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1&1 Internet, Inc

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Reviews 1&1 Internet, Inc

1&1 Internet, Inc Reviews (1210)

Review: I had signed up for a free trial for them to create a website and I never followed through with it and never gave them information. I forgot about it, my card was getting charged, and then a coworker alerted me that I had a website out there. When looking at it, the website has ALL false information. It states I have been a realtor for 17 years (which is a lie) it has FALSE client testimonials, and is all fake information. I called the company yesterday and requested the site be pulled down IMMEDIATELY and agreed to pay the cancellation fee and it has still not been taken down. The employee servicing me was extremely rude and just kept transfering me back and forth between several people who wouldn't help. If this site is not down I could be sued or have my real estate liscence revoked by the board for having false information out there. This is extremely serious and I do not understand how they could be okay with putting up false information!?Desired Settlement: THEY NEED TO TAKE THE WEBSITE DOWN IMMEDIATELY and NEVER post anything about me ever again.

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here. I can confirm that Account [redacted] was canceled as of August 06, 2013 and the website is no longer accessible. I have attached a screenshot of this at the bottom of this message for your reference. It sounds like you were set up with a real estate template and the information provided was not updated to reflect your own. Please note that the MyWebsite Product is a template-based do-it-yourself service. Unless our Site Design Team is hired, editing the site is sole responsibility of the account holder.

As mentioned, the account has since been canceled and the website is now inaccessible. I have also refunded the latest invoice on file as a courtesy - #[redacted] - And the $59.97 credit will post back to the payment method on file within 7 - 10 days.

I hope that proves helpful and thank you for your patience here.

Sincerely,

Customer Care

1&1 Internet Inc.

www.1and1.com

Review: I had exchange email added to 2 website domains I have through 1&1. I cancelled both on the same day two months after starting service because I never used it. One domain cancelled and the other was placed in pending and continued to be billed. I emailed and called and the charges kept occurring. I had paypal sever the agreement. 1'1 froze the domain in question and started calling me daily. The callers do t speak English and can't solve the problem. I have called and emailed and no reply or fix has happened. I need exchange email off of all of my accounts and the owed money to be removed as they were asked to remove the service months ago.Desired Settlement: Remove service, remove past due balance, do not charge me further, do not report this to collection or credit report.

Business

Response:

Review: I chose 1 & 1 internet services as my website host since my wife had her website with them since 2005 although it's her second time having major issues with the company. The company has numerous complaints with Revdex.com and is famous for charging clients when they have already cancelled their service.I stopped paying for my services, and although I was informed that my website will be pulled down, the company never told me that I will loose all my e-mails. I managed to make a back-up for the website but not for the e-mails.These were important documents which I had lawyers draft them, and also important documents of a small int'l business services corp. which I'm still the director.1 & 1 says it cannot retrieve the date. I doubt that and I am asking them to provide me with my e-mails.If 1 & 1 can not retrieve the data it has to compensate me.Desired Settlement: Retrieve my lost e-mails.

Consumer

Response:

Complaint Detail / Problem

Nature of Review:

Billing or Collection Issues - No Detail Provided

select

Problem:

My wife [redacted] ([redacted]) started having her website with 1&1 since 2005, and I [redacted] had a website with 1&1 for 2-3 years until 2013. This claim is with regards to my wife's account.Our child was born in May 2013 and we informed 1 & 1 that we have decided to bring the website down. Without our knowledge the company continued collecting money from out credit card for 8-9 months. In Dec. 2013 we discovered that and asked our credit company ([redacted]) to take action. [redacted] managed to collect the last three months from 1 & 1. 1&1 made a claim against us with [redacted] master card for the three months, and we proved that we cancelled the service in June 2013. Following this 1&1 turns around and hires a collection agency by the name of "[redacted]." and makes a claim with them for the amount of $48.92. Our case # is [redacted].Interestingly 2-4 years ago we had the same dispute with 1&1 which came to Revdex.com and we won the case. 1&1 had to compensate us and offered us to come back. Unfortunately we agreed!I am eager to know where else is 1&1 going to make the next claim against us!!**: Revdex.com has indicated on its website that there are numerous claims against 1&1, and our case has been repeated itself in a sense that after customers cancel their services 1&1 keeps charging them.

Translate

Desired Settlement / Outcome

Desired Settlement:

select

Desired Outcome:

I am asking for four months (June-Sept) worth of around $60 after tax which 1&1 shouldn't have withdrawn money from our acc. + $100 worth of time since the company is making false claims to numerous organizations.I would also like Revdex.com to make these unethical actions more public since the company is continuing with what it has been doing for years.Maybe a report to the authorities.

Review: I cancelled items for which I was later billed for 56.96 on 3/26/14

I contacted their billing dept many times via email. I asked for a phone call to resolve the issue with no response.Desired Settlement: Refund 56.96

Consumer

Response:

This is a new complaint.

Business

Response:

Review: Unauthorized charge to my bank on a 1and1 cancelled account.

Account was canceled within 60 minutes after placing order.

Called 1and1 four time to try to resolve this matter.

Last called 04.25.2014, [redacted].

Contacted my bank to file a fraud claim.

Also contacted Revdex.com.org.

It has also been suggested we contact the attorney general for the state of Pennsylvania and the ftc.gov

Invoice Information: date: 04.11.2014

Invoice No: [redacted]

Contact Information

http//www.1and1.com

E-mail: [email protected]

US Headquarters and Website Management

1&1 Internet Inc.?701 Lee Road, Suite 300 ?Chesterbrook, PA 19087

Phone: [redacted]

Fax: [redacted]Desired Settlement: Close the account as requested four other times.

Refund 0.99 cents.

Agree in writing to stop all other billings and contact including third party contacts and spam

Business

Response:

Review: This organization has failed to process information correctly. We requested that they change our service in 2012 but failed to do so. They disabled our internet domain 2 years later without any notice of service interruption or payment due. We had to pay for service we never used in order to get our domains re-registered. I have seen several other complaints about the shady practices of this business. I cannot believe that they are allowed to continue to operate with such an underhanded fashion.Desired Settlement: I would like to see 1and1 advertised on television halted completely. They do not use ethical business practices.

Business

Response:

Review: I have a domain name registered with 1and1 which for 3 days I have been attempting to transfer to a new web host provider. My new host has made several attempts to transfer my domain using the EPP Authorization Code 1and1 has provided. The transfer can not be made without the code & the code they have provided is INVALID. After several attempts, I notified 1and1 that the code they provided is invalid thus the domain can not be transferred. I requested to speak to a manager or supervisor after my 4th phone call and was told managers and supervisors are only in the Sales Department and none are in Technical Support so there was no way to speak to a mgr/suprv. I spoke with [redacted], [redacted], [redacted] and then [redacted]. When I asked if a manager could authorize a new code or change of my current code so that we could proceed with my domain transfer since the current one clearly wasn't working, I was told by [redacted] there was no way to get a new code and that she showed the code as being correct and should work. I explained we had attempted several times to manually enter the code AND we also tried to copy and paste the code directly from the e-mail that an agent from 1and1 sent me on June 10, 2014, she again repeated she didn't show any errors with the code and it should work fine. I hung up and called back and spoke to [redacted]. Upon explaining the same thing to [redacted], she asked for the name of my new web host provider and asked that he e-mail her and the technical support team explaining the fact the EPP code was coming up invalid and not allowing for the transfer to go successfully. She said to reference my domain name and Ticket # [redacted]. He e-mailed her and the Tech Supp team as directed to the addresses provided ([email protected] AND [redacted]). It took 2 more follow up calls only to be told to send another e-mail and a "screen shot" of the error my new host provider was receiving when he attempted to transfer the domain. When I explained the e-mail was already sent to the two e-mail addresses as requested with the information previously requested by [redacted] and referenced the Ticket number given, I was then told by "[redacted]" that unfortunately, nothing would be done until they received another e-mail this time sent to [redacted]. This is the 3rd day I've attempted to get this matter resolved. Today alone I have been on the phone with different agents with this company for four calls ranging from 12:26pst to 3:58pst only to be given the run-around and then told nothing will be done. My web host provider has complied with their request as well and yet no one will rectify this matter so that we can proceed with the transfer of my domain. This is a time-sensitive matter and needs to be resolved quickly.Desired Settlement: To have this time-sensitive matter not only escalated but resolved efficiently and QUICKLY. What is needed is a new EPP Authorization Code that will work so that my domain can be transfered from 1and1 to my new host provider (City Website Services c/o [redacted] ###-###-####- [redacted]) PROMPTLY.**

Business

Response:

Review: I originally was contacted about this company by a sales call telling me to try it on a trial basis. I was told after the trial I would be charged $19.95 monthly. After the first month the charge on my credit card was $59.95! I canceled the service and was refunded the difference of $30. I am now receiving letters from them to pay or else they will turn over my account to a collections agency. I do not want their service should not have to payDesired Settlement: I do not want any more business from them I paid one month and I do not want to be contacted again

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we are simply wiping clean the outstanding balance for this account. You will no longer be required to contact 1&1 regarding this balance.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: Annual dues bill was sent to me. I replied with a note stating to cancel my account. No further communication from company. I had though the cancellation was processed. Or that they would contact me to let me know what is the correct procedure to cancel. They have my address, email and phone number.

Instead, they procedeed to report me to a collection agency.

I contacted them to resolve the issue but they claim it was my fault for not canceling.

I will now have to pay $ 47 for a $ 10 annual fee. (many additional charges added onto the original annual cost)

Had I known I wouldn't have delayed, Now I am stuck paying more than 4x.

Definitely not a company that cares about their customers and actually seems quite happy to steal money straight out of their customer's pockets.Desired Settlement: Waive the late fees

Business

Response:

Dear [redacted],

We understand that your Customer ID [redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: I requested a domain transfer and the company relocked my site after gaining authorization AND an unlock from the other company getting the domain transferred to them. I had sent the new web company my login information to process this. They went in and unlocked my site and sent me the authorization for the transfer on November 5, 2013. I signed it immediately. Today, on November 11, 2013, I called 1and1.com and inquired about the domain transfer, they said the transfer was not done due to site being locked.

Here is the email from the company ([redacted]) that requested the transfer on 11/5:

Hi [redacted], I'm sorry but they are lying to you. We had to unlock the domain and get the code before we could even start the transfer process. From what it sounds like, they re-locked the domain once they saw it was going to transfer. The transfer was supposed to go through today. Now that everything has been reset, I'm unsure as to how long they're going to wait before they click that approve button. In reality, a domain transfer should never take longer than a few hours. Heck even [redacted] is only an hour, and they're the slowest of them all.

Then, after I informed [redacted] that we had to start over and gave them a new authorization code for the transfer, they provided this email stating the 1and1.com was not allowing a transfer (after being told that's what I had to do) because:

Here's the error message we received after beginning a new transfer: "[redacted] Canceled - Transfer already initiated for this domain".

1and1.com is purposely blocking the transfer again and costing our business 100% of revenue in the process of this month-long delay.Desired Settlement: Refund of the past 6 months of billing AND lost revenue due to company purposefully re-locking my site after the request was initiated and causing a loss of revenue for another 7 days. Loss of revenue=$2500.

Business

Response:

Review: I initiated an account with 1 and 1 for a domain name(customer ID# [redacted]). I was also charged for something called 'list local service'. This service charges my card automatically in addition to my domain name service. Because I do not need this local service (I don't do local business), I asked that this be removed from my account, and that my money be refunded in February, 2013. The charge is made quarterly. I was told that they do not offer refunds and that I must go online and cancel the local service contract, which I did. They told me that they would no longer charge my card.

I have been charged every quarter since then, despite my repeated calls and 'cancelling' online more that 1 dozen times. I changed my credit card information so that they could no longer charge my card; and 1 and 1 began sending me emails and letters saying that I owed them money. They have hired a collection agency and added more money to a bill that I do not owe.Desired Settlement: I would like a refund check for the amount that they took from my credit card on all three quarterly payments ($29.97 x 3), $89.91. Any ding to my credit, I would like them to remove. And, if I need to move my four domains from their service, I would like for them to pay to have them moved.

Business

Response:

Review: I had an account with 1 & 1, it was cancealed back in summer of 2012. January 2013 my business email stopped working. After about 2.5 months, a gross amount of phone calls, I am being told the problem is with 1 & . Since then I have been trying to get 1 & 1 to try to update information so I can complete my transfer back to the original company who I had my domain name with. I keep getting bounced around to different departments and keep being told the proper update was made. In the mean time I cannot use my business email and I am loosing business. I just want my information updated (the adminisrative email address needs to be changed)Desired Settlement: Stop giving me the run around, and PLEASE updated my information so I can continue to do business via email

Business

Response:

Review: I have done business with 1&1 for 8+ yrs. During that time, I have had over 150 domains. On numerous occasions I have tried to cancel the auto renew on many domains and the request has not gone through for a variety of reasons: error message when going to the next page, site goes down, page not found, cancelation appears to go through, but I do not receive the REQUIRED “confirmation email” from 1&1.

In case of a billing dispute, 1&1 locks the customer out of their account which often means their site goes down and they no longer have access to email. The ONLY way that 1&1 will unlock the account is if they are paid in full – they NEVER admit to a billing error.

Because of past experiences, to prove that I had canceled domains, I sent them screen shots which included the authorization codes, etc. They informed me that unless I received a confirmation email, the auto-renew remained in force. It is their predatory business practices which prevent the customer from canceling auto-renew and the customers are forced to pay. I contacted them after taking the screen shots and waiting 48 hrs and asked them why I had not received confirmation emails – they had “no record” of my cancelations.

The last time I had access to my account; I canceled the majority of my domains and changed the DNS on those that I wished to keep. I then received another invoice for said domains – I informed them that they had been canceled and I refused to pay the invoice. They locked my account so I did not have access to renew or transfer my domains. The ONLY way 1&1 will unlock my account is if I pay the amount they say I owe to [redacted].

I contacted their complaint dept., transfer dept. and billing dept. and received the same message from all – the only way I would have access to my account was to pay the balance in full. I DO NOT owe them anything and REFUSE to pay to have access to my account – that’s extortion.

I contacted ICANN who informed me that there was nothing they could do as it was a “billing dispute”.

1&1 business practices are fraudulent and predatory. I am a business consultant and have experienced the same cancellation issues repeatedly and that is the reason I took the screen shots. Had it not been a financial burden to move the domains at the time, an expense close to $2000, I would have moved them the last time I had access to the account. I thought I had protected myself – apparently I was wrong.Desired Settlement: There are 8 domains which I must have access to. 4 have “expired” and within 1 day of expiration, WHOis shows them registered to [redacted] with [redacted], a domain merchant. I contacted them and was told I needed to reconcile with 1&1 or I could “PURCHASE” my domains from them. 2 of those “expired domains” are business sites that I am paid to host (on another hosting service), so their sites are down, as well as their email.

The other 4 domains I need access to will expire in the next few months – 2 of those are personal names and 2 are business sites also hosted on another hosting service – professional services which cannot afford any interruption in service.

I told 1&1 that if they would allow me to transfer those 8 domains, they could keep the rest – many of which are valuable and will bring good money at auction, but I will NOT pay for something I do NOT owe.

I also want my account balance brought to zero - account cleared from [redacted] and my account closed after I have transferred the requested 8 domains.

Business

Response:

Dear [redacted],

Sorry for any inconvenience or confusion caused here.

Your account was terminated due to excessive nonpayment which is a breach of contract. When the account was closed, the domain names were as well. In helping you regain access to them, we have removed the account from collections and wiped the outstanding amount owed, leaving nothing further owed for [redacted].

You have created a new account, [redacted], and we are now in the process of removing the domains from our holding account into the new account. When the domains are added into the new account, you can then transfer them away to the registrar of your choice.

Directions for transferring domains away can be found here: [redacted]

Directions for afterwards canceling the new account can be found here: [redacted]

The following domains will be transferred into the new account:

These domains are no longer registered with us and are with another registrar:

We will continue to monitor the progress of this for you and provide updates as soon as all domains are added into the new account. For your reference, this is outlined under Case ID [redacted].

I hope this proves helpful and thank you for your patience.

Sincerely,

Customer Care

1&1 Internet Inc.

www.1and1.com

Review: 1 and 1 Internet keeps charging me for a year of service I did not receive. I had contacted them and told them I did not wish to renew and to please cancel my account. A few week later I receive a notice from a collection agency [redacted].Desired Settlement: 1 and 1 Internet needs to contact their collection agent [redacted] to notify them that this is an error and to close this account with them. I do not owe them any balance.

Business

Response:

Review: This company hosts our website company, about 2 months ago I received a phone call from sales dept at 1and1.com they proceeded to tell me I was a loyal customer and if I made a one time payment they would lower my rates... I said I was not interested... The lady I was speaking with continued to harass me till I did agree to the one time payment(only if nothing changed) only after I asked her no less than 10 times that it would not change anything at all on my website... I explained I hired someone to do my website and that I knew nothing about it so I kept asking to make sure nothing would change... Well 6 days ago something did change they not only took down my website and refuse to put back up .... even after 20 emails and at least 50 phone calls... I still don't have my website... And today they had the nerve to take money unauthorized out of my [redacted] account.... I have already lost about $5000 in sales due to it being the Christmas season. I also called and emailed 10 times today with no responce.All I heard was they stealing money from my account....Desired Settlement: I want my website up and running again ....

Business

Response:

Review: I had website domain with this company but because of health issues did not continue. I paid for the time I rented the domain and then did not renew. I also emailed talked to customer service that I did NOT want to renew. They went ahead and renewed and then sent me a bill for that account. There was never any activity on this website, it was never even finished. I did pay in full for the initial contract period. It was not supposed to renew automatically. The charge of $18.95 is in collections. It is not a big amount and I could pay it, BUT I don't owe it. They continue to contact me.Desired Settlement: I would like this removed from collections and from my account. I do not owe this money.

thank you.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

This e-mail serves as confirmation of the cancellation of your 1&1 Instant Domain package as of 08/14/2013. We will deactivate all package features on this date.

The following domains/features are included in your package and will be cancelled:

- mycateredcookie.com: The auto-renew feature will be disabled for this domain as of 08/14/2013. The domain registration will then remain active until 08/14/2013, at which point the domain will expire.

We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we are simply wiping clean the outstanding balance for this account. You will no longer be required to contact 1&1 regarding this balance.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

http://1and1.com

Review: I have been billed by One and One internet company for the past 7 months for a internet hosting service that I did not use and decided I no longer wanted or needed. I continued this service in the hopes of using one day, but I decided that I no longer wanted or needed. When I called today to cancel the service, I was told that I could not and was referred to a legal team instead. [redacted], the representative from One and One, claim that I agreed to a one year deal for this hosting service. He claims that I apparently "checked a box" agreeing to such a deal. When I check my original paperwork, I can not find any agreement to the one year deal.

This is very elusive practice and very unethical and not very good for customer retention for future business.Desired Settlement: I want the hosting service canceled and refund for billing / invoice for current quarter. I want the quarterly billing to stop.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 Unlimited package as of 08/05/2013.

We will deactivate all package features on this date.

The following domains/features are included in your package and will be cancelled:

- [redacted]: The auto-renew feature will be disabled for this domain as of 08/01/2013. The domain registration will then remain active until 08/05/2013, at which point the domain will expire.

- [redacted]: The auto-renew feature will be disabled for this domain as of 08/01/2013. The domain registration will then remain active until 08/05/2013, at which point the domain will expire.

Invoice #[redacted] has also been refunded and will be returned to the payment method on file with us within the next 15 days; if the balance has not been yet paid, the refund will credit against the outstanding balance.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

www.1and1.com

Review: I received a notice from a collection agency that I owe approximately $200 for 1and1 internet. I was quite surprised because I have not received an invoice or past due notification from this company. I contacted them and they said that the service auto-renewed and my credit card had expired, so instead of no longer providing me the service due to no payment being made or processed, they continue to provide the service, due to an auto-renew and then sent to collections. My issue is that if I do not pay for the service or have an authorized payment in place, the service should be cancelled, not billed and sent to collections. My 2nd issue is the communication as I did not receive an invoice or past due that would have alerted me that I needed to take action to either cancel or make a payment. I will use whatever social media is available to share my complaint with this organization.Desired Settlement: Remove my account from collections.

Business

Response:

Review: Years ago, I registered a domain name with this company and have attempted to, since then, discontinue my service as I did NOT want or need the domain site nor do I want 'autobilling' the option to continue. Instead of cancelling my subscription, they tried to continue billing my (now inactive) credit card. When they couldn't get the money that way, they reported me to [redacted] who is now trying to collect the 'debt'. Two incvoices were sent - one in the amount of $14.99 and the other in the amount of $18.99. [redacted] states my internal account number is for both charges is [redacted].Desired Settlement: I would like ALL outstanding charges removed by 1 & 1 Internet, INC and for them to contact [redacted] and remove collections attempts for the outstanding balance ($33.98) of account [redacted].

Business

Response:

Review: After years of using 1and1.com for my domain hosting on a private self-made website for my art I came to find recently that they had upgraded my account from a small annual fee (for my domain name exclusively) to a very expensive biannual fee for a web design premium package I had never signed up for, used, knew about, etc. After contacting them repeatedly with very rude/short responses that got me NOWHERE, I finally turned to [redacted] to dispute the charges and get my money back - which after investigating they were thankfully able to do. Fast forward a few weeks, 1and1.com emails me today saying that my bill is now considered unpaid and they plan on turning me in to a collection agency and hurting my credit score in retaliation. I just read through their TERRIBLE [redacted] reviews online and this is a very real threat. Many people that have been in my position in the past have said that it's easier just to pay 1and1.com than fight them and risk the damage to my credit score, but someone has got to stop this predatory, dishonest cyber selling. The fact that they have a B+ rating despite everything I read is SHOCKING. They should be shut down.Desired Settlement: I want to know that my credit scores are safe. I am engaged and looking into buying a house in the next year or two. The credit statement was a threat - plain and simple. According to the [redacted] representative I spoke with, the proper action for 1and1.com to take before going to a collection agency is to contact their bank with proper evidence of my consent to the alleged "contract" - which they have not and cannot do. If they were to, then there bank would contact mine and the funds would be returned to them. I haven't seen the evidence because they don't have it. PLEASE HELP ME PUT AN END TO THIS! I just printed my credit reports to make sure nothing has happened yet. They are perfect but I am not sure how long I have to stop 1and1.com from changing that.

Business

Response:

Dear [redacted],

We understand that you currently have an ongoing dispute between your credit card company and 1&1 Internet.

We understand that you were invoiced several times for services which, for whatever reason, you disagreed with. You then went to your credit card company and issued a charge dispute with 1&1 Internet. While we certainly respect your right to disagree and issue a charge back, this definitely limits how we can deal with the issue within our internal system.

Since we're talking around $120 worth of invoices, our goal to resolve this issue would be to simply refund the invoices in question and ensure that all unwanted services and domains are removed from your Customer ID account. However, since a charge back has been issued, we cannot refund these invoices. Since you have already taken the money for these invoices back through your card company, an additional refund would basically be giving you the money back for the services plus an additional $119.94 on top of the refund while not addressing any of the triggers set off within our automated system. To explain, issuing a charge back triggers an automatic lock within our automated system that cannot be removed until the charge back has been lifted or the investigation has been completed. Simply refunding the invoice would not solve the charge back flags within our system.

What we can do is this:

Should you drop the charge back with your credit card company, we are more than willing to refund the invoices which you've referenced. Should you choose to not lift the charge backs, what we can do for you is limited to the charge back process. This would imply that we will follow the charge back investigation and hold steady with the protocols and procedures that 1&1 has regarding charge backs.

Within this level of reason, please let us know how you would like us to proceed with your account with us.

As well, we certainly wish to apologize for any inconvenience caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

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Description: Internet - Web Hosting, Internet Services

Address: 701 Lee Road, Suite 300, Chesterbrook, Pennsylvania, United States, 19087

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