World Education Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am sending you attached the color copy of the documents which I have made before sending them to WES.As you can see the stamps are wet and in their original color and the stamps from the the issuing University of Helwan are in front of the page, the stamps of Ministry of Education of Egypt and Ministry of Foreign Affairs of Egypt with the necessary government stamps are on the back side of each page of the documents. Unfortunately I do not have the back scanned. The photos of [redacted], which appear on the attachment are stamped with staples as you can see - they are not part of the papers, as it will be as if it was a copy. To prove that this photo belong to the same document, the issuing university has stamped on part of the photo and part of the page. I can not understand how one can insist that this is a photocopy document with original stamps and photo attached with staple!!!These are considered original documents already provided for issuing equivalent documents in Bulgaria and in Norway. In both of these countries the documents we have sent to WES were considered original and based on them we have received Marian's equivalent reports. If there is need I can send the Bulgarian and Norwegian copies as a proof. The problem for us is loosing this originals.As already mentioned to WES in our previous e-mail, they can make and keep a copy for their records, if necessary, but we need our original documents back. Sincerely,
[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted] As a courtesy, we will resend [redacted]s evaluation report along with the ICAP package to the Washington State Department of Health. Please note that we will be resending the evaluation and ICAP...

package via standard mail. [redacted] will need to allow 7-10 business days for delivery.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All of this is a complete and utter lie. WES has never communicated with me or responded to my complaints. I made $195 for the application to be expedited. It did not get received by [redacted] on time. I missed the application deadline because WES did not do what I paid them to do. I confirmed with [redacted] that the address was incorrect. This is just WES trying to steal my money. 
I will continue to fight to get my money back and am going to file a complaint with the Attorney General of New York. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Not sure what application they reviewed but in my application, the full name of the individual concerned is listed in my original application. I specifically asked before attempting to use WES if I could open an account to certify a transcript for someone else and was told yes. Thus, the account was opened. Given the fact that thousands of international students require certification annually, it stands to reason that my situation would not be the first of its kind and this procedure would only make sense; not with WES. Disturbing aspects of my case are several: 1. Why was I told I could do something that was not possible? 2. Are all employee's trained to the same standard? 3. Are they all bound by the same standard or can they inject whatever changes they desire? 4. Why is it impossible to speak with a supervisor or another representative if you are having problems with the one you are talking to (numerous requests by me to speak with someone else were denied by the individual on the phone)? To date, WES has yet to give me any response regarding my account. My email follow up requests have met with negative results. Likewise, it appears to me to be Retaliation for writing to the Revdex.com; my account was closed!! In addition, I have received no response from World Education Services regarding the changes in my account or the answer to my two emails; only the Revdex.com. My account was with WES, not the Revdex.com.I just think this is a despicable way to do business. Just seems organizations can treat customers anyway they please with zero consequences. The world has changed. I think Colleges and Universities should do their own certifications to provide better and more timely service to prospective international students who are thousands of miles away and hanging their dreams on organizations who sometimes could care less.The individual who owns the transcript will attempt to do business direct with WES; especially since their transcript is already with WES and time is of essence. Will let you know how that goes.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] I have reviewed the response submitted by [redacted]. As stated in our last response, our terms and conditions specify that a cancellation fee applies upon cancellation. When [redacted] submitted his application, he agreed and acknowledged our terms and conditions including our cancellation policy. This fee is non-refundable. In conclusion, we will not be able to offer a refund of the processing fee. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted] Tell us why here...

Dear [redacted],   We have reviewed the compliant submitted by [redacted]. We received [redacted]’s application on 11/**/16. Shortly after that, we received copies of [redacted]’s documents including her college issued transcripts which WES does not accept. As a result, her...

application was placed on hold.   Contrary to [redacted]’s claims that she has made multiple requests for cancellation, we only received one cancellation request from [redacted] via our help page. We will cancel [redacted]’s application and provide a refund minus the $50 processing fee. She should expect the refund to be credited to her card within 5-7 business days.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]     Tell us why here...

Dear [redacted], We have received the complaint from [redacted] regarding [redacted]. Please note that [redacted] filled out the application with his name instead of the applicant on March **, 2015. The sponsors can add their name to the address line but not list their name as an...

applicant. The only phone calls registered came after [redacted] applied. He was informed that we could not match credentials to the file which clearly did not have the applicants name. He was informed to send a letter indicating that he was thesponsor and entered his name on the application  in error, he adamantly refused. The Revdex.com letter was received thereafter. Update received after the Revdex.com complaint: We have just received an email May [redacted] 2015 from [redacted] requesting that we make changes to the name. After carefully reviewing the file and transcripts  we see that the date of birth, user name, password and possibly social security number is also incorrect. We will cancel the file and provide a full refund. Thiswill allow [redacted] to have the applicant apply, create their own username, password and enter their personal information correctly.      Sincerely, 
[redacted]
[redacted]World Education Services

Tell us why here...? Dear [redacted], We have received the correspondence for [redacted].  The applicant applied and paid for the evaluation on May *, 2014. We have however never received original academic credentials for the evaluation. Please note that the applicant only submitted...

photocopies of academic credentials. The documentation requirements for Iraq provided two options which I posted below and it does not mention originals. Copies are scanned into our date base and then discarded. We will refund the applicant the total amount of $212. Please allow 5-7 business days for processing.    IRAQ Higher Education Requirements regarding transcripts1. You can have your academic transcript sent directly to WES by the institution you attended.OR2. You can have the transcripts mailed directly from the institution have copies of your academic transcript placed in a sealed envelope by the institution you attended. Please request that the institution's stamp be placed across the sealed flap of envelope and have it given to you to forward to WES.   [redacted]
[redacted]
[redacted]

Dear [redacted],We have received a complaint on behalf [redacted]
regarding her evaluation report completed in 2013. We request that the
applicant send an official letter to WES detailing her concerns regarding her
evaluation. The complaint will be reviewed and a response will be issued to...

the
applicant directly from World Education Services. Please bear in mind that if
research is required it may take two weeks or more for an official response.
Either way the applicant will be notified of our actions. The applicant may
send an official correspondence by email with her concerns through the help
page. In order to have her email expedited, we request that she write the code
“ Revdex.com Case” in the body of her email. She may also send a letter by mail detailing
the nature of her concerns directly to our office at one of the addresses
listed below:[redacted]   
[redacted] This is a courier mail handling facility
accepting [redacted] etc. Documents should not be hand delivered.Once we receive [redacted]’s correspondence, we can reopen
and review her account to address her concerns.Thank YouErika S[redacted]World Education ServicesTell us why here...

Dear [redacted], I have reviewed the additional concerns submitted by [redacted]. As [redacted] stated, our policy indicates that all original documents submitted to WES with an apostille will be returned to the applicant upon completion of the report. Upon further review of her file, we have determined that the translations received were photocopies that did not have original apostilles attached.  Furthermore, we provided [redacted] with copies of her translations as she requested. Please note that as previously mentioned, our terms and conditions state that a cancellation fee applies upon cancellation. This fee is non-refundable. At this time, we will not be able to offer a refund of the cancellation fee.  Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]<[redacted]>

Dear [redacted],   We have reviewed the complaint submitted by [redacted].  The upgrade report was completed on the basis of the high school credentials and also included the Bachelor’s degree. The evaluation was then mailed to [redacted] on 10/**/2015. Please be...

advised that WES does not prepare Course by Course evaluations for high school credentials.     We do apologize for the delay of the verification, but the verification process is a necessary step for evaluations produced by WES. At this junction, we do feel that we have honored the applicant’s request.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]
[redacted]   Tell us why here...

Dear [redacted],   I have reviewed the complaint submitted by [redacted] and her husband [redacted]. The documents that we have received from [redacted] on 5/**/16 were photocopies and are not deemed original documents. As stated in our terms and conditions, all documents received...

by WES become the property of WES and will not be released to the applicant. Therefore, we cannot return the documents to you. Please note that we have received your request to cancel. Your cancellation request has been forwarded to the appropriate department for processing. Please allow 5-7 business days for processing.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the suggested resolution for a full refund to be satisfactory to me and I trust the matter will be resolved.
Sincerely,
[redacted]

We have received the complaint from [redacted].  We are
pleased to inform [redacted] that we have received the documents from [redacted]
[redacted] (formerly [redacted]) for her Bachelor’s
degree and are proceeding with the evaluation of that degree.  We...

will
issue a report based upon the Bachelors’ degree while we await her academic
documents from the [redacted].  Upon receipt of the additional
academic documents in the manner required by WES, we will review them according
to WES’s standards and, should they be subject to credential analysis by WES,
will add them to the original report without any additional charge to [redacted]
[redacted]

Dear [redacted],I have reviewed the correspondence from [redacted]. I have verified with our Academic Records department that all original documents have been returned to [redacted]. Our records indicate that [redacted]’s originals were returned to her via [redacted] Ground mail which can be...

traced. We have carefully followed our internal protocols in returning her original documents. At present, there are no documents on file to return to [redacted]. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]<[redacted]>

Dear [redacted],   We have reviewed the complaint submitted by [redacted]. We received [redacted]’s application on 11/**/16. Soon after, we received [redacted]’s requests for cancellation on 11/**/16. As per our cancellation policy, we will provide [redacted] with a full refund...

since her request was submitted within 24 hours of receiving her application. [redacted] should expect the refund to be credited to her card within 5-7 business days.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here...

Dear [redacted], We have reviewed the complaint submitted by [redacted]. At this time, we are in the process of reviewing [redacted]’s account further. We regret the delay and inconvenience this has caused [redacted]. We will follow up with [redacted] directly regarding the review of her...

file. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted], We have received the correspondence regarding [redacted]’s complaint. After speaking with the evaluator and reviewing the file it has been confirmed that we had not received original credentials. All documents received have already been imaged into our database and discarded....

Our documentation requirements  specifically states what is to be submitted. It also indicates that originals should not be issued unless required by WES. When filling out the online application it is required that all customers read the documentation requirements before completing the application. At this time we can only suggest that the applicant contact the [redacted] and obtain another copy of their examination results.    Sincerely, [redacted]World Education Services

Dear [redacted], We have reviewed the complaint submitted by [redacted].  Currently, we are awaiting a verification response from [redacted]’s institution in Ghana. WES reserves the right to have documents verified by the issuing institution for authenticity as stated in our terms and...

conditions.  As soon as the proper verification response is received from his institution, we will complete the evaluation within 7 business days.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]   Tell us why here...

Dear [redacted], We have received the correspondence from [redacted]. We apologize if [redacted] feels as though he has received conflicting information. His wife’s file was completed in 2005 and we have since changed a few of our policies. The website however clearly states under the...

[redacted] requirements a full listing of institutionsthat WES does not evaluate. The applicant's file has been cancelled an a full refund is being processed. We wish [redacted] the best in his future endeavors.    Sincerely, [redacted]World Education Services