Youbill, Incorporated

Member Solutions is the billing company hired by Top Flight BJJ and Muay Thai to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.
Account [redacted] for [redacted] has been cancelled...

at the clients request and a refund of $536.00 is pending on the account.
Account [redacted] for [redacted] has also been cancelled at the clients request and a refund of $140.00 has cleared on the account as of 2/26/2015. Further monies cannot be refunded at this time due to 7 pending case(s) of chargeback from the credit card company in the amount of $140.00 x 7 = $980.00 Total. The credit card company makes the final determination if the funds can or will be returned to the customer.

[redacted] is willing to accept December as the date of the 60 day cancellation notice required on [redacted]'s account. Once the payments for the months of January and February of 109.00 each totaling 218.00 are made the account will be closed. As a additional courtesy, Member Solutions is willing to waive all late fees associated with [redacted]'s account also at that time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have already spoken to the owner of [redacted] Martial Arts, who told me several of his clients have had the same problem with this billing company for the same reason. No relocation orders list dependent names. The owner is aware of the problems they've had with Member Solution's, and has kindly decided to contact Member Solution's to cancel the contract on my behalf. He said he has had to do it before.I have never in my time in the military experienced such an un-military friendly company. I am hoping this ends the issue now that the owner has involved himself. 
Regards,
[redacted]

Account number: [redacted]
Member solutions is the billing company hired by the [redacted] to administer billing agreement terms which allows customers to pay for services over time.   This includes but is not limited to handling all cancellation requests.   At the...

request of the client [redacted]’s account is cancelled.

We have reviewed the billing agreement signed by Ms. [redacted] in April 2016.  The agreement is for a Term period of 1 year with an automatic auto renewal in April 2017.  We have cancelled the Auto-renewal per Ms. [redacted]'s correspondence with the Revdex.com. However the original term cannot be...

cancelled for the reasons specified in her letter to the Revdex.com.  Payments were frozen as a courtesy at the request of [redacted] for a period of 3 months.  That means no payments have been taken since September 2016. The next schedule payment is due on Dec 20, 2016.  There was also a courtesy freeze extended in July 2016.  The freezes have extended the membership to Sept 2017.

An email was sent to [redacted] on 2/10/2017 advising that once a chargeback waiver form was signed and returned, [redacted]'s membership at [redacted] would be closed. As a courtesy Member Solutions went ahead and completely closed out [redacted]...

[redacted]'s membership at [redacted] account number [redacted], with no further funds due on 2/10/2017.  The account is closed and the matter has been resolved.

Member solutions is the billing company hired by [redacted] - [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.
At the request of the client on 7/1/2014 **....

[redacted]'s account was cancelled. No payments were ever received by Member Solutions. And this account is no longer being serviced by Member Solutions. Any refund due **. [redacted]'s for a downpayment made at the [redacted].com center would need to be handled directly by contacting that center.

Because
a cease and desist request was made to Member Solutions, we will not pursue any
further payments on this account. 
We have returned this account to our
client , [redacted] Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Member Solutions is the billing company hired by [redacted] of Cumming to administer billing agreement terms which allows customers to pay for services over time.  This includes but is not limited to handling all cancellation requests.[redacted]’s first payment for her 12 month term...

agreement was due on 9/25/2017.  Payment was not received as we were unable to process the credit card on file.  [redacted] stated she was waiting for a new credit card and will make the payment on 10/20/2017.  To date we have not received any payments towards [redacted]’s 12-month term agreement.On 10/30/2017 [redacted] called Member Solutions to try and cancel her account due to relocation.  She was advised that a relocation form would need to be completed and two separate proofs of move would also need to be provided.  She stated that she was not moving permanently but asked that we send a relocation form regardless.  To date we have not received a relocation form from [redacted].[redacted]’s account is current and remains open.  There has been a DND (Do Not Draft) placed on the account so we can not automatically withdraw funds from her account.  There has also been a No Communication override placed on the account so no further phone calls or emails will occur.  [redacted] can call Member Solutions to make payments or she may use our payment website.

Member solutions is the billing company hired by [redacted]'s [redacted]. to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.
The client has cancelled [redacted]’s account with...

nothing further due. There is currently no past due balance and the account has been returned to [redacted]'s [redacted]. Member solutions is no longer servicing [redacted]’s account.
Please let me know if any further information is required regarding [redacted]’s account and I will be happy to assist.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's not just an "inconvenience", it's an illegal reinstatement of a nullified contract. Member solutions continues to pretend that a contract is some light switch in a back room that was never switched and therefore is still in full force. A contract is a legal agreement between two parties, and the moment that official correspondence was received, in error or on purpose, cancelling that agreement, it was nullified. 
It is inconvenient. And their correspondence and attitudes have been frustrating, but those two things are entirely beside the point.
Their behavior is illegal. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It is not correct that YouBill has "provided the option for **. [redacted] to cancel  his accounts with 30 days written notice before the auto renewal". Because YouBill didn't have our correct address on file (although it was provided through ** [redacted] TaeKwonDo), we never received a notification with such an option. Therefore, the contract auto-renewed for 24 months without our knowledge.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards, this matter because the email that they company send me doesn't have a buyout agreement in. Why I have to pay for a service that my son will no longer be able to used.  Why do I have to make them richer and I receive nothing in return. They are taking advantage of many people and business with this claus that they stated isn't in the agreement. 
[redacted]

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.
Although we are empathetic to the situation that he is...

facing at this time, [redacted] was held to the was held to the terms of his agreement.

[redacted] has made payment arrangements for the future as a sign of good faith and the first payment is scheduled for 9/15 and we take that as a sign of good faith that [redacted] is working with us to satisfy his agreement.

The initiation fee was not paid to Member Solutions.  Therefore, Member Solutions cannot refund it.  Member Solutions collects payments for tuition.  No tuition payments were collected therefore there is no refund due.

This account is no longer being serviced by Member Solutions.  It is now in collections with [redacted].  However, if [redacted] was a minor at the time she signed the agreement,  the contract is not enforceable.  She would need to send a copy of her birth...

certificate directly to  [redacted].  She is welcomed to send it directly to me at [redacted]@membersolutions.com and I will send to [redacted] on her behalf.

I am rejecting this response because I was specifically informed that I could cancel after 3 months (both before signing the contract and after and in fact made every attempt to cancel.) I called several [redacted] and was never told that I could not cancel, was in fact told I could cancel after dropping off a check. In addition, my friend was there with me and will attest that we were both told this could be cancelled after 3 months.
I was specific in my needs for service. [redacted] purposely deceived and continues to this point to request funds. Upon signing the contract, I noted to the front office person that it said a year and she SPECIFICALLY said, ignore that. You can cancel on the date we discussed.
Considering [redacted] puts up a façade role in the community, I would be happy to post this both in the Delaware [redacted], Upper [redacted] website, [redacted], and write to ABC Eyewitness News to see what other people have run into this same issue. As an aside, my neighbor was also misled, paid for the year, and transferred all 3 of their kids to the [redacted] in [redacted], who are under better management.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]