1&1 Internet, Inc

On I purchased a basic one year subscription from 1and1.com for a great price on their hostingPart of which was the ability to create business e-mails [email protected] When registering those e-mails there was the option for an antivirus and junk removal for the e-mail addresses I created, these were automatically checkedOn I received an invoice for e-mail addresses for months of service for antivirus resulting in a charge of I immediately e-mailed the company about the mischarge, no one upon signing up was there a notice of a fee charge for the antivirus and junk removal as well I have only had this service for a month, not I e-mailed the company again today telling them they need to immediately reverse the charge, as I still see it pending on my bank account, and have had no response from the company

This company keeps harassing me with phone calls even after I told them that I have never personally done business with them and to stop calling me, and filing with the FTCA guy that I hired to do some website work for me must have signed up for this using my nameYet, I never used their hosting/domain servicesNow months later, they have been calling my number almost everydayThey don't leave a message and when I try to call back, the number is not a working numberI have emailed themWhen I finally had got a hold of a person, they played dumb with me acting like they didn't know anything about thisAt one point, they were calling before AM! I don't owe them anything, never done business with them and want them to stop harassing me

Dear *** *** (Customer ID # ***), I sincerely apologize for any inconvenience associated with your account Regarding the voicemail that I left, per your request this email confirms that all
contracts under this account have been canceled, and moving forward, you will no longer be billed or invoiced for any of these canceled services Along with that, the outstanding balance of $is being waived from under the accountOnce more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
In the event of disputed payments, whether or not they are
waived, the processing time to unlock an account can sometimes take a little
longer than normalAt this time, I have personally looked into your account,
and have found that everything is completely activeYou have full access to
all features and services associated with your domain names, and there are no domain
transfer locks in place
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***, (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with the cancellation of your account, and the balance
being sent to collections
In order to assist you with this matter, we are removing your account from
collections*** *** will remove you from any list that they have, and
this will not, and has not, affected your credit. As well, we are wiping
clean the outstanding balance of $ 78.91, that you have with either *** or
1&Internet. No more money will be owed on this account and you will
no longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for this
service
We apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with this account
I am very sorry if the service that you had received from any of our agents was
less than satisfactory, and I will bring this to the attention of our Quality
Assurance Team, so that we can hopefully avoid any issues associated with this
in the future, for any and all customers
In order to assist you further, aside from the current
refund of $ that is being issued, I have also applied an additional
refund of $due to the inconvenience that you have experiencedPlease
allow 3-business days for a total refund in the amount of $to be
processed to the credit card ending in “***”
That being said, for your records, since this account has
been canceled, you will no longer be billed or invoiced for these services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** *** *** ** * ***
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, *** *** ***, etc
After investigating this matter further, I can confirm that
the service was set up in October of 2014, with a monthly invoice of $being
chargedof these invoices were charged for a total amount of $119.88, with
the bill from April having been declinedThat being said, we have processed
the immediate cancellation of this accountNo more money will be owed on this
account, and you will no longer be held responsible for any future payments, as
we have cleared the balance of $Along with that we are refunding all of
the invoices that had been charged for the total amount of $Please
allow 3-business days for this refund to be processedMoving forward, there
will be no further problems in reference to you having or owing anything with
or to 1&Internet since this account has been canceled for fraudulent
activity
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account
In order to assist you with this matter, per your request this account has been
completely canceled, and we are refunding you in the amount of $Please
allow 3-business days for this refund to be received through the *** account associated with the email address of: ***
That being said, for your records, this account has been canceled
Moving forward, you will no longer be billed or invoiced for these services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

This company is awfulI cancelled my account with them because of an unauthorized chargeI tried to get a refund, and they refused

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account, and the balance
being sent to collections
In regard to the voicemail that I left you, all services ordered by our
customers automatically renew unless physically canceled by the customerPrior
to the renewal, email notifications are sent out in order to give the customer
ample time to cancel their service if it is no longer requiredRegardless of
any expired or inactive payment method being listed on file, you will be
invoiced for renewal of services if the account is still active
In order to assist you further, we are removing this account
from collections*** *** will remove you from any list that they have,
and this will not, and has not, affected your credit. As well, we are
wiping clean the outstanding balance that you have with either *** or 1&
Internet. No more money will be owed on this account, and you will no
longer be required to contact *** or 1&Internet regarding this unfortunate
situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for these
services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

I recently received an incorrect bill (February 13, 2016) and unauthorized charge by 1andInternet Incon (February 16, 2016) for a cancelled domain This billing procedure sent the rest of the billing for my domains in disarray I had to dispute these charges with my credit card company as they were unauthorized and incorrect In the meantime, I paid in full for my domains I have attempted to communicate the facts of the incorrect billing with 1&Internet but have now been locked out of my account My account is currently up to date and my domains are paid in full I have paid for goods and services that 1&refuses to provide account access
Since February 13, my account has been mishandled by 1andInternet:
- Initiating charges not authorized by me
- Charges in the wrong amount
- Charges for goods or services I have not received
- Charges for goods not delivered as agreed
- Failures to properly reflect payments or credits to my account
- Calculatio

The level of customer service and the pure distained rudeness is beyond ANY company I EVER had to do business with firstI purchased a domain on 1/29/for $for a yearOn 2/22/I decided to give the company a try and get w web builder premium packageI paid for the whole year($) About a week later I get another charge for telling me I was charged for the domain name I purchased on 1/I called in and was credited for the mistakeNow today I realized I was on the wrong platform and want to change over to E-commerce platformI was told I have to pay another so after being hung up on and requesting for imaginary Supervisors which this company doesn't appear to have anyI just decided enough.h was enough and I cancelled my premium packageThey also went ahead and cancelled my domain (which was purchased separately on 1/29)I called back to tell them I paid for my domain already and I would like to keep itThis obnoxious BIG MOUTH FOOL named Jason pro

On 7/26/16, I received an invoice for contract #*** for $119.88, stating my credit card would be charged that full amount for annual billing
I called that afternoon and spoke with Joe, and requested that my contract be changed to $monthly billinghe stated he didn't know how to do the change, and put me on hold for a long timeCame back on the line, and said the entire amount would have to be billed, and I would receive a refund for months, and the monthly billing would beginMy credit card WAS charged the full amount
I called back on 7/26/16, to confirm that my refund was processed, and the representative I spoke with put me on hold for a long time, and said that in order for the billing option to be changed to monthly, she was going to escalate the matter to a second level supervisorI asked when my refund would be processed, and she said it would happen automatically, and I'd receive another updated invoice by 7/28/
I receive an email from 1and1.c

Received an unknown charge on my debit card from 1&Internet for $which was reported to my financial institution immediately for disputeSeveral weeks later, I received a Delinquent Account notice from 1&Internet advising $is past dueHaving never heard of this company before, I contacted the phone number on the noticeTheir representative refused to tell me what the account is or what the charge was forI advised I require proof that I have an account with them and that the charge is validThe representative placed me on a long hold then disconnected the call

As of 5/16/16, and deleted my website and data from their systemThis action was done by a customer service representative in error after I asked to have a credit to be made to my credit card due for an additional package that was on a trial; that I asked to be cancel so I am not chargedI spoke to John on 5/14/and he assured me I still had my basic hosting web builder package at $and the trial package of (4.99, months $14.97) would be credited, to my credit card It was after midnight last night when I was unable to find my website on the internetI called and , immediately, to find out what was going onAt 12:AM, I spoke to Axel for minutesHe told me that my website was deleted and he could not restore it and my files were goneHe apologized, but I told him that his apologies were scriptedI was outdone and very upset...in tearsI told him that they need to fix itI even asked to speak to a manager, but he said no one was availableI said that t

Really terrible service They make it very difficult to cancel or close your account and they keep billing you even after you've canceled your accountI called and asked them if I had an outstanding balance on my account First they said no, then they said yes I asked them if a certain domain was still on my account First they said no, then they said yes This company cannot be trusted

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account.
In order to assist you with this, we are removing your account
from collections*** *** will remove you from any list that they have,
and this will not, and has not, affected your credit. As well, we are
wiping clean the outstanding balance of $ 57.23, that you have with either ***
or 1&Internet. No more money will be owed on this account and you
will no longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for this
service
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience caused here
According to our records, the account in question is listed under that of an
account based in Bangkok, ThailandUnfortunately, any Revdex.com complaints that are
filed, are in reference to, and for the assistance with a US based service/account
However, in regard to the issue that you had experienced, our records indicate that the domains: ***, ***, and *** were reactivated to this account as a courtesy, even though you refused to update the expired payment informationThis is an action which would not typically be processed with an expired credit card remaining under the accountThe records of the domains in question now also show that they have been transferred to a new registrar (*** *** ***/*** *** ***),so they are out of our hands
That being said, the invoice in the amount of $which
you were charged for in November of 2013, was refunded to you in December of
The invoice which had generated on 11/26/was not able to be
processed/charged since there is an expired credit card on file, and we cleared
that balance for you on 11/27/
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***, # ***),
I sincerely apologize for any inconvenience associated with
being contacted by 1&Internet
My apologies, as there were accounts under your name which
I had canceled, however, each account had a different phone number listedAt
this time, I have forward a case to one of my colleagues that manages the third
party, outbound call centers used by 1andInternet, in order to ensure that
moving forward, we do not contact youPlease be aware, that within the systems/database
of these outbound call centers, it can sometimes take 5-business days in
order for the number to be completely deleted, but we are working on this at
the highest possible level of escalation to make sure that your phone numbers
are removed as soon as possible
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com