Wilde Honda

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just received my vehicle back and windshield was replacedHopefully it wouldn't leak again, but I will find that out when it rainsThanks to Revdex.com for intervening in this matter and getting the issues resolved
Regards,
*** ***

Good evening,Yes I took my car back on March 13th and got it back on the 16thThey did replace the cover to adjust the seatAs for dome light - - as of right now it seems to be
fixed yet it occasionally doesn't turn on when the driver side door is openedI contacted Mark at Wilde Honda on Thursday morning March 19th and asked about details of how the dome light was fixed and I have not heard back from him as of yet.So, as of right now I am not completely satisfied yet it is better then before.Sincerely,*** ***###-###-####

Wilde Honda has spoken with *** and has a agreed to refund the cost of the secure etch (plus tax - $210.15) Attached is the copy of the check being sent to Mr***
Wilde Honda thanks *** for bringing this matter to our full attention so we can rectify this
Thanks again and please
contact me if you have any further issues
Sincerely,
*** ***
*** *** * *** ***

Wilde Honda inspected the vehicle and found the dome light to be in working order . Wilde Honda replaced plastic knob to adjust the seat that was missing. Wilde Honda believes all the complaints have been resolved to date

Wilde Honda has agreed to cancel the maintenance package with full refund and no cancellation fee chargedWe have sent a cancellation form to *** which she needs to sign and return to Wilde Honda to authorize the refund. Wilde Honda apologizes for any inconvenience

To whom it may concern,We have spoken to Mr*** and have agreed to take care of his concerns Mr*** has agreed to call us when he has the time to get the work performed Wilde Honda is to bare the expense of all parts and labor. We consider this matter resolved and
closed

To all parties: My apologies for missing the prior emails in spam folderThanks to the Revdex.com for calling me and alerting me to this complaint this afternoon. My investigation into this issue regarding the Trident claim with *** in service led me to the following
conclusions. First my apologies on behalf of Wilde on the way and manner this was handled*** and *** have been bought many vehicles from Wilde Honda and they deserved a much better service experienceSecond: *** did not know the proper procedure, steps and Wilde Honda's responsibility in handling the problem or the claimSubsequently the steps were not followed which made for a very poor customer experienceWe will take this as a training and coaching opportunity with our service advisors on proper process and procedure in the future. Third I will go ahead and refund the $plus tax paid for the Trident Please accept my apology on behalf of Wilde Honda . *** *** GM

On Thu, Jul 16, at 7:PM, *** *** wrote:I want to withdraw my complaint Everything has been worked out with the business I do not see anywhere online that I am able to withdraw or comment on this complaint ref ***

Wilde Honda is currently working with customer to resolve these issues to achieve full satisfaction. [redacted]GM

Tell us why here... Dear [redacted],In response to your e mail that states customer complaint #[redacted]I believe this is a friend of the owner of a 2005 Honda civic that was towed  in to our repair facility because it did not run and customer could not get it started.After pushing vehicle into...

repair stall our Honda master technician diagnosed vehicle as  having lower than normal compression. Next step in diagnostic process is to remove valve cover to inspect the timing. Visual inspection showed us the timing was off. This is simply the diagnoses. In order to go any further the timing belt will have to be replaced to correct timing and determine if there is any further damage to motor.Our service advisor gave this information to the owner of the vehicle.Our advisor was then contacted by the customers friend who wanted to know our diagnoses and process. His friend was explained the diagnoses and process by our advisor. He did not agree with our diagnoses and wanted to speak with a manager.Our second shift supervisor spoke to him about the diagnoses and what was needed as explained above. He was not satisfied with diagnoses still so we had him speak directly to our tech assigned to vehicle for any other information he wanted.After speaking directly to our tech - he continued to disagree with our diagnosis and asked for discounts on repairs. We offered a 10% discount.Because of a clear lack of trust and belief in our diagnoses we told the customers friend that we recommend he gets a second opinion from a different repair facility.He declined repairs and towed vehicle to a different repair facility of which we do not know the name of. This repair facility confirmed our diagnoses that the timing was off.The customers friend called us after this confirmation and accused us of removing cam pulley, crank pulley, and lower timing cover and damaging one or more of these parts.We told him as we explained in the diagnostic process previously that we did not need to remove any of those parts to diagnose the timing being off. These steps were unnecessary as we already new what was needed to start repair process. We explained to him that we did not damage any parts on this vehicle, and our diagnoses was correct from the start as confirmed by second facility.If there is any more information you need, or any questions please call or email us.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is the type of attitude we have been facing since this started. I am the owner of this vehicle. Just because I do not have the same last name as my husband does not mean the vehicle does not belong to me. We got a call from the General Manager ([redacted]) were told he would look into the matter further 2 days ago still haven't heard back (as did the customer service person over a week ago and we have not heard anything back). Their lack of respect and continued lies are unethical and unprofessional. The back pedaling of the mechanic on the service preformed is a clear indication he is lying but they are not willing to even accept that as a possibility even though they can't give us answers as to how the damage would have been caused if not caused by their mechanic. This is the only facility this car has EVER been serviced at so they can't point fingers at other mechanics from other companies although that seems to be their go to argument. 
Regards,
[redacted]

Your feedback and satisfaction is very important to us, [redacted]. I am sorry to hear about your experience and would like the opportunity to make a better impression. Please call me at your earliest convenience. [redacted], General Manager. ###-###-####.

Wilde Honda as a good will gesture has issued a check of $200.00 to settle this issue .  Thank You [redacted]Wilde Honda

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  YET, it would have been nice for them to respond to my request on HOW they fixed the dome light because it was acting like it wasn't fixed.So, I guess will let this go.Thank you for your helpRegards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not satisfied since we have had issues less than 10 hours after we purchased.Disappointed in their customer service, or lack there of.Disappointed in their extreme un-professionalism ( obsessive calling and  rude phone calls at the inception of this complaint).We thought Wilde was a better organization than the rest of the dishonest care dealerships out there.   Guess we were wrong.My next Honda purchase ( which will be in the next 12 months) WILL NOT be from Wilde.  They have lost our business forever!!
Regards,
[redacted]

[redacted]
[redacted]
[redacted]Attn: Bradley [redacted] RE: ID [redacted]Peter [redacted] Complaint Dear Mr. [redacted], I am responding to the complaint issued to your office by
Mr. Peter [redacted] concerning repairs performed on his 2004 Honda Pilot at Wilde
Honda Waukesha Wisconsin on 12/28/2015. Repair Order number was written 12/28/2015 with 1 inspection and 3 recall repair items listed for repair and authorized by signature of Mr. [redacted]. (See Exhibit 1)Repair items (5) and (6) Right front ball joint and replace brake light were added to exhibit 1 after the Honda multipoint Vehicle inspection was performed by technician. (See Exhibit 2)The hand written notes from the technician on exhibit 1 outline the findings of the Honda multipoint Vehicle inspection checklist. The findings of the Honda multipoint Vehicle inspection checklist were reviewed with Mr. [redacted] by Jay [redacted] the Wilde Honda service advisor.  Mr. [redacted] confirms in the complaint that he agreed to the additional repairs beyond the three recalls of the right front ball joint and brake light repair. Wilde Honda went ahead and completed the remaining five items beyond the inspection. (See Exhibit 3) Job #2 Low beam headlights Recall 12-056  (Warranty- no charge to customer)Job #3  Shift level out park Recall 13-011 (Warranty- no charge to customer)Job#4 Airbag inflator Recall 15-040 (Warranty- no charge to customer)Job#5 Replace right front lower control arm (Customer pay Charge)Job #6 Replace 3rd brake light (Customer pay Charge) Jobs #5 and 6 totaled $430.33 paid by Mr. [redacted] and the service repair was complete. Wilde Honda was notified by American Honda warranty claims division that the part number used in the recall inflator repair 15-040 was incorrect. There is some disagreement between the employees I interviewed and Mr. [redacted]’s claim as to who contacted who first to alert Mr. [redacted] that Wilde Honda installed the incorrect part in Airbag inflator Recall 15-040.  Wilde Honda employees assert the call was made to Mr. [redacted] once Wilde Honda was notified by American Honda warranty claims division that the incorrect part was installed. Jay [redacted] stated to me that Mr. [redacted] called him after receiving another recall notice postcard inquiring about any additional recalls on his Pilot. Jay [redacted] did corroborate Mr. [redacted]’s assertion that he called Wilde Honda inquiring about any further recalls. Jay stated he offered to pick the car up and change the inflator with as little convenience to Mr. [redacted] as possible. That offer from Wilde Honda still stands if Mr. [redacted] has not had the inflator replaced as of yet.  Jay also stated Mr. [redacted] was only interested in a refund of the previous repair from 12/28/2015.   Regardless, Mr. [redacted] is aware the inflator is incorrect and we implore him to complete the repair at any Honda Dealer if he has not as of yet. Wilde Honda followed normal protocol in the course of business by reminding Honda owners by mail in our designated market area of outstanding recalls ,to providing a high quality inspection and recommending the appropriate services that should be performed .  The facts in this complaint are mutually exclusive: After Mr. [redacted] agreed to recommended repairs that were performed and Wilde Honda installed the incorrect part in Airbag inflator Recall 15-040 repair. Wilde Honda completed (3) safety recall notices on this repair order and installed the incorrect inflator on one of the recall repairs.  Wilde Honda does not see a refund on an unrelated repair is warranted. We are willing to pick the Pilot up and install the appropriate part and rectify the repair if it has not been fixed to date.  We hope Mr. [redacted] can see past his perception that Wilde Honda sends out urgent recall notices to customers to sell repair work by the facts and exhibits presented. Any questions please feel free to contact me. Sincerely, Jim [redacted] Wilde Honda[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response by Wilde Honda is not based on the facts of the case.  They never offered ANYTHING other than for me to bring the car back for service.  I  was the one who requested the car be picked up for service in my initial discussion.  They did agree to send a driver over to pick up the car.  They never offered a loaner car. EVER. The attitude of the service rep was, "hey we messed up so bring it back and we can try to fix it right this time."  He did not provide any reasons for why the service was not performed properly the first time.  After being transferred to the service manager during one of my calls, I was informed that an incorrect part had been installed and they could not clear the code and get paid by Honda of America for the recall service.   That seems to be their motivation.  Payment for service, not the potential liability of improper service on a potential critical safety item. They have never contacted me directly. All communications with this business has been me calling them.  I still do not have the name and number of the person to contact that can do anything about this matter. A Yelp review response they posted online suggested I call the service department and was given the general dealership number, no name.If they were aware of the incorrect part installed a few days after it was installed on December 29th, why was it not until Feb 2nd that I received a generic post card, identical to prior mailings, informing me to have Airbag service performed.  They say they knew of the incorrect part being installed right away, but they did not use the contact information they had on file when I dropped the car off to contact me!.. They let us drive a car with known incorrect parts for over 2 months!  They are not able to tell me if my air bag is functional with the incorrect part installed as it sits.  They must not care about customer safety.I repeat my request for a full refund for any and all services performed on my car that I personally paid.  I have no confidence that any work was performed in a correct and professional manner considering how they mishandled a major safety issue.  I do not plan to have any of my Honda cars serviced at this business.  I hope this complaint of poor service and business practices is distributed far and wide to inform other potential customers and help them make informed decisions regarding auto repair for their Honda cars and any other brands this deanship works on. 
Regards,
Peter [redacted]

To whom it may concern:
Wilde Honda addressed and repaired the 2004 Chrysler Sebring following the purchase 12/30/2014 at no charge to [redacted] and [redacted]. Attached is the repair order from 1/9/2015 addressing the service complaints arising following the sale. Wilde Honda's position is: it is four...

months and an unknown amount of miles since the [redacted]'s purchased a ten year old vehicle with over 100,000 miles and Wilde Honda will not take any further responsibility to pay for future repairs.
Wilde Honda considers this complaint closed.

In response to this complaint you have received, I am familiar with the situation. Every dealership (not just Honda) is given a list on vehicles registered in our local area that have outstanding safety concerns. It is our responsibility to both notify and get these...

recalls performed. We do send notifications out and in this case, this vehicle actually had 3 open recalls that needed to be completed. We completed these 3 recalls and with all cars that we service, we briefly check the vehicle over at no charge. We did notice that the vehicle had a worn out tie rod and a burned out brake light bulb. We informed the owner and he said to take care of it since it was here. I couple days later I was informed by our warranty department that there was a problem with a serial number that we recorded from one of the replacement warranty parts and that we need to get the vehicle back and replace the part. We contacted the owner and informed him but he said he does not want to return. We offered to pick up the car. We offered a loaner vehicle for the inconvenience. He still does not want to let us correct this. This is completely at no cost to him. We have contacted him several times. I do not believe his “restitution” request is reasonable.