Wilde Honda

Review: I want to start by saying that if you want reasonable and respectful service in a timely manner on any vehicle or inquiry, do not go to Wilde Honda. I purchased a vehicle for lease on October 2nd. It is now January 7th, and I still am not even in the Honda Financial Services system because Wilde Honda cannot seem to get the correct paperwork together to enter me in the system. Technically, I do not legitimately "own"/lease my car and haven't since purchase date. Upon my initial inquiry of the vehicle, before I even purchased, I spoke with many representatives making sure I got my ducks in a row to purchase the day of test drive. When I got there, however, I was told I had to wait and that I didn't have sufficient paperwork to drive away today. Waukesha isn't exactly close to me, so you can guess how upset I was that even though I called ahead multiple times to be sure I was prepared, it still wasn't enough. I spent over four hours in the dealership that day just for them to tell me that I couldn't take the vehicle that day and would have to call back. They were supposed to get back to me within 24 hours. I even gave an extension of 48 hours thinking they might be busy. I never received a call. I called them, was told I would have an answer within an hour and either way would receive a call back, I waited three hours and didn't receive a call. I called again to figure out the problem, they said they don't know and they'd call me when they get more information. A week plus goes by with me calling every day to figure out when I can come get my new vehicle, and no new information surfaced until I spoke with an arrogant man (who thought it was funny to make jokes and mock me for my troubles) who said that the documentation I sent to them was blackened and no information could be seen, so they just needed new documents. I submitted as requested and was approved within half an hour. I now could set up time to get the vehicle and I did. Again, this man made insensitive jokes about the situation and really made light of an already annoying and frustrating position. I signed my paperwork that night and left. Two weeks in, I started calling Honda Financial Services to see how to set up automatic payments for my account. They didn't have me in the system. I called the dealership and left messages with two individuals to figure out why I wouldn't be in the system. I received no call back. This continued for about two or three weeks--which means past when I should have made my first payment--where I continued to leave messages and nobody had any answers or called me back to explain the situation. Finally, I got ahold of someone and he said that contracts according to the state of Wisconsin had changed right at the time I signed mine, so I had to sign a new form. He insisted I come there to sign the contract, and I told him that was not going to happen because I lease my vehicle and that would put a significant amount of miles on it just because they screwed up and wouldn't return my calls after they screwed up. They then overnighted me a copy of the new contract to sign and enclosed a return envelope to send it back. I read over the new contract and the numbers on this contract didn't match the numbers on my old one, meanwhile more and more time is going by. Long story short, twice now I have had a contract sent to me, once I actually signed and returned it, the other I called multiple times with no response about how the information was inaccurate. It is now January 7th, and I just got a call from a newly appointed director of finance that says that he doesn't know what's going on "something with numbers not being right" and that they needed me to come sign a new contract. I said what about the one that I already signed and returned, where is that one? They claimed they had no idea where that was or what happened to it. So here I am, they say they're going to pay my months that I haven't had the account set up and catch me up with my payments because it is their fault, but I would NEVER ever recommend that anyone take up business with this particular Honda dealer. They do not do the name well. I submitted multiple complaints about this dealership to American Honda and the dealership has not responded to it, not one of them, but I can't say I'm surprised that I haven't received a response.Desired Settlement: I want this nonsense taken care of. I have spent hundreds of minutes on my cell phone plan and may have even accrued overage charges because of the number of follow ups I have had unnecessarily had to make to this company. I want a formal complaint filed against the business for all to see, and I want them to clean up their act so that other customers do not have to go through the situation I have. Additionally, I want it known that no associate should mock its customers, whether [redacted] thinks it's "lightening the mood" or not. It is inappropriate conductivity and could be considered harassment. I have received a verbal agreement that the months of November, December, and January will be paid for by the dealership, and I want a written agreement to that nature as well, so there is no confusion when (and if!) we ever get this taken care of. Any other suggestions the dealership has for resolving this issue are welcomed because of such an inconvenience. I do not appreciate this situation, the attitude, or the number of times I have had to reiterate my disapproval before the issue is resolved, but I would be happy to once more go in detail what has happened, with dates and times of phone calls and emails (because, yes, I've kept track) to someone who will take disciplinary action.

Business

Response:

Wilde Honda has closed this transaction with [redacted]. The account with American Honda Finance has been finalized . I would like to thank [redacted] for working with Wilde Honda to resolve this issue under some very trying circumstances not of her doing . Wilde Honda made an additional three payments totalling 619.59 to settle this matter with American Honda Finance. I spoke with [redacted] on 1/23/2014 to confirm the matter was settled .

Sincerely,

Wilde Honda

Consumer

Response:

Review: We purchased a vehicle from Wilde Honda at the end of December 2014. We purchased it in the evening and the next morning the vehicle would not start. We suspected that it was a battery. However, the dealer made us find our own jump and then come and sit for several hours while they diagnosed it. That visit there was no charge. Shortly after that in January we had more issues with the car. We were told that the spark plugs were changed among other things.

The spark plugs were clearly not changed. They were disgusting after we pulled them out after they said they were replaced.

It never ran correctly from the day after we got it.

We have made several calls to not only the general manager but the service manager with no return calls.

Now the vehicle will not start once again.

Now we are going to have to pay for a repair and a tow and we are uncertain of what that will cost.

I am extremely disappointed with the lack of professionalism displayed by Wilde Honda.

This is the 3rd vehicle we have purchased from Wilde and the last.

My husband and I travel all over the state teaching medical classes. We an not be without a vehicle, nor should we be without a vehicle 4 months after we have spent over $4000 on a vehicle.

Purchase Date 12/30/14

First Date of Repair 12/21/14

On 01/08 My husband checked the oil ater owning this vehicle for less than 2 weeks and it was bone dry.

He had to add 2 quarts of oil to the vehicle.

In addition the brake fluid was marked as checked and it was never checked. There was a lock on it and they were unable to get into it.

The Second date of Repair 01/09/15 Spark Plugs and Coolant regulatorDesired Settlement: We feel that Wilde should repair EVERYTHING that is wrong with the vehicle.

Business

Response:

To whom it may concern:

Wilde Honda addressed and repaired the 2004 Chrysler Sebring following the purchase 12/30/2014 at no charge to [redacted] and [redacted]. Attached is the repair order from 1/9/2015 addressing the service complaints arising following the sale. Wilde Honda's position is: it is four months and an unknown amount of miles since the [redacted]'s purchased a ten year old vehicle with over 100,000 miles and Wilde Honda will not take any further responsibility to pay for future repairs.

Wilde Honda considers this complaint closed.

Consumer

Response:

I was negotiating with Wilde Honda for a week or so trying to find a reasonable vehicle for myself. I finally found one that was within my budget and a great value. I felt that I was not getting a fair trade value for my current vehicle. They were offering me less than what I owed on my loan and I had simply asked for them to at least cover the cost of my loan, which would have been a few hundred dollars more on offering. The sales manager only made excuses as to why he was refusing to work with me on pricing. I kept getting the round about with this deal and felt that the sales manager was very conniving and manipulative towards me. While dealing with my trade-in value and appraisal, the salesman lied about the mileage of my car right to my face and made me feel as though I did not know what I was talking about when I had said I had significantly less mileage than what he had entered. Lying about the mileage on my car resulted in [redacted] estimating my trade-in value to be less than what it is really valued at. I felt that they were trying to manipulate me into buying without any compromise and thinking they could get away with it because I am a woman. The sales manager also asked about my income, and continued to tell me why I CAN afford the car at their asking price considering my income. I am a [redacted] paying for school, paying bills, helping out my family and I will be damned if anyone attempts to tell me what I can or cannot afford. I find Wilde Honda to be unethical in it's business practices and I will never return.

I am writing this to express my disappointment in the car buying experience with Wilde on Friday, October 30th. My hope is that providing you this awareness will allow you to take action so that no other prospective customer has less than a positive experience, like my wife and I did.
Our sales person was Chris [redacted]. He was very helpful and effective with helping us to find the right car for us. We landed on a 2014 VW Jetta (white). We were short on time and was interested in placing a deposit to hold the car, but was advised that Wilde does not do car holds. Because we were very interested in the car we decided to go ahead and quickly complete the financing application. Chris worked through numbers and proposed a financing scenario at 6.9% “average, worst case scenario”. I made it very clear to Chris that if financing came back with a rate of 6.9% it would not work for us and we would seek our own financing. Chris attempted to have us sign something suggesting that we were ok with 6.9% but we declined to do so. He said ok and took our application to your finance department.
After waiting nearly an hour of additional time for a response from finance, we could no longer wait. Our daughter was at school awaiting pick up. The finance person “Erica”, came out shared with us that they were still awaiting a response from the bank. We advised that we need to leave and would come back. Erica indicated there was no problem and that she would let us know when she got approval.
At about 7 pm that evening, we reached out to Wilde because we had not heard anything. We did eventually make contact with Erica who advised that we were approved but she would not provide us any rate information or details over the phone. She informed us that we needed to come back in. This sounded very odd and off putting. Nevertheless our strong interest in the car allowed us to make the drive back out to Waukesha from the North Shore area where we live.
When we arrived at 8:30 pm as committed, we had to wait almost 20 minutes before Erica was available. She then came with a stack of papers and commenced to request our signature. We paused, and indicated that we would not sign anything until she review the financing options. She indicated that we were not signing any finance papers. That were just signing the credit application that would allow her to share the information with us. We signed the document and then she disclosed that the rate was 8.9%. I told her that was a non-starter. She then commenced to justify the rate was due to our low credit score with a very condescending tone.
When I asked why this is higher than the “worst case scenario” offered by Chris, she became defensive and said she had no idea what was told to us stating, “I just process the application”. When we made it clear we were prepared to leave, she indicated that she would ask her manager to honor the 6.9%.
At this point, we were skeptical about the whole deal. Before going to her boss, Erica went through warranty options that would add an additional $2500 to the purchase price and financing. I asked why we couldn’t know about this cost upfront as this is a key consideration in the purchase of the car. She replied because this is a financing decision. I disagreed and said no, it is the total pricing of the car which is a buying decision. Erica then goes on to say that all dealerships does it this way. I corrected her and indicated that is not the case. She challenged me as to when was the last time I bought a used car. I then named three dealers that we have worked with that were all forth coming about the cost of an extended maintenance warranty for a used car. Erica closed the conversation out with “This is how we do it at Wilde”. She then left to go discuss confirming the 6.9% financing. She quickly returned to say her boss said “No”. With that confirmation we declined the financing and left the dealership at 9:30 pm exhausted and disgusted with the Wilde experience.
Chris gave me a call the next day wanting to know where we were on the decision. He then advised me that Wilde had now secured approval. Apparently when Erica was talking to us the day before she did not have approval for the 8.9% (which means she lied to us). Chris indicated the approval was now for 9.9%! I was appalled by this information. I advised Chris that we would not accept any financing from Wilde and would secure financing on our own. I found this exchange very interesting, because initially we were told that Chris could not handle any financing information or details, but yet he called to inform me that we now have approval at 9.9%.
We went ahead to secure financing from our bank. The process took a few business days and Chris advised that the car had to be placed back on the lot for sale as Wilde could not wait, despite the fact that we signed a purchase agreement. As a God fearing family, we turned to our faith and trusted that if the car was for us to have, it will be available.
We have now secured financing and have a check in hand made payable to Wilde. However, until we are able to take the car to our mechanic we would not close on the purchase. We couldn't get an appointment to do so until Monday, November 9th. Chris indicated he would not hold the car and would just keep us posted as to whether it sells before Monday.
Aside for Chris helping us to find a car that is perfect for daughter, this whole experience has been one of the most negative car buying experiences we have ever had. What makes it most concerning is the financing rate we received from our bank is better by more than 8 percentage points from the nearly 10% quoted by Wilde. I know that it is against the law to have such a variation in the rate offered and will explore whether I need to report to the Revdex.com or other agencies that protect consumers from predatory lending.
The fact that Wilde requires customers to purchase a car before being allowed to take it for an inspection is also concerning. This is not a question of whether we wanted the car. We had a signed purchase agreement, and had secured financing (we had a check in hand payable to Wilde). The issue was if there was something wrong with the car, we would discover after the inspection.
When I called Chris yesterday, he informed us the car was no longer available because they sold it over the weekend. He then wished us "good luck" in finding another vehicle. It was probably good fate that the car was sold as it avoids us having to maintain a relationship with your dealership.
After this experience, we will strongly discourage any of our family, friends and co-workers in doing business with Wilde.

Review: I purchased a car on June 1st from this dealership. Everything went great until the financing portion. We were told that in order to obtain a lower interest loan with Wells Fargo, we would have to accept a maintenance package for $999.00. There was no question, we would have to agree. Come to find out when I get home, the contract states that it is NOT required. We were totally scammed for something we would not have taken.Desired Settlement: I did not want this.

Business

Response:

Good Afternoon,

Wilde Honda has settled with [redacted] for $298.24 in the form of two checks one for $100.00 and another for 198.24. We appreciate [redacted] bringing this matter to our attention . We took her complaint very seriously and took appropriate action internally so this does not happen again.

Thanks again .

Wilde Honda

Review: I am scoring my overall sales experience with Wilde Honda at 1 out of 10. I would not recommend Wilde Honda to anyone at this time. [redacted] was a very nice person and I think he will make a great salesman as he gains experience. [redacted] is new to the job and he needs time to learn the details. I am a compassionate individual and can relate to his position. Therefore, I would like to provide Wilde Honda with two scores, one for [redacted] and one for the sales manager [redacted] who was involved in my experience. I would give [redacted] a score of 8 out of 10 because I believe he tried to do the best he could and appeared to want to succeed. I never expect someone to know all the details, especially when they are new.

Unfortunately, the majority of my negative experience came when [redacted], the sales manager, became involved. First of all, I asked for the Flex Cash that was available the prior day when my wife and I came in to test drive our new CR-V. I was denied access to the Flex Cash by [redacted] until I presented a cashier’s check for $19,500.00 as a down payment. Once [redacted] informed [redacted] of my $19,500.00 down payment, all of a sudden the Flex Cash was available. Second, I have never purchased a new vehicle in my life. In fact, I did not want to purchase a new vehicle as this time, but I did not have a choice. Three days prior, I was involved in a major car accident that completely destroyed my car. I was forced into oncoming traffic by an inpatient teenager who was trying to pass in wet and icy conditions in a no passing zone. Trying to avoid a head on collision, I hit one car who spun me around and forced me to hit a F250 truck. The truck forced me to spin around again and I was ultimately T-boned by a third car. This was an extremely stressful situation made worse by my experience with [redacted] is an arrogant individual who never learned how to properly communicate. I'm sure he has his reasons, but like I said I have never purchased a new car before and I was having a hard time understanding how [redacted] calculated the final price. I asked [redacted] to "help me understand" the numbers so I could purchase the car without believing I was getting wronged in the deal. [redacted] responded with an arrogant tone and threatening body language saying "It is simple math! The numbers are right; you will not find a better price anywhere." I think [redacted] needs to gain some awareness by understanding he does this for a living. I, on the other hand, was attempting this for the first time in the 36 years I have been alive. This was obviously not simple math or I would not have had a problem with it. In fact, I earned an A in statistics and if I was trying to teach someone I would never degrade them for wanting to learn.

I was also told I would receive free car washes for the life of a new vehicle purchase. When I called to schedule a free car wash, the service department asked me if I was given this information by a sales represenative. I said yes, and she responded by saying they only give out free car washes to individuals paying for vehicle servies.

I am a fair person who believes in treating everyone with respect and dignity. Therefore, I expect the same treatment from those I purchase goods and services from; especially when $28,000 is trading hands. As a result, I am giving [redacted] a score of 1 out of 10. I sincerely hope this response makes it to the GM’s desk. If my feedback is truly appreciated I would expect a timely response with an explanation for my negative experience. My feedback is not intended to hurt but to help Wilde Honda’s reputation moving forward.Desired Settlement: I would like to be contacted my [redacted] with an explanation for my negative experience. I would also like to receive compensation for the promise of free car washes in the form of a debit card worth $500.00

Business

Response:

Wilde Honda has worked out a resolution with [redacted] over this matter. [redacted] has brought to our attention several matters that needed to be addressed internally .

We thank [redacted] for taking the time and effort to help Wilde Honda improve the selling experience .

When I walked in I told them what my bottom line was. It took 2.5 hours to get there which as a huge waste of everyone's time. They tried act like the pricing I was told by the online consultant was false. Get EVERYTHING is writing, I was glad I had emails. You must do research and know what you want BEFORE you go here or they will confuse and work you over.
The floor mats were taken out of my car so I don't have any. It was not something I noticed until I was driving home. My fault, but what a cheap company you are to take out floor mats.
The car had the tire pressure light on during my test drive which I was told was due to it sitting on the lot so long, so he told me he'd have it fixed and it would be fine. When the tire pressure light went on again after I had the car less than a week we had it checked. 1 tire was at 66 PSI, 2 were at 34 and 1 was at 24. The recommended PSI for all tires is 44. We balanced them out and in less than 24 hours 1 tire had lost air. I had a screw in it. I was lied to and told the warning light was on for a false reason.
I've contacted my sales rep twice and customer "care" with no response regarding my tire. It is probably for the best as reading reviews online all over, I will now avoid this shady company.

Review: On May 02, I purchased a 2012 Honda Civic from this dealership. During the purchase, the finance department person discussed a 3-year oil change plan for $409 from Fidelity Warranty Services. He also informed that this is cancelable within 1 month for full refund. I agreed for the purchase,

This gentleman provided me 2 documents from Fidelity Warranty Services that I promptly signed. Once I reached home, I realized that the second form that I signed from Fidelity Warranty Services was for a "Secure Etch" contract for $199 that was NOT discussed and is NOT refundable. I tried contacting the dealership multiple times, however, they are not providing refund for "Secure Etch" since I have already signed the contract.Desired Settlement: Full refund of $199 for "Secure Etch" contract that was not discussed with me, but I unknowingly signed due to unethical sales tactics at Wilde Honda.

Secure Etch Product Number: [redacted]

Form Number: [redacted]

Thank you!

Business

Response:

Wilde Honda has spoken with [redacted] and has a agreed to refund the cost of the secure etch . (199 plus tax - $210.15) Attached is the copy of the check being sent to Mr. [redacted].

Wilde Honda thanks [redacted] for bringing this matter to our full attention so we can rectify this .

Thanks again and please contact me if you have any further issues.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a used Nissan Maxima on October 17, 2014. During the test drive it was noticed that and the gas gauge did not work and the transmission had a slight hesitation. The sales person assured me that the dealership would repair this at their expense. I returned to the dealership one week later (10/24/14) to have the repair work completed. After waiting 3 hours for them to replace the fuel sensor, it did not rectify the problem. The service person assumed that it was the actual gauge that was not working. I was informed that the part was back ordered for 6-8 months per Nissan.

I contacted the dealership on (10/27/14) and spoke with the salesperson [redacted], it was agreed that I should bring the vehicle in to look at it again after I reminded them about the transmission hesitation. After returning to the service department for inspection, I was told I would need to return the car again so that they could take it to the Nissan dealership to be hooked up to a Nissan Diagnostic machine. I made an appointment for 10/28/14, dropped the car off early in the morning and was told at the end of the work day that they couldn't pinpoint the problem and that I would need to return to the dealership again for them to continue looking at it. I returned the car a third time on 10/31/14 for another full day of testing. At the end of the day, they told me that they had been in communication with the Nissan Engineers and that they now believed it was an electrical or wiring harness problem and they would contact me to determine how to proceed.

After not hearing from them for 4 days, I called Service Rep. Jay [redacted] who indicated that there wasn't anything he could do and that I would need to return the vehicle again. In frustration, I contacted the sales person again, informed him of the problems I was having. Mr. [redacted] told me he would "get to the bottom of this" and would have the used car manager contact me. I told the manager I was not happy with the customer service they were providing me, he was very condescending and told me that they cannot find all problems on used cars and that perhaps I didn't understand how CBT transmissions work. I explained to him that I have had previous cars with a CBT transmission and knew what was considered normal or not. The used car manager told me I needed to bring the car in again for them to look at it. On 11/7/14 I returned the car again for an entire day. At the end of the day, I was told by Jay [redacted] that they believed it was the ECU and that it would need to be ordered which would take 2-3 days. Mr. [redacted] indicated that he would contact me in 2-3 days when the part arrived. After waiting over a week, I contacted Mr. [redacted] on 11/18/14 to find out the status of the part delivery. He told me he would talk to the used car manager and call me back in a couple of minutes. Five hours later, he still hadn't returned my call so I called him and was told that there had been a mix up because the part had not been order. Again, I was told that I would be contacted in 2-3 days when the part arrived. I have yet to be contacted about the arrival of the part.Desired Settlement: I would like the car's problem to properly diagnosed and rectified. I am willing to work with a Nissan service department, at the expense of Wilde Honda, if this will expedite a positive resolution. If this cannot be achieved I would like them to buy back the vehicle at the price I paid.

Business

Response:

12/17/2014

Review: November 2015-May 2016: From the beginning, customer made clear

that the basis for agreement to do business would be to receive

100% certain diagnosis for why engine would dangerously stall

while traveling (expecting no additional diagnosis charges thereafter).

Customer made clear that he already had diagnosis of error codes for

emissions and crankshaft position sensor (herein as “CPS”), and that

he could easily arrange less expensive arrangements for such, but was

seeking dealer expertise to make sure that no other reasons were the

cause of the dangerous life threatening stalls.

Wilde Honda failed to fully diagnose life threatening issue and claimed

that the only solution was to fix the CPS. Customer reluctantly (because

unneccesary higher cost) agreed to have CPS work done on our agreed basis

that no other work was needed to cure the dangerous stalling issue.

The stalls continued immediately after Wilde Honda dealer work (replaced CPS),

and throughout Fall/Winter/Spring of '15/'16; Dealer service advisor and

management was promptly informed of continued problem.

Customer nearly loss life because of Wilde Honda's negligence to fully diagnosis

and cure the cause of stalls. Customer was almost “T-boned” as car stalled crossing

intersection this past winter 2016 and was spared injury or death numerous other [redacted]es.

Throughout this long suffering traumatic experience of nearly losing life and

“being stuck with incomplete diagnosis and incomplete repair”, Wilde Honda had oral

notices via voicemails plus in private on premises, that customer was not satisfied

with dealer's failure to fulfill complete diagnosis, and that customer was responding

to management's customer satisfaction “guarantee” as stated on receipt.

Wilde Honda insisted on increased diagnostic charges despite failing to fulfill

promise to perform 100% certain diagnosis the first [redacted]e.

With life at risk daily in dangerously-yet-faulty recall car (unbeknownst to customer),

Customer researched internet to diagnosis the problem himself and discovered that his

car was part of 2002 recall campaign for ignition switch (Wilde Honda never informed customer;

customer never knew because car was bought used in 2007).

Wilde Honda agreed to make appointment to do suspected recall work but at appointment

turned customer away (neglecting customer safety) expecting customer to pay for more

diagnostic charges and also stating that recall work had already been done, implying that

nothing can be done again without charge. Honda corporate later informed customer that dealer

was negligent here because previous recall work done is irrelavent basis to refuse immediate

recall work yet needed for Wilde Honda to fulfill. Customer filed complaint with American Honda corporate.

Yet traumatized by unresolved car stalling issues and lack of resolution by corporate management,

on April 4th, this customer made another good faith effort to meet with Wilde Honda management.

After approximately 45 minutes wait, management traumatized customer again by ignoring customer

safety satisfaction, making false accusations while being unwilling to respond to the

seriousness of customer almost losing his life, at which point manager just walked away

without completing the conversation. Management had the gall to suggest we continue the

discussion outside in the cold snowy weather. At this shocking point, customer decided to

turn on camera to record the absurdity of this manager's proposition. The video speaks for itself

of the long suffering terrifying customer experience at that point.

Voicemails to Honda corporate followed therafter to encourage expedited resolution to avoid further

traumatic customer experiences. Customer shared tragic traumatic situation with alternative Honda dealer

which agreed to do official diagnosis of the faulty recall part that customer self diagnosed, free of charge,

and ul[redacted]ately fixed the yet faulty recall part, free of charge.

Wilde Honda has shown absolutely no care or consideration for whether this customer lived or died for

Three (3) seasons. When considering all the traumatic facts surrounding Wilde Honda's terrifying treatment

of this customer, Wilde Honda's gross negligence for due care/consideration for customer's safety

for a horrifying half year, may be so extreme as to be criminal negligence; however, Revdex.com at bare minimum

aught to hold Wilde Honda accountable for said gross negligence of customer safety with utmost concern.

Based upon above mentioned facts, maximum recompense and resolution for this injured customer is encouraged because unresolved traumatic damages will yet remain after Revdex.com resolution.Desired Settlement: Full refund for all charges (improper diagnosis/incomplete repair) that failed to cure customer safety issues, would start the process of making this customer whole again. This partial resolution would not compensate for the traumatic stress longsuffered but falls within scope of Revdex.com resolution. Plus, "Modification/discontinuance of an advertised claim" aught to happen for Wilde Honda customer receipts that falsely express "satisfaction" guarantee (which was obviously not fulfilled in this case).

Business

Response:

[redacted] bought his 1998 civic in 11/13/2015 for two items, diagnoses of check engine light and stalling at [redacted]es. We were unable to duplicate stalling complaint at this [redacted]e but informed customer that his emission light was on due to a physically broken crank sensor and codes for catalytic converter. Customer decided to have the crank sensor replaced at this [redacted]e and was informed his emission light will not stay off if the converter is in fact bad. Customer came back to dealership two or three months after this stating that through researching on his own he believes that his intermittent stalling issue may be related to his ignition switch , and that there was a recall issued on the ignition switch for this vehicle in 2002. Customer was informed that this recall had been completed on his vehicle ( at another dealership ) Customer was then informed that the procedure from American Honda is to have his complaint verified and diagnosed by a Honda Dealer and Submitted for Warranty approval if it is in fact a part that was under recall at any [redacted]e. This step would have to be completed to proceed any further with American Honda.

Consumer

Response:

Review: I WAS SOLD A "CAR CARE PLAN" WARRANTY WHICH ONE OF THIS DEALER'S LIED TO ME, SAYING "YOUR SYNTHETIC OIL CHANGES WILL COST $100 PER CHANGE AND THIS WARRANTY WILL COVER THOSE CHANGES."

I later called the warranty plan and found out: 1.) The warranty place's customer service kept telling me that I didn't have coverage for "synthetic oil changes" just "regular oil changes." So, when I contacted the dealership warranty seller ... he said, his dealership contacted the warranty place and called me back and told me "everything is fine now." I called the warranty place which is "nuts." They again said I wasn't covered for synthetic oil changes until I told them that I was considering cancelling my warranty. SUDDENLY, the warranty place transferred me to someone who had some intelligence who said, "Yes, you are covered for synthetic oil changes but only up to $80 per change." NO WHERE IN THE CONTRACT DOES IT SAY $80 PER OIL CHANGE!!! CURRENTLY, MARKET PRICE FOR A SYNTHETIC OIL CHANGE IS $70!!! THIS CONTRACT IS GOOD FOR ABOUT FIVE YEARS ... SO WITH LABOR AND OIL COST INCREASES ... I DOUBT THAT SYNTHETIC OIL CHANGES ARE GOING TO STAY BELOW $80 ... AND THAT IS ONLY AT "APPROVED PLACES" BY THE WARRANTY-APPROVED PLACES!!!

SO ... I HAVE BEEN VERY, VERY, VERY STRESSED BY ALL OF THIS! I have fibromyaligia muscle pain, arthritis joint pain and irritable bowel syndrome - all greatly affected by stress!!! I have been increased pain, vomiting and muscle weakness since purchasing this car! On the day of the purchase ... 8/27/15... I was kept hostage for about 7-plus hours just to purchase the car ... and then when ... I told the contract person I was feeling sick and dizzy due to lack of food and pain, sent off in a car that I didn't know who to operate!!! I didn't know that the front lights didn't automatically turn on! I had driven a car since 2003 in which the front lights automatically turned on! And, the car was parked in a dark area of the dealers' parking lot, extremely difficult to back out of plus I had no help transferring my things from my former car at about 9:15 pm!!! Plus, the air conditioning was pumping on high and it was 50 degrees outside! I was freezing cold!!!

So ... I am sold a useless oil change warranty! And, I still don't know about the others because I was so sick after being kept hostage for 7 hours .... and the excuse being that they needed to find a "good interest loan rate for me." The is BS!!! It doesn't take that long! It is simply incompetence by middle and upper management!!!

I drove home with no front lights. Stopped at a McDonalds for a hamburger and was so dopey that I drove over a cement siding into and over back to get out. It wasn't until I got home when I pulled into my apartment outside space that I realized that I had no headlights on since no front car lights shined against the building in front of me!

And, for weeks now, I have hassled with this useless "oil change Car Care Plan" which only lists the dealer's name on the oil change coupons!!! And, they are only valued at $80 each ... which is listed NO WHERE ON ANY CONTRACT RELATED TO THIS OIL CHANGE CAR CARE PLAN!!! THIS CONTRACT IS A RIP-OFF ... AS IS THIS DEALER!!! PLEASE PENALIZE THIS DEALER!!!Desired Settlement: I WANT TO MAKE SURE THAT THIS DEALERSHIP: 1.) IS NOT ALLOWED TO CHARGE ME A $50 OR OTHER FEE FOR CANCELLING THIS CAR CARE PLAN WARRANTY SINCE I WAS LIED TO!!! 2.) THIS DEALERSHIP CHANGES IT'S PRACTICES AND NEVER, EVER KEEPS ANY POTENTIAL BUYER MORE THAN 4 HOURS!!! I HAVE QUESTIONED THE PERSON WHO KEPT ME FOR THE MANY, MANY, MANY HOURS AND HE SAID THAT BECAUSE I "NEEDED A LOW INTEREST RATE" IT TOOK LONGER. WELL ... ALL BUYERS NEED LOW INTEREST RATES! AND, 7-PLUS HOURS IS TORMENTING POTENTIAL BUYERS OF CARS! THEY CAN'T THINK STRAIGHT, READ CONTRACTS PROPERLY AND IT IS UNREALISTIC TO ASK PEOPLE TO STAY THAT LONG FOR THE PURCHASE OF A CAR!!! HE KEPT SAYING, "IT SHOULDN'T BE MUCH LONGER!" WELL, IT WAS A LOT LONGER!!! IT WAS TORTURE!!!

Business

Response:

Wilde Honda has agreed to cancel the maintenance package with full refund and no cancellation fee charged. We have sent a cancellation form to [redacted] which she needs to sign and return to Wilde Honda to authorize the refund. Wilde Honda apologizes for any inconvenience.

Consumer

Response:

Review: I starte receiving emails from this company about a week ago. I have emailed back telling them to stop senddding twice now, and I keep getting their emails as if I was searching for a car with them.Desired Settlement: Stop the SPAM in my email.

Business

Response:

Mr [redacted]'s email address was used to contact Wilde Honda on 9/20/2013 with two separate contacts requesting a quote on a 2005 Jeep Liberty and a 2010 Jeep Patriot . These requests were sent by [redacted]. Mr [redacted] contacted Wilde Honda at 9:53pm on 9/24/requesting that Wilde Honda does not contact him. Mr [redacted] has been place in a no contact status within our Data Management system. Wilde Honda has a very clear opt out button that can be clicked easily on any correspondence Wilde Honda sends by email.

Review: Circa Thr-Fri Aug 16th, I went in person to speak with a service consultant. I provided emissions code

'P2A00' 'Manufacturer specific code - no desc avail' and was informed it was the O2 sensor, part cost

est at $350 and up, but usually not more that $450. I inquired about labor and was informed the first

hour is included in the diagnostic code reading which I supplied the dealer coupon 'free' for that reading.

As I supplied the original diag code, it was understood that the labor to replace the O2 sensor is around

a half hour+. See web links below. The dealer supplied coupon should have negated this cost.

While in line with other impatient customers, I questioned the invoice generated

as it is difficult to decipher with combined parts and labor rates and

it didn't appear that all coupon credits were applied in the summary section.

On close inspection of the invoice, the 'free' diag dealer coupon has been omitted and the labor hours has

been boosted to beyond reasonable and customary, to compensate for the part cost that was less than estimated.

I never requested a re-flash of the engine computer and is unnecessary unless covered by mfg warranty.

The mechanic there had it out, and replaced, in a jiffy, for only $25.Desired Settlement: Refund the excessive billing overage estimated at around $180

Billed $364.87

Part $134.87

Labor 1/2 hr ~$60

Coupon should have eliminated labor charge

Their suggestion of applying coupon codes to this portion of the bill would prove the other dealer coupons were not applied to the other items on the bill. I supplied five total. They indicate only two applied.

Their suggestion of a good faith settlement is unrelated to the emissions work done on this invoice.

Business

Response:

To Revdex.com of Wisconsin:

Review: We went to look at used vehicle they had for sale. We test drove it, but we were undecided about purchasing it. The salesman, Jay, got his manager to come out and talk to us and he continually insisted we go inside and just talk about "numbers". Eventually we did go in. We repeated multiple time that we already had financing in place should we find a vehicle. They started throwing numbers out as did we. We eventually came to an agreement on the amount of the vehicle and the trade in amount on the vehicle they were taking as a trade in. By this time it was early evening, sometime after 6pm. The manager Aaron told me that the only way they would honor the deal is if we left with the vehicle that evening. I told him that wasn't possible as the bank I was going through was already closed for the evening. Aaron then started pushing for them to find financing for us. I told him no, however he said the deal was only good for that day. One of my big concerns was since I already had financing in place, there was no reason to look further and have more hard inquiries on my credit report. Aaron told me that there were only to be one hard inquiry and after that it would be two soft inquiries. He said that he used to be in finance and knew how it worked. He also said he was confident that he could get a better interest rate for me. We like the car and felt pressured to let them check financing or miss out on the vehicle and the deal. I finally agreed. Later that night I received emails (I have my credit monitored and am alerted to any activity) and there were five hard inquires. Aaron was dishonest in order to push them finding financing. They did get financing for me. My interest rate from my bank was 3.9% and they came back with 3.7%. While signing all of the paperwork, we were continually being bothered with purchasing vehicle warranties and gap insurance and warranties for the interior of the vehicle, etc. We said no to everything. The finance person then left for several minutes to get an expiration sticker for our license plate. When he returned, he said that he checked and was able to get another deal for us. That my payment would be lower and interest rate would drop down to 3.05% if I would purchase the gap/total loss protection and secure etch silent guard security system. I agreed because I wanted the lower interest rate. After thinking about it the next day, I felt it was a unprofessional tactic to get me to purchase the insurance and secure etch. In looking at the forms for both of them, it does say I was not required to purchase them in order to obtain financing and does not impact my ability to obtain particular or more favorable credit terms and has no effect on the terms of the sale of the vehicle. While we were in the finance office, our sales person, Jay, was going to have the car gassed up and then was going to clear out some of the bluetooth information that was on the computer from the previous owners. He was going to show us how to sync our phones to the vehicle and how to use the navigation system. When we left the finance office, Jay was with other customers. He did break away from them to tell us he didn't do anything but gas because he is with someone else now. The next day, we noticed damage on the bumper. My husband called Jay to see what it would cost us to repair it. He said he could work out something with us, but never called us back. Six days later, we still have not heard back from him. Six days later my husband has called the used car manager Ali. He said that he would work something out because my husband told him he wrote up a negative review for the service. The review cannot go online until it gets approved by Wilde Honda which they said we would hear back regarding the review within three days or it would automatically get posted. That did not happen either. My husband called him at least three more times and left messages, he has not called us back. My biggest concern is the cost of the insurance and secure etch. I am sickened at the cost and the tactics they used to force it on me. The cost of the insurance is $800, which I will be trying to cancel as it says I have 30 days to do so, but I don't know what can be done about the security etch which was $495. I was never once told the cost of the either of them and was just told how my payment and interest rate would be less only if I purchased it.Desired Settlement: I would like a refund for all costs involved in the gap insurance and secure etch, including tax and financing and interest charges. I would also like to know what can be done about the five hard credit inquires to be removed from my credit report.

Consumer

Response:

On Thu, Jul 16, 2015 at 7:11 PM, [redacted] wrote:I want to withdraw my complaint. Everything has been worked out with the business. I do not see anywhere online that I am able to withdraw or comment on this complaint. ref [redacted]

I bought my 2009 Ford Escape from here 2 years ago. I get my service all done here through my car care plan also. Went in 3 weeks ago for an oil change and multipoint inspection. They ended up stripping my oil pan bolt and gave me a hard time when I wanted it replaced immediately. They ended up ordering the part and replacing it the next week. I had noticed something leaking on my garage floor. They said it was engine oil and that the new bolt would fix it. One week later, still leaking. I take it in and they tell me (after 2 hours of looking at it) that it's actually transmission fluid and I need a new transmission dipstick to fix the problem.
This sounded sketchy to me so I went and got a second opinion. To my surprise, it was not what they said and was instead a $800 part of the transmission. After getting a third opinion, I knew for sure Honda had messed up. Do they even know the difference between engine oil and transmission fluid?? Honda also told me my brakes were fine and tires were low on tread. In reality, I just bought brand new tires one month ago and my brakes were in terrible shape according to both of the other places that looked at my car. So much for that awesome multipoint inspection!
Very unprofessional staff and always very defensive when asking questions. I will discourage all of my family and friends from using this dealership in the future.

Last saturday I bought a used 2013 toyota camry from Wilde Honda and online and on finance paper it stated car had 25k miles. I had a friend test drive the car and also drove it 3 hours to Southern Illinois....that evening I found out that the car rather had 34k miles at the odometer. I took pictures of the odometer and forwarded it to the salesperson to see if they can reduce the price of the car since 2 other camrys with mileage around 30k had their prices slashed down. She told me the price of the one I am buying remains the same bcos of low mileage.....the manager refused to give me any credit and blamed me for not seeing the actual mileage on the odometer when it was test driven.....he later called me to bring back the car if I am not satisfied after I told him I will be talking to my lawyers......please do not do business with them without cross checking the odometer and what is stated on their finance paper....after you sign it .....that's the end.....they will not listen to you or be prepared to help in anyways....

After having a terrible experience at a different Dealership yesterday morning we were feeling defeated and I wasn't overly hopeful when going into Wilde last night. Boy was I wrong! From the very get go [redacted] was AMAZING! He was never pushy and very down to earth...I didn't feel it was phony but rather could tell the amazing type of father and grandfather he must be. He was so helpful with everything on financing and trading in our old vehicle, and along with that he was a wonderful host. He stayed hours late to wait for us to get into our new vehicle and was still just as pleasant at 11 pm as he was when we walked in hours before. And it didn't stop with [redacted] who helped nail down our payment terms was wonderful and polite (something we had not experienced with this position at another dealership) and [redacted] was the nicest most laid back yet professional finance person I have ever worked with....although his desk partner ** seemed pretty nice too! I was so pleased with our experience here I would recommend WILDE to anyone for their car buying needs! And it helps that I LOVE my new/used car! What a way to turn my feelings around on the car buying experience...thanks Gentleman and WAY TO GO!!!!!

Review: My wife and I went to the Honda car dealership in Waukesha to turn in her leased car and to either buy or lease another one. We went to this particular dealership because she had leased there before. In this case their offer was a $1000 credit for staying in the Honda family. Against my better judgment, my wife wanted to upgrade her vehicle since we are now a two income family.

As we are turning in the previous vehicle, the new car salesman says that $1000 should go to pay for repairs that needed to be done. He said that the $1000 would cover everything. I thought that was a fair deal because I knew that the car needed some repair.

Then on 1-17-14, we received a letter dated 1-6-14 that we owed $1,371.72 due 1-28-14 for damages to the old car. We called back and mentioned that we thought that it had been covered when the transaction was completed. We even mentioned the dates of the letters. Of course, the dealership now wanted nothing to do with us after they completed their sale. They even mentioned that the letter may have gotten lost in the mail because they were having bad weather in [redacted].

I guess what I am really upset about is what happened to that $1000 credit? We were told that the $1000 credit would applied to our transaction. Where did the $1000 credit go?Desired Settlement: Apply the $1000 to the balance and we will make up the difference.

Consumer

Response:

On Wed, Jan 29, 2014 at 2:37 PM, [redacted] wrote:

Hello,

My name is [redacted] and I want to close my complaint ID [redacted] with Wilde Honda.

As a result of our settlement, my wife and I still had to pay some money, even though the salesman of the new car said everything would be covered, but after talking with Wilde Honda, I believe the dollar amount is fair because there was some damage to the turned in Vehicle.