Youbill, Incorporated

The signed agreement contains terms and conditions with a specific clause for the death/disabilityThe clause states that the Member or his/ her legal representative may cancel the agreement if the Member dies or becomes permanently disabledPermanent disability is a disability, verified by a physician, which precludes the Member from using any of the Business’ facilities for a period in excess of months The information provided lacks the information necessary to qualify for cancellation It did however qualify for a freeze which was previously extended in October, November and December Based on the information received, this account cannot be cancelled The account is now in default Per [redacted] request we have stopped contacting her regarding this debt

As listed in the agreement it is a continual membership that that continually bills at the same rate until the day written notice is received This information is printed on the contract that was providedThere was nothing that required notification until the notice of cancellation was received on 2-1- The account is past due because no payments have been received since 11/4/2015, and the notice was received on 2/1/making the last payment due on 3/1/The final pay off balance due on this account is $(this includes the payments due from 12-1,1-1,2-1, and 3-in the amount of 140*4=$and $in late fees)

Member Solutions is the billing company hired by Top Flight BJJ and Muay Thai to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests Account [redacted] for [redacted] has been cancelled at the clients request and a refund of $is pending on the account Account [redacted] for [redacted] has also been cancelled at the clients request and a refund of $has cleared on the account as of 2/26/Further monies cannot be refunded at this time due to pending case(s) of chargeback from the credit card company in the amount of $x = $TotalThe credit card company makes the final determination if the funds can or will be returned to the customer

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time This includes but is not limited to handling all cancellation requests.After thoroughly reviewing [redacted] membership account with [redacted] ***, it has been determined that the account is currently cancelled and there are no further funds due [redacted] had initiated a charge back on the May payment and it has since been reversed Member Solutions is going to reject the reversal and the May invoice will be cancelled as well No further funds are due on this account and it is closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is not correct that YouBill has "provided the option for ** [redacted] to cancel his accounts with days written notice before the auto renewal"Because YouBill didn't have our correct address on file (although it was provided through [redacted] TaeKwonDo), we never received a notification with such an optionTherefore, the contract auto-renewed for months without our knowledge Regards, [redacted] ***

Member solutions is the billing company hired by [redacted] LLC to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests The original call with [redacted] was reviewedOn the call we confirmed that the last payment was successfully pulled on the account on 8/1/and that we would send the disability form and when that form was filled out by the doctor, and sent back for evaluation he would be then advised if the wife’s account could be cancelledThe mailing address for the form was confirmed, as [redacted] requested this via mail and the next payment due date was 9/1/was also mentioned to [redacted] The letter that was sent after the call to go into the mail was the incorrect as it stated that “we have reviewed and verified the information provided on the Disability Questionnaire”At no time did Member Solutions receive any information to verify disability of [redacted] from either **or [redacted] Member Solutions apologized directly to **and [redacted] for the inconvenience times since the October 1st payment declined and we resent the correct disability questionnaire an additional times Number under The Terms and Conditions for cancellation for Death or Disability states: The Member or his/her legal representative may cancel the agreement if the Member dies or becomes permanently disabledPermanent disability is a disability, verified by a physician, which precludes the Member from using any of the Business’ facilities for a period in excess of six (6) consecutive months If [redacted] would like to cancel her account due to disability per the terms and conditions of the agreement we would need the documentation for disability as listed on the form for review and verification

Because a cease and desist request was made to Member Solutions, we will not pursue any further payments on this account We have returned this account to our client , [redacted] Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I also said in the May call that I was unsure of an actual return date and I would confirm an actual start if at allI do not owe two months and I'll not payI also will be notifying the owner of sidekicks about your billing practice Regards, [redacted] ***

Member Solutions has placed a no call, no communication override on your account as of the date the complaint was received on 11/11/There has not been nor will there be any calls or communications sent from Member Solutions after this date other than this communication through the Revdex.comMember Solutions is not a collections agency and will not make the final determination if any of the funds due to [redacted] ***, that is not our decisionThe account will not be cancelled , nor the balance be moved to a zero dollar amountCancellation for disability cannot be for a pre-existing condition as the member agrees by signing the agreement that they are physically and mentally able to take classes offered by the business

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information given by the business is incorrectMy last phonecall from them was a collection call where they were attempting to collect the $that my bank had dishonoredThey did not return the money, my bank dishonored it and reversed the charge I was told on that phone call that they would continue to pursue the collection of the $and late charges and interest would continue to compoundI am appalled at their blatant untruthful response and would like a statement saying that I do not owe them anything further Regards, [redacted] ***

Attached is a copy of the form that [redacted] supplied to Member SolutionsIt was received and reviewed by our staffIt was denied as the date of onset as the injury was prior to the start date of the contractPer the terms and conditions of the agreement under waiver release it states: the customer has taken all reasonable steps to determine, and hereby warrant, that we are in good health and physically capable of participating in the programs and courses offered by the schoolThe claim denial and reasons for denial were relayed to [redacted] via email, and over the phone on 5/9/2015, 5/11/and 5/15/If some other disability started after the signing of the agreement, the blank form that was sent in the last reply can be used and filled out by a medical doctor, and reviewed by our staff

Per your request I have placed a cease and desist on this account and we will stop contacting you regarding this matter This account was cancelled by the client [redacted] on behalf of [redacted] on 3/17/There are no fees pending on this account

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests Although we are empathetic to the situation that he is facing at this time, [redacted] was held to the was held to the terms of his agreement [redacted] has made payment arrangements for the future as a sign of good faith and the first payment is scheduled for 9/and we take that as a sign of good faith that [redacted] is working with us to satisfy his agreement

Member Solutions is the billing company hired by [redacted] of Cumming to administer billing agreement terms which allows customers to pay for services over time This includes but is not limited to handling all cancellation requests[redacted] ’s first payment for her month term agreement was due on 9/25/ Payment was not received as we were unable to process the credit card on file [redacted] stated she was waiting for a new credit card and will make the payment on 10/20/ To date we have not received any payments towards [redacted] ’s 12-month term agreement.On 10/30/ [redacted] called Member Solutions to try and cancel her account due to relocation She was advised that a relocation form would need to be completed and two separate proofs of move would also need to be provided She stated that she was not moving permanently but asked that we send a relocation form regardless To date we have not received a relocation form from [redacted] [redacted] ’s account is current and remains open There has been a DND (Do Not Draft) placed on the account so we can not automatically withdraw funds from her account There has also been a No Communication override placed on the account so no further phone calls or emails will occur [redacted] can call Member Solutions to make payments or she may use our payment website

We signed on with this company back in early and was made to believe that they provided full service billing and would collect tuition, follow up with clients and delinquent students and provide a way for students to manage their accounts with ease making our job easier all while charging premium prices for their servicesWe still ended up having to do the majority of the work calling past due clients and getting their payments caught up ourselves, making all the phone calls to try to get members back in and training, clients were constantly coming in complaining about their dealings with Members Solutions..It was a big problem..Not only that it would take phone calls and days to get accurate billing deposit information and the clarity was non existent until we literally protested and protested until we got a supervisor on the phone..We got tired of the headache and paying their high fees for minimal results and moved our account to another billing company after just months of this and they told us they were keeping 25% of our cancelled out clients billing tuition and would not be releasing it until April 2017..We had already cancelled out all of our members from their service and they are still saying we have active accounts and that they are keeping 25% of these contracts...Its bad business and unethical what they are doingNone of these cancellation policies were made aware to me when we joinedThey are saying clients that we have previously cancelled out are actually still active even though it shows up in our system thats the client is cancelled and thats how they are coming up with the 25% that they say they are going to charge us..Crazy..I have spoken to many other school owners who have also informed me that they had the same experience and felt they were robbed by Members Solutions

The first call from the customer to inquire about membership cancellation and last payment on this account was in September A DND was placed on the account and no further payments were taken from the customerThe customer has the paperwork for cancellation towards her claim of disability that will need to be returned and validated in order for the membership to be cancelled

Member solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over timeThis includes but is not limited to handling all cancellation requests We received the information online from the client to bill [redacted] 's Account electronically We have worked with the client to resolve this issue on [redacted] 's Account, and we are refunding the $payment made on the account on July 5, to the credit card number on file [redacted] ending in ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This would be all well and fine n most cases.........However I did not receive any notification from [redacted] or the billing company this had occurred?How can you mail out a letter saying that I am past due, but not notify me that this part of my contract was coming into fruition,3.That the I was still being charged, until I was already past due?Regards, [redacted]

Hello, We have been servicing ***’s account for [redacted] TaeKwonDo since and we value his businessWe have provided the option for ** [redacted] to cancel his accounts with days written notice before the auto renewal, but we do not have the ability to change the length of the auto renewal as listed on the billing agreementAs stated in our previous, reply both of these accounts have been noted and will not auto renew again when the current term expires

The client has made the decision to pull this from the collections agencyHere is the confirmationThis information may be confirmed by [redacted] by either speaking to the client or FCS directly ---------- Forwarded message ---------- From: [redacted] < [redacted] @ [redacted] .com> Date: Fri, Jan 22, at 11:AM Subject: [redacted] - To: [redacted] @***.com Hi [redacted] , The account referenced above was closed in our system, as requested, on 1/20/ Please let me know if there’s any additional information I can provide Have a great weekend! Thank you, [redacted] Manager, Client Services [redacted] Phone: ###-###-#### Fax: ###-###-#### E-Mail: [redacted] @ [redacted] .com