Youbill, Incorporated

Review: I fulled my contract of 6months with this service. I sent a cancellation letter per the contract and because it was not certified US Mail they do not want to cancel my contract and continue to charge me. I called the company and spoke with "[redacted]" who stated they received my cancelation letter and he notified me that they will come after me because I did not full fill my contract and sending the letter certified mail. So after completed my 6 month contract, receiving my letter and a call to the company they do not want to cancel my account. So please beware of this company.Desired Settlement: Cancel my account and stop charge my card every two weeks for 97.00 when my contract was up on Dec 20th.

Business

Response:

Member Solutions is the billing company hired to adminster the terms of the billing agreement signed with [redacted] that allows customers to pay tutition over time.

We have attached the signed billing agreement which clearly states the method for cancellation. Certified mail with a 30 day written notice is required. The account remains active until these requirements are met.

Review: This company claims to be legit, but I have been charged for my monthly gym services once a week for the past month every time I call they place me on the longest hold times and you can never get a hold of a supervisor there. They take advantage of the fact that they have your card information to try to get away with charges that shouldn't be taken from your card. I think this company should seriously be looked into since thy seem to be taking advantage of personal information that has been given to them I really hope I do not end up with identity theft due to this company and as for me I will be canceling my bank account and canceling my contract.Desired Settlement: I just want my money back any and all the money that was taken out of my account without authorization.

Business

Response:

We did speak with **. [redacted] yesterday regarding this issue.

Recently, we introduced new software that is being utilized at [redacted]. Their was a glitch which caused 2 erroneous payments to be taken from **. [redacted]' credit card. We have issued refunds to **. [redacted] and we are refunding her for any overdraft fees she may incur as a result of these erroneous debits. Also as a gesture of goodwill , we have issued an additional credit to **. [redacted]' billing account which covers her monthly payment in October.

Review: I have been with [redacted]'s [redacted] since 2012. When we signed up with this gym, they took their own payments and signed contracts there at the gym. I was told that I would be in contract for 1 year and that after I just make payments monthly and I could cancel at anytime after the first year. The 2nd year comes by and we decide to renew again for another year. I talked to the lady at the front desk who informed me that they hired a third party for the payments now and to call them so I could pay through there. I called Member Solutions, the rep told me that I was no longer under contract, that I was now on a month to month and that I could pay every month. Again I paid the whole year off. In February of 2014 I called to cancel my membership and pay the rest of that month off. The rep took the payment and thanked me for being a member for so long and he ended the membership. The last date I paid to was March 5th. My son's last day was March 1st. About a month later we started getting missed calls from a 1800 number, but no messages. My husband called them back and turns out it was Member Solutions. The rep on the phone stated that we were past due 2 months. My husband stated that I called and paid it off and cancelled because he was no longer attending the gym. The rep said that I needed to send my notice in writing.My husband stated that the last rep said that he cancelled it. He started telling us that he was going to report it to our credit if we did not pay, he wasn't canceling the contract and that it would continue to accrue charges. My husband stated that it was a month to month, [redacted]'s stated we could cancel at any time, we were not obligated to formally cancel and we went above and beyond by paying the rest of the month when he attended maybe 5 days of February. My husband and him started arguing and finally my husband said to stop calling, we paid for our services and cancelled and no one objected. The rep said he would never stop calling and he can call whenever he wanted and hung up.Desired Settlement: I want the months that they say I am past due off my account. I called in, cancelled, and no one told me I needed it in writing till I started getting calls I was past due. My account is now 4 months past due, for no reason. If someone would have told me when we first spoke with them, and again when I was cancelling, I would have gladly sent in a written notice. I refuse to pay for services I did not use and was not told that I needed it in writing. And I would like the calls to stop!

Business

Response:

Member solutions is the billing company hired by [redacted]'s [redacted]. to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.

The client has cancelled [redacted]’s account with nothing further due. There is currently no past due balance and the account has been returned to [redacted]'s [redacted]. Member solutions is no longer servicing [redacted]’s account.

Please let me know if any further information is required regarding [redacted]’s account and I will be happy to assist.

Review: I took 1 of my 3 free classes. I was told that my form would not be submitted until I call with my credit card information. I was unable to call due an illness but I did have my mother call to cancel. My mother was told that it would be no problem. Then I receive a letter from Member Solutions stating that I owe money for these services. I called Member Solution to see why this happen and what can I do to cancel. I was told I need a doctors note. I then had to wait 3 days to receive their form and then take it to my doctors office. I faxed and mailed the doctors form back and their (Member Solution) legal department states that they denied the claim. I have seen 3 different doctors for this problem and they all say the same thing I am having surgery for this problem at the end of the month. So how can Member Solutions say that I am not able to cancel this contract when 3 doctors said that I am unable to do kickboxing?Desired Settlement: I want this contract to be cancelled completely with me owing nothing.

Business

Response:

We have reviewed the complaint to the Revdex.com filed by [redacted]. Member Solutions was hired to administer the terms of the agreement which allows customers to pay for services over time.

Review: [redacted] and member solution continue pile on unauthorized charges after I notifiying them and unaware and unauthorize hidden extension ,the school also has santitation and questionable and ethenics issues.

I contacted [redacted] on 3/13/13 was told by the owner all was owed was $220.00 and I paid with check#[redacted]Desired Settlement: remove all unwarrented and ghost charges , stop the unsavory practices !

Business

Response:

Re: [redacted]

Review: I SIGNED A CONTRACT, MAKING IT CLEAR THAT I WAS ONLY INTERESTED IN A MEMBERSHIP FOR 3 MONTHS, OCT, NOV, AND DEC. I MADE IT CLEAR WHEN I SIGNED THE CONTRACT I WOULD NOT BE RENEWING IN JAN. I WAS TOLD BY THE WOMAN THAT WORKS THE COUNTER THAT THIS WAS PERFECTLY ACCEPTABLE. WHILE I WAS GOING THROUGH THE PAPERWORK, THEY WERE DISTRACTING ME AND MY SON, IN A BLATANT ATTEMPT TO NOT GIVE ME TIME TO READ THROUGH THE CONTRACT. I SPECIFICALLY POINTED OUT IT WAS A SHORT TERM ARRANGEMENT AND WAS TOLD, THAT IS PERFECTLY ACCEPTABLE; TO PROVIDE NOTICE OF WHEN I WANTED TO STOP. I PAID FOR OCT-JAN BECAUSE I DID NOT GIVE THEM ENOUGH TIME IN JAN TO END THE CONTRACT. IN JAN, I LET THEM KNOW ON 1/23 THAT I WOULD NOT BE RENEWING FOR FEB OR FORWARD, AND WAS TOLD, WELL JUST MAKE A PAYMENT FOR FEB AND THEN WE WILL CANCEL. I SAID, THAT IS WHAT YOU TOLD ME IN DEC FOR JAN. I WANT TO CANCEL MY CONTRACT AND EXPLAINED THIS IS WHAT YOU HAD AGREED TO WHILE I WAS SIGNING. I THEN SPOKE TO CUSTOMER SERVICE MULTIPLE TIMES AND EACH PERSON HAS SAID OH I UNDERSTAND I WILL NOTE YOUR ACCOUNT, BUT I STILL GET COLLECTION CALLS EVERY DAY.Desired Settlement: I WANT MY CONTRACT CANCELLED, WHEN I HAVE BEEN MORE THAN CLEAR WITH THEM WHAT I COULD AFFORD AND WHAT I WOULD SIGN UP FOR. THEY ARE MISLEADING AND PURPOSELY DECEIVED ME ON THE CONTRACT AND THIS SHOULD BE DOCUMENTED. I AM ALSO NOTIFYING MY CREDIT REPORT OF THEIR MISLEADING INFORMATION.

Business

Response:

Member solutions is the billing company hired by [redacted] –

[redacted] to administer billing agreement terms which allows customers to pay

for services over time. This includes but is not limited to handling all

cancellation requests.

The agreement includes a 3 day buyers right to cancel. This

gives the buyer 3 business days to review the terms agreed to after the billing

agreement is signed. The Buyers’ Right is included to ensure that the

buyer fully understands the agreement after it is executed. The written

agreement is place to avoid verbal misunderstandings.

The information we have on file for [redacted]’s account is a one year

term. If a copy of the three month agreement could be attached to this

complaint for review it would greatly assist us addressing this [redacted]’s

request.

We will accept this complaint through the Revdex.com as [redacted]’s written

notice for cancellation. Per the information we have on file, and if no

other documentation is provided, her account will be cancelled on

6/30/2014.

Consumer

Response:

I am rejecting this response because I was specifically informed that I could cancel after 3 months (both before signing the contract and after and in fact made every attempt to cancel.) I called several [redacted] and was never told that I could not cancel, was in fact told I could cancel after dropping off a check. In addition, my friend was there with me and will attest that we were both told this could be cancelled after 3 months. I was specific in my needs for service. [redacted] purposely deceived and continues to this point to request funds. Upon signing the contract, I noted to the front office person that it said a year and she SPECIFICALLY said, ignore that. You can cancel on the date we discussed. Considering [redacted] puts up a façade role in the community, I would be happy to post this both in the Delaware [redacted], Upper [redacted] website, [redacted], and write to ABC Eyewitness News to see what other people have run into this same issue. As an aside, my neighbor was also misled, paid for the year, and transferred all 3 of their kids to the [redacted] in [redacted], who are under better management.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

[redacted] is willing to accept December as the date of the 60 day cancellation notice required on [redacted]'s account. Once the payments for the months of January and February of 109.00 each totaling 218.00 are made the account will be closed. As a additional courtesy, Member Solutions is willing to waive all late fees associated with [redacted]'s account also at that time.

Review: Our local TaeKwonDo studio contracts with Member Solutions to collect monthly membership fees. It turns out that Member Solutions includes an Evergreen Clause in its contract, which renews the contract automatically for 24 months if it is not cancelled in writing. Evergreen Clauses are questionable - there are many discussions on the Web including their legality.

My specific complaint is two-fold: (1) I believe that a 24 month automatic renewal period is not allowed for Evergreen Clauses; the maximum automatic renewal should be at most 12 months. Therefore, I should not be liable for more than 12 months of payments after the last automatic renewal. (2) I also dispute the legality of an evergreen clause in the state of Virginia based on recent legal reviews in other states.

Note: Member Solutions' website states that its business address is [redacted], PA [redacted]. Their fax number is an exact match with Youbill, Incorporated (fax: ###-###-####), and Revdex.com found this to be the correct business to which my complaint refers.Desired Settlement: At a minimum, I should only be liable for 12 months of payments after the last automatic renewal of my two contracts. There should be no further liability for months 13-24.

Business

Response:

Regarding

Contract [redacted].

Contract on

file signed by customer on 3/28/2009 states 2 year auto renewal term.

Original

contract term was from 3/28/2009-3/28/2011.

Contract

renewed once from 3/28/2011-3/28/2013, and then again from

3/28/2013-3/28/2015.

Phone call and email to

stop auto renew on 9/23/2013 for 3/28/2015 was processed and account will no

longer auto renew, however this account is still under a term agreement until

3/28/2015.

Contract

attached for reference.

Regarding

Contract #[redacted]

Contract on file

signed by customer on 8/21/2012 states 2 year auto renewal term.

Original

contract term was from 8/21/2012-8/21/2014.

Phone call and email to

stop auto renew on 9/23/2013 for 8/21/2014 was processed and account will

no longer auto renew, however this account is still under a term agreement

until 8/21/2014.

Contract

attached for reference.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: While the Youbill correctly states the contractual situation, I question the legality, or at a minimum, the business ethics, of using an automatic 24 month renewal in evergreen clause. Youbill should adopt at most an at most 12 month automatic renewal policy, and apply such policy to my two contracts.

Regards,

Business

Response:

Hello,

We have been servicing **. [redacted]’s account for [redacted]

TaeKwonDo since 2006 and we value his business. We have provided the option for

**. [redacted] to cancel his accounts with 30 days written notice before the

auto renewal, but we do not have the ability to change the length of the

auto renewal as listed on the billing agreement. As stated in our previous,

reply both of these accounts have been noted and will not auto renew again when

the current term expires.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It is not correct that YouBill has "provided the option for **. [redacted] to cancel his accounts with 30 days written notice before the auto renewal". Because YouBill didn't have our correct address on file (although it was provided through [redacted] TaeKwonDo), we never received a notification with such an option. Therefore, the contract auto-renewed for 24 months without our knowledge.

Regards,

Review: My son attended [redacted] classes and halfway through our contract it was insisted that we begin using this billing company. Verbal notice was given to both the teacher of my sons class and the billing company that my son would not be continuing classes. My son did not attend after April but this company continued to withdraw $88/month from the bank. They changed my account number in April and continued to bill. The previous year we also stopped classes before school let out for the year and I gave verbal notice. I asked for a refund when I realized they had continued to take money and was told that only the owner of the school could close my account. The school was given notice, knew my son was not attending and continued to accept payments from this third party.Desired Settlement: I would like a full refund for the time they billed after we gave notice my son was not going to continue through the summer months.

Business

Response:

Member Solutions does not handle cancellations for [redacted]. Any cancellation inquiries we receive are referred back to the business. Our records indicate this account was cancelled by [redacted] on 12/5/2013. There is nothing further due on this account. Ther is no refund due on this account.