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Reviews 1&1 Internet, Inc

1&1 Internet, Inc Reviews (1210)

Review: Greetings, I purchased numerous domain names thru 1and 1 Internet and just held them there on their site with never developing them into actual websites. I finally decided that when it came time for renewal of the contract I would cancel a major chunk of the domains I own (about 25) and stop the contract. Late in the evening of Sunday Feb 2, 2014 (about 10 or 11 o'clock at night) I received a new invoice for $209 to renew my domains for the next year. The bill was dated 3 Feb and stated billing would take place within the next 7 days. I IMMEDIATELY went to their website, opened my account and proceeded to cancel the account. I noted actual start date for the new year was Feb 8, 2014, so I was well within a reasonable date to cancel the account. Within minutes I received an email from company saying this: "We have received your contract cancelation on February 3, 2014 and regret your decision to leave us. However, we accept your cancelation as follows: (it then lists the 18 domains I cancelled) Please note that all contractual services above will be deactivated on the date of cancelation." That date, was 3 Feb, even though it was still 2 Feb where I was in California. Then on Feb 6, 2014 I received a notice that they could not receive their payment thru [redacted] and wanted me to pay it. I went back to their site (I still had an account which held the remaining 6 or so domains I wanted to keep) and there I saw they had changed ALL the dates on the domains I cancelled!!! Originally they had said the renewal date was Feb 8, 2014, now they said all domains were RENEWED on Feb 2, 2014! I replied to their request for payment and told them what I just wrote you and they wrote back saying I RENEWED THEM!!! I definitely did NOT. (The email I received immediately after I cancelled proves I cancelled them!!) They said something about their invoicing system being already accomplished and therefore the bill was due. Here's another point. Last year I had the domains paid thru my bank and I called up the date I paid and it was Feb 5, 2013. Usually these kinds of payments take a couple of days and if we calculate that they received last year's bill on about Feb 7 or 8, what I saw when I logged on, "Contract renews on Feb 8, 2014, makes perfect sense.Desired Settlement: I want this shister company to cancel my contract, stop trying to get $209 from me and let me MOVE the remaining domains I have with them to a more reputable company. They are awful and have unsavory billing practices.

Business

Response:

Review: I have cancelled this account and this company is still billing me for the payment. I filed a complaint through [redacted] the payment processor and won this complaint as they could not prove that I osed them the money. I signed up for a 1 year domain and never authorized a second year. They sent me a notice that I would be billed the second year and I immediately logged into their website and cancelled my account. Now they are still trying to make me pay them for a service I did not agree to. I have reported to them multiple times that I have cancelled the account. My login details are not even active but they still persist in me paying them.Desired Settlement: I dont want them to be bothering me to pay them as I do not owe them any money for this service. If they could not prove to [redacted] I owe them why do they think I still have to pay them.

Business

Response:

Review: I requested for a cancellation under a 30-day free trial on 04/10/13. Received a cancellation e-mail prompting me to call: [redacted], to confirm the cancellation. I spoke with a male agent on 04/11/13, who confirmed my cancellation. Today, 04/12/13, received a phone call from another agent asking about the quality of service used, I confirmed the account was cancelled and agent stated the cancellation request was received, but was not confirmed on my end. I replied, I do want their services and it was confirmed by phone of cancellation on 04/11/13. The agent whom had my information, sent me to the cancellation dept., which kept me on hold for over 30 minutes and never answered their line to address this issue. I read recent complaints over the net with the same issues and read that most of the former customers stated, www.1and1.com, does not comply and honor the cancellation process and procedures, charging former customers without authorization or knowledge. Customers have complained this company has sent these supposedly closed accounts to collection agencies, years after their accounts have been closed. Please assure my account is CLOSED. I repeat, I do not want their services and to remove my information from their system (including credit card information), otherwise legal actions will take place. Thank you kindly.Desired Settlement: Please repair this situation of my cancellation request. Remove all personal information, including credit card information, otherwise legal action will follow. Thank you.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted]

This e-mail serves as confirmation of the cancellation of your

1&1 MyWebsite - Basic Package (12 month term) package as of 04/14/2013.

We will deactivate all package features on this date.

The following domains/features are included in your package and will be cancelled:

- [redacted]: The auto-renew feature will be disabled for this domain as of 04/12/2013. The domain registration will then remain active until 04/14/2013, at which point the domain will expire.

As you are canceling within the 30-day free trial period, there will be no future invoicing on this account.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Customer Care

1&1 Internet Inc.

http://1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I checked for my status cancellation on 1and1.com and the account states still active and advised no cancellation was applied. I did not get a cancellation e-mail, other than the one addressed to the Revdex.com e-mail response. I would like a confirmation through my personal email that all activities with the account is fully terminated and the status of the cancellation is confirmed through their website.

I recieved another e-mail today- 4/17/13, asking have I finished creating the website & launching tools availabe, it seems this is still an issue. I will not be fully satisfied until all appropriate actions of cancellation procedures are completed. Please fix this issue.

Regards,

Review: I have used 1&1 Internet to manage a handful of domains for me since 2010. Last year in November, I was contacted by an individual who said he was from 1&1. He explained that they would like to know if I would agree to help them test a new website builder, and if it would be ok to enable that feature on my account.

Several months later, I received a Quarterly bill for $59.95. When I called the billing department, they informed me that they didn't have much information on that transaction, since they actually hire a telemarketing company to make calls for them. The person I spoke with said an internal review would be done to see if the charges were valid.

Several days later, I was contacted by another agent via email stating that the charges were valid. I asked for the documentation that led them to this conclusion, and they refused to provide it. Instead, they insisted that I agreed to pay $240 over the course of a year for a product I have never used. She said she could cancel the account, but only after I had been enrolled for a full 12 months. I said this was unacceptable, and asked if there were any other options. She informed me there was nothing they could do, that I was locked in to a 12 month contract, and they could stop billing me only if I agreed to pay them an additional fee.Desired Settlement: Review your policies towards upselling customers. I feel like through this entire endeavor I have been misled by 1&1 and it's affiliates every step of the way.

Business

Response:

Dear [redacted] ,

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we have refunded all three invoices generated for the service and the credits will post back to the payment method on file within 7 - 10 days.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 1&1 practices unethical business. They do not provide ready access to cancel any of their services. Always required to call them, 1&1 forces their customer to unreasonable delays or waits on hold making it almost impossible to conduct business on a reasonable basis. After I did cancel a service and was forced to PAY for another service, several days later they billed me for the service I just cancelled a few days before. It seems as if they act in a vindictive manor. Also because of the ongoing problems with 1&1 I withdrew my authorization for them to charge my credit card, yet without my permission they charged my card for the serivice I had previously cancelled. This company is incompetent to handle even basic, simple business needs.Desired Settlement: I want my billing fixed. I want compensation for my excessive wasted time trying to fix this problem Some how I want Revdex.com to WARN other customers from using this nasty business.

Business

Response:

Dear [redacted],

Sorry for any confusion caused here.

Contract [redacted] was canceled on October 04, 2013 and had renewed prior to that on October 03, 2013, causing Invoice #[redacted] to automatically and correctly generate. We've gone ahead and canceled that charge for you, as well as the one prior to - #[redacted]. The credits will be returned to the payment method on file with us within the next 15 days; if the balance has not been yet paid, the refund will credit against the outstanding balance.

Our apologies for any delay or frustration you may have experienced in resolving this matter. Thank you for using 1and1 Internet.

Best,

Customer Care

1and1 Internet Inc.

www.1and1.com

Review: Last year I was buying different domain names from 1and1 Internet and pay them at a lower price like $1.99/domain name but I was never authorized the company to automatically renewing the domain names for a second year.

Then I was never authorized the company to debit my credit card for $582.47 for a second year. On July 05, 2013 I went to my online banking account and discover that this company makes an unauthorized charge to my debit card for an amount of $582.47 on July 04, 2013.

I was contacting the billing department of this company to inform them that I am not interested to keep the domain names for a second year and I was asking them to cancel the domain names immediately and to refund my $582.47 to my card, because I was never authorized the company to debit my debit card on file for a second year. Therefore the company refused to refund my money to me. I was filing a dispute with my Bank to inform the bank representatives that this charge was unauthorized but the 1 and 1 internet company declined to refund my money to my bank.

I file this complaint with the Revdex.com to force this fraudulent internet company to refund my $582.47 to me immediately.

1and1 Internet company is a fraudulent company that use the domain names business to steal money from the consumers.Desired Settlement: I need the 1and1 Internet Company to refund my $582.47 immediately via a check made payable to [redacted] and mail it to this address below : [redacted].

I want the company to stop using my debit card to unauthorized charge my bank debit card.

Business

Response:

Dear [redacted],

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

If unwanted, the domains would have needed to be canceled well prior to the renewal dates taking place. After filing the chargeback, your bank looked into the matter and 1and1 Internet Inc. "won" the dispute - In that, your bank sided with us and returned the disputed funds back to 1and1.

What I will do as a courtesy is cancel your account in full. Additionally, I will refund all invoices that had generated due to autorenewal in July 2013. For tracking transactions and auditing purposes, the credits would have to post back to the payment method on file. 1and1 does not issue nor accept checks. If you need to update the payment method on file, our Billing Department would be happy to assist with such and can be reached via ###-###-####. With the account being canceled, nothing further will generate in reference.

For your records, all of this information is outlined under Case ID[redacted]

I hope this proves helpful and thank you for your patience throughout the process.

Best,

Customer Care

1and1 Internet Inc.

www.1and1.com

Review: In October 2012, we cancelled and transferred all our assets from 1&1 internet Inc. to [redacted] with the help of 1&1. 1&1 continued to bill. After numerous calls to 1&1 and [redacted] we finally arrived at a settlement with a 1&1 supervisor for credits to 2 invoices amounting to $161.82 (one for 119.88 and one for $41.94) in April 2013, the matter was supposed to be closed. However [redacted] advised us that only $114.77 was credited and asked if they should continue to pursue the remainder, we declined because this was taking too much of our time. Again 1&1 reneged again and attempted to collect a bill, this time they said they gave me too much credit, because their system was not updated properly with the details of the settlement, further they threatened us with $20.00 charge back fee (they are no longer claiming this fee) and directed us to their complaints department with witch you can only communicate by E-mail, of course a standard E-mail rejecting our claim promptly came back. Next we are receiving letters from a collection agent named [redacted] witch is claiming a charge for $41.94 and an early termination fee of $18.95 (first we hear of that). We called [redacted] and advised them that this claim is being disputed. At this point we feel that we should be paid back all fees collected since the cancel date of October 2012 by 1&1.

This is never ending, not ethical and aggressive behavior.

Their sales, Technical support and customer service is good enough, given that their contracts and products are a bit confusing, however their billing and retention departments are aggressive, rude at times and mired in bureaucracy, they lay out a ring of red tape to exit from their services. Since this attitude was prevalent across numerous calls (some with long waits) over months of interaction with these people, we can only determine that this is an implemented culture by the company.Desired Settlement: At this point we feel that we should be paid back all fees collected since the cancel date of October 2012 by 1&1.

and stop all collection activities.

Business

Response:

Review: The company started charging our credit card 19.99 a month claiming we ordered website (MyWebsite service)and hosting from them. We already have a domain and hosting from them, so they had our credit card information. They are refusing to stop charging us claiming we have contract for 12 months and there was 30 days free trial period. We never ordered a second website hosting at the rate 19.99 a month, as we already have prepaid hosting for 3 years with them. We never authorized this second hosting plan with them, they are threatening with collection if we dispute the charge and not pay them.Desired Settlement: We want them to cancel the second hosting plan (MyWebsite service) which we did not order, refund all unauthorized charge on our credit card and not charge us for rest of term of them contract. We want a letter from them in them mail claiming this has been cancel and all charges have been refunded.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 MyWebsite - Plus Package package as of 08/20/2013.

We will deactivate all package features on this date.

Invoices #[redacted] and #[redacted] have also been refunded and will post back to the payment method on file

within 7 - 10 days.

I hope that proves helpful and thank you for your patience here.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

www.1and1.com

1&1 has been a horrible experience for me. I first buy a domain from them with hosting but then the website would load unbearably slow. Then I go and transfer it to another registrar and host but then I get autobilled for some Cloudflare CDN that I didn't authorize to a credit card that I thought I had removed off of their file. Very bad company overall with shady practices

Review: For years we have used 1&1 Internet to provide website services to our customers. Recently it has come to our attention that one of the products we pay for is no longer functioning, leaving us unable to make changes necessary to a customers website. We have had numerous conversations with 1&1 both by phone and by email and after over 2 weeks the situation has yet to be resolved. All we get from them is that they are aware of the problem, are working on it, but have no time schedule for when the situation will be resolved. We are left in a situation which could potentially cost us a customer, or even a lawsuit if we are unable to perform the maintenance on this website. The 1&1 application involved is Dynamic Site Creator and our customer is [redacted].com. The 1&1 Reference number for this issue is [redacted].Desired Settlement: We request that 1&1 repair the application so that it is once again functional and credit our account for charges of the product that is not functioning, Should 1&1 be unable to make this application work by 11//14/2014 we request payment of $600 be made to our company for services we will have to render to our customer in order to rebuild their website using another platform.

Business

Response:

Review: I have been having issues emailing a domain using my account with 1and1.com and they have been giving half baked responses on the repair and offer almost no phone help when calling.Desired Settlement: I want them to repair the issue on there end, issue me a refund for the past 4 months I can not send any emails out to the domain needed.

My Ref #[redacted] is the case that is open with 1and1.com

Business

Response:

Dear [redacted],

Our apologies for any inconvenience caused here.

Our Administrators have taken a closer look into your technical concerns and confirmed the following: I have checked the bounceback provided and it looks like the error message from the receiving server is "451 qq trouble in home directory (#4.3.0)". This message indicates an issue on the receiving server rather than an issue with our mail servers (see linked article below). Additionally I am having trouble even looking up MX entries for [redacted] and the mail server for the domain (mail.[redacted]) is currently not responding to ping or telnet requests. I would suggest contacting the owner of the receiving mail server for further information, but let us know if you have any further issues. 451 qq trouble in home directory ([redacted]

If any questions remain in regards to this, please reply to their e-mail via [email protected]. The issues seem to be on the end of the receiving server as opposed to our server. It has been suggested that you contact the owner of the receiving mail service for further information. As mentioned, we're still happy to help but also suggest that you expand your avenues of receiving assistance and resolving this.

In light of any issues taking place and while we continue to help you with this, I've refunded four months of service from Invoice #[redacted] for you and the credit will post back to the payment method on file within 7 - 10 days.

Thanks for your patience here.

Sincerely,

Customer Care

1&1 Internet Inc.

www.1and1.com

Review: Purchased 5 domains. Had issues with number of email accounts. Then cancelled account. Was told the domains would stay active till they expire in 2015. Requested domains be transferred to new host. Domains were transferred to another owner, even though I own them.Desired Settlement: I want my domains back

Business

Response:

Review: Domain name was cancelled by account holder on their account dashboard provided by 1 & 1 Internet Inc. but 1 & 1 Internet Inc. failed to due so and placed the account into collections. Since the domain name was previously cancelled and not to be renewed 1 & 1 Internet Inc. still sent account into collections. It is a very deceptive and illegal practice to force account holders to automatically renew accounts even when the account was previously cancelled.Desired Settlement: Remove account from collections (with [redacted]) and advise business this has been removed from collections and settled to avoid any further actions.

Business

Response:

Review: Company increased the terms of my contract from 7.99 to 9.83 with the excuse of adding some completely useless features to the hosting contract. They gave only a 4 week period to opt out and only one notice that I did not see at the time. I contacted them to try to go back to my original contract terms and was rejected by the company. This is very sneaky and underhanded business practice that was done.Desired Settlement: I want to go back to my original contract without the useless "improvements".

Business

Response:

Review: <01.> I've been a customer of this company since before 2005. I own 140 domain names. NONE of the domain names are set to expire in the next 2 to 12 months.

<02.> I attempted to unlock and turn off the auto renewal and port them away or decide to renew at a later time closer to the expiration date. Doing so, 1and1.com had canceled all my domains against my will and without any kind of notice. At no time I had agreed with any cancellation or intended to cancel anything or was aware that doing so will cancel anything in my account.

There were no warnings, no emails, no nothing. Everything just stopped working within 2 days.

UNLOCK or STOP AUTO-RENEWAL of a domain names do no translate to CANCELLATION OF THE DOMAIN NAMES.

<03.> After 12 hours of non stop calling tech support and emails they had the audacity to ask for my credit card to charge me again for the domain names I have already paid. $2098.00 ? I did not cancel anything. You did. You fix it and figure it out how to stop it from happening again.

Please see the email received from customer service asking for money:

As requested, we can undo the cancellation/turn auto-renewal on for the domains in contract [redacted] but doing so will reset the billing cycle on the domain. This means your domain renewal fee for the next year will not be charged at its expiration date as normal but you will be charged currently to pay for the next year of registration (after your domain's expiration date). Essentially you are paying further in advance for the next year of registration and you will continue to be billed at an earlier date rather than at the domain's expiration in the future. Therefore we must confirm that you understand these conditions and wish to proceed with the void of cancellation. Please do reply with your decision and if you wish to proceed, be sure to include the last four digits of the credit card on file for account verification.

If you have any further questions please do not hesitate to contact us.

--

Sincerely, [redacted]

Transfers Department

1&1 Internet Inc.

My company [redacted] provides 24/7 emergency courier services. They have literately wiped my company out. They have put me out of business. I do not exist anywhere on the search engines and I had to cancel active advertising campaigns since customers could not find us.Desired Settlement: Immediately REACTIVATE my domain names. Set them to UNLOCK and DISABLE AUTO RENEW as I have intended and let them expire when they do. I may decide to renew, transfer or not. Don't you dare charge me for your your screw up and absolutely WORST CUSTOMER SERVICE on the planet. Worst then 3d world countries support. I have prepaid you for Website Builder and hosting for [redacted] I need that to work right effective immediately.

Business

Response:

Review: I have tried many times to pay my bill and they aren't able to process this over the phone and make it extremely difficult to accomplish paying my bill. I have called and been placed on hold many times waiting for over 10 minutes and they are terrible to work with. It is not reasonable that they cannot change my contact information over the phone and they are trying in my opinion to make it hard for people to quit there service.Desired Settlement: I want someone to call me that can verify my information and change my contact information. Then I want them to get my credit card information and pay my existing bill in full and I never want to speak to them again.

Business

Response:

Dear [redacted],

We're sorry for any inconvenience caused throughout this process. Understanding your concerns, we are simply going to clear the outstanding balance of $57.92 for you and no further action is required on your end as a result. For your reference, this is outlined under Case ID [redacted]. The account was successfully canceled as of July 13, 2013 and nothing further will generate in reference. I hope that proves helpful and thank you for your patience throughout the process.

Sincerely,

Customer Care

1&1 Internet Inc.

www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I signed up for 1 year internet service and paid for that up front. I did not want their sub-standard product for a second year and as such, did not renew. The next communication I received from the company was a collection notice. As I do not want this on my credit report, I paid the total amount, plus the convenience charges.Desired Settlement: I want reimbursement for the full amount of $114.83 for the services I did not want, order, use, and for which I did not authorize payment.

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: I am a new business needing only a domain name. I have a web developer who will build and maintain my website. I calle 1 and 1 to purchase ONLY the domain name. It was advertised for $7.99 for the year. I told them that is what I want and the ONLY thing I needed. I asked how much will be billed to my debit card. I was told $ 7.99. The invoice I received said as quoted $ 7.99. Then a few days later I received a call from a salesman at 1 and 1 offering me all sorts of wonderful upgrades to my service. It was the typical fast talking customer can not get a word in edgewise type of call. He kept offering things I did not want or need. But he kept asking me "doesnt that sound good?" well yes there were times I may have said yes that sounds good if the conversation was recorded as they typically are you will hear me say clearly and numerously. This all sounds well and good but I have a web developer and I do not know what I am buying other than needing a domain name. I thought that was the end of it. NO I then receive a bil for $ 59.95 for web builder service. How can that be. So Both me and my web developer have called and e-mailed the 1 and 1 customer service line. They keep saying I agreed to a web builder package and I am responsible for the payments until 2014. They will not reverse the charges. They only say they have to review the calls. I never asked for a web builder package. Even if I did wouldnt they bill me with one invoice not 2 two weeks apart? I am not paying for a service I never wanted and only seems to be added to my name afgter a out going sales call from their company occured. Strange however that they were willing to cancel my domain name. They would only be losing $7.99 for that order. But they will not cancel the web builder that is 59.99 a months for a one year term totaling $ 719.40. odd isnt itDesired Settlement: I want them to stop sending me invoices and cancel the web builder package. I will not pay for items I did not request or authorize

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we have refunded Invoice #[redacted] in full and the credit will post back to the payment method on file within 7 - 10 days.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have never used the services of this company, yet they automatically renewed their billing and deducted the fee from my [redacted] account. They never disclosed that this would occur. I filed a dispute with [redacted]. After reviewing my claim, [redacted] found in my favor and refunded the money ($93.87).

Here is [redacted]'s response: "After reviewing your unauthorized activity claim, we have refunded the full amount of the claim.

This case is now closed".

1 & 1 Internet is now trying to collect 83.88 + 9.99 +18.95 through a collection company called [redacted].

1 & 1 Internet has very deceptive billing practices and very questionable business practices.Desired Settlement: Remove outstanding balance, remove my account from collections, and terminate any relationship this company thinks I have with them.

Business

Response:

Dear [redacted],

We understand that your Customer ID [redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a financial lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future.

Thank you.

Customer Care

1&1 Internet Inc.

Review: 1&1 has been robo-calling my cell phone for over a week. When I pick up, the line is silent. I don't see anyplace in my online account to stop the calls. And it looks like I'm not the only person who has been having this problem: [redacted]Desired Settlement: I would like 1&1 to stop calling me and to also show where I can turn off the phone calls in my account so I will not be called again. Calling my cell phone is disruptive and takes up expensive minutes.

Business

Response:

Dear [redacted],

We certainly apologize for any unwanted phone calls or marketing calls. We use many different and innovative ways to contact our customers and see where we can improve an existing business relationship. However, we understand that these calls and such are no longer wanted.

As such, we have placed your Customer ID on the official Do Not Call (DNC) list. You will not be contacted again by our marketing teams. Please note that this can take 24 - 48 hours to fully process, and calls will cease beyond that point.

Again, we sincerely apologize for any inconvenience caused here.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

Dear

I have reviewed the response made by the business in reference to complaint ID [redacted]. The proposed resolution is satisfactory, however, although I realize it has not yet been 48 hours, I have still received several calls today from them. I would prefer to hold out another day to verify that I am in fact on the DNC list.

Thank you for your representation! I am grateful for your work.

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Description: Internet - Web Hosting, Internet Services

Address: 701 Lee Road, Suite 300, Chesterbrook, Pennsylvania, United States, 19087

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