused and didn't understand why two drivers where assigned, she told me that the service contract was signed and no refund could be given and the 345 would not be refunded. Now when the order was booked I signed the deposit for 295 dollars. The order was booked on the [redacted] of March and a carrier assigned on the [redacted] of March immediately after booking. Their cancellation policy said you can cancel anytime as long as carrier is not assigned. However, they assigned the carrier wishing 24hrs making it impossible to cancel or get your money back. I was notified by an automated email that the car was assigned a carrier on the [redacted] of March and that a deposit of $345 would be taken out. Now remember the contact that I had signed said $295 , but the automated email said $345 which was never in the contract. I called the carrier that was assigned the pick up and they said they never got the $345 for that vehicle. In other words the manager explained to me that the money went to the dispatcher because they rendered service for finding the carrier. I don't agree with this because I don't see that as an honest service because all they had to do was call around and find a carrier and that carrier didn't even pick up the load or wasted his time . I called and explained to the managers and they seems to not have an heart in knowing this was and honest mistake and that it was not done deliberately. Not only that but I was told by road runner they carrier would pick up the car between 0800 and 9pm, I took off work awaiting the driver to call me and no call was given. I wasted my time and lost money taking off work. I called them back the next day and they said the driver must have been delayed. I told them I took off and lost money from work and seems like it didn't really matter. I believe no service was rendered and the contract and what I signed and what they charged was two different prices. I need to get a refund back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I needed a car shipped from Missouri to Massachusetts and I had a carrier working on the job. The company called me to tell me they couldn't get the car on 7-*-15 the date promised. Told me it would be the following day, the following day the same story. After getting tired of that I contacted Roadrunner as the quotes were not too far off. When I received a call back from Eric he stated that it was in fact going to be 1,245.00 as opposed to the 1,007.00 Quote and explained why. Which made sense so I decided to book it. He then explained the two forms of payment they take. Full payment they charge you 3% more up front, and the partial pay where you pay a portion at "pick up" and the remainder at delivery. I agreed to the partial payment and he needed my credit card which would be charged when the car was picked up. I provided him with my information and he assured that I could cancel at any time with no charge as they would not charge me until the car was picked up. I said OK. He told me he was sending over the contract and confirmation emails. I said OK and we ended the call. At 3:54PM EST I received a call stating that they were picking up the car on 7-*-15. At 5:53 I realized that Eric input the address wrong for the pick up location so I contacted [redacted] who was actually the company transporting the vehicle Paul said no problem he would call the driver and correct it with him he told me I would have received a call from the driver prior to pickup anyways. Twenty minutes later I received a call from the dealership where I purchased the car stating that the driver called and said that he would be there in 20 minutes to get the car. I said great and immediately called Paul at [redacted] to ensure he got in touch with his driver he said he did but his driver would not be there until tomorrow. I explained that the driver called the dealership already. He informed me that it was not his driver. I quickly hung up the phone and contacted the dealer to find out what was going on. The original company I contracted to do the job had come through without any notice. I said OK and called Paul at [redacted] again to make sure he told his driver not to bother. He said No problem these things happen and thanked me for calling to tell him about the issue. I called to cancel it with roadrunner at 6:41PM EST and they told me that they put it in the system the canceling employee would call me to confirm the cancelation. I checked my bank account in the morning and they had a pending transaction in the amount of $245.00. I tried calling roadrunner first thing in the morning on the [redacted] as I had not heard from them on the [redacted]. The customer service rep told me that Melissa would be calling to confirm the cancelation. At 1:58 PM EST I received a call from Melissa asking that my $245.00 be refunded as they had not picked up the car. She said that is not how it works and I replied but you didn't provide a service. I also tried telling her that Eric told me that I would not be charged until the car was picked up. She was rude and kept interrupting me telling me that the contract states that the charge happens when the order is confirmed. I explained several times that is not what I was told. She told me she can pull the call and hear what was said. I said please do as Ill be expecting an apology when that is done. I was never told the original call was being recorded which I'm certain is illegal.Desired Settlement: I would like a refund in the amount of 245.00 as I worked within what I was told over the phone. As well as the fraudulent use of recording the calls.
Business
Response:
We are very disappointed to hear that you are not 100% happy with our service. You were notified by our dispatch department when we had a driver confirmed for the price and the charge on your card. The contractual terms that were signed and agreed to do also state that cancellation fees will be assessed when cancelling after a driver is assigned. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Be fair warned people using this carrier. I was told they can pull the calls after I set up the arrangement and asked for a refund. Not once during the automated system or when speaking to a salesperson do they tell you they are recording you. If I'm not refunded I'll be seeking an attorney to discuss the fact that you are recording people without giving them the knowledge of them being recorded up front. See link for federal law.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told by Melissa M. That she was going to pull the call to prove that "Eric" said that "there were cancellation fees" which was not the case. Nor was what I was told when speaking with Eric! Eric said I would not be charged until the car was picked up. Not when a driver was assigned. Melissa M. Is rude and does not let the customer try and speak at all. Every time I tried to make a comment she cut me off. Refund my money or I'll have my attorney give you a call. According to Melissa M. On Wednesday of this week you record conversations and she can pull calls to prove what was said.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted],I apologize if anyone told you over the phone that we record phone calls but I can assure you that we do not. There is no reason for any attorney to give us a call; the contract that you signed for our terms of service state clearly that a cancellation fee will be assessed if any order is canceled past the point of a driver being assigned to your route. We welcome any attorney to view this provision in our contract and if they have any questions about it we would be happy to discuss with them further. Thank You
Review: Road runner auto transport is the worst car shipper ever. My car was picked up late and arrived late..they also lied about alot of details,my car was driven by shipper for 21 miles,there was no need to drive the car it was supposed to be on a truck the entire time. And as a result of them driving I now have a check engine light tjat I will have to pay to get checked and to top it off they stole a 500 dollar hand held tuner from my car,,Desired Settlement: I want my 1100 dollars back to pay for damages,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The shipper drove my car over 20 miles amd caused check engine light to come on. My mechanic said it was from someone driving my car very hard while the engine was Cold,, I would like some of my 1200 dollars back,,
Business
Response:
We have been in contact with the [redacted] regarding his claim. We have requested all of the documentation needed to submit and process his claim and he has yet to submit any of the supporting documents to our claims department. [redacted] is aware that he has 30 days to submit his documents for this claim.Thank you.
Review: I scheduled a drop off of my vehicle on 11/**/3015 and my vehicle was operating in perfect condition when it was released to Hawaii Car Transport's care. When it was given to me during the week of 11/**/2015 the delivery driver said he had a hard time getting the vehicle to start and that it sounded like the battery might die. When I turned off my vehicle the day of drop off, it did not turn back on. I contacted Hawaii Car Transport via email and per a phone conversation, but was told that they were not responsible for the matter. My previous battery was less than two years old and the cost was $159.14.Desired Settlement: Refund, I have documentation for the cost of the battery and contact with tow company that jump started my vehicle.
Business
Response:
This is an inquiry for Hawaii Car Transport. This is the RoadRunner Auto Transport Revdex.com page. We would advise you to contact Hawaii Car Transport directly to resolve your claim. Thank You
Business
Response:
Dear Sir/Mam, As per our contract, all vehicle damage claims must be initiated with the auto transport carrier. We would be happy to assist you with this process; please give us a call at ###-###-#### and our customer service department will be eager to assist you in starting the claim. Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contacted Hawaii Car Transport via the instructions I received through the email and was greeting by a hostile customer service agent. I do not feel that the complaint was handled in a professional manner and desire no further contact with this company regarding my complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I WANTED TO TRANSPORT MY NISSAN (SENTRA) CAR FROM [redacted] TO [redacted]. AND SO I BOUGHT TRANSPORT SERVICE FROM "ROADRUNNERS AUTO TRANSPORT COMPANY" ON DATE 01/**/2015 IN $1145.00. AT THE TIME OF BUSINESS, THE GUY ([redacted]) WHO WAS DEALING ON BEHALF OF THIS COMPANY TOLD ME THAT THEY HAVE DRIVER AND CAN SCHEDULE PICK OF CAR FROM MY HOME ON 01/**/2015 AND WILL DELIVER CAR AT [redacted] ON 01/**/2015. HE ALSO FORCED ME TO REMOVE MY CAR FROM "BEDDING DASHBOARD" WHERE OTHER DRIVERS WERE BIDDING FOR MY CAR. ONE OF BIDDER WAS READY TO TRANSPORT MY CAR IN $995 BUT I CHOOSE "ROADRUNNERS" BECAUSE I WANT TO RECEIVE MY CAR EARLIER. THEY CHARGED $245 ON THE DAY OF BOOKING AND SUPPOSED TO PAY $900 TO THE DRIVER ON THE DAY OF DELIVERY. BUT ON THE SCHEDULED PICK UP DAY THEY NEVER SEND ANY DRIVER TO PICK THE CAR. I CALLED THEIR CUSTOMER SUPPORT MORE THAN 10 TIMES BUT THE RECEIVER ALWAYS FORWARDED MY CALL TO THEIR MANAGER "[redacted]" WHO NEVER ANSWER ANY CALL. AT [redacted] I GOT CALL FROM ONE EMPLOYEE "[redacted]" WHO TOLD ME THAT THEY HAVE CHARGED $145 ONLY;NOT $245 (WHILE I HAVE RECEIPT OF $245) AND WILL PICK UP MY CAR ON 01/**/2015 IN $1195($50 INCREASED) WHILE IT WAS SCHEDULE FOR 01/**/2015 IN $1145.Desired Settlement: I WANT THAT THEY PAY FOR ALL EXPENSES THAT WILL OCCUR FOR RENTAL CAR WHICH I WILL RENT IN [redacted] AS I WILL NOT HAVE MY CAR ON MY HAND ON 01/**/2015 DUE TO DELAYED PICKUP. BECAUSE HOW I AM SUPPOSED TO GO OUTSIDE THE HOME.
Business
Response:
Unfortunately we do not guarantee dates or times for pick ups due to delays that can occur like in this case. All of our dates and times are "estimates" as explained in the contract the customer had agreed to before we picked up his vehicle. We had been in contact with him regarding this. As well as when we confirmed with him the date for pick up. We do not cover rental fees either which is also explained in the signed agreement between the customer and our company.
Review: I contracted them to transport two cars. They subcontracted the job out to some no-name company who damaged one of my cars, $2000 worth of damages, they ripped a part of the steering. I sent them pictures and complained the day I received the cars. After contacting them for 3 weeks, I finally got an answer that they are not going to fix the damages or reimburse me for the repairs.Desired Settlement: I want Road Runner to reimburse me for the repairs I had to pay for, for the damages they are responsible for.
Business
Response:
[redacted], We will have someone from our claims department reach out to you immediately on this issue. If claims are ever denied, it is because there was no documentation of damage at time of pickup of the vehicle. We will look into this situation for you and do anything in our power to rectify it in your favor. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It has been nearly a week and no one has contacted me, as I expected, and again shows the lack of professionalism and service from this company. I don't expect this case to be resolved because Roadrunner doesn't care about their customers and just in it for the money. Lies from the estimate to the service to the follow up.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Hi [redacted], Thank you for bringing this matter to our attention. We will have our Customer Service Manager reach out to you to try and rectify any issues you may be having. Thank You
Review: Documentation as to the condition of the car hired for them to transport was forged. At pick up documentation was signed by my husband that indicated there was no damage on the driver door. Upon pick up the documentation had been forged to state that there was damage on the door that took place prior to pick up. In fact, the damage took place en route and someone tried to forge the documentation. We have both sets of papers to prove this.Desired Settlement: The companies pays for damages to be repaired.
Business
Response:
Hi [redacted], Thank you for bringing this issue to our attention. Please contact us at ###-###-#### to give us all the details regarding this situation so that we can further assess the carrier and determine liability. Thank You
Review: On 8/**/15 we Agreed with roadrunner via Email to the terms & conditions, That the vehicle was to be picked up 9/**20015 and that A deposite of $250.00 was to be put down with remainder bill paid on delivery, We Mad contact with roadrunner on 8/**/20015, 8/**/20015, 9/*/20015, and was told everything is going according to our terms & conditions, Far from it, on 9/*/20015 the date the vehicle was to be picked up. A freind Scheduled by myself & wife, and confirmed with roadrunner,& their transport that she would be there to handle the pickup of the vehicle, well transport never called, roadrunner never called, car never got picked up, like they told us it would be. For two days we tride to make contact with roadrunner transport and find out the [redacted], and it was [redacted], when we did talk to them I was told the vehicle was picked up and everything on time, I told them, I don't think so, before hand I talked to our friend, and she said she has not heard from them. P.U. Ourselves or her didn't need the added stress this was causing, with the recent passing of my wife's father, and setting up a way to get his car from the east cost to west cost, It hasn't ben easy. after argueing with them that the car was still their. then they told me that the transport truck had broken down, When asked why not call & let us no, They could not give an answer to this. P.U, So I asked for are deposite back, and was told no, So I told them good byDesired Settlement: the $250.00 deposite refunded, and what ever has to so this doesn't happen to anyone else
Business
Response:
To whom it may concern,Unfortunately the driver did have to cancel because he broke down. Our dates and times are not guaranteed due to delays that the driver may incur. We had spoken to the customer to advise him that we have another driver on the way to pick up the vehicle and he had decided to cancel the transport. We advised him of the cancellation policy and that the deposit was non refundable and he was understanding since we had another driver on the way. I have attached a signed contract, please see page 2 under Cancellation and Refund policy. We apologize for any inconvenience caused.Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
they didn't do what they said they were going to do, + not telling us, not only till we contacted them, and being told it was picked up when it wasn't and asked why,they said truck was broken down, nothing went like they said and what the ad said. I talked to them about this and they couldn't give me any answer to not calling
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I went to there website to get a quote to have a car shipped to North Carolina.The quote came back at 518.00 dollars so I went ahead and enter my card number so the car could get picked up. They called back the next day while I was at work and said it was going to cost 745.00 dollars. I told them the web site said it was a quote not an estimant. The lady and I discussed it for several minutes and I had already made arrangements for the car to get picked up by my son who is in the Marines and need his car right away. So I agreed and was not happy and they knew it. About 20 minutes later got another call and said the price was going to be 799.00 dollars. I said no way and told him the lady just 20 minutes ago told me it was 745.00. Then he started to apologize and said oh yea ok I see that now. They where to send me e mails to track the car and I have not received anything from them. I called and gave them e mail again and still have not heard anything.The guy picked up car and was really nice. A good guy he was hired by them to haul car as they are brokers. The money has been taken out of my account already and my understanding was it would be after car was delieverd and inspected for damage but Car wont be delivered until 2/**/15. I feel it is false advertiseing and web site said Quote and that should of been the price of shipping. I would like the difference of 227.00 refunded to me as I feel I was mislead. Thank YouDesired Settlement: Refund or at least the difference of 227.00
Business
Response:
To who ever it may concern,When the customer placed the inquiry online yes he did get a quote. Quoted price are not gaurentees and are estimates as to why they are called "quotes". Before any order is placed with us we contact the customer before we charge anything. We unfortunately could not honor the quoted price as we broker out drivers and prices differ from different locations and vehicle types. We spoke to the customer 2 days before the vehicle was picked up to discuss the price. He agreed to the price and decided to go ahead and ship with us anyway. As of right now there is nothing more that we can do because we spoke with him and he agreed to everything over the phone and electronically. I attached a copy of the contract as well.
Review: I contracted w/ Roadrunner to ship my daughter's '09 VW Jetta (I'm the registered owner) from my hm address in [redacted], to where she's going to college, in [redacted]. When it arrived, there were several substantial scratches on the right-rear wheel. My daughter noted these to the driver, who only said they must of been missed during the inspection at my home, the departure location. She vehemently disagreed, even pointing out how the wheel was very dirty from the travels, yet the scratches were brand new, with no dirt or road grime in them at all. Again, the driver claimed the inspector at the time of pick up must of missed them, which is inaccurate, as I was present during the inspection, which was very thorough. He even spotted scratches up underneath the front air dam, which you had to get on your knees and look under the car to see them. We took numerous pictures and sent in a damage claim to Roadrunner, who denied the claim. They claim the scratches were not noted at the time of drop-off, which is completely inaccurate and a total fabrication of what actually happened. As noted, my daughter talked to the driver for some time about the damage to the wheel. Considering Roadrunner and the carrier have similar interests in not having out of pocket expenses for this job, it appears they've concocted quite the fabricated story so neither has to pay out for the damages they obviously caused. I sent a response directly back to Roadrunner's "denial email" that I was extremely disappointed they had made a decision that is so grossly in error. I honestly thought this was an 'open and shut' claim considering the circumstances, but since the truck carrier and Roadrunner have colluded to avoid paying this claim, I'm hoping the Revdex.com can help.Desired Settlement: Billing Adjustment
In my damage statement to Roadrunner, I explained I'd found a new wheel at an online Autos parts supplier for around $250, minus shipping. I added it would be approximatley $30 to have the tire mounted and balanced on the new wheel. I didn't have shipping costs, but I'm assuming they will be between $30-$40. I simply want a new wheel for the vehicle, that's all. Btw, I sent photos of the wheel to a VW dealership, who said the scratches were too deep to bu
Business
Response:
Hi [redacted],Thank you for reaching out to us about this issue. The signed bill of lading indication the vehicle condition before shipment (see attached) states the following:-Vehicle too dirty for proper inspection-Damage all around, too much to list, vehicle goes as is, SDMT Transport not responsibleThere is no wheel damage indicated on the signed Bill of Lading. Customer signed bill of lading accepting vehicle with no damage notated. As per the RoadRunner contract also signed by the customer:10. Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility. Damage claims are not accepted when damage is claimed after the vehicle is dropped off. Damage must be notated on the bill of lading - this protects the carrier from damage occurring after vehicle drop-off and being claimed as the fault of the carrier.Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This response is absolutely proposterous; the vehicle is in near perfect condition. In fact, it was in a fender bender in a parking lot a few weeks before it was shipped, with the entire hood and left and right fenders newly painted. I can see by their response they have no intention of handling this in any way even approaching professionalism. My wife and I laughed out loud when we read their response; totally ridiculous. I can provide photos of the vehicle today; you can see for yourself it's in near perfect condition. The inspector/driver inspected the car for nearly 20 mins. There was no mention of "so much damage, too much to list". If that's the case, the vehicle would still have the damage, whatever damage their referring to here, and photos will prove this to be a completely false allegation. As I've stated multiple times, my daughter saw the damage once it had been taken off the truck. She mentioned the damage to the driver, but again, as stated, he said it must of been there prior to ship. She's too young and inexperienced to have known to note it on the bill of lading, which the driver also realized, which is why he kept pushing her to sign it, as he knew the trucking co would be liable. These are brand new scratches, evidenced in the photos. If they were on the vehicle prior to it leaving CA, why weren't they dirty like the rest of the vehicle? Roadrunner has made a decision to take full advantage of a young, inexperience adult in this situation; truly despicable. My daughter called me nearly in tears that the driver was aggressive, harsh and rushing her through the entire process. He absolutely knew they'd be liable for the scratches if he wasn't able to get the paperwork signed. Most important, and this is key, the driver never even informed my daughter of her options, or what the process is/was to claim any kind of damage. He just kept saying it must of been there at the origination point and pushing her to sign the bill of lading. If Roadrunner was even a semi-scrupulous, partially customer driven company, they would train their staff to walk the customers through their options, if something isn't right w/ the vehicle. Instead, their drivers must be trained to use whatever tactics necessary to get the customer to sign, even if it's clear there's damage to the merchandise, so as to not have any costs go against the transportation revenue generated from hauling that merchandise.I'm more than happy to send photos to refute the erroneous and completely fabricated claim the vehicle had "so much damage, it couldn't be listed" verbiage from Roadrunner. With regards to the damage wheel, it doesn't take a forensic detective to see the scratches in the pictures provided are brand new, with the rest of the wheel being completely dirty from the CA to WI trip. Roadrunner knows they cause this damage; it's the only plausible reason scratches not noted as the departure end, suddenly appeared at the arrival end. What's amazing to me, is Roadrunner is not only willing to completely fabricate stories about what happened here, but more importantly, they're totally ok w/ losing a customer, and future customers when this hits the social media circles, all for $300. I understand that's 100% their perogative, but it does speak volumes as to how they value and treat customers - it's no wonder they're willing to provide deceitful and fraudulent information - they don't care if customers ever come back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
[redacted],Please refer to the RoadRunner terms of service:10. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility.Customer agrees and understands that RoadRunner Auto Transport's sole responsibility in the transaction between the customer and RoadRunner Auto Transport is to procure a carrier for shipment of the customer's property. Customer understands that RoadRunner never takes possession of, transports, or delivers the Customer's property.11. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.Attached is the signed copy of said terms of service for booking in question. Thank You
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When my daughter noticed the scratches on wheel, that was the time for the driver to inform her of her options. Not fabricate stories that the scratches must of already been there and pressure her to sign the form. He took full advantage of a young, inexperienced adult. We'd have a very different scenario on our hands if someone with experience had been there. With over 30 complaints against this company in less than a year, I don't think anybody familar with these circumstances would think they'd do anything even bordering on responsible and honest.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: My problem with this company currently involves numerous factors. This would include Billing/ Collection issues, as already selected, but as of now, I'm also dealing with delivery issues. The company is stating that I haven't payed the amount owed in full, but I'm quite aware that I have, with invoices clarifying that I indeed have payed what I owed them. They're currently being unresponsive, and I'm not quite sure what to do now in regards to getting my vehicle transported to the required destination, or just back to me.Desired Settlement: I'd like for the vehicle to be delivered to [redacted], where my husband is currently residing in regards to a career opportunity. Not too add, that he needs it rather urgently considering the expensive rate of rental cars.
Business
Response:
We contacted the customer regarding a payment issue because the payment was not going through. We do not complete a shipment until we can secure the full payment. We spoke to the customer and at that time the vehicle was delivered to the contracted person on 06/**/2015. We have no been contacted regarding any issues since then.
Review: Contacted this company on March [redacted] to transport my car from Alabama to Nevada. They quoted me a price, a pick up date and a delivery date. Everything was acceptable to me. I gave them my credit card and signed their contract.My delivery date was March [redacted]. On March [redacted] I contacted Roadrunner and asked if my car would be early, late or on time. They advised as far as they knew it would be on time. It was my birthday that weekend (03/**/15) and I had planned on going out of town, but I decided to stay in town and wait for my car based on the info given to me by Roadrunner on March [redacted].By March [redacted] my car had not shown up. I contacted Roadrunner several times by phone message, email and their web site. No one ever called me back. When I finally got someone on the phone on March [redacted] they just kept re-stating over and over that their contract gives no guarantee. I asked the person to contact the driver and they told me they couldn't. My car arrived on March [redacted]. I asked the driver why my car was late. He said it was not late. The shipment was booked for March [redacted]. The driver told me that the booking company tried to get him to agree to say he will deliver the car by March [redacted] but he told them absolutely not. He told them his schedule could not have the car there before the [redacted] or [redacted] of March. He said the booking company said to pick the car up anyways and just deliver it on the [redacted].The actual delivery company (which by the way was not Roadrunner)confirmed Roadrunner lied to me just to get my credit card and get my car on a truck. He said they knew from day 1 that the car was not going to be delivered on March [redacted]. I don't appreciate being lied to. I would not have agreed to a delivery date of March [redacted]. I already had another company ready to deliver at an earlier date. Roadrunner did nothing of value for me.According to my attorney, the contract they had me sign is null and void because it was predicated on fraud. Fraud being the lie that my car was booked w delivery date 03/**/15.Desired Settlement: Request refund of booking fee. Amount $195
Business
Response:
Good afternoon,We had contracted Southern Base Dispatch to pick up the vehicle on March [redacted] and have them deliver it by 03-**-2015. I attached the dispatch sheet showing Southern was contracted to pick up and deliver the vehicle for the "estimated dates". Unfortunately we can not guarantee dates for pick up or delivery due to possible carrier delays that are out of our control. Unfortunately we do apologize for the delay of 2 days and we advised the customer numerous times that dates are tentative and we were sorry for the delay. The customer was by all means not lied to by RoadRunner Auto Transport and there was and unfortunate delay that no one could have controlled. I sent over the signed contract the customer agreed to as well. Please see page 2 line 2 where it states all dates are estimates and no dates are guaranteed and that RoadRunner or the carrier will not be held liable for any delays that may have occurred. We apologize again for the inconvenience this may have caused.Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This business now has admitted they lied to me by way of their response to this complaint. I was told verbally and in writing before agreeing to hire them as well as in writing that I was giving them permission to move forward based on booking a delivery date of March [redacted]. They now admit this date was not what they booked. That they actually booked March [redacted]. I would be fine if they actually booked March [redacted] and there was an unforeseen delay, but this was not the case. This is a dispute because Roadrunner lied to me to get my credit card and my car on a truck by telling me they were booking March [redacted]. Now they are admitting they didn't book March [redacted], but rather March [redacted]. This is not a delay or some unforeseen circumstance. This is a lie. I would not have agreed to a booking delivery date of March [redacted].Furthermore, the actual reason I am very upset was because I have the actual driver's telephone number and name to confirm they actually booked a deliver date of March [redacted]. He said they tried to get him to agree to a deliver date of March [redacted] and he refused and told them it absolutely would not be delivered until March [redacted] or March [redacted]. They knew the delivery date was NOT March [redacted] but rather March [redacted] or March [redacted]. I would not have agreed to either of those dates. I had other options available with earlier delivery dates. I was hiring them based on the written and verbal date of March [redacted]. Upon confronting Roadrunner, they said it's possible their dispatcher company they use must have lied to them.. I can see that is possible, but that is a problem between them and their dispatcher. It has nothing to do with me. Anyways, it doesn't matter as they have already admitted they lied about my delivery date being March [redacted] when they actually booked March [redacted]. In closing, Roadrunner now admits they told me March [redacted] when they knew they booked March [redacted] or March [redacted]. No matter what the circumstance, they lied. I would not have given them permission to manage my shipment if they had been honest with me and told me the actual shipping delivery date was March [redacted] or March [redacted]. I paid the actual shipping company in full for the actual shipment as they did not lie to me. I do not feel Roadrunner should be paid if the only reason I hired them was based on a lie.They hide behind their contract which relieves them of any responsibility for an accurate deliver date. However, their contract is null and void since it is precluded by a lie.If they were lied to by their dispatcher, then that is something they should take up with them. When I spoke with them the week of the delivery they told me then that their dispatcher told them March [redacted]. Now they reply to Revdex.com that they were told March [redacted]. This company lies to cover their tracks, but they can't keep their lies in order.Either way it is absolutely wrong to tell someone a deliver date is March [redacted] when you KNOW you are not booking that date. I paid the delivery company in full ($900) for the delivery. They did their job and delivered my car according to what was booked. Roadrunner was supposed to manage the shipment (for $195.00) by booking it and advising me of the pick up date and delivery date. They chose to get my business by lying to me about the estimated delivery date. They did not do the job I hired them to do. They lied and cost me time and money. I do not feel I should have to pay someone who lied to me and did not do what they told me they were going to do. It's not that complicated. It's no so much the money, but rather not allowing this semi fraudulent company to keep doing business this way almost as a scam. Most people they beat down don't file complaints. I am solely in this to let them know they cannot do business this way and get away with it all the time. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Roadrunner keeps avoiding the actual issue. The actual issue is they lied to me stating they were booking a delivery date of 03/**/2015. Attached is written proof they told me they were booking a deliver date of 03/**/2015. (See attached "Booking Verified" which they sent to me by email upon my booking verifying my booking agreement). This confirms they told me they were booking a deliver date of 03/**/2015.Their own submission (Attached "Dispatch Sheet") shows they actually booked a deliver date of 03/**/2015.This is not a delay. It's a lie or maybe a mistake, but either was I was told an incorrect delivery date I would not have agreed to.I don't know how the business translates this into "We didn't lie" and the delivery was delayed. The summary of what happened is Roadrunner lied to me about the delivery date which in undeniable in the attached paperwork. Then it appears Roadrunner was lied to by Central Dispatch regarding the delivery date they actually booked with Valued Transportation. In the end both companies lied and the car was booked for a delivery date of 03/**/2015 and was delivered on 03/**/2015. I paid Valued Transportation in full for the actual delivery of the car as they did nothing wrong. I will not pay Roadrunner for lying to me about the actual booking. They were paid $195 to book the shipment and honestly tell me what they were booking.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Unfortunately all dates are tentative and estimates. This was explained over the phone, in the contract and as per our carriers. This was a contract that was verbally agreed to and signed. It also states the customer warrants that he will pay the transportation price/partial due payment to RoadRunner Auto Transport and will not try to offset any dispute for delays. We apologize for any inconvenience for the delay but the customer was advised of dates being estimates numerous times.
Review: Hired company to transport a vehicle from Florida to Kansas. Paid Road Runner upfront $245 and $600 was due upon delivery. The car was delivered by a vendor of Road Runner, Integrity Auto Carriers. I witnessed the driver of the transport damage the rear bumper when removing my vehicle from the transport truck. The driver stated he was new and this is not the first time he damaged a vehicle and not to get his boss involved as it will come from his pay and he would be fired. He offered to reduce the $600 due to $500 to compensate me for the damage. I did NOT agree to this as I knew it would cost more than $100 to repair. After much back and forth with the driver and his boss via telephone we agreed that I would hold onto the $600 due at delivery until I was able to get estimates for the damage and we would work out the difference once estimates were completed. The [redacted] at Integrity called several days later to follow up on the results of the estimates. When I told him the amount from a small auto body shop was the same as the dealer ($1467.82) he was very upset and rude. He recommended I glue the bumper and stated he could find someone who would do the work for much cheaper. He then hung up on me. I contacted Road Runner to explain that the driver was refusing to pay the damage and they recommended I file a complaint with their claims dept. I filed all required paperwork and documents along with photos of damage and written estimates for repairs. After several weeks the claims dept denied the claim stating the driver says that I agreed to not pay the $600 due at delivery in exchange for all compensation of damage. If this were true why would the driver's company contact me after to follow up on the estimates? The Bill of Lading I signed states "driver will be responsible for all damages".Desired Settlement: I would like a check in the amount of $867.82 which is the amount needed to repair the damaged bumper less the $600.00 retained from the amount due to driver.
Business
Response:
The signed Bill of Lading does state the driver is responsible for all damage. We are RoadRunner Auto Transport and Integrity Auto Cariiers who delivered the vehicle would be responsible for the damage. We had explained this to the customer and it is also in the contract he had agreed to before transport.
Review: I used Roadrunner Auto Transport for arrangement of a carrier to ship my vehicle across the U.S. last month. My vehicle sustained extensive damage during transit to it's final destination, while under the care of the carrier company, [redacted] ([redacted]). Since my vehicle (black exterior) was delivered after dark, to a friend's home in a very dimly-light neighborhood, and the car itself was very dirty due to weather from the trip (to be expected), the damage was not initially apparent upon delivery, nor did the driver report any damage when he dropped off my vehicle. Thus, the Bill of Landing was signed for.
Upon further inspection of my vehicle the following day, I noticed extensive damage to the exterior of my car- some sort of aerosolized caustic agent had been sprayed on both the hood and trunk of my car, as well as down both of the sides of my vehicle from front to rear, creating a shockingly large amount of damage to the paint job. The damage was so severe, it required specialized services by a car detailing shop, involving stripping down the paint, to remove the caustic agent. This process cost me $425.
In addition, the right lower bumper of my vehicle had been hit during transport, and had then been sloppily buffered and patched over in two areas in an attempt to conceal the damage. I have yet to get a formal estimate for the repair of this damage.
When I submitted a claim to Roadrunner Auto Transport for the damage to my vehicle, including a lengthy explanation of the situation and multiple photos of the damage, it was immediately denied due to the fact that the Bill of Landing had originally been signed without notation of damage, and thus, per their claims department: "Roadrunner Auto Transport/Carrier and their agents are relieved of any further responsibility."
The extent of damage sustained to my vehicle is absolutely unacceptable, in my opinion, irregardless of the fact that the Bill of Landing had been signed. The cost to ship my vehicle with Roadrunner was roughly $1,125. Like I had mentioned, I have already spent $425 repairing damage to the paint (which took nearly 9 hours, and required me to pay for cab rides to and from the repair shop); and preliminary estimates for the damage to my bumper have ranged to upwards of an additional $1,000.
I am currently in my final few months of medical school; I have no income and am living almost exclusively off of student federal loans. I work usually 6 days per week, and rely heavily on my car to get to and from the hospital each day. That being said, the damage to my vehicle as a result of extremely reckless transportation has created a significant amount of strain on me financially, and the time commitment required to deal with this issue is interfering with my schooling. Additionally, I will have to find and pay for alternate transportation in order to take my car back to an auto shop to have the bumper repaired.Desired Settlement: I would like Roadrunner Auto Transport to take responsibility for the damage to my vehicle, which occurred under the direct supervision of [redacted] carrier, with whom they arranged transportation of my vehicle.
Additionally, I would like Roadrunner to take financial responsibility for the above mentioned damage. I have copies of the receipt from the auto body detailing shop, and I will be happy to get a formal estimate for the repair of my bumper, including estimates for the cost of a rental car, which I will need to get to and from the hospital while my car undergoes this additional repair.
Business
Response:
Unfortunately, when we received the customers claim there was no proof of the damage. The inspection reports we not marked showing any of the damage the customer claimed was made during transport. That is solely the only reason why it was denied. We need proof to submit a claim to our carries insurance company and the customer nor the driver marked any type of damage when the vehicle was delivered.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand the company's policy, but like I had mentioned in my original complaint, the conditions in which my vehicle was delivered made it impossible to properly assess my car for damage. Also, the driver did not mention any damage to my vehicle when he dropped it off. For these reasons, I obviously wouldn't have been able to report damage at the time of delivery.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,