Van Horn Mazda

Hi [redacted],Thank you again for your business, but sorry to hear that you experienced an issues with your Santa Fe. Are you able to supply me with more details on the repairs you had done? That will help guide us through if any reimbursement is warranted. What parts were replaced and please include a...

detailed billing statement showing all costs, the service center that did the work, and a copy of how you paid the bill. Also helpful would be pictures of the old parts along with where the new parts were purchased. As far as the vehicles we sell, let me start by assuring you we follow the Wisconsin standards when involving a safety inspection on a vehicle. I pulled the inspection and noticed the front brakes were measured at 4mm and the rears were 7 and 8mm and all exceed requirements and are expectable measurements so no brakes were changed. We did do some work on a left front brake hose which needed replacement. This may have been the reason you needed to wait before you could take delivery of the vehicle. We also balanced the tires, replaced a sway-bar link, fog light bulb, the passenger side wiper blade, left front inner tie rod end, and a full oil change. You can email all information to [redacted].Again thank you for your business,[redacted]

Dear Mr [redacted],This response is from Van Horn Hyundai in Sheboygan WI. I read your complaint and found it very troubling that we would attempt to have 35 lenders run your credit. Usually we try 5 to 10 and that will give us a picture of the possibility of arranging financing. After researching our...

records I concluded that this is exactly what we did. We summited the information to 6 different lenders and sounds like a small down payment was needed to capture financing. As stated in your complaint you do not want to purchase a vehicle from us and we have no reason to summit your information to any other lenders. I'm still a little confused about the 35 different lenders you said were used to capture financing for you seeing we only used 6. Is it possible that you summited a credit application to other dealerships including several other Van Horn stores because we have a total of 9. If your information was sent to other stores they would have attempted to also gain credit for you and that would have resulted in more inquiries on your report.Sorry if this is confusing but this Van Horn store can only control business at this location. [redacted]General ManagerVan Horn Hyundai Sheboygan

Thanks for the feedback. I can assure you that there is nothing as mentioned “fake”
about our advertising. Over 75% of our business is from repeat loyal Hyundai
and Mazda customers. Of those 100% do meet the requirements for the additional
incentives. If you check our reviews...

at; https://www.customerlobby.com/reviews/36485/van-horn-hyundai-mazda
you will notice we do offer the best pricing up front and treat each buyer with
respect and get them many incentive discounts that they didn’t realize were available.
We do appreciate your statement and have contacted the web provider to adjust the
verbiage to display the incentives breakdowns. If you are still interested in
the displayed car mentioned at the $19,000 price please contact me; Mike Tasche at
920-457-3608. I’ll see if that vehicle is still available as you described.

Sorry for the bad experience you had trying to purchase a
vehicle from us. Everyone has life experiences that don’t fall into...

place with
what we value most and they create these unpleasant experiences. However how we
react to them is what defines us. I am more than happy to review your situation and come up with a satisfying solution. I was surprised to hear that management couldn’t
find a resolution that worked for everyone. After reading your letter I decided
to run a recall search to determine what the trouble with this Volkswagen is. Volkswagen
directed me to this site: www.vw.com/web/vw/recall.
 I
was very surprised to find these results stating no current recalls or
campaigns. A purchase contract enters you into an agreement to purchase a
vehicle. And your decision to back out of the deal stated in this letter is not
a valid concern considering this information.  
 
[redacted]
General Manager

I don't have a copy of the recall but I know that it has to do with the rear suspension arms. The recall is for any jetta built from 2011-2013. I hope this will help.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have requested a copy of the contract prior to signing the original when their drive comes and the Sales Manager is faulting to his promise on Tuesday during our call.  No contract has been signed at this time, but has a date set for 11-18-16, if the contract reflects our verbal agreement on Tuesday, 11-15-16.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. We want you to know that we always strive for the highest customer satisfaction. The last thing we want is for you to walk away from our dealership with negative feelings about your experience. At our dealership, a VIN number is required to cut a key and we will be looking into the issues that occurred while we tried to create a key for your vehicle.On behalf of our dealership we would like to do two things for you. First, we would like to reimburse you for the $20 you spent on the second key that you paid to our dealership. Second, we would like to offer reimbursement of the $120 bill you received from having a key made by the locksmith.Our entire team apologizes for the inconvenience you experienced during the duration of your experience. Please send confirmation of your mailing address to [redacted] and we will expedite a reimbursement of $140 at that time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A new contract was signed on 11/21/16 and we will be taking care of the first month's payment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

They offer quick and efficient repairs! Honest and trustworthy. Also very affordable.

We enjoyed our experience shopping for a new car. Salesperson and rest of staff were polite and knowledgeable & very nice to work with. We thought we got a very fair deal.

The customer service and salespeople were very nice to work with, no issues. Happy with our purchase of a 2013 Hyundai Limited. NO complaints so far.

Review: I bought a car from Van Horn 3/14/14. The car salesman I bought the car from was [redacted]. His manager is [redacted]. With the contract as signed, I was given a warranty and charged $2000.00 for it. The warranty states that I can cancel within 60 days with a full return of the $2000.00. So I went to Van Horn on 4/19/14 and signed the cancellation request as Mr. [redacted] advised. I have contacted the Warranty company [redacted], regarding my contract many times since 4/19/14 and as of today the contract has still not been cancelled. They advised that normally the cancellation is competed online and can be done within several minuets. I was also advised that they are the are only the Administrator of the contract and that Van Horn is the one that actually writes the refund check to the customer/finance company. I have been in contact via email with Mr. [redacted] since 4/15/14 regarding this issue. I spoke with him today only for him to tell me that they sent the cancellation in but the Warranty company has not received it yet. All he can do is have me resign the cancellation. If I do this, he will only back date it 30 days and I will not receive the full refund. He also advised that I speak with [redacted] his manager, but I have contacted Mr. [redacted] on several occasions since 4/19/14 with no response from him. I cancelled this contract on 4/19/14, what Mr. [redacted] is proposing is not fair nor equitable and I want this issue addressed.Desired Settlement: I am requesting a refund of the $2000.00 as stated in the contract.

Business

Response:

Dear [redacted],

Thank you for bringing this warranty request to my attention. Your request has been processed and the check for the $2000 refund has been sent. Let us know if we can be of anyother service to you.

Sincerely,

General Manager

Van Horn Hyundai

Review: I purchased a vehicle and a requirement of mine was that it had to have an automatic starter. The car I purchased needed to have a push button start in order to have that feature. I asked that; and they said, No I could start it from my phone. The phone I had at the time was to old to have the app needed for it. After being reassured that it would work anyways, that I just needed a different phone, I bought the car. After having the car for a few weeks I got a new phone that it would work on, and to my surprise it will not start because the vehicle is "not equipped with automatic start key." I called the dealer with complaints at least 5 times finally after nearly a month (and 1,400 miles) the said they wont do anything because when I signed for the car it said that I new the vehicle wasn't equipped with a push start button. And I agree I new it wasn't, but I was told it didn't need one to start it from my car. I went their to order a car for next year... so why would I have settle for one their if it hadn't had all I wanted. They sold me a lie and I bought it!Desired Settlement: I put $1,000 down. I want that back plus the principal payments I've made on the loan and for them to take the vehicle back and pay the difference on the loan.

Business

Response:

[redacted],

We are sorry to hear that one of the features you hoped for was not included with the purchase of your new car back in October. All of my staff is fully trained and aware that in order to have the auto-start feature, the car must have push button start. I inspected some of the paperwork and each piece clearly shows that your vehicle does not have push-button start. This is an optional feature that comes in a package at a substantial cost. This would have been information that was passed onto you during the demonstration of the vehicle and also the delivery process we have in place. Part of the delivery process includes enrolling the buyer up for the Hyundai Bluelink feature. On this document there is a section that has the auto-start feature whited out. The reason for this is the car does not have this feature and if you locate your paperwork you will find the original copy that you received. I understand that you have indicated that the auto-start was an important feature. I also feel that you should have verified that feature and we then would have given you options on upgrading to a different car. If you are interested in trading in that Velostar for another one with auto-start we would be willing to help you accomplish this. If you would like to have an aftermarket auto-start installed we would be willing to offer a percentage off the price to make this happen.

Again we apologize for any confusion.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: [redacted]>

Date: Wed, Jan 15, 2014 at 3:39 PM

Subject: RE: You have a new message from the Revdex.com of Wisconsin

To: "[redacted]>

I would be willing to take a different Velostar only if I get back the difference. I see on your website you currently only have two that are equipped. The MSRP prices are :$24,095 and $23,645. I paid $27,802.08 and that's not including a $1,000 down and $1,000 rebate. I would like the different taken off $5,707.08 or $6,157.08. Putting the purchase price at $18,387.92 or $17,487.92. Which I feel is within reason being that the internet prices are only $21,600 and 20,600. This is a near $10,000 differences of what I paid for on a vehicle without automatic starter and with it, is nearly 10k cheaper.

I was dreading looking for a new vehicle but am ecstatic about the decision to visit Van Horn Hyundai Mazda! Before I even stepped into the building, I was greeted outside by the Sales manager and a salesman welcoming me to the store and directed me where to go inside. I worked with Freddy and he listened to the things I needed in my next vehicle and surprised me when he pulled up a 2016 Elantra! Freddy was friendly, walked me through the features of the vehicle, explained everything thoroughly, and continually checked in to make sure I was happy throughout the transaction. Shout out to Mike [redacted] and Greg [redacted] as well! They introduced themselves, congratulated me on my purchased and also asked how my experience was with the Hyundai group. It was more than I had expected and was happy at how fast everything took from start to finish! THEY KNOW CUSTOMER SERVICE! He truly went above and beyond to make my experience and wonderful one and I left with nothing but great things to pass on about how they do business at this store! This was definitely one of the best car buying experiences I've had and I will be a forever customer to them. Emily was up beat and fun after my purchase and walked me through service to make sure I knew exactly where to go for my oil changes. If you're looking for a vehicle, Hyundai is the way to go!

Overall, my recent used car purchase went well. Everyone was super nice and straight forward with their vehicles. Took my time shopping and was updated on any new inventory. So far, so good! [redacted]

I took my Kia to Hundai
I am new to Sheboygan and when I asked where to take my Kia for service (although a Kia delearship is across the street) folks told me to go to Van Horn Hyundai -- and now I know way -- it is a first class, first rate dealership with knowledgeable, helpful and friendly staff.,

Review: I put down 500 dollars on a car. I found out right after that there was a recall on it and did not feel safe putting my wife and new born child in it. I went there to get my money back and the sales manager would not return my money. I wanted to talk to the owner but he wouldn't give me his information. He was suppose to call me back a week ago and I have not heard back from them. I understand I signed a purchase contract and they can keep up to 5 percent. But I have talked to many people in the car sales and not one has heard of a dealership actually keeping the money. This is the worst experience I have ever had buying anything.Desired Settlement: All I want is the 500 dollars I put down on the vehicle.

Consumer

Response:

I don't have a copy of the recall but I know that it has to do with the rear suspension arms. The recall is for any jetta built from 2011-2013. I hope this will help.

Business

Response:

Sorry for the bad experience you had trying to purchase a

vehicle from us. Everyone has life experiences that don’t fall into place with

what we value most and they create these unpleasant experiences. However how we

react to them is what defines us. I am more than happy to review your situation and come up with a satisfying solution. I was surprised to hear that management couldn’t

find a resolution that worked for everyone. After reading your letter I decided

to run a recall search to determine what the trouble with this Volkswagen is. Volkswagen

directed me to this site: www.vw.com/web/vw/recall.

I

was very surprised to find these results stating no current recalls or

campaigns. A purchase contract enters you into an agreement to purchase a

vehicle. And your decision to back out of the deal stated in this letter is not

a valid concern considering this information.

General Manager