123Stores.com

The buyer placed an order with us on the [redacted] Dec.The package was shipped via [redacted] tracking# [redacted] .The package was delivered to the buyer on the [redacted] Dec.The buyer contacted us on the [redacted] Jan for returning the item reason being that the item does not fit their space.We only accept returns within days from the date of delivery itself.We do not accept returns past the days return window.The buyer went to the Sears store but they do not accept returns since the item was sold from a third party seller which is us in this case.We are not liable for being penalized for this complaint

[redacted] has already refunded the buyer in full on the [redacted] August

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Only one of the boxes was slightly damaged upon visual inspection upon arrival; however, it is unrealistic to expect us to inspect all 400+ pieces prior to letting the delivery person leave. We took pictures and contacted the company the evening that we received the product to let them know that it was damaged. It is totally unrealistic that anyone should have to completely unpackaged and inspect every single piece of the product prior to letting the delivery person leave. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with the vendor’s last statement 123stores responded to your inquiry late, very close to months after the request was sent This has been one of the major problems all along, 123stores did not respond to [redacted] or myself It took over months for me to hear from 123stores, I am not sure how long it took [redacted] to hear from them It is stated that they emailed me the shipping information, I only received email on the shipping and that was from [redacted] (attached) I placed the order 9/ [redacted] in the evening and contacted [redacted] to cancel on 9/ [redacted] within hours of placing the order! [redacted] told me they would notify the vendor to cancel the orderI explained to [redacted] that my daughter found my hand control and I did not need anotherWell I received the shipping notification on and it sat in their warehouse until December [redacted] or [redacted] when I contacted [redacted] to find out what was going on with my refund Then I started getting emails via [redacted] about my return I was then told it was used! I never used it!, RESENT that even being said, the hand control was shipped back exactly as I received Well I had to wait as the hand control was sent to wrong warehouse, it turns out that 123stores had another vendor drop ship it to me So, I did not just change my mind My hand control that was lost had been found and I attempted to cancel within hours 123stores made no attempt to help me, contact me at all until December Remember I ordered this product 9/ [redacted] and cancelled 9/**, so over days elapsed before 123stores contacted me After several emails all from a ***, this [redacted] called meHe said he would look into it and call me back, well to this date he has not called me back He also told me they emailed me, but could not provide me with a copy of these emails or my email address, that does not even sound right to meI got all the emails from [redacted] and nothing directly from 123stores Needless to say I was not given a direct email for 123stores but told to contact [redacted] the same way I had been through the [redacted] emailI was told that I would be given a refund less a 15% restock and I said no, I want all of my money backTo this date I have not received a direct email from 123stores 123stores had another vendor drop ship to me, so they had no quality control over the product They did not respond to me or [redacted] until product was shipped back to them Yet every email I got from them via [redacted] has this statement on it “When you make a purchase from 123Greetings.com, you can be rest assured you will receive products and services of the highest quality.” Well I received neither, in fact I was told to contact [redacted] for any further concerns it is in the emailIf I had rested I would never have gotten a partial refund or the item returned I have attached all the emails I would like all of my money back and an apology from 123stores Maybe 123stores could become a professional business with quality control, fast reliable customer service As for 123stores statement it proves my point: Late to respond almost months to the Revdex.com, the statement was inaccurate, never emailed me directly, if so produce the emails The statement and its writing style and grammar show the professional business they areNOT! The statement writer has no clue what is going on I cancelled within hours more than enough time for item to stopped and ordered cancelledThere was missing items: WARRANTY INFORMATION & WARRANTY CARD I have never received an electronic item without warranty information Sloppy work throughout the entire very long process 123stores needs to do the right thing here give a full refund! They did not handle my order/return properly or timely! So yes they should be penalized! The advertised one thing, sent another claiming it was new, with documentation The [redacted] website they were on led me to believe I was ordering from ***, my card was debited by ***, yet I had deal 123stores and lose money and lots of time over this They have no customer service skills that were shown to me, they never indicated that this was to be dropped shipped, I thought this item was in stock, well it was not in stock at [redacted] or 123stores So they have no clue what was sent! In my opinion an F grade is what 123stores deserves and should get Their actions speak very loud, they take their to respond to people including you and do not accept responsibility, make out and out statements “Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.” I said this to [redacted] in our phone conversation and that was before I received the emails with refund amounts This store needs to be careful on what they, that state could be construed and bring legal action! 123stores is at FAULT here! The emails show that even [redacted] could not get a hold of them, little lone me, they took their time to respond to everyone involved All they had to was cancel the order they days before it shipped and we would not be herePlease read all the attached emails Sincerely, [redacted]

On the [redacted] July the buyer sent us an email stating that it is no longer needed or wanted.This item does not fit in the area it was purchased forIt is too large.We inquired the buyer which one they wanted to return since there were multiple items in the order.On the [redacted] July the we sent the buyer with the RMA# for sending the item back.Since it is a case of buyers remorse the buyer has to pay for return shipping and also bear a 15% re-stocking fees as well.We also offered the buyer a discount of $so that they can save on the shipping and also the re-stocking fees.We informed the buyer that As per [redacted] listing the dimensions of RiverRidge Ellsworth Collection - Spacesaver - White are x x inches and the dimension of RiverRidge Ellsworth Collection - Tall Corner Cabinet - White are x x inchesSo there is no fault of the seller in this case

My desired result is to get a return authorization from either Sears or Stores so that I can return the microwave and receive a credit to my [redacted]

We completely understand your point that you felt that we have cheated you in terms of not sending the correct item to you.But as we have mentioned we were only selling the hutch and not the complete item.Secondly we changed the ad but there were other sellers on [redacted] who were still selling the same item without making any changes.As being a third party seller we do not have the rights to make complete changes in the marketplace.We have already refunded you as agreed upon an amicable solution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Can you please provide pictures of how it was damaged??? We put it in the same box as when it was shippedWe left everything as isHow can it be damaged?? We received the goods not damagedWe understant it's a business decision but we just want what's fairYou should have taken out only the shipping fee + the restocking feeWe see you have so many complaints against you for the same thingThis is not honest business policy and you should treat your customers a lot better if you don't want to be penalized In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The buyer placed an order with us on the [redacted] Dec 2016.They sent us a return request on the [redacted] April 2017 via [redacted] reason being item is defective.Our return policy is clearly mentioned on [redacted] .We accept returns within 30 days from the date of delivery.We follow the same policy as [redacted] .As per... them the item is damaged.Our return policy on [redacted] store front is [redacted] The re is no fault of the seller in this case.

May **,2017Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseThe attached photo clearlyshows the advertised table that I purchased from 123storesAs you can see it advertises a table and chairs as a matching setIt made no mention that the chairs were EXCLUDEDThat is why the picture is so misleadingIf I knew that the $I paid was for the table only, there was no way on earth I would have made this purchaseThe truck driver tried to deliver only the table in a box which I asked him to take back to the truck without opening it, since after speaking with 123stores I was told that even though their advertisement clearly showed a dinette set, the price I paid was for the table onlyPlease look at the attached photo, it shows a table and chairs with a price of $I stand by my complaint, and really would like to get the balance of the money I paid, which is $(i.e$- $partial credit)They kept 43% of my purchase price for merchandise I never even accepted, and they never mentioned during my phone conversation with them that they would be deducting any amount from my purchase priceTherefore, their response is a lieSincerely, [redacted] ***In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Ordered a quad copter withFPV, price $140, they accepted the $140, but sent a different quad copter, one that they price at $We sent an email explaining the problem, even included photo showing that they shipped the wrong item They asked us to pay for the return shipping, and a restocking fee they claimed that it was the item we ordered, even the the photo clearly showed it wasn't

People stay away from this retailer!! Whatever you decide to order you are stuck with if you do not like it, if it does not fit or if is damage! The scam is in returning the item back! Once you buy from them if you want to return it for any reason you will have to pay for shipping plus a restocking fee of 15%In my case I purchased an office chair and after I assembled it the chair did not met my expectations, it was hard as a rock and the quality terrible! They called that buyers remorse??? I paid $In order to return it I will have to shell out $for shipping plus $for restocking fee! Guess Im stuck with this chair! I have purchased many items online from various places and they always paid for the shipping back, not this time!! Just do yourself a favor and if buying online stick with a retailer that understands that buying things online is not the same as going to a brick and mortar where you can sit and try the item before you make a purchase! Update your policy 123stores inc! I for one will not be making any purchases from this site any longer, lesson learned!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: it was not the business I purchased the item from (123 Stores) that resolved the issue. The company that resolved the issue was [redacted] holding company. The 123 Stores only sent the shipping label after their employee had already been informed that [redacted] had handled the situation because of the neglect of the 123 Stores to rectify the matter. This, again, is not good business practice and further proves my justification in filing with the BBB. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It does not matter if they are a store on [redacted] You are still the seller who sold a defective itemYou need to back up the items YOU sell and send outIf the part is broken you need to replace itNo excuse why a cat tree should break that quickly! Unacceptable! I had it set up for only a couple months and the part broke off!! We paid $for this...not to have it break off in two months by only having kitten and a cat sit on itDefectiveWe just want the part replacedVery reasonable to ask this [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer placed an order with us,but there was some technical glitch because which the cancellation email went to the buyer.But in actual the item was shipped to the buyer via [redacted] tracking # [redacted] .The item was delivered to the buyer on the [redacted] Feb 2015.They complained to us that there are some parts which are damaged.We are in the process of sending the replacement parts to the customer so that there is no issue with the item.We are in constant follow up with the customer so that the issue has been resolved in a timely manner.So kindly treat this complaint as closed or resolved

A call tag has been issued already and sent to the buyer today.The item is scheduled to be picked up tomorrow.Once it has been delivered,we will inspect the package and issue a refund to the buyer.The refund will be a full refund

I bought a Item from this seller the photo show that is a 4pack and they only send me one neither [redacted] or the seller which I spoke to (Vivian = employee) on the seller side was able to honor the advertisements and like I say I have photos of thisNo one should buy from this seller at all the employees when you call them are super rude and not helpful at all [redacted]  this the photo

I purchased a wheelchair online for my year old mom ( [redacted] ) on Dec **, sold by 123Stores, Incand this is what happened: Although advertised as 'lightweight,' upon delivery of the product, it was so heavy we did not open the package and made immediate efforts to return it via ***The total cost charged to my credit card for the product came to $ The amount refunded was $ I realize there is always a charge for shipping and handling but it seems that $is a bit excessive I telephoned to register my concern and spoke with a 'Tyler' who was very rude and basically hungup on me after saying 'have a nice day.' I hope this doesn't happen to anyone else as it is very disheartening as a caring daughter trying to accommodate her elderly mom to have to incur and deal with this type of abuse, deception and disrespect I will never do business with this company again

If you are buying from Amazon and the seller is storesfind another way to buy your productThis company is horribleTheir customer service is some of the worst I have ever come acrossThere was a shipping address mistake from the very begining which I caught well before the product was shippedI called and called and called and NO ONE would change the shipping address! They said, don't worry, just let it get delivered, return it and then re order for the correct addressWell that is all fine until they tell you that YOU have to pay for the $shipping on the $product you just orderedDoes this make sense to anyone!?!?!?! NoAVOID them at all costsBTW, Ashley Furniture was just as much at fault also because they wouldn't do a thing either

The customer placed an order with us on the [redacted] September 2014,they contacted [redacted] requesting for cancellation of the order[redacted] had forwarded the email to us on the *** September 2014.We responded to the email and stated that the cancellation is not guaranteed.We wrote to the vendor to cancel the order but the order got shipped on the *** early morning and handed over to the [redacted] carrier via tracking # [redacted] .Since we got the cancellation request days past the actual email date we were not able to cancel the order.We informed the buyer as well as [redacted] that the order was shipped already.The customer returned the item back to our NY office,without an RMA# and also without any intimation to us.The item was in used condition.Our return policy is clearly written on [redacted] that in case the buyer wants to return the item there is a re stocking fees of 15% and the item needs to be shipped at their own cost.So we refunded the customer subject to 15% re stocking fees.Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.The seller which is Storesis not at fault in this case and we should not be penalized in this case.There is no advertising issue from the seller point of view