1&1 Internet, Inc

Review: 1&1 Internet Inc is a web hosting and domain services company. I've requested to cancel my domain on May 20, 2013.

And on the same date, I got an Confirmation of cancelation order email as I copied in the end:

It clearly said the domain [redacted] has been cancelled.

On Aug 24, 2013, I got an invoice for $10.99 and charging to my credit card without authorization.

When I contact 1&1 Internet Inc, the billing department said that my account has been cancelled not the domain name.

But from the email I got on May 20, 2013. It says clearly, the cancelation of the domain is confirmed.

Otherwise, why did they indicate that in the email?

Customer ID: [redacted]

Contract ID: [redacted]

Processing ID: [redacted]

Dear **. **,

We have received your contract cancelation on May 20, 2013

and regret your decision to leave us. However, we accept your

cancelation as follows:

Pos. Description Action Date Status

===========================================================================

1. 1&1 Instant Domain CANCEL August 20, 2013 CONFIRMED

1.1 [redacted] CANCEL August 20, 2013 CONFIRMED

Please note that all contractual services above will be deactivated on

the date of cancelation.

We'd be happy to assist with any further questions you might have

regarding your cancellation. Should you reconsider your decision, we'd

be pleased to discuss a personal offer for you. You can reach us 7 days

a week from 8am - 8pm Eastern Time Zone at ###-###-#### (toll-free).

We always want to improve our products and services and therefore

kindly ask you for your feedback. If you have time, please respond to

our very short cancelation survey:

[redacted] We care about our customers' satisfaction with the services of 1&1, and

we are delighted to welcome you again at 1&1.

Yours Sincerely,

Your 1&1 Support TeamDesired Settlement: Refund my $10.99 and please do not change your user without authorization.

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here.

Account [redacted] was canceled as of Aug 20, 2013 and domain [redacted] was renewed prior to that on Jul 09, 2013. The cancellation you created on May 20, 2013 was set to take place 90-days from the point it was initiated via our on-line cancellation site, which is why the domain name renewed in the interim.

We can confirm that the account has since been closed in full and our Retention Department had already refunded Invoice #[redacted] for you. The credit will post back to the payment method on file within 7 - 10 days.

I hope that proves helpful and thank you for your patience throughout the process.

Sincerely,

Customer Care

1&1 Internet Inc.

www.1and1.com

Review: 1and1 submitted me to collections without attempting to call me or mail a letter. Instead they only used an invalid email address they had. This is NOT a good policy before trying to ruin someones credit history. They were unwilling to help a long term customer of over a decade. Now my credit has been tainted over a minuscule $30 of services and fee'd me $10 in penalty. I have cancelled my service and am now dealing with collections.Desired Settlement: I want a refund for the amount of service I did not receive. 1and1 provided less than 2 months of service and sent me to collections regarding a full years worth of service. I want a refund for the prorated amount of time service was NOT provided.

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an e-commerce website package from 1and1 and customer service informed me that I would be able to add the USPS API interface so that I could offer a reasonable shipping method to my online customers. The e-commerce support reported that this was a "known issue and they were working on a resolution". This has not been corrected and has been broken for over 2 weeks.

A second issue now exists that I am unable to make my domain information public so that I can transfer my domain to another hosting provider. Again they informed me this is a "known issue and they are working on a resolution".Desired Settlement: Just fix the domain information, make it public and I will take my business elsewhere.

Business

Response:

Review: I was contacted by a representative of 1&1 who informed me that a MyWebsite feature was being automatically added to my account on a trial basis, and that I would not be charged for the first month. Within one week of this conversation, I was not only unable to cancel this service, I was charged for it.Desired Settlement: A full refund of the fraudulent charge.

Business

Response:

Review: The service that is provided does not function as claimed. The Domain Center which gives the consumer the ability to modify domain settings has been broken for over a month, and they have known about this issue the entire time yet haven't fixed it. This issue seriously affects me because I'm unable to modify anything in order to make my website work and I cannot even transfer my domains off their service. Thus, I'm out of tons of money and have no way to fix it. I've demanded a refund, but they have not gotten back to me about it.Desired Settlement: Either refund me entirely and give me back my domains; or fix the issue and provide a years worth of equal service or greater.

Business

Response:

Review: Company claims to have billed me after the fact for domain services that I had already transferred out. Company representative stated that they billed me the month after they renewed my domain due to my billing occurring after a certain date. This caused me to transfer out my domain and incurred double the payment for the domain services. I paid under protest for services that I won't receive.Desired Settlement: Change in company policy to require notification of upcoming billing event when they know that billing will be after the fact.

Business

Response:

Dear [redacted]

[redacted] (Customer ID # [redacted]),

I sincerely apologize for any inconvenience associated with the

domain renewal and billing of: [redacted].

In regard to our automatic renewal feature, this information had been mentioned and was agreed to at the inception of this account. Aside from that, emails are sent out at 60, 45, and 30 days prior to any and all domain renewals in order to give you ample time to process a cancellation if certain domains are no longer required, or to initiate and finalize a transfer. According to our records, the domain had renewed on 5/28/14, but was not fully transferred to [redacted]. until 7/2/14.

That being said, in order to assist you with this, we are

refunding you the renewal charge of $14.99. Please allow 3-7 business days for

this refund to be processed to your credit card.

We apologize for

any inconvenience that has been caused here.

Thank you.

Customer Care

1&1 Internet

Inc.

http://www.1and1.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The problem arose, not because of a failure of notification. I knew the domain expiration was coming up. The confusion arose because, for this domain, I was invoiced more than a month after the renewal where my last two transfers all were invoiced prior to the renewal. This led me to the incorrect conclusion that I would be invoiced prior to the domain expiration and renewal. Invoicing after the fact is an unusual practice in my experience.

Regards,

Review: I have cancelled my account numerous times, and never signed up for premium service. I have been called in the morning from your business and whatever product or service they are trying to sell gets automatically added to my account even if I didn't agree to it. [redacted] is the name of the salesperson who called about premium and it was early and I didn't feel like talking on the phone so I said for him to just email me whatever he's talking about (I was trying to be nice.) later see my account is premium. I did not agree to this and actually cancelled my account! I have cancelled on 01/27/2014, 02/06/2014, and 02/18/2014 I tried to again as well. THEN received an email about an "outstanding balance" because I contacted my bank about their unauthorized charges (again, this account was cancelled a few days after I signed up, and should even be given a refund because I did not use their service for a month), I don't owe anything since my account is cancelled. On their website it's now saying I have to call to cancel but even when I do, they change the agreement to a different product of theirs that I did not sign up for!Desired Settlement: I want all accounts and contracts completely canceled and no future payments are to be made. I want no future calls that force me into contract without agreement. Do not want any false claims of me owing money (on a canceled account/contract). Also a refund on a service I never used.

Business

Response:

Review: Shortly after registering a domain though 1&1 I began receiving phone calls daily from sales staff daily trying to sell me web hosting, web site development etc. On 10/02/2012 I email the company telling them I was extremely unhappy with the constant phone calls and would not doing do business with them again. On September 23rd of 2013 I received an email asking me to update my billing information as follow:

"Please update your credit/debit card details before you receive

your next bill to make sure there is no interruption to your

service."

I replied on October 4th:

"Regarding customer account #[redacted], invoice # [redacted]. Please cancel this automated renewal, as I no longer wish to continue service with you."

I was then told that the fee would have to be satisfied or I would be referred to collections for the renewal amount of $14.99, plus an additional fee of $18.95. I then called the 800 number explaining that I never authorized a renewal payment and would be refusing to pay it. I have since received two collections requests from collections agency [redacted], Inc. in the amounts of $14.99 and $18.95 payable to 1&1 Internet Inc.Desired Settlement: I would like a retraction of collections and confirmation that this matter is settled.

Business

Response:

Review: in dec of 2012 I purchase 3 domain name and 2 hosting from 1&1. The domain was 50 cents for the yr to register and hosting was 10 buck for 3mo. The website wouldnt let me make full purchase so I had to call in to do the transaction. With that and other hassels I was offered 3 mo additional trail for hosting. In march 2013 I started getting emails about payment that I owe but paid it no mind for not only did I pay for 3 mo I also have additional 3. But due to the lack of servicing and templates for web design I decided to go elsewhere for hosting. Now in June 2013 I getting letters from a collection agency for several different amount owed as low a 8 dollars. Now that Im calling to correct the matter they are doing things like sending me to other departments or when asking for a manager they refuse to do so and hang up the phone. So now that Im asking for a person they keep sending emails to deal with the problem without dealing with my issues.Desired Settlement: honor the trail time period, adjust account accordingly, clear credit status and remove me from yr long term and or prove that I signed up for that.

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: We are in the process of moving our domain name, db-[redacted], from 1and1 to [redacted] as we have moved back to Europe. However, 1and1 has not unlocked the domain name for transfer. 1and1 claims that it has unlocked the domain name but both my new hoster/registrar and Whois have confirmed that the domain is still locked at 1and1 and 1and1 is now stonewalling me and even hung up the phone on my one time. Please help us as soon as possible as 1and1 has now also cancelled our agreement with them and this cancellation will go into effect in a little bit over two weeks. As a result ,we feel helpless and are desperate.Desired Settlement: Please help us make 1and1 truly unlock our domain, db-[redacted], so that we can see it on Whois and have them accept the already agreed to domain transfer.

Business

Response:

Dear [redacted],

Sorry for any confusion caused here.

Your account with 1and1 has been set to cancel as of October 18, 2013 for fraud and abuse reasons. [redacted] Bank made a specific complaint for both phishing and UDRP regarding domain **-[redacted]. When 1and1 gets complaints of this nature, we always start by potentially ruling out that the account was fraudulently created. In this, we will request very specific documentation from our customers. You have refused to verify the information and note that you no longer live in the country that the account was created in, which is a breach of contract/Terms & Conditions. You also seem to fear providing this information as legal action from [redacted] Bank would likely commence at that point.

We have unlocked the domain for you and sent the authorization code to [redacted]. You will now be able to transfer the domain away. Should you need any assistance with the process, our Technical Support Team is available 24/7 and can assist via [email protected] / ###-###-#### -- http://help.1and1.com/domains-[redacted]/domain-transfers-[redacted]/transfer-of...⇄ />
I hope this proves helpful, and thank you for understanding the actions that were required on our end. Thank you.

Best,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the domain name has NOT been unlocked and it can therefore not be transferred by our new provider. 1and1's claim is false! Please see below proof from whois:

Domain Status: clientTransferProhibited

Domain Status: clientUpdateProhibited

Domain Status: clientDeleteProhibited

In addition, we want to move the domain name to our European provider because we have moved from the US to Europe and 1and1's system does not accept a European address so the fact that 1and1 has not unlocked the domain prevents us from transferring the domain them and up-date our address. To please 1and1 and [redacted] during this process, we have provided them with our US's lawyer's address as that is the only US address we can give them at the time and they do not want our European address.

We have sent over 50 e-mails to 1and1 and they stonewall us and refuses to unlock the domain. We have called 1and1 over 20 times and they do the same over the phone and have hung up on us twice. Here is a sample of typical communication from 1and1 that we have many of:

Dear Legal Department:

Review: November 20, 2013I recently concluded doing business with a company called 1+1 Internet, 701 Lee Road Suite 300, Chesterbrook, Pa. 19087I stopped doing business with them because I determined there billing to be fraudulent and deceiving. When I signed up for the service to host a website, the webpage to sign up on said annual billing, service can be terminated at any time. However what has come to my attention was they were billing my credit card every 6 months and when my credit card expired they billed me and then turned it over to a collection agency even though there was no service to pay for since the site was taken down.I called them on the phone and all the person I talked to could do was lie about my account. When I asked to speak to a supervisor they said one was not available and someone would call me.This company is deceitful and shady and should be investigated for its practices.[redacted]Desired Settlement: Refund of $52.38 and termination of collection procedures

Business

Response:

Review: I purchased a subscription service to 1 & 1 Internet using my credit card, and then later cancelled it. This took place some time ago. Very recently, I received a collections notice in the mail for unpaid money to 1 & 1 Internet. I am NOT responsible for this money, as I cancelled my subscription to their service, and have not/do not use it anymore. They have made NO attempt to contact me to let me know that my account was 'past due' (according to them), and now, they are threatening a judgement against me. They are completely unprofessional and unethical and I want them to cancel the collections actions taken against me IMMEDIATELY.Desired Settlement: STOP PURSUING COLLECTION ACTION AGAINST ME IMMEDIATELY!!!!

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: I bought 2 domains from 1&1 Internet Inc. I provided valid credit card details which they accepted and they provided the service.

6 months later I discovered that they had chosen to withdraw the service without notifying me.

When calling to discuss the problem and to get it fixed, I was spoken to extremely abusively by the company. I found this extremely distressing.

I then went on to write letters to the company. They have not replied to any of these letters.

I have multiple complaints against the company. I highlight my main complaints below:

- payment processing error on their part resulted in them not taking payment;

- rude and abusive telephone conversation;

- wrongfully accused me of fraud;

- exposed my private contact details without consent;

- failed to answer my letters of Jun/6/2014, July/10/2014, Aug/28/2014, Nov/13/2014, and Dec/20/2014

- denied transfer of domain resulting in my eventual loss of the domain.Desired Settlement: Apology for the payment processing error, apology for the abusive telephone call, responses to each of my letters, compensation for exposure of private contact details and loss of service, restoration of domains.

Business

Response:

Review: I used 1 and 1 for a couple of months and their customer service was horrible but I paid for the domain. So I moved my domain to [redacted] for better service. A year later 1 and 1 is trying to hit me up for 10.99 domain renewal and $18.95 cancellation fee. They claimed they emailed me 3 times about these charges, which I never seen a single email from them....it probably went to my junk mail. I never received a phone call or at least a snail mail letter. They then sent this to collections "[redacted]". [redacted] is now trying to collect $29.95 and a $12.00 processing fee. I've contacted 1 and 1 several times to resolve this matter and nothing. 1 and 1 is trying to scam people out a of renewal, processing fee's, and cancellation fee's. I never asked for any of this.

I've never contacted the Revdex.com but I'm not going to let 1 and 1 scam me out of my hard earned money. ThanksDesired Settlement: To drop all charges and clear this up with their collection agency so it does not reflect on my credit.

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I just want this company to stop sending me bills or harassing letters due, according to them, I don't pay this company bills.

I canceled this service months ago and they insisting on charging me. I paid once, first year, and I canceled afterwards, but they keep sending unwanted bills, harassing letters.

Please, let them know, I am not interested in this company services, actually I never used it, since I got webpage through the company I work with, as I already explained to them.

Thank youDesired Settlement: amount owed by [redacted] to this company equals ZERO

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact NCO or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,

however I would like to clear that I did ask for cancellation when I received numerous phone calls from a [redacted] area code number, I even tried to call them back but it is an internet number so I couldn't. I did received instructions how to cancel online Yesterday, before I didn't know how to do it. I won't use the option to cancel online because based on your msg from Revdex.com, you will cancel all account from your company and collection company, so I appreciate that.

Regards,

Review: transferred a domain to this company. created an unique email address used only with 1and and protected it with their domain privacy offer. a few days after the order the company began sending spam emails and also my email apparently was given to 3rd parties since I began receiving domain related unsolicited emails on the same email address.

The unsubscribe link in 1and1 spams direct to product pages on their website, actually not allowing to unsubscribe. Contacted them at the email address provided in their spam and that email is not validDesired Settlement: observe the law and do not spam

Business

Response:

Review: I have an account with this company and have several websites listed with them, a particular, another company logged into my account without my authorization and changed a domain name from this registrant 1&1 to another registrant [redacted]. I contacted [redacted] and they told me to have 1&1 open a domain dispute investigation, I have contacted them for over 3 weeks and keep getting pushed off to someone else, they first told me to contact other depts, then they told me it has been escalated to there head office. 3 weeks I have been waiting for a response and not one person has contacted me.

In turn because now my website is down I am losing business, They asked me to provide them with documents showing that the domain was registered to me, ID, CC statement with my address, I did and then they told me that the info was now changed to someone else after I provided them all the info they asked for.

I have never had worse service from a company in my life, there staff is rude, unwilling to help and not knowledgeable, the registrant [redacted] said that they are willing to work with 1&1 to resolve this for me but there has not been any efforts from 1&1.

I have all my email correspondence, receipts, confirmation emails to prove this domain belongs to me and my account and they have been completely useless in there non effort to assist me. The last time I spoke with someone they told me to take them to court if I feel that I have an issue. Who speaks to there customers that way when I have done nothing wrong but ask them to assist me with this situation.Desired Settlement: To have someone from 1&1 work with [redacted] to assist me with getting my purchased domain back.

Business

Response:

Dear [redacted] (Customer ID # [redacted]),

I sincerely apologize for any

inconvenience that has occurred here with the domain: [redacted].

As this particular matter is that

of a domain dispute/transfer nature, I will forward the information contained

within your complaint, to my Domain Specialist, in order to investigate the

referenced issue further.

They will be in contact with you shortly, to inform you of

any updates which lead to a possible resolution in regard to this case.

Once more, we apologize for any inconvenience that has been

caused here.

David M[redacted]

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I had a website with this company. They contacted me about the fact that they could not charge my debit card for the next six months of having my website. I emailed them that I wanted to close my account. They emailed back and stated they had received my request and that I should go online to do this. I tried to but could not navigate their website. I contacted them again and they said they would call and assist me in closing my account. They have called several times according to my caller ID but the two times I was home to receive the call they asked for payment, not to help close the account. Now I received a notice from a collection company. So, not only are they refusing to close my account, they are damaging my excellent credit.Desired Settlement: They need to call off the collection company, close my account, never contact me again except to send a letter apologizing so that I can submit this to my credit agencies.

Business

Response:

Review: They charge my credit card for renewal long after I have cancelled their services.

I made a one month (advertised as free) trial subscription(on internet hosting) in october 2013. I cancelled that in nov 2013.

They however sent invoices and charged my credit card. I complained many times and on 5th january they wrote by email that they had cancelled my account and I would not hear from them again.

That did not happen. They have since august sent me invoices and charged my credit card. I have written to them very many times by emails. This has been people with signatures saying they are in the billing department and the customers care department and also once technical service department.

The company does not want to effectuate or admit to the cancellation. They tell me to call their Cancelling Department! by phone. No one is picking up the phone on that number.

In my opinion it is illogical that these other departments cannot handle cancellation, and it is of course also much easier to do in writing than by the phone. It's my guess that it is one way they can avoid being put in jail, they can claim they are responsive and will help customers cancel.

However in this case I have gotten a letter from january saying they have cancelled my account. Then it is an error to send me billings and it should be a matter of their billing department.

In my experience, the company 1and1 is running dangerously close to well organized crime. They may get away with it if they don't take big money.Desired Settlement: I want a refund on International money order.

I had to get a new credit card because of 1and1. I will not allow 1and1 any information on my credit cards.

To me their operation is so extreme that the company should be closed down and the owners not be allowed to run business any more.

Business

Response:

Dear [redacted] (Customer ID # [redacted]),

I sincerely apologize for any

inconvenience that has been caused here.

According to our records, the account in question is listed

under that of an account based in [redacted], Norway. Unfortunately, any Revdex.com

complaints that are filed, are in reference to, and for the assistance with a

US based service/company.

That being said, I was able to confirm that this account was

deactivated through our Cancellation Team earlier today, and with that they

also submitted a refund of the $14.99 charge that was recently debited from you.

The reason that this charge occurred, is because there had been 2 accounts

registered under your name, Account ID #[redacted] had been canceled, but this

account had remained active.

Moving forward, you will no longer be billed or invoiced for

any service, since there are no active accounts in your name.

Once more, we apologize for any inconvenience that has been

caused here.

David M[redacted]

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: We just recieved two colection notices from [redacted] for $18.95 & $38.28 trying to collect a debt for 1&1. I called the collection company which could not explain what the debt was for other than internet service, then connected me to 1&1 customer service. Customer service would not give me any info because I did not have a password for the account. Then they said I had to call another one of ther numbers to talk with the fraud department , which said that the account was mine and it would not be written off as a fraud account. The man on the line who was supposedly recording the conversation said that the account was opened in 2010 and they had continued communications with our company since then so I would have to pay the debt. I asked him when was the last time they spoke to someone at our office or who it was and he began to stutter. He could not answer my question that brought me to the conclusion this is just a scam company. I am sure I dont have to tell you the amount of complaints online about them. We just want our names cleared of any false claims or collections for unknown web charges. I own the company and have never authorized anything from this company nor do I know what they claim they are charging us for as they said I need a security code to find out more. We have not got a call or invoice prior to the collection notice which seems very suspicious.Desired Settlement: to clear our name and stop there collection against us

Business

Response: