123Stores.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has not been resolved and I has not received a return label or number or anything Thank you for your time over this matter [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The buyer sent us a return request on the [redacted] August reason being the tray is bent and broken on one end.We requested the buyer to provide us the pictures for the damage.But in the mean time the buyer opened the request on Amazon and got a label for sending the item back.So the buyer does not have to bear any shipping cost.The buyer has opened the complaint for no reason.Once it has been delivered we will issue the buyer in full.This is an invalid complaint

The buyer did report the damage of the item they had receivedWe immediately started working on the issue and informed the buyer that the replacement parts are not available for the item.We informed the buyer of the full refund.We have filed a claim with the carrier and they carrier might pick up the item when they go for the inspection.The buyer does not have the original box in which the item was delivered.So we are waiting for the carrier to pick up the item.Many times the carrier might not pick up the item as well and can be just discarded.We will keep the buyer updated about the same.But the refund has been processed already

On the [redacted] Dec we received an email from Sears stating that the buyer wants to return the item because (Member want to return the item because item is too large, please assist the member with the return instruction, members email address is : [redacted] ).We escalated the issue to the vendor the generating the RM# for sending the item back.Since this is a case of buyers remorse the buyer has to pay for return shipping and also 15% re-stocking fees as well.On the [redacted] today we received a confirmation from Sears that the buyer has agreed to ship the item and also 15% re-stocking fees as well.There is no fault of the seller.All the return policy is mentioned on the portal

On June ***, I ordered two Ashley Furniture Signature Design - Lulu Nightstand - Drawers - Casual Styling with Crisp Finish - White Order # [redacted]   Sold by: stores The products both are defective and the company refuses to correct the issue

We sincerely apologize for all the inconvenience caused to you.We are trying to get some kind of resolution for you.We are working with the manufacturer.Please allow us days time

We sincerely apologize for all the inconvenience caused to you.We understand that the package was thrown from the truck and not used a lift gate.We are issuing the balance refund back to the buyer in the next 24hrs and it will be intimated to the buyer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: it was not the business I purchased the item from (Stores) that resolved the issue The company that resolved the issue was [redacted] holding company The Stores only sent the shipping label after their employee had already been informed that [redacted] had handled the situation because of the neglect of the Stores to rectify the matter This, again, is not good business practice and further proves my justification in filing with the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I ordered a mobile for my grandchild and the money was taken out of my account immediately The next day I received a e-mail from stores stating that my order has been canceled due to the wrong price that the had on the website They said my money would be put back in my account I have not received any money in my account and today I was told that they were not going to reimburse me Please do not use this company they are not trustworthy at all

Hi,The buyer placed an order with us on the [redacted] April 2016.While placing the order the buyer chose standard delivery and not expedited delivery.As a seller we do not offer expedited shipping.When the buyer contacted us that they needed the item within a particular time line,we informed the buyer that we will not be able to deliver within that time hence we cancelled the order.Secondly about the pricing and items price coming down $was for the reason that we keep purchasing from different suppliers and we keep getting different pricing.So we really do not have a control over the pricing since we have experts who work on the pricing day in and day out.This is an invalid complaint since we would not have been able to deliver when the buyer wanted it

I purchased the item off of [redacted] The listing stated that I was purchasing a spring base and foot diving boardI received the base, but not the diving boardBefore I ever ordered this item, I emailed the seller to be sure the bolt pattern would line up with my existing one and they sent me the owners manual, instructions for assembly for the board and the spring base as wellAfter contacting the seller numerous times, I was told that it was not listed correctly and that I would not be getting a boardThey have updated the listing now, but I purchased a base and a board and did not receive my boardI have been very patient and asked the seller to rectify this situation by sending me the board and they refusePlease assist in getting the diving board that will complete my orderThank you in advance for your help!

Hi, Our return policy is clearly mentioned on [redacted] where in if the buyer wants to return the item at their own discretion,the item will have to be shipped at their own cost since originally the item was shipped free.Also as per the return policy clause,there is a 15% re-stocking fees as wellThis return policy is listed on [redacted] and for all the buyers who want to return the item at their own decisionThe seller cannot be blamed for such issues

That item is not available since we listed it incorrectly.Obviously if the item was available,we would offered them a discount and honored the buyers request.But we listed the item wrongly and that item was never available

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because They never acknowledged making an error at the timeIf they had an offered an apology and possibly a reasonable discount I might agreeInstead they said the bed as advertised was not available,which was not trueIt is a moot point nowBut, they have horrible customer service and are dishonest In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are just a third party seller on Sears.Our return policy is different from Sears.It is Sears marketplace policy that the buyer cannot return the item for a refund to a Sears store.Hence we should not be penalized and affected.This can be taken up with Sears or read before placing the order.This is n invalid claim

The order is under shipping and it is scheduled to be shipped on the [redacted] December.We understand that the tracking # is not being given since we do not want to give any hope to the customer.We also cannot cancel the order since it is a warehouse item.We are refunding the customer today and once the item ships the buyer can keep the item as well

According to our return policy - "Before signing the carrier's delivery receipt, please open, unwrap, and inspect the cartons for any damage; crushing, dents, creasing, ripping etc., and note this on the delivery receiptFailure to do so, may cause the shipping company to deny any damage claim and responsibilityIf the majority or the main part of the shipment is damaged, you may refuse the shipment and write, "Refused, due to damage" on the delivery receiptOnce the customers have signed the delivery receipt in clear without any note, Storesis not responsible for any damages found in the future" There has not been any comments or remarks on the POD of the delivery.Since this is pre-requisite for any delivery that happens via LTL shipment.Hence we are unable to honor the buyers request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the clarification I rejected the explanation because my initial complaint was about the return process I followed the Amazon return procedure that required me to send it back to the vendor Again, I used the Amazon return wizard to return my damage product The automated system required me to use the self addressed labels to return my damage product There was no other online option available Return Policy:Amazon sets a high expectation for its vendors to provide quick customer service and rapid response Your response was too slowYou provided a damaged product and did not even provide a refund in a timely manner I eventually had to involve my credit card company to get a refund Bottom line--you provided a damaged product and your return process via Amazon requirement me to pay for return shipment I want that refunded.A very dissatisfied customer! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I purchased a dresser from Stores via their [redacted] marketplace seller's account At the time I purchased this item, I also purchased a third party assembly service as I am disabled and unable to assemble, lift, manipulate or otherwise handle an item of this scale, specification or weight The item is a 'flat-pack' dresser that requires significant assembly The item was delivered by [redacted] and the shipping box was visibly damaged with large tears and gashes to the box, as well as crushed and crumpled edges and corners When the assembly service arrived he unpacked the item and began to attempt assembly He was unable to do so because the item was defective and damaged -- either during manufacturing, packing/fulfillment and/or deliveryThe item was split, cracked and disintegrated The assembly service advised that this product often is defective or damaged and that I would need to order a replacement and request a refund I contacted seller initially pursuant