123Stores.com

I ordered off [redacted] I searched for dog grooming tables it brought up the listing from 123stores.com I ordered it at $then get the product its not like the listing the listing is misleading so as soon they dropped it off I did not even open I got on told them was wrong now they wanting me have pay return shipping and a 15% restocking fee I sent them pictures showing the box label and the packing list is a different description then the listing them or [redacted] has resoled the problem I'm not going pay return shipping and a restocking fee for something that is listed they have many tables which all come with a support arm and strap for cheaper then this I bought only reason I ordered this one for more because was adjustable so as I told them I do not want this thing they can get it back but as their return policy states they would pay return shipping and they are refusing and [redacted] is not enforcing sellers to up hold their policy

The product arrived broken and defectiveThe seller requires the buyer to pay for return shipping This is not an equitable resolution for a customer returning a defective productThe seller should cover all shipping costs relating to defective products

I ordered a TV stand from this company through [redacted] and never received itAccording to the [redacted] tracking website, they stated that the package was "refused at delivery" when it arrived at my homeHowever, this is untrue because I waited all day for the package to arrive and I never received it, nor did [redacted] leave a note on the door to my apartment (like they normally do if they can't get into the building) letting me know that they tried to deliver itSince then the package was returned back to the shipper On Tuesday (December ***) I emailed Storesand informed them that I never received the product and I want a refundThey told me that my refund would be issued within 1-business daysIt's now day two and I still have yet to receive the refundWhen I reached out to them today they told me that they would get back to me in another 1-business daysThis is unacceptable because not only do I not have the product I ordered, but this company clearly refuses to refund

123Stores, Avoid this seller at all costVery very dishonest sellerI have filed complain through [redacted] as well, Don't understand how [redacted] would allow this kind of merchant to do businessI should have google them on Revdex.com before even placing the order I have ordered BESTAR Pro-Linea L-Desk through 123Stores early December 2016, and after a little over month a unknown carrier company called me and said they are delivering my order on such date and someone has to be homeI said OKOn the delivery date the trucker called me and told me he couldn't find my addressI gave him very specific instructions and he still got lost so I stayed on the phone with him for over minutes giving him turn by turn instructionsUpon arrival trucker told me seller only paid for curb drop off so he cant drop it on my front porchI have bought most of my furniture online and all of the seller using well know carriers had drop the package in front of porch with no issuesWell, I told the driver t

Hi,We need the market code or the order # for the order placed with us.We will investigate the issue and get back to the customer.Thanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As previously stated, I reached out to the seller because I did not get the items that I ordered The items I ordered was a foot diving board and a diving board stand This was on the listing, as well as the picture I also emailed the seller before ordering to be sure this was exactly what I needed and was provided an owner's manual for the diving board and the stand After reviewing the owner's manual and assembly instructions, this was what I needed, so I placed my order When I received the stand, but not the board, I reached out to the seller After some research, they discovered that they had listed it incorrectly I explained to the seller that this was not my mistake, but theirs, and that I did not receive what I ordered and paid for They stated that it was listed incorrectly and they couldn't send a board, "because they didn't have one in stock" I explained that they could order the board and send it to me, but they refused I also explained that it was advertisement if they listed the board and the stand, provided a picture of the board and the stand, and provided an owner's manual/assembly instructions for the board and the stand, but only sent me the stand I am still owed the diving board that the seller is responsible for Thank you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding 123Stores.com, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .It is clear to me that 123Stores will not resolve the matter to my satisfaction, I will not pursue this with that company further Sincerely, [redacted]

We understand that the item was listed incorrectly.It was a manual error from our end and hence the buyer did not get the chickens.They have been refunded in full as well.We informed the buyer that we do not sell that item any more since we have de-listed.Please remove the feedback

I purchased what was pictured and described as a dining "group" and only recieved a table When asked, the company stated that I had only ordered a table I went to their website, read the description to them, expecting them to be reasonable and send me the chairs They would not so I asked them to just send a pre-paid shipping label since I thought it only right they should pay for shipping back an item that according to the description and picture on the website was incompleteThey have refused this as well I believe this is advertising and should not be required to pay the shipping as the dissatisfied consumer I have tried for nearly a month to get this issue resolved and to no avail I informed the company that, since I was not getting what I feel to be a responsible and reasonable response from a company to a consumer that my next step would be to contact the Revdex.com which I am currently doing

I purchased a air/heat conditioner from sears not knowing this item was from a third party vendor the unit is too small for the size of the room we wanted to heat up so I called sears to return itafter a frustrating weeks of calling them and they said I had to wait for the third party to respond didnt understand why I couldnt return to a sears store since they are the ones that took my money now 123stores (third party) wants to charge me 15% restocking fee which I find to be a slap in the face I want a full refund and sears should honor that let sears pay the restocking fee

Hi,The buyer had placed an order for the table and the listing of the product clearly states that the buyer will only receive the table and not the chair.But due to some technical issue the buyer assumed that they will get a table as well.Secondly the buyer was in conference with the marketplace SearsThey also confirmed that it was not the sellers fault.The item was listed correctly.But since the buyer has been so aggravated,we will provide the buyer with the call tag for the pick up of the item.So once the buyer hands over the item to the carrier and it is delivered to us,we will inspect the package and issue a refund to the buyer.The seller is not at fault

We would like to confirm that the item was wrongly listed on Rakuten due to a manual error from our end.When the customer spoke to me,I had been very honest with the customer that the item which was listed is not available with us.They did receive an incorrect item.We have refunded the buyer yesterday since the item has been returned and inspected at our warehouse.We had been very upfront about the mistake which we made and set the right expectations to the customer

If the buyer opens a complaint with PayPal,they need to ship the item back at their own cost and once we receive the package we will refund the buyer.But in this case since the buyer has no money to ship the item back,we are creating an exception and refunding the customer in full.The item does not have to be sent back.They can keep the itemWe have refunded the buyer

I submitted an order to this business (Order ID: [redacted] ) and they shipped me a broken item I never opened it, and they have refused to exchange without any discussion

The board that the buyer is mentioning here is not something we sell online on any of the marketplaces.So it is impossible for us to procure the board for them and send it to them.We accept that it was a listing issue and hence we offered the buyer the option of a full refund since we understand that it was misleading.This is really an invalid request from the buyer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They excuse is their admittance to the fact they were aware they ad was misleadingIt was days from when I made and [redacted] aware that the ad was misleading and confusing before I ordered the hutch and the ad was not changed on [redacted] If a product description does not fit a product what is it's purposeThis is not 123's first ad on [redacted] there was no reason to think the ad was wrong and that would not ship a product as described, but I wasn't surestores ignored the fact that the ad was misleading consumers by describing the buffet as part of the hutch and showing the buffet as part of the hutch but verbally saying it was not part of it doesn't make senseUnless you called ,you would assume the product description fit,but once the hutch arrived the consumer is stuck with the unitMost customers would realize with a hostile return policy and 1/the unit ,they might as well buy the rest of the unitCreating confusion in consumers benefits storesThe misleading ad is a way to gain a future sale on the rest of the unit as it is seen, described in the product details and described in the product descriptionWith [redacted] backing them up , on their hostile return policy making a customer responsible for unit when the customers are not able to confirm the condition of the hutch when receives it or if it gets damaged during shipping -in either case the customer looses their refundOnce were aware the ad was incorrect ,stores did not change the ad in any wayThey knew it was misleading and they openly admit the product was not being shipped as described in the product details, image or in the product descriptionI had no reason to believe that if the ad was incorrect and knowing stores was aware of the issue but did not correct the ad meant to me the ad was correct or it would have been fixed I did not think stores would knowingly lying to customers about a product description, product image, and product details (seen next to the image at the top)they knew did not fit the item they were shipping [redacted] was aware that stores staff was claiming the product description did not apply to what was being shipped Their staff observed that the ad was still claiming the same product descriptions, details and imagesThe [redacted] staff noticed even after the message from stores on May and being made aware on May [redacted] that nothing had changed so they assumed they same thing I did that the staff who answered by question had made a mistakeI feel I used good judgement because I have never experienced in my life a product description that did not fit the product and I have never experienced a company knowingly running deceptive ads.If a company knows about a problem for weeks and does not correct or change the product description, product details seen next to the image at the top and the image to fit the ad it shows clear intent to misleadGiven their hostile return policy of " Please be warned , if the unit is not in resalable condition when we receive it then you will not get a refund." that is how they threaten you and scare you into avoiding the return processIf a company can knowingly lie to customers and to me and not change the ad, any intelligent person would not trust them to be honest in the condition of the hutch when stores receives it and verifies 123's receiptThe scare tactics on loosing all of your money with nothing in your hand works [redacted] customer service suggested I purchase the hutch because they had no reason to believe that stores would knowingly deceive their customers by lying about the product description, product details and image of the unit.I had ordered from stores before and not had a problemThe unit was as product was described, seen in the image and described in the product details.In fact in my entire life as a consumer , I have never had an purchased an item that was not as described in written printIt is always been my understanding and observation that the product description always describes the productI am aware now that stores has knowingly deceived customers before and walked away from the customers sticking them with productIt is a habit they have become known for [redacted] gave their word to me and reassured me so I purchased the hutchNow [redacted] is not honoring their word and ignoring their policy to compensate consumers by using promo codes and a partial discount from storesIt is not an expensive item for either of them given their profit marginsThe situation is easily correctable, but neither of them are honoring their word to meWhat they are doing sets a precedence that consumers have no assurance that what they pay for will be what they receiveI did not order the hutch right away, I gave stores and [redacted] a chance to change the ad but neither of them did thatI tried to file a formal complaint about staff claiming the hutch was not as product was described, seen in the image, and described in the product details next to the image with [redacted] on May *, 2016.I was told I could not file a complaint about the ad and stores unless I could verify by receiving the hutch into my home [redacted] staff said there was no way to tell if the staff from that answered by message, who admitted to being unsure of what was shipped as the hutch, was actually incorrect in their response unless I purchased the itemThe staff then guaranteed to me that if the hutch was received into my home without the buffet as part of the sale then [redacted] would file a a to z complaint so I could be assured I would get the product as described in the product description, seen in the ad and described in the product details posted next to the imageThey also noticed the same thing I did that stores did nothing to change the ad after being made aware that the ad was shipping the hutch but not fulfilling the product description, image or the product details to the right of the image on the topIt does not take days to change a computer listing online to make the product description, image, and the product details next to the image to fit the product as it is shipped to consumers and stop sticking customers with incomplete units after they invest close to $into a hutch that is not as described, seen or described in the details next to the product imageThe intent to deceive is clear and openly admitted by storesI have screen shots that verify the hutch is described as including the buffet and seen that way.The other reason I though the hutch was sold with the buffet is because [redacted] sells the buffet separately and that ad shows just the buffet with the correct product details and the correct product descriptionWhy did they treat the hutch differentlyI thought that was a mistake and that the buffet and hutch would be shipped together despite of the unsure staff at because everything pointed to the hutch ad being correct and the staff being wrongIt is not uncommon for you to have a staff give incorrect info but it is something I have never seen before where a company gives incorrect info on the product details, image and product description.I took screen shots of the ad to make sure that I ad some insurance that stores and [redacted] would honor their word just in case I had a problem in the futureThe hutch ad was not changed(the product description, product details at the right top next to the image and image).The Ad was still on [redacted] incorrectly for weeks after I first brought the issue with the ad up on May *,I ordered the buffet late on May *,after talking with [redacted] customer serviceI have the original emails to verify stores knew the ad was misleading on May [redacted] when I brought it to their attention that the hutch was the name of the item, the product details included both the hutch and the buffet,the product description described the buffet and the image showed both the hutch and the buffet as one unitThe only thing that did not have the buffet as part of it was the name everything else in the ad included the buffet and out of parts the image and the details included both the buffet and the hutch being sold as one unit .You can see the ad is still not changed [redacted] stopped the sales on the unit a couple of weeks ago but it was live and sales could have occurred for several weeksMy faith in consumer protection has been destroyed and my faith in [redacted] and stores has been destroyedI trusted both stores and [redacted] to do the right thingI am hoping that and [redacted] realizes that my value to them and my family's value to them as customers in future purchases will matter to them both and they will honor their word to me and supply the buffet as described and seen in the ads I have attached to this messageI have screenshots that confirm was aware of the problem with the product description ,and they openly admit they knew they were shipping products not as described yet did nothing to correct the issue,I have screenshots confirming I tried to file complaint about the ad but [redacted] told me that I could not file a complaint about the deceptive ad unless I ordered the productI have the messages that confirm I did not order the item right away but I waited to see if stores would change a knowingly deceptive ad but they did notthey kept the lie goingI have the messages confirming the person from stores that answered the 1st message from me on the hutch was unsure of the items whether the hutch's product description ,product details and image was correctEverything I have written here can be verified in screen shotsI kept them all in a screenshot format.123's defense is an admittance to knowingly lying to me and to every other consumer who saw this ad because they did nothing to change it and they were very much aware it was a lie to consumers because the image seen, the product described and the product details did not fit at all what they were shippingThank you for your time in this matter and for all you do to protect the rights of consumers to keep companies honestIf you need more screen shots or evidence to substantiate this response please let me knowI am also highly upset over the way I was treated by stores after they lied to meharassed me with paperwork and responses when they knew they weren't going to do anything to fix the situation.I would like [redacted] and to adhere to their policies and provide me with a discount on the hutch and promo codes so that I may obtain what was promised to me by both partiesthe complete hutch and buffet as seen in the ad, described in the product description and described in the product details seen next to the image of the hutch and buffet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the clarification I rejected the explanation because my initial complaint was about the return process I followed the Amazon return procedure that required me to send it back to the vendor Again, I used the Amazon return wizard to return my damage product The automated system required me to use the self addressed labels to return my damage product There was no other online option available Return Policy: Amazon sets a high expectation for its vendors to provide quick customer service and rapid response Your response was too slowYou provided a damaged product and did not even provide a refund in a timely manner I eventually had to involve my credit card company to get a refund Bottom line--you provided a damaged product and your return process via Amazon requirement me to pay for return shipment I want that refundedA very dissatisfied customer! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Back in January 2016, I ordered a power recliner chair from Sears for my mother.She depends on the chair to lift her, and to recline her legsShe is in her 80'sAbout weeks ago the chair stopped reclining all the wayI have been on the phone with the Store, that is where the chair came from, as well as Coaster, the manufacturer of the chairI have called several times, as well as my mother calledAll we are getting is the run aroundStore wanted me to get a technician out to fix the chair and they would reimburese dollarsWe can,t find some one to fix itI told them we wanted the chair replacedStore says we,ll contact Coaster, Coaster says they will contact StoreIf they won,t replace the chair, at least refund her money

We would like to inform you that we are a third party seller on [redacted] .Our return policy is clearly mentioned on [redacted] which states:All unopened unused items can be returned to us for a refund within days from the date of delivery subject to a 15% restocking fee.We do not accept any opened or used items, even if the item has been wrongly ordered by you.In case of a damaged/defective item you can return the item to us for a replacement/refund within days from the date of delivery, subject to us verifying the damage/defect[redacted] as a marketplace only accepts returns within days from the date of delivery.We could have created an exception for the customer,but [redacted] would not have allowed us to accept the return.So as a seller we have to abide by the return policy of the marketplace.Please note that there is no fault of the seller in this situation