Waste Management

[redacted],       
 The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account and the account is canceled. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]   or by phone at [redacted].
 
Cordially,
[redacted]

March 15, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
I reviewed your account to understand what caused an invoice to generate. Waste Management charges a removal charge to cover the costs associated with the removal of our equipment.
 
Because you are a valued customer and in hopes to gain your business back in the near future I issued an adjustment to zero out your balance. Please disregard the invoice and accept my apologies for any frustration [redacted] has caused you.
 
[redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I do appreciate having the trash picked up.  I wish that you would understand what a bad situation when it isn't done.  I am sorry for the mistake made about the dumpster.  I had asked the renters and they told me it was owned by your company.  I feel bad about  over reacting to your company.  Let's just say that Rumpke's in for a bad afternoon.  Thank you for resolving this issue so quickly.  Thank you again,T[redacted] J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No, I do not feel that Waste Management is being fair in charging me 3 times my last billing and damages. Especially since my last billing was 4 times higher than my normal monthly billing for 20 years.  I have been a loyal customer of there's for 20 plus years and now when I would like to be done they are trying to bully me. I have no problem paying the $50 pick up charge, but do not feel it is right for them to bully me into either staying with them or paying all the extra. I now agree with the statement made by some of my coworkers and neighbors that Waste Management got to big and forgot what customer service is. Again I have no problem paying the pick up charge. I don't believe I signed the contract because I do not do contracts especially that long ago. I know other people have there dumpsters filled past the top and are not charged extra. Is Discrimination taking place why was I charged extra? I don't want to be bullied by them any more. Are they going to hold that contract over me after I am dead because I didn't do what section 2. I Believe a workable agreement can be made, Waste Management is not even trying to work out the situation
Regards,

March 22, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
 
Account Manager [redacted] confirmed your account is scheduled to cancel effective April 29, 2016. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

April 4, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash. Our agent reached out to you and determined that you were using a container from the previous provider. We alerted our operations to exchange the container for one of ours, and that was completed yesterday. To prevent any future misses, our agent will continue to monitor your account for the next month. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

February 14, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your billing and service and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
You called us on numerous occasions to report lack of service, and our agents advised that, due to the weather, there were operational delays. Jeanne confirmed she spoke to you and you were serviced on Friday the 10th. Jeanne will continue to monitor your account for the next month to ensure you are serviced.
Regarding your rates, prices have dropped as of June 1, 2016 with a base rate for trash at $12.00 per month. We have corrected your account by crediting the difference per your June 2016 and October 2016 invoices. 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

I read and understand your response and therefore, I accept Waste Management's resolution. However, this is the same resolution that they have claimed in three previous contacts with the company's customer support and billing departments. You may close this Revdex.com filing, but if the problem reoccurs, I will open another inquiry.Is there some assurance I can get from Waste Management that they have not submitted any negative credit report actions?Thank you for your time,[redacted][A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My trash was picked up and I did receive a message from a local manager. We will see if services to my address improve over the next few weeks. If not something different will have to be done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
As long as the credit to my credit card goes through I am satisfied with this response. If it doesn't show up by the end of the week I will let you know so it can be addressed. Thank you , [redacted]

[redacted] 20, 2014
  [redacted],     
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as...

quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

In response to your last comment, [redacted] Apartments can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Apartments would like to continue with the cancellation, please contact your Account Manager [redacted] at [redacted] or email [redacted] .
Cordially,
[redacted]

April 01, 2016
 
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
Dear Mr. [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

I had Disposall Garbage and Recycle pickup when we first moved to Palm Harbor from Dunedin. After a month or two of service they did not pickup our recycle. I called about the missed service and was promised a special pickup...which never came. Since our neighbor has Waste Management I thought I'd go with them. Again, once a week pickup of garbage and recycle. All was good the first week. Then last week (our second week) they did not pickup the recycle. I called on Friday and a truck did come by and pick up the recycle. So, here we are on the 3rd week...again, they picked up the garbage on Thursday, but not the recycle. I sent an email about the missed pickup and after a couple of hours I called. It is after 5 PM. Will they pick it up tomorrow? Mind you, I'm positive this missed pick up will not be deducted from my monthly bill. I am now looking for another (my 3rd) company. While in Dunedin for over 20 years I cannot remember a missed pickup...I'm sure there had to be one or two. I'm used to excellent service.

July 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you Gail; per our telephone conversation, I issued a week credit to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]

April 15, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Ms. [redacted],
Jeanne confirmed she emailed you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I made a deal with insurance company, they first said I couldn't prove what happened, so they refuse to pay. But then they worked with me and settled for half the cost

January 14, 2015
 
[redacted] [redacted]
[redacted]
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Type: Service Issues Problem: Waste management failing to pick up my trash on the day assigned by them to pick up my trash. When I called to cancel my service and schedule for waste management to pick up my trash, I spoke to a Lana who guaranteed the problem would be resolve and that she knew how to fix the problem by hitting them where it hurt in their pockets talking about the trash collectors. I guess that did not work because my trash was not picked up.  Desired Resolution / Outcome Desired Resolution: Billing Adjustment
Regards,

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Thank you for confirming, [redacted] with [redacted] reached out to you regarding your claim. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares