Youbill, Incorporated

Member Solutions has nothing further to add to this complaint.

The mileage was accepted. One payment remains due on the account for 7/1/2015 in the amount of $157.19, and one late fee in the amount of $10.00 for a total of $167.19 due on the account.

At the request of the client, [redacted], the account for [redacted] was cancelled. The last payment received on this account was on 5/13/2015 and no further payments are due.

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time.  This includes but is not limited to handling all cancellation requests.[redacted] first contacted Member Solutions to cancel her...

son [redacted]’s membership on 1/16/2017 stating that [redacted] had achieved his black belt, had lost interest and no longer wanted to attend class.  She inquired about the possibility of a buyout of her contract.  She was informed at that time that there was no buyout available on the term agreement.  It was explained to [redacted] that the only way this term agreement could be cancelled was either due to a permanent physical disability or a relocation over 25 miles from the facility. The next time [redacted] contacted Member Solutions was on 2/6/2017 when she emailed a note from a physician assistant stating [redacted]’s medical condition and asked that he be allowed to withdraw from the taekwondo class.  On 2/7/2016 Member Solutions responded and let [redacted] know that a disability form would need to be completely filled out by a Medical Doctor and returned for review.  A disability form, as well as a copy of the original signed contract, were emailed to [redacted].  On 2/10/2017 [redacted] emailed a completed disability form.   It stated that [redacted]’s medical condition had been diagnosed in 2010. The agreement with [redacted] was signed on 6/08/2015. It states in the Member Fitness clause on the Member Solutions billing agreement that by signing the agreement, the buyer had an opportunity to observe the programs offered by the Business and agrees that the member is physically and mentally able to participate in the classes that are offered.  Due to these facts, Member Solutions denied the disability cancellation request and [redacted]’s membership with [redacted] remains open.

Hello,
We have been servicing **. [redacted]’s account for  [redacted]
TaeKwonDo since 2006 and we value his business. We have provided the option for
**. [redacted] to cancel  his accounts with 30 days written notice before the
auto renewal,  but we do not have the ability to change the length of the
auto renewal as listed on the billing agreement. As stated in our previous,
reply both of these accounts have been noted and will not auto renew again when
the current term expires.

"Calibri","sans-serif"; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: "Segoe UI"; mso-themecolor: text1;">Member solutions is the billing company hired by [redacted] –
[redacted] to administer billing agreement terms which allows customers to pay
for services over time. This includes but is not limited to handling all
cancellation requests.
The agreement includes a 3 day buyers right to cancel.   This
gives the buyer 3 business days to review the terms agreed to after the billing
agreement is signed.  The Buyers’ Right is included to ensure that the
buyer fully understands the agreement after it is executed.  The written
agreement is place to avoid verbal misunderstandings.
The information we have on file for [redacted]’s account is a one year
term. If a copy of the three month agreement could be attached to this
complaint for review it would greatly assist us addressing this [redacted]’s
request.
We will accept this complaint through the Revdex.com as [redacted]’s written
notice for cancellation. Per the information we have on file,  and if no
other documentation is provided, her account will be cancelled on 
6/30/2014.

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time.  This includes but is not limited to handling all cancellation requests. [redacted] first contacted Member Solutions...

on 9/5/2017 to cancel her membership (acct # [redacted]), stating she was unaware that it would automatically renew.  She was advised that is how her account was set up and if she would like to cancel, a 30-day written notification is required.    On 9/7/2017 [redacted] emailed a cancellation notification.  The account was cancelled with one final payment due on 10/1/2017.   However, because of the escalated tone of the email, Member Solutions put a Do Not Draft on the account so no funds would automatically be charged to her credit card.  A “no communication” override was also placed on the account so [redacted] would no longer receive any emails or phone calls.   The final payment for 10/1/2017 has since been cancelled and no further funds are due on the account.   [redacted]’s account with [redacted] is cancelled.

I have attached a copy of the original billing agreement signed by [redacted].  It is [redacted] who is responsible for the terms of the agreement.  The birth certificate forwarded to us for [redacted].  [redacted] did not sign the billing agreement, therefore her age is not the issue.  If [redacted] was a minor at the time the agreement was signed then we would need proof of that.  IF not, Member Solutions cannot help with the termination of this agreement.  We are no longer handling this account.  The account is now with [redacted].

From: [redacted] <[redacted]>Date: Mon, Jul 13, 2015 at 10:54 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Received a response from Member Solutions stating my...

health form was denied due to a specific date my health issue will be resolved. On July 8th, I called and asked what exactly this meant. They said they needed to know why my hernia could not be fixed. Of course this needed to be in written format from my doctor. My doctor stated that surgery is required for a hernia to be fixed, and that surgery cannot be given at this time. I sent this statement in on July 9th, and received an email stating that it was denied again. I called Member Solutions today, July 13th. They said they needed my doctor to give a date to when I can have surgery. According to my doctor, surgery will be required in my 50's and 60's, not at 25 years old due to the risk of the surgery not lasting adequate time. They also stated that my physician did not state she was an actual physician, yet signed and dated the physician form. According to Member Solutions, she MUST sign her name and put "M.D" at the end. When I spoke to my doctor about this, she said it should have been understood that when she is signing her name to a physician form, that she is an M.D.Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
A deployment is never "permanent" I will be leaving the United states for up to a year. No I am not permanently relocating, but I don't understand how your going to tell me I still have to pay for something when I won't even be here to use it. I was told by an employee of member solutions that what I sent in is what was needed and now the company is going back on its word. I find it very frustrating and rude that I'm in the military being sent away, which is not my choice, I have to go and your company won't just cancel the contract. It was renewed without my knowledge. And as I stated before I did receive a letter stating I could cancel, but it was not sent to me in enough time. So your company pretty much just got me into another contract so they can keep taking my money. I'm sorry that you don't undersrand how the military and its orders work, but those are my deployment orders. I had an employee state that the orders didn't work because they stated I was only going to be gone for three months. After reviewing my orders it says nothing of the sort. My orders state that I am TAD with the unit I am deploying with. Meaning at this time I am under deployment orders. I will be gone before this contract is up, and won't be back until way after the contract is over which is why it needs to be canceled. I will not even have a place to live in California. I will be on a ship for up to a year. Nobody that my wife or I have spoken to has tried to help us, they simply say sorry your out of luck pretty much. Also, I never said anything about the payments being drafted. I asked for this to be handled and canceled and that the "auto renew" option be taken off of my account. This is where the problem is, member solutions has HORRIBLE customer service, and obviously misunderstands its customers time after time. 
Regards,
[redacted]

We have more than satisfied the 6 month commitment. They received 8 months of money for a service that was not even taken. I refuse to pay another dime. If they charge my credit card again, I will pursue a class action against them. If I get charged and I have bank fees, they will ultimately be responsible. This is a fine print to take money away from the consumer who work very hard for that money. They prey on the young people. I do not want to pay another dime or be charged another dime on 7/12/2016

I've attached both the email and bank statement I sent to Youbill aka Membersolutions on 12/11/15.  I don't understand how all of a sudden they have no recollection of me sending them my bank statement when I have already talk to Mark the manager on 12/14/15 and 12/15/15 saying he pulled up my statement in their email database.  I've also spoke with a representative yesterday 12/28/15 and she has the bank statement and all notations from me calling, even she did not understand why I have not been refunded yet. Since I have contacted your department Revdex.com for help in this matter they have no account of receiving the bank statement all of a sudden.  This has become very frustrating as I was unable to attend planned events I had that weekend due to not having any funds.

Member Solutions is the billing company hired by [redacted] Martial Arts to administer the terms of billing agreement which allows payments of tuition over time.  The military documents received do not reflect an authorization for dependents.     If there are additional military...

papers specifying dependent names including [redacted], please submit to us.    If for some reason you cannot provide the military documents needed, below are alternate documents we will accept.  We will need at least 2 of the following choices:New Driver's licensePay stub/ check from new companyPhone Bill (analog lines only, no cell phones)Copy of new lease / mortgageCable BillCollege / University tuition receiptUtility billNew
employer acceptance letterPlease
be advised that billing will continue on your account until the relocation
meets all requirements and is approved.

The client has made the decision to pull this from the collections agency. Here is the confirmation. This information may be confirmed by [redacted] by either speaking to the client or FCS directly.
---------- Forwarded message ----------
From: [redacted] <[redacted].com>
Date: Fri, Jan 22, 2016 at 11:09 AM
Subject: [redacted]-1
To: [redacted].com
Hi [redacted],

The account referenced above was closed in our system, as requested, on 1/20/16.
Please let me know if there’s any additional information I can provide

Have a great weekend!.



Thank you,

[redacted]
Manager, Client Services
[redacted]
Phone: ###-###-####
Fax: ###-###-####
E-Mail: [redacted].com

We have reviewed the billing agreement signed by Ms. [redacted] in April 2016.  The agreement is for a Term period of 1 year with an automatic auto renewal in April 2017.  We have cancelled the Auto-renewal per Ms. [redacted]'s correspondence with the Revdex.com. However the original term cannot...

be cancelled for the reasons specified in her letter to the Revdex.com.  Payments were frozen as a courtesy at the request of [redacted] for a period of 3 months.  That means no payments have been taken since September 2016. The next schedule payment is due on Dec 20, 2016.  There was also a courtesy freeze extended in July 2016.  The freezes have extended the membership to Sept 2017.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As listed in the agreement it is a continual membership that that continually bills at the same rate until the 30 day written notice is received.
This information is printed on the contract that was provided. There was nothing that required notification until the notice of cancellation was received on 2-1-2016.
The account is past due because no payments have been received since 11/4/2015, and the notice was received on 2/1/2016 making the last payment due on 3/1/2016. The final pay off balance due on this account is $590.00 (this includes the 4 payments due from 12-1,1-1,2-1, and 3-1 in the amount of 140*4=$560.00 and $30 in late fees).

Member Solutions is the billing company hired by [redacted] to administer billing agreement terms which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.    After further review of the...

information provided by Ms. Baloche the account is cancelled with the last payment due on 3/20/2016.    Additionally, a no communication override is placed on the account so no future contact will be made regarding this matter.

Member solutions is the billing company hired by [redacted] to administer billing agreement ter** which allows customers to pay for services over time. This includes but is not limited to handling all cancellation requests.
Per request, I have added a cease and desist for...

calls on the [redacted] account in addition to the no correspondence that was already in place.
We received **. [redacted]'s request for cancellation for her son [redacted]'s account on 3/5/2014. As this type of account requires a 30 day notice for cancellation **. [redacted]'s was advised that last payment was due on 3/16/2014. **. [redacted]'s made it clear at that time that she would not be making that payment, and that she would be contacting the Revdex.com.
At this juncture **. [redacted] owes one final payment of 150.00 and one late fee of 10.00. If **. [redacted] would like to close out his account and will pay the final monthly payment due in the amount of $150.00 I will waive the late fee as a courtesy to close out the account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and that this resolution is Partially acceptable to me. The company would not allow me to complete my [redacted] which I had bought and paid for. The gym owner [redacted] was very nasty and basically told me I could not attend. 
Regards,
[redacted]