Wilde Honda

Wilde Honda and Erin have agreed to trade in the Ford Focus on a different car. Thank you Erin for working with us to resolve this issue.  Wilde Honda

Your feedback and satisfaction is important to us, [redacted]. I am sorry to hear about your recent experience. I'd appreciate the opportunity to speak with you and hopefully address your concerns. Please call me at your earliest convenience. [redacted]. ###-###-####.

Wilde Honda has offered a full refund and to give her a full trade value in the amount of full purchase price.  The car is under full factory warranty and had a recall directly through Ford.  The recall is completely free and Wilde has provided assistance with rental vehicles.  Wilde Honda has done everything we can do to resolve this issue.

Wilde Honda stands by its prior response on this matter. Attached are the repair order documents, parts statement and complaint , cause and correction documentation  showing Mr. [redacted] authorized both the diagnosis and the repair. Sincerely, Wilde Honda

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Wilde fixed my seats
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 We tried to reach the service and general manager on several occasions by phone and never once received a return phone call.  We have had issues with this vehicle since day 1. It is irrelevant the amount of miles that are on the vehicle.  We spent $4200+ on a vehicle that Wilde Honda put out as having no issues.To claim that you fixed the car free of charge is not accurate. The day after we purchased the vehicle the car would not start.  WE had to figure out a way to get it to Wilde so they could determine what is wrong with it.In addition, we were told that the spark plugs were replaced on the next visit.  They clearly were not.Wilde essentially sold us a pile of junk and they are not owning up to it.As stated before, this is the 3rd vehicle we have purchased from them and due to their behavior and lack of response and customer service we will never buy from them again.In addition, we are in contact with hundreds of people weekly.  When we talk about how often this vehicle has broken down on us, people hear that Wilde does not respond and provide customer service as they should. Very poor business practice.
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Afternoon,
 
Wilde Honda has settled with [redacted] for $298.24 in the form of two checks one for $100.00 and another for 198.24. We appreciate [redacted] bringing this matter to our attention . We took her complaint very seriously and took appropriate action internally so this does not...

happen again. 
Thanks again .
Wilde Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted] the service manager did contact me that same day and said that they would like to purchase the car back from me at the purchase price and get me into another car. But, this just creates a list of other problems like finding another affordable car with the miles/year this one has, reapplying for financing, the cost to transfer plates, the hits on my credit again. After several attempts to contact [redacted] and leaving messages he has not returned my calls.  I propose that they (wilde) pay for the added warranty coverage that I already paid for.  The cost for this was 1433.00 and I will keep the car and deal with taking this car back and forth to the dealership for the repairs. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I just received a call from the GM, [redacted], who has agreed to reimburse the cost of the damaged part via a check for the amount of $285.99.

12/17/2014I have spoken with [redacted] today at 3:10pm.  He stated the mechanical issues with the Maxima have been addressed to his satisfaction which was the basis for his complaint.  Thank You , [redacted]Wilde Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) Due care for customer's life and life threatening recall issue remained undone, even after American Honda corporate complaint. 2) No new diagnosis info was ever offered. 3) Overly expensive repair charges for crankshaft position sensor repair occured only because of false assurance that diagnosis was accurate, which it was not. [Less expensive 3rd party mechanic repair for crankshaft position sensor would have saved customer money if customer knew Wilde Honda diagnosis was inaccurate]4) If diagnosis was done with due care, the faulty recall part would have been suspected and discovered as main reason for life threatening stalling issue. Wilde Honda's failure to consider customer's life as important, allowed for life threatening stalling issue to continue amidst Three (3) seasons.5) Full refund as partial settlement for negligent trauma damages would be a step in the right direction to make customer whole.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, they did offer to buy the car back which would have ended up costing me more time, more money and more hits on my credit.  I was never told when I bought the car that there was a "recall" as stated per Wilde's response.  And I have never received an offer for a rental car(from WILDE) while my car was getting fixed at the ford dealership.  Its unreal that dealerships can sell cars with open recalls on them and then push it off to the buyer.  Just because the car is under "full factory warranty" doesn't mean it should be the buyers responsibility to get the car fixed.
Regards,
[redacted]

Review: I purchase a used Chrysler 2012 200 4-door sedan with about 66,000 miles on it 6-2-2014. The salesperson ([redacted].) informed me that the car did not have ANY factory warranty remaining on it and that the only warranty available to me was the purchase of an extended warranty thru their F & I departments representative ([redacted]) for an extra $2,000.00 which was financed into my auto loan that I also received from them. Now after having the vehicle for a few weeks now I find out that everything they informed me about the warranty was not true. In fact the Chrysler Corporation still has on the vehicle the remainder of the original 5 year 100,000 mile powertrain warranty with no deductible that I was able to transfer to myself on my own by calling the customer service arm of the Chrysler Corporation in [redacted]. Too make matters WORSE I find out from the Chrysler people that I was sold a vehicle that still has an OPEN RECALL#38(Active Head Restraints) on it and a known factory defect with the left cylinder head as they have extended the warranty on this to 10 years. Why a large auto fanchise like the Wilde Group that also owns a Chrysler dealership in the same area([redacted]) could not determine this important aspect of a name plate they also sell new or why they could not have completed the Recall at their Chrysler service department before selling the the car is unfathomable. Also since taking delivery(under 30 days of purchase date) I took the car back to their service department for undercarriage noises which are evident when going over bumps/rough roads and I was dismissed by the service rep. as if I was insane for bothering them about this. Maybe I'm wrong but I thought if a consumer spends good,hard earned money with any business establishment that that business owner would value you and at least provide a somewhat decent attempt to rectify the problem for all parties concerned. I see now the Wilde Grp. practices bait & switch tactics to increase their revenue with unsuspecting clients by selling extended warranties that are not needed. And now that I have made my concerns known the F & I personnel ([redacted] & [redacted]) have refused to follow-up on promises they have made to forward copies of my extended warranty to me so that I can re-verify the actual covered components of this warranty for overlapping coverage with the factory warranty so I can determine if in fact cancelling the extended warranty would be in my best interest as I am a single mother of 3 with tight finances but they have dropped the ball on this 2 times already!Desired Settlement: Get management to contact me with an apology for allowing me to be put into this situation by untrained and unethical sales and Finance personnel,correct these deceptive business practices with proper training and ascertain whether or not I truly have a time bomb ticking underneath my car with the noise in order to prevent a more serious repair, not covered by any warranty, from occurring in the near future!

Ms. [redacted]

Business

Response:

To Whom it may concern.

Review: Took my 2001 honda civic in for a oil change on 02/11/14.

A month later noticed a oil leak, so I checked the oil level

and it was over the full mark. I bought it in to wilde , and was

told the old level was fine but it was still slightly over the full mark,

I'm thinking it's been leaking for a month and I drove it over here so

all the oil is't in the pan. My honda civic never leaked before this.Desired Settlement: Repair oil leak, free of charge.

Business

Response:

[redacted] returned to Wilde Honda on 3/31/2014 for [redacted] and a technician to inspect the vehicle and determine the source of the leak. It was determined through inspection, that the oil leak was unrelated to the service performed by Wilde Honda on 2/11/14. [redacted] was given serveral options if he wanted to pursue fixing the existing oil leak issues.

Sincerely,

Wilde Honda

Review: I bought a 2005 Subaru from this dealership at the end of July 2014. I have had problems with the car ever since. Before I bought the car, it was subject to "Lot Rot" from being on the lot for over a month. I took it out for a test drive and the brakes were bad. They replaced the calipers, pads, and rotors before I purchased the car. As I was driving it home, I notice a lot of rattling and vibration at higher speeds coming from the front end. The car handled worse than when I took it out for a test drive. I took it to my mechanic on the way home and he said that there were several issues with the car. Link pins, several bushings, both front axles (which were bent and not the correct OEM axles), and the front struts are bad. I did not feel safe driving the car so I had it towed back to the dealership. The dealership had the car for almost 2 weeks. They replaced the link pins and most of the bushings. The control arm bushings still need to be replaced. Those were the ones that were worn out the most out of all of them. Also, there had been a rattling coming from the drivers door. When the window was down, the window would rattle bad. It sounded like it was going to shatter inside the door. I told them about this too. Never looked at it. I do want to say that the dealership did give me a rental for the time I did not have a car. I do appreciate that.

After I got the car back, I still had the rattling and vibration coming from the front end. I took it back to the dealership, and they looked it over and couldn't find anything wrong with it. This went on for over a month before my mechanic ended up taking the front brakes apart and noticed that it was missing parts. The pads were bouncing around and not sitting in the calipers. The fact that I did not get into an accident was amazing. So when I went back to the dealership and told them this, they didn't believe me until they took the brakes off and saw it for themselves. They did replace the calipers and pads a few days later at their cost. The best part about the brakes is that I had to have the pads replaced a month later because the pads were crap and were squealing awfully loud. The pads that were installed were not even brake pads. They were junk right out of the box. At least use pads that have a name on them. Also, none of the parts on the calipers were lubricated properly causing "weird" noises every time I applied the brakes.

The front axles were replaced by my warranty, BUT this was a PREEXISTING issue and the fact that I had to have my warranty cover a repair that the dealership should have taken care of before I bought the car! The cost of that repair should be refunded to the warranty company and refund me my $100 deductible. I also had to get the driver side door fixed because the internal parts for the window were bad. I spent $600+ out of my money to get it fixed. This was also a preexisting issue. Now the issues with the struts. My warranty company will not cover the repair for the struts because they know it is a preexisting problem from before I bought the car. I have all of the paper work from 2 different mechanic stating this when they checked the car over. All 4 struts are bad right now. My car handles terrible on the roads right now. The car does not track properly on the roads. The steering wheel is not straight and pulls to the right and sometimes it pulls to the left. I thought it just needed a front end alignment, but no. The struts need replacement. Struts don't go bad that quick.

Whatever 150+ point inspection you guys do, you need to actually stand by that and do an inspection. You never looked over the car at all. If you did, you would have caught all of those issues. Both of my mechanics saw issues immediately as they looked under the car.

One last issue, the car was in an accident before me. No reports are stated on the VIN, but it shows signs that it has been in an accident. Both rear and front bumper covers had been replaced recently. You can see the over spray on both. I'm not sure who to point fingers with this one.Desired Settlement: I not only want the struts taking care of in full by the dealership since this was a PREEXISTING issue before I bought the car, I also want to be refunded the $600+ I had to spend on fixing the drivers door AND my $100 deductible I paid to get the axles replaced. This should have also been taken care of before I bought the car. My warranty company is not happy with the dealership and they know what is going on with all of this. I have all paperwork from the beginning of all of this as well. My lawyer insisted on that I take this action first before the we take the other route.

Business

Response:

To whom it may concern,We have spoken to Mr. [redacted] and have agreed to take care of his concerns. Mr. [redacted] has agreed to call us when he has the time to get the work performed. Wilde Honda is to bare the expense of all parts and labor.

I took my 08 Honda Fit in for a service recall on the window door switch. In the process of replacing the switch, Wilde Honda broke several tabs holding the interior door panel to my driver side door. They tried to glue it back into place. I noticed immediately upon opening the car door and seeing dried glue residue that had trickled down the interior door panel. They have never replaced it. I was just recently in to diagnose a check engine light and was quoted almost $2,000 for an exhaust leak. $7 in high heat sealant at a local auto parts store fixed the problem. Their quote included $1200 for a catalytic converter. OEM Honda Fit cat lists for $1,242 and I can find a dozen different Honda certified parts dealers that sell it for just under $800. Completely over-inflated parts prices, terrible service work (they did not follow my guidance to do the appropriate diagnostics on the diagnostic trouble code), and condescending tone talking to customers make this place the epitome of a "stealership." Never dealing with them again.

I called Wilde Honda in Waukesha about a Chev Impala they had advertised online for 11500. They told me they had just sold it but they would see if they had another Impala with the same mileage and features. I was looking for leather interior and 17 inch premium wheels, just like the car they had advertised online. The salesman said he would look to see if they had a Impala with leather interior and the 17 inch wheels and would call me back shortly. He called me back and said he had found another Impala with 36000 miles and was an even nicer car that they would sell for12000. He said he just drove the car and it was nicer than the car they had just sold. I asked if it had leather interior and the premium wheels. He said it had a tan leather interior and the 17 inch premium wheels. I drove 2 hours from Appleton Wi to look at and hopefully buy this car. The car they had didn't have leather interior or premium wheels. I was very upset that the salesman, [redacted] had lied to me about the car they had just to get me down there to try to sell me something else. I wasted 5 hours and 30 dollars worth of gas for nothing. They looked at their online inventory, said they don't have another Impala with leather interior, but would I be interested in a Hundai Elantra? Give me a break- what underhande tactics are these? I"ll never go back or call.