Watch Repairs USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At this point I know that the watch cannot be repaired by Watch Repair USA I want a refundI would be satisfied if they fixed the watch, but I fear they will send me some other watch which is not acceptableThey had many months to fix it and failedI want a refund! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sir: I sent you my watch for band repair (10/15) which you then sent to TagHeuer as you were unable to fixYou also did a professional case and band polishing and replaced all gaskets with a pressure test certification (Repair number 191312)After the watch was returned (12/28/15) my only contact with the watch was to put it on in the AM and take off in the PMThe first time however I wore it in water to swim it was obvious that it leakedI was assured on the phone that it would be fixed under warrantyHow ever after returning the watch I was informed that the warranty was void as the crown had been loosenedI DID NOT LOOSEN THE CROWN, and in fact this must have been done by your techniciansYou then wanted to do another repair for $(repair # 191312)I refused and asked that you return watchYou insisted that I pay for return which I did on 7/5/with assurance watch would be shipped in 5-daysIt has been a month and I still have not received my watchYou have been totally dishonest from the beginning and I hope my experience may deter others from doing business with you - and I still want my watch back! (cc:Revdex.com, U.SChamber of Commerce, Attorney General State of New York)

Customer requested this service, but was not quoted for this service nor did they pay for the serviceUltimately it is the customers responsibility actually read the quote we provide to make sure they are paying for exactly what they want are wanting Given the customers dissatisfaction I offered to pay for the shipping both ways in order to provide a quote for the additional work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because First, I will say it one more time , I never told [redacted] to call the police, he took it upon himself to call the Miami Sherrif Department and the Orlando Police I am aware that it is his word against my word, but I never once told this gentleman to call anyone, besides all I asked him when I was to receive my watch back Furthermore he says that I will receive my watch in several months or so ! What does this actually mean because several months means two or more months to me and [redacted] told me that it would take to weeks and it has been close to weeks I want [redacted] to show me proof that my watch is in [redacted] Factory in [redacted] I, also, would like [redacted] to answer the question I asked him to show me proof of the e-mails he sent me about my watch being in [redacted] Factory in [redacted] [redacted] has never once showed me any proof that he has done it I am worried that something happened to my watch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Repair turnaround time was 10 days. Shipped - UPS tracking number [redacted] . Nothing left to say.

An estimate was emailed to the customer the moment it was received from us by the factoryIt can be found here: [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the complaint stands. I am completely fed up with this entire repair and I am due compensation for the incompetence and lies I have been handed by your company. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The customer service gets better and betterNow via the Revdex.com this business owner is openly and deliberately rudeYou should be put out of businessAfter researching your company, I'm one of many hundreds of people with the exact same complaintThe Revdex.com needs to take direct action against you to prevent others from falling into the same trap the rest of us have and wasting money on a company that uses exaggerated terms and manipulative clauses to successfully make money off of harmless consumers previously uneducated about what exactly they have agreed to Here's a list of reports filed directly against you, and this is from one website alone: http: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business does not address my comments re my telephone conversation with Business manager [redacted] on June *Again, he offered to fix the damaged stem and crownHe recommended I send the watch back to them and instructed to call him first if I decided to do soI told him I have no confidence in their workIs he denying this conversation did not take place? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have already contacted the customer service e-mail address (now times) and have never had a response from them with instructions on how to return the watch under its warranty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

For a mere $93, (shipping included), I was able to have my favorite watch that I have ever owned repaired and back on my arm I had to have a new crystal and new gasketsMy watch is a LaSalle, which is probably the slimmest ladies watch ever madeIt is unique and no longer made--therefore, I was afraid that I would not be able to have it repairedI received the BEST service you could EVER ask forI received the watch back in less than six weeks-and the watch looked brand newThey threw in a deep cleaningI am this company's BIGGEST fan, and will definitely be a repeat customer if I should need another watch repair

On October **, you "unwanted" your watchPer our terms and conditions, this means that you have decided not to proceed with the repair of your watch and opted not to pay the return shipping for itIn this case we hold on to your unrepaired watch for a period of, no longer than, one year in case you change your mind regarding either the repair or return of your watchIf you'd like to have your watch returned then you will need to pay for the return shipping of itWe offer free incoming shipping to our facility but there is a shipping charge for the return shipping in all scenarios.To note, we have your watch still, as per our policy, and once return shipping is paid for we will be happy to return it to youWith best regards

If there are anyissues with the watch running, keeping time, or otherwise operating out offactory specification, this work is backed by an unconditional year warranty.We stand behind our workThe customer may obtain a free shipping label and warrantyclaim by contacting us in the following three ways: Calling us toll-free during out business hours(10am – 5pm EST) at ###-###-#### Emailing us at [redacted] Using our live chat option during business hoursat [redacted] We look forward to resolving the customer’s technical issuesin a professional and speedy manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their level of customer service and/or customer care or concern is inadequate I don't want to send my watch back and have them keep for another months and risk additional fantom charges applied in order to get my watch returned They lied about the return time of watch (which was important), the lied about their guaranteed quote and in essence returned my watch worse than when it was sent off At this point I would not even send them a plastic timex When they had my watch and asked for them just to send it back, they wouldn't until I paid the additional charges...not going to risk having my watch held and more money taken from me in order to get it back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The watch arrived on friday, I personally tested it and found that it works. It was shipped today: [redacted] The one year warranty period has been restarted to the date it is delivered to the customer.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes the watch had some worn areas but not the scratch/gauge in the rear plate as mentioned in my complaintThe picture taken by the company when they received the watch is a frontal view not rearScratch is in the rearThe poor quality of the picture show blue tarnish on the watch and there is NONEThe picture documents that the crown was in the closed screw down position when received by the businessWhen returned to me it protruded from the watch and could not be screwed down in the correct positionThe picture supports my allegationThe business states they did not touch the watch during their evaluationDuring a 6/*/at 3:PM telephone conversation between my self and business manager [redacted] , [redacted] stated they during their evaluation they remove the back plate but do not touch the movementHe offered that if I sent the watch back to the company they would fix the stemHaving no confidence in the business's workmanship I declined and instead brought to a certified [redacted] Boutique as stated in my complaint Also if the business claims they didn't touch the watch during their evaluation process how did they arrive at an approx $1,repair estimate? I will be satisfied if the shipping and handling price $is refunded to me and I have no further dealings with the business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer can send the watch back for warranty repairWe stand behind our work with a one year warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was zero process for over months before I filed a complaint with the Revdex.comIt seems that after I was told that a claim would be filed on July ** 2014, the claim process appears to have started in Early October.
I have entrusted the company with my watch and a fair amount of cash and I am still without eitherThis is going on now for a substantial amount of timeUntil the company acts in a responsible and ethical manner, and I have either a refund, or the watch, this claim is unresolvedIt is not my job to wait for their insurance investigation, which again I have actually zero proof there is even a claim that has been filed at allIf it is true that the watch was simply lost in the mail, that's fine, but the business should act professionally and do what's needed to satisfy the customerInstead this has turned into nothing but a hassle and unneeded headacheWhen it is time for the business to step up and do the right thing, instead they have evaded and ignoredVery shady indeedThere should is no excuse to operate on such a negligent and discourteous level.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer authorized us to send the watch to GG factory 10/**/Estimate provided by factory 1/**/Estimate was to hand make discontinued strap in *** where the watch currently isCustomer was advised this would take several monthsAll claims backed up with documentation from the
factory provided to customer by way of email.Customer threatened owner of company claiming he "has ways of getting the watch back"When asked for clarification, threat repeatedAsked if police should be notified, and customer said yesLaw enforcement in customer's county was notified, and documented with a unique action ID.Nonetheless, repair is proceeding overseas as instructed and approved by customer and will be completed in the next month or so

I sent my watch in for repair in January After much hounding, I finally received my watch in late JuneThey finally admitted they sent it to "the factory"
My complaint is I was charged for a band that wasn't included and I've been unable to get the band or a creditTheir usual reply is "*** *** * *** *** *** ***"It has become apparent they have no intent to return the money I paid for the band