1A Auto, Inc.

Very pleased with prompt service. I placed a order @ 11:00p on Jan 21st , I received my items on Jan 25th.
Will use for future purchases.
Happy customer

Hello, 1A Auto has received your letter indicating [redacted]’s response to complaint number [redacted] which [redacted]’s response is listed below according to the letter. “I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. I did agreed to return just the front rotor and was denied a shipping label anyway. I have not received any refund amount also. Regards,[redacted]”   I have reviewed the case, and it appears that we are awaiting [redacted]’s response as they have placed a temporary hold on the funds due to [redacted] starting a [redacted] case. We had requested a refund for 72.20 for the front brake rotors to be issued back to their [redacted] account without the parts coming back to us. They may be disposed of in any fashion that is easier on themselves. [redacted] is currently reviewing this case on their end, and will get back to both parties once it has been completed. [redacted] may contact [redacted] to see about completing the case as we are not authorized to complete this case, or we must wait until [redacted] completes the case on their end. The transaction ID we have through [redacted] for this refund is [redacted]. If we may provide any additional information to assist with resolving this matter please let us know. All of [redacted]’s information and responses have been documented in our system to allow for future interactions to be processed appropriately. Thank you,[redacted].Customer Service Support Specialist[redacted]

1A Auto Inc is EXCELLENT! The struts I ordered were an exact match and of good quality. The shipping was EXTREMELY FAST. I highly recommend ordering from 1A Auto. And thank you for the helpful online auto repair videos!

I bought some suspension parts for my 2005 Saab 9-3. Before I could install them, the car was rear ended and totaled. Customer service was incredibly helpful in telling me how to return the parts. (Which I, obviously, no longer needed). I received my refund in a very timely manner. A very professional company.

Hello [redacted]! I am very sorry for the experience you had with us here at 1A Auto.  We try our best to provide the best customer service and great auto parts at discount prices everyday.  Unfortunately it seems we missed the mark for your order, and for that we apologize.It sounds like...

the parts you received were possibly defective, and since you have purchased some of the parts locally we will issue you a full refund for the order.  You do not need to ship the defective parts back.Please let us know if you have any other questions and have a great day! Thank you,1A Auto

The customer purchased a Front and Rear Brake Pad and Rotor Kit. The kit purchased listed specifically for models with an 11.5” rotor in the front. The customer provided us with their VIN which shows that their vehicle is equipped with 11.7” front rotors. Therefore the kit purchased was not listed...

for their vehicle. The customer then requested to return the entire kit for a full refund rather than just the front rotors and was then denied a prepaid return shipping label as the parts were ordered incorrectly. At this point in time we issued the full refund of $72.20 for the front rotors and will not require anything to be shipped back. Thank you*** *.1A Auto*** *** ***

Complaint1a auto Next day air delivery information that cost a whopping $35 is misleading and false. I ordered a fuel pump at 11:30am on Friday 8/28. They claim if ordered by 5pm it'll be shipped same day. The 3 shipping choices are.. Free ground shipping and receive in 3-5 days...$15 two shipping and receive in two days or $35 next day air which should be received the NEXT DAY.. Well that's not true. After I ordered it and they take my money they then emailed me stating that I'll get it the next (BUSINESSES DAY) NOT THE NEXT DAY. If I had know I'd still have to wait 3 days I wouldn't have paid for the fictitious (NEXT DAY AIR) FOR $35 DOLLARS..it's misleading and its a lie..Desired SettlementRefund my $35 non (NEXT DAY AIR) FEEBusiness Response Hello, Although Next Day is delivered in business days our website is not very clear on this and we will address that. I will go ahead and reimburse Mr. [redacted] his $35.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I was told that I could not return a rear wiper motor because it was electrical. I never saw this on the web site when I placed my order.My read wiper stopped working on my wife's 2004 Tahoe. After much research on the internet I ordered a rear wiper motor from 1A auto as that sounded like that was the problem. I got motor no problem. After I got the part I found out that it was not the motor it was a rear hatch switch issue. So I wanted to return the motor. I called the 800 number and left a message as asked saying they would contact me with in 24 hours. 3 days later I called back and got a hold of a real person. I explained that I wanted to return the motor as that was not my problem. I was told that because it was considered an electrical part that it could not be returned. I never saw this on the web site when I ordered the part. They told me that I should have taken the car to the dealer to have it looked at first. I thought that was the advantage of researching and ordering the part from them as to not to have to go to the dealership and pay them to tell me what was wrong. I still don't see where the motor is considered as an electrical part and can't be returned. This is a bad practice as I wont be ordering from them again. I just want my money back. They can test the part to verify that it is still brand new and works. If it doesn't then I don't expect a refund.Desired SettlementI just want my money, minus shipping, returned. They can test the part and verify that it still works and is brand new just like I received it.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]What was quoted to the customer is correct and is our policy. It is the customer's responsibility to have the issue properly diagnosed in order to know what part will resolve the issue. The link to our policy page is http://www.[redacted]/customer_service/returns_and_cancellations and it states in the "Customer Responsibility" section: "Please CAREFULLY inspect items prior to installation. This includes prior to delivering them to a third party for installation. We reserve the right to charge a restock fee or refuse credit on parts that have been installed or attempted to install." Also, in the "Specification and Exclusions section, it states, "Parts that have been installed cannot be returned for credit, only exchanged for a replacement". Unfortunately, the way this situation was handled by Mr [redacted], the Windshield Wiper Motor had to be installed to find out if it was going to fix the issue. We are sorry to hear that it did not resolve the issue, but we do not accept the return of parts that have been installed. Once the part has been installed or an attempt to install has been made, the part is considered used and no longer resalable as we only sell this as a new part. At this time, we will not be refunding Mr [redacted].Consumer Response [redacted], thank you for your time. Their response is not acceptable as is. The part was never installed in any shape or form. The part had nothing to do with finding out the real problem. It was not until I had the battery tested and replaced did someone suggest to me the real reason of the issue. If they want to charge me a reasonable / standard restocking fee I understand that and ok with that. Let me know if that is acceptable to them. If not then we'll have to explore other options with your help to resolve this issue.[redacted] Please support me as I cycle 150 miles to find a cure for Multiple Sclerosis: http://main.nationalmssociety.org/site/TR/Bike/TXHBikeEvents?px=XXXXXXX&pg=perso...⇄ id=XXXXX Final Business Response Although it is one of our general policies that we do not take back electrical parts, we are willing to make an exception in this case. We will not charge a restocking fee, but simply ask that you cover the return shipping costs. Please return your order within the next 30 days. Your Return Authorization Number is RMAXXXXXX. Please clearly print this number on the outside of your return package. Once we receive your return, we will issue a refund for the cost of the part. The refund will be in the amount of $199.45. Please note that the amount does not include the cost of the freight you paid at the time of purchase. We appreciate your understanding as we have worked to get this resolved, and hope that you find this to be an agreeable resolution. Thank you.

I found 1A Auto online through a Google search and they had the part I wanted for a relatively cheap price so I placed the order....
I was astonished to find that they had tried to charge my card 4 times for the same order however, I contacted them, and one of the orders was canceled, and the other 2 were supposed to drop off as pending charges on the account, which I will have to wait to see as this all hapopened in the last hour

I ordered a part that I needed in 3 days and was told by a rep that I was all set. I was shipping it to one address but billing to another. In an effort to "help" me, the order was flagged for fraud and put on hold due to the address conflict and it didn't ship. By the time I realized it, I needed the part in 1.5 days. I was told that the delay would cause me to miss my window for receipt of the part. Adam from 1A Auto pulled out all the stops, had hands physically put on the part in a local warehouse and got the part to me the next day - within my window for repairing my car. This was customer service at its best. Thank you Adam and thank you 1A Auto. Great job, much appreciated!

24-48 hours for a refund and still waiting after 4 days, on the 3rd day supposedly the system froze and I was not notified of this. Now I have to wait another 24-48 hours for my refund! This is unacceptable as a company to not notified the customer of the system malfunction. If I did not call or check my bank account, no one would have notify me of this system error. Sounds fish how this company want to hold my money and not return my refund that they have taken out of my bank account. Obliviously there are training issues with management and communication error that needs to be address immediately. I received my parts way before my refund, this is a joke! I would never order from this company again with the lack of response and unprofessional ethics.

Ordered a set of Glass headlights for my 1990 Honda CRX from 1A Auto website. The Honda OEM headlights are made of Glass and I searched for months trying to find headlights for my car that were Glass like the OEM headlights, the Honda OEM headlights have been discontinued for several years now and everywhere I looked only had aftermarket plastic or polycarbonate type lenses. I needed and wanted the headlights with Glass lenses like the factory OEM parts and finally discovered that 1A Auto had a few sets in stock so after researching more info on their website I decided to place a order for one set to make sure they were the correct parts I desperately needed. Ordered a set on 8-25-2015 at a very very good price, much cheaper than OEM would have cost. $209.95. Well today 8/28/2015 the headlights came in (3 days after placing order) considering shipping was free that was fantastic as well. Opened the boxes and the headlights were just as described, Glass lenses and included low and high beam bulbs installed. They were a perfect fit and now give my CRX the look of shiny clear, perfect fitted headlights. My original headlights had faded and discolored chrome reflectors behind the glass lenses and now with these new headlights from 1A Auto.com my CRX has the look of a new car once again and I didn't have to settle with the cheaper looking polycarbonate aftermarket headlights. I had told the sales person about my other (2) 1991 Honda CRX's that I would also be restoring eventually and my problem with finding accurate Glass headlights, so she checked the inventory for me and let me know they had a few more sets in stock and wasn't sure if or when more would be available. I told her that once I got my first set I was going to check them out and install them and if they were exactly what I was looking for that I would most likely buy the other sets to have them on hand when I start the restoration on my other CRX's. I am happy to say the headlights are just as described and exactly what I had been searching for. After posting this positive review here I am calling the sales person at 1A Auto to place my order for the remaining 2 more sets they have. As rare and as hard as these headlights were to find I want to get them while I can because these with glass lenses are almost impossible to locate. Thank You 1A Auto for having just what I had been searching for for so long. And the price and customer service far exceeded my hopes and expectations. I've bookmarked your website for future parts needs and saved the contact information in my cell phone contact list. I will definitely be calling on your company for any auto parts needs I have and will gladly and highly recommend your company to people and friends in need of quality affordable auto parts from this day forward. Now, let me call to order the last few sets of OEM quality Glass headlights for my other CRX's before someone beats me to them :)
Thanks Again, very pleased customer 👍💯💘
Gene [redacted]

Ordered a set of Glass headlights for my 1990 Honda CRX from 1A Auto website. The Honda OEM headlights are made of Glass and I searched for months trying to find headlights for my car that were Glass like the OEM headlights, the Honda OEM headlights have been discontinued for several years now and everywhere I looked only had aftermarket plastic or polycarbonate type lenses. I needed and wanted the headlights with Glass lenses like the factory OEM parts and finally discovered that 1A Auto had a few sets in stock so after researching more info on their website I decided to place a order for one set to make sure they were the correct parts I desperately needed. Ordered a set on 8-25-2015 at a very very good price, much cheaper than OEM would have cost. $209.95. Well today 8/28/2015 the headlights came in (3 days after placing order) considering shipping was free that was fantastic as well. Opened the boxes and the headlights were just as described, Glass lenses and included low and high beam bulbs installed. They were a perfect fit and now give my CRX the look of shiny clear, perfect fitted headlights. My original headlights had faded and discolored chrome reflectors behind the glass lenses and now with these new headlights from 1A Auto.com my CRX has the look of a new car once again and I didn't have to settle with the cheaper looking polycarbonate aftermarket headlights. I had told the sales person about my other (2) 1991 Honda CRX's that I would also be restoring eventually and my problem with finding accurate Glass headlights, so she checked the inventory for me and let me know they had a few more sets in stock and wasn't sure if or when more would be available. I told her that once I got my first set I was going to check them out and install them and if they were exactly what I was looking for that I would most likely buy the other sets to have them on hand when I start the restoration on my other CRX's. I am happy to say the headlights are just as described and exactly what I had been searching for. After posting this positive review here I am calling the sales person at 1A Auto to place my order for the remaining 2 more sets they have. As rare and as hard as these headlights were to find I want to get them while I can because these with glass lenses are almost impossible to locate. Thank You 1A Auto for having just what I had been searching for for so long. And the price and customer service far exceeded my hopes and expectations. I've bookmarked your website for future parts needs and saved the contact information in my cell phone contact list. I will definitely be calling on your company for any auto parts needs I have and will gladly and highly recommend your company to people and friends in need of quality affordable auto parts from this day forward. Now, let me call to order the last few sets of OEM quality Glass headlights for my other CRX's before someone beats me to them :)
Thanks Again, very pleased customer 👍💯💘
Gene [redacted]

I ordered front end parts for my 2008 GMC Yukon. They told me there was 1 in stock and it would ship out the next day. After 10 days of not receiving anything and noticing that they had drafted the money from my checking account, I called customer service. Customer service said that one of the ball joints was on back order and a tentative date of June was given. it would have been nice for someone to call me and let me know that my order was another 6-8 weeks away at best. this is a poor way to do business. I will shop elsewhere from now on.

24-48 hours for a refund and still waiting after 4 days, on the 3rd day supposedly the system froze and I was not notified of this. Now I have to wait another 24-48 hours for my refund! This is unacceptable as a company to not notified the customer of the system malfunction. If I did not call or check my bank account, no one would have notify me of this system error. Sounds fish how this company want to hold my money and not return my refund that they have taken out of my bank account. Obliviously there are training issues with management and communication error that needs to be address immediately. I received my parts way before my refund, this is a joke! I would never order from this company again with the lack of response and unprofessional ethics.

I found 1A Auto online through a Google search and they had the part I wanted for a relatively cheap price so I placed the order....
I was astonished to find that they had tried to charge my card 4 times for the same order however, I contacted them, and one of the orders was canceled, and the other 2 were supposed to drop off as pending charges on the account, which I will have to wait to see as this all hapopened in the last hour

I was referred to 1Aauto by a friend who highly recommended them based on his experience with them in the past. I needed a part for my car which was actually more expensive from these guys, but going off of my friends claim, I ordered it from them anyway. I was going to be leaving on a trip the following week and based on their "item in stock ships in 2-3 business days" based on my zip code for this item I figured that would be good timing. And so I did not select 2 day shipping for extra money because of their instock shipping. When I did not receive the item on the third day I inquired them by their online chat. Jessica said that she would relay the message about the 2-3 business day problem but said that there was nothing they could do. I asked for a discount/credit of $32.00 which was the difference between their price and the part store I should have bought it from. She said "NO" because they already gave me free shipping and I should have ordered 2 day if I really needed it. I told her I would have if I hadn't been lead to believe it would be here in 2-3 days! I will not be purchasing from these guys again and I will be letting my friend know of how this purchase went. I am now having to borrow a car for my trip. For a company that states "Satisfaction guarateed" and that we take pride in our customer service, sure failed this time!

I bought a set of Fuel injectors for my 2001 Dodge Ram pickup with a motor that only had 10,000 miles on it I installed them and it destroyed my motorFuel Injector Kit Set of 8 5.2L for Dodge Durango Ram 1500 Van Full Size V8 order details Item # XXXXXXXXXXXXFuel Injector Kit Set of 8 5.2L for Dodge Durango Ram 1500 Van Full Size V8 Seller:Member idwww.1aautomotive.comItem condition: NewPayment date: May-13-15Actual delivery: May-19-15On May 23rd I installed the fuel injectors in my truck. I took my truck out for a ride with my family and went to see a friend. Truck ran fine all the way out there and on the way back it started to buck and shake having my 2 year old very scared. The check engine light came on I was about 2 miles from home, I had to get my family home. As soon as I got home I put the code reader on it, and it told me the number one back was running rich, and misfire in cylinder1 check all connection cleared code started it back up. I pulled into the garage as I pulled it in and I heard a loud bang and motor shut off. I took out the number one spark plug and gas just poured out of the cylinder, pulled the rest of the plug and turned the motor to get all the gas out. I drained the oil which had gas in it, as well as the filter and refilled the oil and pulled the number. I pulled the number one injector and found that all of the inside of the injector was missing, the internal pieces of the injector had gone inside my cylinder number 1. It was just a empty unit dumping gas in to my number one cylinder. the number one piston is cracked because of all the fuel in the motor. It hydro locked the cylinder causing the piston damage. I have had to buy other tools to check inside the motor, the company kept telling me not to take the engine apart. So I bought a Bore Scope to look inside the motor, and that is how I found the cracked piston. I have been in contact with the company and their offer was for me to take the truck to a reputable company to have the engine diagnosed. For us to have to pay for the tow to the mechanic, for us to have them service the engine, for us to pay for the repairs, and to send all the receipts back to the company where they MIGHT refund the money that we paid for the new engine and labor costs. They stated that they will not pay for any of the diagnostic work, the head gasket, any work that has already been performed on the truck.I am a certified mechanic and they will not allow me to diagnose my own vehicle.I have three children, 2 are disabled, one has cancer,the other Autism and then we have a 2 year old. We spend time driving the children back and forth to school, back and forth to the hospital, and to over 10 specialists. My wife and I have to split our time because of the number of specialists the children see. We do not have this kind of money laying around for someone to say they MIGHT pay it back due to their faulty product. They have asked me to return all their injectors so that they can send it back to the manufacturer so the manufacturer can make the decision if they will reimburse me. If I am to send these injectors back I would have to pay a higher fee for shipping because now since they were in the engine, they have gas in them now causing the injectors to be hazardous material. The only person that I have been able to contact with the company, Brain [redacted], he is supposedly a ASE Certified Tech, he is informing me that the pinnal tip that was in the injector, could NOT cause this kind of damage. He said that it more likely bent the rod to the piston. Without being able to take the engine completely apart, we cannot fully see the entire damage has been done.Desired SettlementSettlement that would be acceptable. Towing my truck and paying for the tow to the reputable mechanic that they choose. Pay for all diagnostic work. Them paying for a new engine to be placed in my truck, as well as all labor performed on my truck IMMEDIATELY. To be reimbursed for the 8 fuel injectors that I purchased from them IMMEDIATELY. As well as them to pay me back for the new spark plugs, spark plug wires, Bore Scope, Oil, Oil Filter and any other items that I purchased to try to repair my truck. Also a cash settlement for the stress this has caused on myself and my family, being that we have had to ask others to help with rides to the many appointments that we deal with on a daily basis. This has caused so much mental and emotional stress on myself, as well as the children, being in the vehicle, having to experience this. My autistic daughter is now afraid to go in a vehicle, she is afraid the same thing will happen again. My 2 year old daughter has a similar response when she is in a vehicle at this point to. Luckily my 15 year old son is able to handle this stuff. Please help us.Business Response At this moment we are working with the customer and evaluating the situation. We are also waiting for the parts that we sold and were identified by the customer as the ones that caused damage to arrive here for further review. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They know there is major damage to the whole entire motor that needs to be replace it. It there faulty part that did this damage the motor, plus the new fuel injectors is over 3000 dollars in part alone that does not cover any labor to have the motor installed or the new injectors this is money I don't have they told that they will not pay for towing to a shop Nor will they pay for the motor to be diagnosed they want me to spend my money and have stated they might cover towing, they might cover the diagnostic. I have already spent money to replace parts they said could be a problem I have sent them pictures of the damage inside the motor, that was obtained by a bore scope which I had to buy at the cost of over 100 Dollars plus a crank sensorFinal Consumer Response I have returned all injectors back to 1A Auto. They have stated that there injector did fail. I think the least that the company should do is pay for a set of injectors for my truck which would be the sum of $820 from the dodge dealer. Because they have told me that they would not pay for a aftermarket set of injectors. I am still left with the cost of a engine. I have provided them with all the information I could give them. The company is aware that they have faulty parts. I am sure, I am not the only one that has gotten faulty part from them. Final Business Response We've received the requested documentation from the customer and currently reviewing all of the information provided We will contact the customer with an update as soon as possible.

1A Auto is not where you want to buy anything from. My entire experience was bad.
I received incorrect customer service from 1A Auto. The customer support assistant told me the package had been returned to sender however the parcel was sitting in the post office without the complete address on the label. The shipping label only included one line of the shipping address, not the two I put on the website. If I enter two lines on the website for the shipping address, the product will not come to the correct location unless the two lines are printed on the shipping label. Not a difficult concept.
In addition, 1A Auto's product was incorrect. It did not fit. I was told "This part is GUARANTEED TO FIT a 2008 Dodge Ram 2500 Truck". My truck is stock and the part does not it.

1a was very helpful in helping me with my repairs. I am inexperienced and ordered the wrong part, and when I called they not only gave me a refund, but helped me find out what part I need and sent me that one. The customer service was phenomenal.