World Education Services, Inc.

Review: I requested to expediate my undergraduate evaluation using courier service. I haven't recieved confirmation to this request, nor courier tracking number. There isn't a customer service number to call this company and they don't respond to the help form on thier website.

I paid for this service, I should get status updates on my requests. Not "Pending, placed on hold".Desired Settlement: Status Updates.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted] Please note that it is the responsibility of the applicant to check his online status for all updates. If he visits his “ My Account” page he will see all transactions under his account.

[redacted] emailed us on August **, 2014 to add a recipient, his page was updated. He currently has a balance of $37 which is due before we can continue processing his file. Here is a link which the applicant can use to check his status and pay his balance.

Our phone number and address in online. [redacted]

My Account [redacted]

1. enter user name and password

2. Click onto the blue reference number

3. Click modify order ( Pay balance)

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Not to get this confused, I am referring to the request to have my document verification expedited. I applied for a transcript evaluation, I believe second week of May and went through the expedited process to have my transcripts sent using courier service because of graduate school deadlines and employment validation.

Please, I understand the company's policy for a document verification. But, I would want the process to proceed much faster. If we could ship these documents back using courier service and a tracking number will be helpful. Your FAQ help states that fees associated with the verification process will be paid by student directly to the institution. That's why I need that tracking number to ping the appropriate office and check off the requirement.

Please, understand I have deadlines and can't accept my profile to be in a verification status indefinitely without a way to resolve or track the issue. Also, if I haven't paid the outstanding balance, I intend to make the payment. All I want is some way ahead resolution as my future depends on this.

Very Respectfully

[redacted]]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We have received the second correspondence from [redacted]. We understand that the applicant wants to expedite the verification process, but he still has to pay his outstanding balance. The current balance is $37 and if he wants to have the verification sent by courier it will be an additional $60. The new total would then be $97. We will have an agent call [redacted] to make sure he understands the process.

World Education Service

Review: I have paid an amount of $107.00 to World Education Services (WES) on November **, 2014 in return for an evaluation of my high school degree from Egypt. I have mailed all the required documents needed twice. It's been almost two months now. Every time I check my status it shows that the documents have not been received. I have contacted them via email twice. They only send an email saying they have received the email, but I get no kind of reply on the issue. I have also contacted them more than 5 times via phone, but they tend to leave me on hold for more than 45 minutes and still no response. It seems as if there is no way for me to get a hold of someone to talk to. I have read reviews of the company after my poor experience to see if other people faced the same problems, and it seems as if 98% of the reviews were of how bad of an experience they had with WES. Almost all the reviews talk about how WES claims that they didn't receive the consumers' documents, and the consumers all say they have send in all required documents. It almost seems as if this company is a SCAM. I paid $107.00 for absolutely nothing. I can't apply for the career I want without this evaluation. I need them to reply back to tell me what's going on; I'm sure I send in all the required documents. I need to receive my evaluation as soon as possible.Desired Settlement: I need to receive my evaluation as soon as possible.

Business

Response:

Tell us why here... Dear [redacted], We have received the correspondence from [redacted]. The applicant has not complied with our documentation requirements. We specifically state on our requirements that the General Secondary Education Certificate issued in English should be sent to WES directly by the Ministry of Education/Regional Governorate. [redacted] has only submitted photocopies of her high school documents along with translations. Please note that the requirements was not only supplied on the website, but was also posted on the applicants receipt and online status page. We agree that the call volume is high which is why we encourage all applicants to take full advantage of the online status pages. This page provides updates and full details concerning the applicant’s evaluation. In closing, [redacted]’s file will be on hold until we receive the required documents. I have supplied the My Account link below so the applicant can log into her online WES page. [redacted] Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S.: I would just like to know how to go about having them directly sending it from the Ministry of Education/Regional Governorate please and thank you.

Review: WES website says they do evaluation in 7 business days , so I PAID them to do this service for me . But after I spoke to the customer service , they can not

guarantee they can finish the whole process in 7 business days, customer service told me cause they have too much work to do , so they are BUSY !

which is totally different from what they advertised their services.

And I ask for money refund ,but they refused to do that , and hang up on me , I try to call them again and again . but no one pick up the phone always says busy , please hold. I feel like I was frauded by those people , and they are very rude and Arrogant !!!!!!!

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. I humble apologize if the applicant has experienced anything other than professionalism from our agents. Please note that the evaluations generally take seven business days to process. Depending on what was submitted by the applicant and or University the evaluator may have additional questions. This is not something which can be determined until the applicant applies and documents properly submitted.

At the applicants request we will cancel the evaluation and provide a ( $172) full refund. Please allow 1-2 weeks for the refund to process.

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I want to confirm until I make sure they really do the refun .

Thank you !

Sincerely,

Review: I submitted a request to WES to have my transcripts evaluated on 11/*/14. I then submitted a message to them on 11/**/14 (which I have a copy of) in which I asked them to review my case to see why I needed to resubmit documents they already had. I received a response on 11/**/2014 saying that they could see I had made a previous order and my two orders would be linked to the same account. I responded by thanking them for their email but saying that this did not address my initial question. After not hearing from them at all, on 12/**/2014, I went ahead and ordered the documents they had requested from me because I wanted to complete my SOPHAS application and I could not do this without WES's evaluation.

I then checked my WES account the last week in January and they had cancelled my order. Naturally, I was confused and worried so I called them and was told that I had ordered the wrong evaluation and that all I needed was to submit a request for a duplicate evaluation. They refunded me my money, which of course I appreciate, but when I asked them why no one had a) told me that my order had been cancelled or b) responded to my initial email back in November 2014, I was told a [redacted] would need to speak to me. A [redacted] did call me back within an hour and after arguing with me initially despite not having access to any of the correspondence between me and WES, she agreed to look into my case and get back to me within 24 hours. WES's delay in dealing with my case back in November and responding to both of my emails meant that I was no longer eligible to apply for scholarships on my program and I stressed this to the [redacted] when I spoke to her. It has been 6 weeks since someone promised to get back in touch with me and explain why my emails and requests were overlooked. I have tried to follow up via both phone and email but no one has responded to me. I'm asking the Revdex.com to look into this matter because there is no customer service built into the WES system and ultimately I want to know how and why this company is able to treat its customers, myself included, in this manner. SOPHAS requests that international students use WES for evaluation purposes and so if I decide to resubmit an application next year (as I've now missed the deadline for scholarships this year because of the delay caused by WES) WES has a virtual monopoly on the market and so I will be forced to use them again.Desired Settlement: I would like an explanation of a) why my attempts to get in touch with them in November were overlooked/ignored; b) how my order was cancelled without them notifying me via email, phone, or mail; c) how after telling me they would contact me within 24 hours they have continued to ignore my follow up requests for 6 weeks; and d) an apology for not handling my case appropriately at all. As I mentioned before, they have a virtual monopoly on this market and I believe that is why they treat customers this way. If I am forced to use them again, I want to know that there are actual processes in place that will handle my concerns and address them appropriately.

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. We are sorry to hear that the applicant had such a hard time reaching our customer service support staff in November. After carefully reviewing the file I have determined the following. It is apparent that the applicant mistakenly applied for a new evaluation instead of a duplicate report. Yes, the applicant applied in November, but it had been on hold waiting to see what credentials the applicant would submit. When the official transcripts arrived and the evaluator noticed that it was the same credentials which were evaluated in 2012, we cancelled the file. WES cancelled and refunded the second evaluation on January **, 2015. The applicant called on February *, 2015 concerning the cancellation, we informed her that since she did not have any new credentials the file was cancelled and that she should go online and order a duplicate report. She has not applied for a duplicate report since that call. 1.The applicant states that she was not notified , but we sent her a letter with full explanation on 1/**/2015. 2. The order duplicate tab is available online3. When evaluations completed and mailed to applicants, we enclose an insert which also informs you “ How to order a duplicate report”.4. Online ( My Status Page) All applicants can apply for a duplicate report by going to their online account. There is full text and a tab which shows them how to make the order. At this stage we can offer the applicant a complimentary report to SOPHAS. If [redacted] would like to supply the specific Schools of Public Health where she intends to apply, we can contact them personally. She should also supply me with her SOPHAS ID number. My email address is posted below for her convenience. Sincerely, [redacted]

Review: I requested a foreign transcript evaluation report from World Education Services in order to apply for PhD programs. The order included a hard copy of the report sent to my address and an electronic copy sent to [redacted], an online application service employed by two universities in my area. According to WES, both were mailed/emailed on 1/**/15. However, neither has reached the intended recipient. WES has claimed that my report has been returned twice by the [redacted] as "undeliverable", but the address used is my correct home address where I regularly receive mail. Each time, they ask for an additional $7 (for regular postal delivery) or more (for tracked mail). Incredibly, the electronic transfer of the report to [redacted] was simultaneously thwarted due to a "computer glitch". I have now paid $254 for reports that were never received.Desired Settlement: I would like them to provide reports to [redacted] and myself. I do not want to pay an additional $7-20 for delivery since the address is correct. Clearly, if there is an issue with the report being "undeliverable", they need to check their own practices because the address provided is the only location I receive mail.

Consumer

Response:

[redacted] has received a copy of my WES report. I no longer wish to have a copy of the report, myself. Complaint ID [redacted] has been resolved.

Sincerely,

Review: In April 2015 I started the process of having my documents evaluated by WES. My former schools have sent the documents to WES. In addition the schools have confimed that they have sent and resent the documents and WES is still stating that there are some documents missing. I have tried to contact WES by phone and via email (request form on website) without success. Today is October [redacted] 2015 and WES has neither responded to me nor have they evaluated any of the documents the website shows as received.

I would like for WES to get in touch with me so that we can figure out what exactly they are missing or simply refund my money back to me that I paid in April. So that I can use that money to pay another service provider to get my documents evaluated as I would really love to study in the US as soon as possible.Desired Settlement: I am requesting that WES contact me immediately to clarify which documents they are missing.

Their website is also stating that a transcript will be needed for evaluation. However, the school I went to did not have that to my understanding and therefore will never send transcripts but only the final certificate.

If they are unable to evaluate the documents, I am requesting that I receive a full refund as I have not received any services from them.

Business

Response:

Dear [redacted],We have received a complaint from Diana C R[redacted]. Please note that we are still missing

official documentation for her Vocational study completed in 2006. Currently,

we have only received complete documents for her High School study and an

English translation of her Final Examination Certificate for her Vocational

study. According to our documentation requirements for Vocational study

detailed on our website we require:An official Final Examination CertificateOfficial Academic transcripts Precise word for word English translations of these documents We can proceed with an evaluation of her High

School study. However if we proceed with her High School Study, we can only

provide a Document by Document evaluation. Please be advised that the applicant

has contacted us requesting to cancel. We will need the applicant to contact us

directly to confirm her decision.Thank YouErika S[redacted]World Education

Services[redacted]