1&1 Internet, Inc

Dear *** *** (Customer ID: ***), I sincerely apologize for any inconvenience associated with your account Our records indicate that one of my colleagues named Christine, located within the Outbound Retention Team, had been communicating with you
to reach an agreement and resolution regarding this matterUnfortunately, once a package has been upgraded, we do not have the ability to revert it back to an older packageI see that Christine had applied a credit of $to your account, in order for you to purchase a new SSL Certificate, and cover the first months free of chargeIt seems that you had accepted this initial offer, but after experiencing further issues with the SSL set up, you contacted our Cancellation Team, requested to set the account to be canceled on 7/1/16, and informed us that you will be transferring your domain names to another providerI apologize that we were not able to provide you with the service you requested, and retain you as a customer That being said, aside from the domain transfer information that had been sent to you, listed below are the authorization codes that you will need in order to transfer the domain names away from 1&Internet Inc *** - *** *** - *** *** - *** At this time, we are currently in the middle of processing a refund for the most recent invoice in the amount of $Along with that, due to the inconvenience caused, I am also refunding the other invoices that you have paid here in Those invoices come out to an additional $This means that you will receive a total refund of $within 3-business days, to the credit card ending in “***” Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

I have had domains with this company for several years now and some of my domains are on auto renewalHowever, I no longer need some of my domains and therefore I have cancelled some of themAbout moths ago, I was charged for a domain that I no longer haveI have informed them about the problem numerous times and asked for a refund but the answer is always "your refund will be issued in business days" but nothing is happeningI have tried calling and emailing but he answer is the sameI even sent them my credit card statement that shows the charge but I am always being told that the issue is being escalated to a higher level (...again nothing is happening)Today, I was on the phone for minutes with someone from their customer service and actually encouraged me to file a complaint here because there's nothing he could do as the case being escalated to a supervisor $dollars may not be a lot of money but I wanted to report this business because I don't want them to

Dear *** ***, (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here
I have investigated this matter, and found that there
appears to have been an error in our system associated with this accountAs
you had mentioned, we did receive your payment of $ on 9/25/14, however, an
error seems to have followed after the fact that displayed a balance owed
under this account, and from there may have accidentally affected the DNS
settings for some reasonThis is very odd, as even in cases where a payment actually
declines, the system does not typically delete anything unless the balance
remains outstanding for 6-monthsDue to this, I have forward this matter to
our administrators to research the error further
At your request, we are refunding you in the amount of $
14.99, please allow 3-business days for this to be processedWe will also make
sure to drop any dispute issue that may still be ongoing at this time, once we
receive additional correspondence from your bank or financial institution
That being said, we would be more than happy to reactivate
the domain: *** free of charge, however, since it was
registered under the name of “*** ***”, it would have to be re-registered
under that same person at this timePlease email to: [email protected], if you wish to do so
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

A simple domain registration became a 'contract'Once service expired, cancellation is impossibleAfter login to the user dashboard, there is nothing but an option to update payment methodNo cancellation optionsCannot find anyone to talk to to resolve the issue, when clicked on 'contact us', I get redirected back and forth with 'help' and 'contact us' pagesPhysical letters sent to my house telling me debt collection agency is involved
I do not want to renew the contactI do not want your service anymoreI do not even care for the domain, just let it expireHow complicated is that? I was never told a domain registration became a contract
Even after I paid the 'renewal' feeI still cannot cancel the domain or contract, no such option available

I recieved a bill from & Internet a month ago and called to dispute it since I do not have an account with & The bill was for $ I have now recieved a notice from a collection agency saying that I now owe This is fraud I'm sure they think people will just pay the $to get rid of the bill The email address they claim is mine is *** This is not known to me and they continue to not resolve this issue and close this account Since it is in collections, it could go on my credit report I want them to cancel and close this account linked to my name and remove it from collections

I have been registering a single domain name with 1and1.com since January 11, I set up an auto-renewal on that date, provided my contact info, and have faithfully paid annually with the single credit card on file since that dateSEVEN YEARS LATER when my registration came up for renewal on Jan 11, 2018, apparently my credit card expiration date needed to be updated The email I used years ago to set up the credit card is no longer valid (an "undeliverable" email is returned to anyone who tries notifying them that it is not longer valid); however, both my address and phone number remain currentAccording to 1and1.com's own records, they attempted to use the (still valid) credit card on 1/13/and emailed a "payment failure notice" on 1/22/and 2/5/(to an email that bounced both times if they had noticed)On 2/19/(only business days after the original attempt to auto-renew), they sent my account to a collections agency They NEVER attempted to contact me by addre

On Monday Jan30th of 2017, my customer came into my restaurant letting us know that our website was taken downWe then went to log into our account to see what was the issue, 1&took down our wed domain meaning that even though we had paid our service fee of $some dollarsAt this point I wanted to know what had happenedWhen I called I was able to get a very rude customer service rep who would continue to tell me that it was my fault that this happened, he told me that I still had two new balances due for my domainWhen I asked him why my domain balance was not included in my yearly fee he talked over me and proceeded to tell me that thats not how it is done and that I must pay that fee; with no proof and it was not their issue that I had to pay I'm all ready frustrated due to the fact that everything I asked I was never given an answerWhen I asked to speak to a supervisor he put he "on hold" for minutes to then tell me that his superior is on her hour lunch br

1&keeps charging me for services that have been canceled/terminated months ago, yet I keep receiving invoices
Multiple calls to their hotline remain unanswered (I am in an infinite customer support phone line loop at this very moment), there is no e-mail provided to message on their website
All I wanna do is finally get rid of 1&1's shady business, and their website is literally impossible to navigate in that regard, specifically build to make it impossible for customers to easily find a way to stop cancel a contract

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
the billing and cancellation of the 1&MyWebsite Hosting package
Our records indicate that the MyWebsite portion of this
account has already been canceled, due to the conversation you had with our
Cancellation TeamAll that remains under your account is the domain name: ***
That being said, we have also cleared the balance of $29.99, which resulted
from the *** dispute that had been filed after you were charged the first
time
Moving forward, you will no longer be billed for any other
service than your domain: ***
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

1andis attempting to collect charges after I canceled my contract with them

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with this account
In regard to the voicemail that I left, our records indicate that your online
cancellation attempt had not been activated in order to finalize the process
To assist you further with this matter, I have canceled this
unwanted account, and we are waiving the balance of $
Moving forward, you will no longer be billed or invoiced
under this canceled account
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

According to my records I cancelled account number ***According to 1andthe account was never cancelledI created a new a account last week when I was informed the old account was never cancelledI was told there is a balance of $I have been transferred to different people today trying to find out what do I need to to in order to cancel the account and only pay what I actually oweI dont owe for a year service I havent been usingIt's so frustrating being bounced around and no one is resolving the issueThe last agent Patrice claimed she couldnt pull up the *** account and I pulled it it up just fineThis is ridiculous
Here are the people I have been transferred to today Grant, Terrell, Patrice,Celia snf other people I couldnt even hear them so I cant tell you their name

As a domain registrar, they cannot bill for a domain that is not registered I let my domain expire in May of this year I received multiple notices that I had a delinquent balance For a service I did not renew
I called 1andon 7/19/and spoke with a rep named Jose (he was very friendly and helpful, this complaint is in NO WAY DIRECTED AT HIM)
I explained the situation, I did not renew the service, and yet I'm being told I have a delinquent bill for a service that was never rendered by this provider (I do not care to publicly list the domain in question, but it is available to register, meaning they are trying to bill me for service they DID NOT PROVIDE)
So Jose cancelled the contract that was still open, sent me a confirmation email, and then the following day I received a system generated confirmation of credit applied to the contract (zeroing the balance)
I checked the mail today, and I received another notice dated 8/3/that my invoice (same one I have conf

I was ripped off by 1andand was charged for a domain they are now selling under one of their sister companies
Jan : I was charged $for the domain ***.net by 1and
Feb : I called 1andto reverse the charge for the domain ***.net and this was confirmed
Feb : On the same call I cancelled another domain, ***.net
Feb : The domain ***.net is deleted from my account and is under the control of their sister company domcollect.com and put up for sale
Feb22-: A credit was applied to my 1andaccount for the $charge from the domain ***.net
Feb : The credit of $was taken from my account and applied towards a payment for the domain ***.net; the domain cancelled Feb and under the control of their sister company domcollect.com
Whois information is clear on the ownership of the domain ***.net
March : I contact 1andto dispute the fra

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with this account having been locked
At this time, we have set an immediate “Contract Unlock”
request within the system to have this account back up and running as soon as
possibleThe account will be unlocked within 10-minutes from the time that
this email was sent, in response to your complaint
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Nearly a year ago I first tried to cancel one of me services with 1&Internet inc and they said it could not be canceled so I began moving my accounts to another provider About months ago I called to cancel the last of my services with 1&Internet inc and the representative on the phone assured me the account would be closed and a credit would be applied to the account such that there are no future bills Every couple months since then I have received a new bill, called or emailed and once again been reassured the account would be closed with a credit applied to avoid future bills Most recently 1&Internet inc sent me a notice that they would be sending my account to collections if I did not pay within 7-business days I wrote back stating I wanted it removed as the account has been closed and their representative said it has been closed and they promptly sent me a credit to the account of $ Today I received a new bill for $- which is about what I

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:***,
I keep being told that notes are being added to my account but this process is just not ending as your company is challenging my *** dispute!!! I had a case opened a while ago and it should never have been challenged with *** but the nightmare is continuing.
I would like a resolution on all counts as this is a plain and simple case of fraud which is your problem as you do not have any security measures in place to avoid it*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is what I have been told for the last weeks with no action being taken, the task is always passed off and there are no resultsWhile my business is being damaged due t a lack of responsibility from the company end
Regards,
*** ***

This company has sent me letters regarding overdue paymentsI have never heard of or used this companyI have written them asking for further info without responseThey are now threatening to turn me over to collections