1A Auto, Inc.

I have used 1A Auto for all repair needs relating to my wife's 2001 Ford Taurus SES and my 2003 Jeep Grand Cherokee Laredo. All parts were as described and received in a short time. I have never had an issue with parts orders and have called to discuss parts for my Jeep on occasion.

I returned a part and was told I would receive a full refund the day they received it. I saw they received it, and I called and they say they haventI purchased a Timing chain tensioner for my car from 1a autos websight. Upon receiving the product, my father in law, a mechanic for over 32 years, installed the part, and the part was not up to par with mopar products. The spring inside the tensioner did not have enough strength to keep the timing chain from slacking. So, upon this news, I decided to email a return request to them. I ended up calling due to them only offering to send me another part. my father in law had already ordered on from mopar for us, so I just wanted to return it. The man on the phone was pleasant and had told me I would get call tags to send back in the part, and upon receiving the part back from me, I would receive a full refund. I tracked the package and saw they did indeed receive it on may 29th. I decided on the 30th to call and make sure they did get it, the woman informed me she did not see it in on the computer they received it, and then informed me they take a long time to process. The man I talked to last week on the phone told me, the day they receive it, I would get a refund and it just just take 2-3 days to see it on my statement. So I have two completely different stories, and also, they fact they are saying they have not received the part back, is alarming to me, when I know in fact they did. I sitll have the tracking info, and rechecked, delivered the 29th around 9 am.Desired SettlementI would like to be refunded as promised. And, I do not want to wait forever, as I was promised the day they received it, a full refund.Business Response Hello,This was refunded within reasonable expectations during a holiday week. We are closed weekends, as well as Memorial Day. All refunds are processed within 24-48 from submittal and can take 2-3 days to reflect upon the customer's original credit/debit card, PayPal or checking account.Complaint unsubstantiated.Consumer Response We ended up getting the reimbursement. I called and they informed me they did in fact reimburse us. 2-3 business days.

I ordered a transmission linkage cable for my GMC Envoy due to the original cable bound up and broke not expectantly. To make matters worse none of the major parts chain had the part and the local dealership wanted 150.00 just for the cable. I got on the internet and of course it searches car id, parts train, partsgeek, rock auto, ebay ect. then I ot on youtube and trailvoy forums and going back and forth and seen Mike [redacted] from 1aauto putting himself+technician working on cars like the average joe drives with torque specs and tools to complete the job the shopping experience was good also shipping was super quick with no damage with the exact oem cable so thank you

I ordered front end parts for my 2008 GMC Yukon. They told me there was 1 in stock and it would ship out the next day. After 10 days of not receiving anything and noticing that they had drafted the money from my checking account, I called customer service. Customer service said that one of the ball joints was on back order and a tentative date of June was given. it would have been nice for someone to call me and let me know that my order was another 6-8 weeks away at best. this is a poor way to do business. I will shop elsewhere from now on.

1A Auto is not where you want to buy anything from. My entire experience was bad.
I received incorrect customer service from 1A Auto. The customer support assistant told me the package had been returned to sender however the parcel was sitting in the post office without the complete address on the label. The shipping label only included one line of the shipping address, not the two I put on the website. If I enter two lines on the website for the shipping address, the product will not come to the correct location unless the two lines are printed on the shipping label. Not a difficult concept.
In addition, 1A Auto's product was incorrect. It did not fit. I was told "This part is GUARANTEED TO FIT a 2008 Dodge Ram 2500 Truck". My truck is stock and the part does not it.

I got a part from this company and 70$ and it destroyed 1500$ worth of parts would like them to pay for the damages.I orderd there part july 6th, installed much later, ordernumber :INVXXXXXXXX my customer id:XXXXXXXX, for part I payed somewhere around 70$ and for the repairs and parts that are now needed is going to be 1300$-1500$ ish ill have an exact number later.I purchased a idle air control moduale from 1Aauto and got it installed. the next day that car would not start. I towed my car to the dealership and they said that the idle air control moduale overheated and burnt out my ECU and Immoblizer. And that it would be around 1300-1500$ to fix.I told 1Aauto about it and they said they would not pay a penny. Then they called me back and said that they will pay for it they just need some info to be sure. So I sent the info requested. They wanted more info that they did not have enough info to make a decision, so I put them incontact with the dealership so info could be exchanged freely. But before the dealership could get them the info they requested. they called me and said they would not pay, and gave really sketchy reasons at that. The one he stuck with although was "they dont know if my old idle air control moduale destroyed everything or theres" when the dealership said that theres was running hot and destoryed everything? it just doesnt add up to me. so after like 5 weeks or so of talking to them. they came back and said they wouldnt pay even though before they said they didnt have enough info to make a decision. with no real reason why and every reason they tried to give was proved wrong by the dealer who is with the car. They made me send the part back to get rembursed for that as well. and I still to this day havent seen any money for that as well.at this point I am haveing the car fixxed and will pay for the repairs wendsday or sunday when the car is done. I just want to be rembursed for the amount of the repair that there part has caused me, and the part that I had to send back. If you need any more info please give me a call and thank youDesired SettlementI just want to be rembursed for the cost of the repairs and rembursed for the cost of the part I had sent back.Business Response Hello,I spoke to our senior tech [redacted] who has been dealing with this situation and he spoke with a mechanic by the name ** at the [redacted] dealer. The mechanic explained that vehicle was towed in as it would not start. The reason the vehicle was originally brought in was to have the key programmed as the customer had already changed the ECM (car computer) and immobilizer which is what prevents the engine from running unless the proper key is present as well as the part purchased from us which is the Idle Air Control Valve or IAC for short. The programming of the key did not work so a new immobilizer was installed and that did not work as well.They also tested the ECM and that was also inoperable. The mechanic then tested the IAC and found 120Amps with the tool they used. OE spec should be between 24-32 according to them.On 8/18 [redacted] our Senior Tech spoke to and E-Mailed the service guy to acquire more information. Here was his e-mail.Hello [redacted]I appreciate you taking the time on the phone today with me. Please attach the pics as requested of the visually damaged parts in relation to the stepper unit and of the complete report for the diagnosis, questions and details. Parts costs and labor charges to repair the vehicle but has yet to receive it.So our conclusion to why we denied the claim was There is no definitive information to show that the OE IAC did not cause the initial damage to the vehicles ECU and immobilizer. No documentation of initial diagnoses. Vehicle towed into shop inoperable and not running. Shop tested 1A IAC part to find inoperable but no proof that the OE IAC didnt cause all issues before hand.So the mechanic at [redacted] could not confirm or deny that our part was what caused the damage to his vehicle as he didn't do the original diagnosis before customer changed parts. The other thing that was taken into consideration is that these particular [redacted] models are known to have the same issue customer is experiencing when the original IAC that came with the car fails. Regarding the refund for the part I will do a refund today for the amount of $70.95 and customer should have it in his account in 1-3 business days. The refund confirmation is RTNXXXXXXXX.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You closed a claim before all information was received. I don't know if you used licensed adjusters,but to the best of my knowledge a claim can't not be closed on the customer until all info is received to be able to make the claim come to a close. (Customer does not a have a time limit it's just the faster they get in the info the faster it is to be claimed.) You say that u don't know if my old IAC or this one destroyed my car. I still own the old one and can have it tested that would give you a definite answer. Old immoblizer was replaced because car would not start. I can put you in contact with the people who did the repair on that as well. To me it seem you just would not like to admit to the fact that your iac was running 4x hotter then it should have been. (As you mentioned above) and destroyed expensive parts on my car as the dealership mechanic told you.over the phone and written on paper. I tried going though your claim process and that did not work nor did it seem like yall wanted it to. The bottom line is your iac was running 4x hotter then it was suppose to and burnt out the parts that it was connected to. I really don't know what more proof your company needs to own up to this.I was willing to give all of the info that 1AAuto need but yall don't seem to want it. to me it just seems like u want it shut and not to pay.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I totally understand and am listening to what you are saying, but the fact of the matter is you have not listened to a word I have said and it is very frustrating. I will address everything you have just said instead of pretending like you didn't say anything like you just did to me.1)Yes the trouble code told me what direction to go, and yes if I was alone it would have been as about as vague as stating that a book is in the automotive section of the library. Like you said, but it was not because I had an experienced tech there with me. And based on my low almost stalling idle at a stop he told me that my IAC would need to be replaced. I'm sure he had other reasons as well, but he knew what was wrong and told me how to fix it.2) The immobilizer that you keep coming back to was replaced AFTER your part was installed. The place I took it to first thought that, that was the problem, When it did not fix anything they told me to take it to a dealer which I did.(I think this also answers the start of your (3) statement)3)This is all the questions that the mechanic had written on the paper. -Computer was replaced months before due to some water damage. This problem was fix by replacing the computer by a reputable company and car ran great after new computer was installed so that was not the problem.-Again old computer was replaced months ago the old computer is long gone.-Old immobilizer was replaced due to not starting AFTER I installed your part.-The keys I have no way of knowing if they where original I did have one made by the dealer and the other came with the car when I purchased it.-Yes the keys worked perfectly before.-AES Auto Electric Services replaced the computer. I have offered to put yall in touch, but you do not want to talk to them so I don't see how this question is relevant.-The was not running for 1 week before it hit the dealership that's how long it took AES to get the immobilizer and install it.Things that you said that I would like to address.-You then go on to say..""Techs statements on repair order:Possible computer damage due to IAC being inoperative. So if the OE part was defective, this could have been the original reason why the immobilizer and ECU "COULD" be bad.""[redacted]I want to point out at NO POINT and NO WHERE written on the paper did the tech say this.This statement is so far off from what the tech said its embarrassing.[redacted]-Now I would like to address this.""Hence the lack of proper diagnosing from the beginning is why technician could not confirm or deny that our part caused the damage.""[redacted]The questions written on the paper that is what every mechanic I have ever been to does, they do this so they can learn the whole story and properly diagnose so to say that they had a lack of proper diagnosis in the beginning really just shows that you are trying to make it look like they had no idea what was going on when really they where just trying to get the whole story. Like a good mechanic would do.[redacted]And lastly you say "NO proof" -Proof your computer was running 4x hotter then it was suppose to.-Proof a uninterested 3rd party the dealer said it caused the damage.-Proof when everything was replaced car now runs perfectly.-Proof car didn't stop working until your part was installed.And lastly I would like you to respond to this.-To me it seems like the only leg you really have to stand on is that you say my part could have caused the damage and yours just "Finished it" even if this was the case I still think you should pay, BUT I have talked to the dealer and they can have the old part sent out and tested. It is $150 to do this. I will come out of my own pocket to pay for this. IF you guarantee payment of my claim and the extra $150 if they find that my part was not the one to cause the damage. Otherwise I'll drop everything.I think this is 100% fair, if you have a better idea let me know. But I'd think anyone would agree.Final Business Response Hi, My tech [redacted] reached out to [redacted] and both are working to get this resolved. Hopefully we'll have a full resolution sometime this week.

I have used 1A Auto for all repair needs relating to my wife's 2001 Ford Taurus SES and my 2003 Jeep Grand Cherokee Laredo. All parts were as described and received in a short time. I have never had an issue with parts orders and have called to discuss parts for my Jeep on occasion.

I ordered my parts for my 2004 ford explorer on the 24th and here it is the 27th and already got all my part L's will never use any one else again super cheap and enerything in great shape only thing that could use some upgrade is the packaging other than that no complaints

I ordered front end parts for my 2008 GMC Yukon. They told me there was 1 in stock and it would ship out the next day. After 10 days of not receiving anything and noticing that they had drafted the money from my checking account, I called customer service. Customer service said that one of the ball joints was on back order and a tentative date of June was given. it would have been nice for someone to call me and let me know that my order was another 6-8 weeks away at best. this is a poor way to do business. I will shop elsewhere from now on.

Rotor is completely smooth - but something is causing a noise. Tried to get them to replace just the rotor instead of the entire set. they will not.Great service as far as shipping. But the product I purchased is junk and now I cant return. I contacted them with what might be causing the issue and opened my mouth that I thought the caliper was sticking (wasnt) but now that I have said that they argue that the pads/rotor were damaged. no the rotor had a line that is visible in it the metal but is completely smooth to the touch. so I took a chance. this will teach me to go the "cheap route".Desired Settlementid like to have the rotor and wheel set of pads replaced. Purchased 4 rotors (Front/Back) and pads (Front/Back).Business Response Hello,Yesterday Thursday 5/14 approximately around 12:30p one of our senior tech reps reached out to customer and we came to the conclusion that the brake rotor was indeed defective because on how the groove was set on the rotor. We sent out a $0 replacement rotor to replace the defective one and according to my senior Tech customer was satisfied with the way it was handled. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes - I had already responded to Revdex.com that 1Aauto did exactly as they said they would. They have impressed the heck out of me. Yes it took some talking but in the end they took care of me!Thank you 1Aauto. You have definitely gained a new customer

I ordered a headlight assembly which requires 5 light bulbs, 2 of which were included. The 2 bulbs that were included stopped working very soon.I ordered two headlight assemblies from 1A Auto, [redacted] MA, XXXXX for my wife's Jeep Grand Cherokee. The headlight assemblies require 5 light bulbs per assembly, 2 bulbs per assembly (total of 4) were included. The two bulbs that were included were for the main light and the bright light in the assembly. The three that were not included were two for the dim parking-lights and one for the blinker. I ordered part# 1ALHLXXXXX & # 1ALHLXXXXX on June *, 2015. Invoice # INVXXXXXXXX. On Saturday July 25, 2015 one of the bulbs that was included inside the passenger-side assembly stopped working. Luckily, no accident occurred while driving around at night with no headlight. The bulb that stopped working was for the main light, and yes it was included with the assembly I ordered. I called 1A Auto on Monday, July 27 and 1A Auto customer service simply stated that "bulbs were not included". But bulbs were included with the headlight assembly. After explaining that bulbs were in fact included, then they readily admitted "well those bulbs that were included are test bulbs from the manufacture and are only supposed to last a few days. You should've known that and replaced them on your own." I am FURIOUS that this company would knowingly sell me a headlight assembly for my car with "test" bulbs that only last a few days WITHOUT WARNING ME. The headlight is major safety component in operating a car. Who knows how many car accidents and fatalities have been/will be caused by their disgusting selling practices. There are installation instructions and videos included on their website. Neither of which describe having to replace the "manufacturer test lights". To top it off their customer service was horrible. I spent all day on Monday, July 27 on the phone with them. An individual named [redacted], who identified himself as a customer service manager was the worst. He screamed over me and hung up the phone on me. I believe this business is willingly and knowingly selling a headlight assembly that can cause serious harm to consumers.Desired SettlementFirst, I would like to be sent the 4 light bulbs that are needed for the assemblies to work correctly, or for 1A Auto to pay for the cost of having a professional mechanic fix my non-working headlight assembly. Second, I would like Revdex.com to take swift action against 1A Auto for despicable selling practices of selling headlight assemblies where the bulbs that are included will break shortly after installing WITHOUT WARNING to the consumer. Third, I would like Revdex.com to take swift action against 1A Auto for terrible customer service where they shout at and degrade consumers over the phone. Fourth, I would like Revdex.com to mandate that 1A Auto update their consumer website so that buyers are aware that any bulbs that are included with headlight assemblies are "test bulbs" from the manufacturer and must be replaced prior to installation.Business Response Hi,I did speak to this gentleman a few days ago and tried to inform him on how these are sold and how our warranty works. Before that he spoke to one of our techs and to another rep that tried to explain the same. Unfortunately this customer became very unreasonable and when speaking to one of our reps he was demanding that we refund him for the whole order so he can purchase bulbs. Our policy states that in case these assemblies came with bulbs that we do not cover these under warranty and just the headlight assembly itself. Also, he wanted us to buy him four new bulbs when in this case only one had gone out. For good customer service I was going to give him $10 back so he could purchase a bulb even though we don't cover them under warranty but he wanted all four. Customer then mentioned he wanted all four and that he was calling an attorney as well. For our protection once a customer mentions or threatens legal action we are to politely let customer know that we have to stop any further communication and will only speak to their attorney before terminating call.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I'm shocked at the fallacy of this response. To be clear, 1A Auto consistently told me "bulbs are not included" multiple times when I spoke with them on the phone. It was only when I pressed them and explained that bulbs were included, did they readily admit that "the bulbs included were manufacturer test bulbs" and that I "should've known that they were test bulbs and replaced them on my own." As a consumer HOW AM I TO KNOW that when I purchase a product from 1A Auto that they will send a product with "manufacturer test" parts that only last a few days. Instead is it not more reasonable that I would assume that the bulbs included with the headlight assembly would be fully functional? IN FACT, THE PRODUCT PHOTO ON 1A AUTO's WEBSITE SHOWS TWO BULBS IN THE ASSEMBLY. THE SAME TWO BULBS THAT WERE INCLUDED IN THE PRODUCT SHIPPED TO ME. And Yes, I wanted 4 bulbs - four fully functional regular working bulbs - even though only 1 bulb went out, because as I have now learned all bulbs shipped to me (4 in total) are merely "test bulbs" and will soon go out. This "policy" 1A Auto refers to in their response to my complaint is nothing more than a policy to scam consumers by selling consumers faulty headlights and cause us serious harm. I am still requesting that the Revdex.com take action on the following four items. First, I would like to be sent the 4 light bulbs that are needed for the assemblies to work correctly, or for 1A Auto to pay for the cost of having a professional mechanic fix my non-working headlight assembly. Second, I would like Revdex.com to take swift action against 1A Auto for despicable selling practices of selling headlight assemblies where the bulbs that are included will break shortly after installing WITHOUT WARNING to the consumer. Third, I would like Revdex.com to take swift action against 1A Auto for terrible customer service where they shout at and degrade consumers over the phone. Fourth, I would like Revdex.com to mandate that 1A Auto update their consumer website so that buyers are aware that any bulbs that are included with headlight assemblies are "test bulbs" from the manufacturer and must be replaced prior to installation. I am thankful my wife was not injured in an accident as she was forced to drive around at night without a working headlight because of 1A Auto's shameful business practices. 1A Auto is willingly and knowingly selling a headlight assembly that can cause, and most likely will cause, harm to consumers. Final Business Response Unfortunately we cannot provide any bulbs as we do not carry bulb here separately and I did explain that to the customer when we last spoke. We will also not cover any labor costs on something that is clearly not warrantied by our policy and do not normally come with the product. If customer is not satisfied with the product we do have a 60 day company guarantee in which we will cover any shipping costs back and fully refund the customer once the items are received and valid in the first 60 days after the original purchase date.

1A Auto is not where you want to buy anything from. My entire experience was bad.
I received incorrect customer service from 1A Auto. The customer support assistant told me the package had been returned to sender however the parcel was sitting in the post office without the complete address on the label. The shipping label only included one line of the shipping address, not the two I put on the website. If I enter two lines on the website for the shipping address, the product will not come to the correct location unless the two lines are printed on the shipping label. Not a difficult concept.
In addition, 1A Auto's product was incorrect. It did not fit. I was told "This part is GUARANTEED TO FIT a 2008 Dodge Ram 2500 Truck". My truck is stock and the part does not it.

I was told that I could not return a rear wiper motor because it was electrical. I never saw this on the web site when I placed my order.My read wiper stopped working on my wife's 2004 Tahoe. After much research on the internet I ordered a rear wiper motor from 1A auto as that sounded like that was the problem. I got motor no problem. After I got the part I found out that it was not the motor it was a rear hatch switch issue. So I wanted to return the motor. I called the 800 number and left a message as asked saying they would contact me with in 24 hours. 3 days later I called back and got a hold of a real person. I explained that I wanted to return the motor as that was not my problem. I was told that because it was considered an electrical part that it could not be returned. I never saw this on the web site when I ordered the part. They told me that I should have taken the car to the dealer to have it looked at first. I thought that was the advantage of researching and ordering the part from them as to not to have to go to the dealership and pay them to tell me what was wrong. I still don't see where the motor is considered as an electrical part and can't be returned. This is a bad practice as I wont be ordering from them again. I just want my money back. They can test the part to verify that it is still brand new and works. If it doesn't then I don't expect a refund.Desired SettlementI just want my money, minus shipping, returned. They can test the part and verify that it still works and is brand new just like I received it.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]What was quoted to the customer is correct and is our policy. It is the customer's responsibility to have the issue properly diagnosed in order to know what part will resolve the issue. The link to our policy page is http://www.[redacted]/customer_service/returns_and_cancellations and it states in the "Customer Responsibility" section: "Please CAREFULLY inspect items prior to installation. This includes prior to delivering them to a third party for installation. We reserve the right to charge a restock fee or refuse credit on parts that have been installed or attempted to install." Also, in the "Specification and Exclusions section, it states, "Parts that have been installed cannot be returned for credit, only exchanged for a replacement". Unfortunately, the way this situation was handled by Mr [redacted], the Windshield Wiper Motor had to be installed to find out if it was going to fix the issue. We are sorry to hear that it did not resolve the issue, but we do not accept the return of parts that have been installed. Once the part has been installed or an attempt to install has been made, the part is considered used and no longer resalable as we only sell this as a new part. At this time, we will not be refunding Mr [redacted].Consumer Response [redacted], thank you for your time. Their response is not acceptable as is. The part was never installed in any shape or form. The part had nothing to do with finding out the real problem. It was not until I had the battery tested and replaced did someone suggest to me the real reason of the issue. If they want to charge me a reasonable / standard restocking fee I understand that and ok with that. Let me know if that is acceptable to them. If not then we'll have to explore other options with your help to resolve this issue.[redacted] Please support me as I cycle 150 miles to find a cure for Multiple Sclerosis: http://main.nationalmssociety.org/site/TR/Bike/TXHBikeEvents?px=XXXXXXX&pg=perso...⇄ id=XXXXX Final Business Response Although it is one of our general policies that we do not take back electrical parts, we are willing to make an exception in this case. We will not charge a restocking fee, but simply ask that you cover the return shipping costs. Please return your order within the next 30 days. Your Return Authorization Number is RMAXXXXXX. Please clearly print this number on the outside of your return package. Once we receive your return, we will issue a refund for the cost of the part. The refund will be in the amount of $199.45. Please note that the amount does not include the cost of the freight you paid at the time of purchase. We appreciate your understanding as we have worked to get this resolved, and hope that you find this to be an agreeable resolution. Thank you.

I ordered a brake kit from 1a auto off of ebay and when I got them installed these made me truck vibrate to where I almost lost control.I bought a rear brake drum kit from 1A Auto off of ebay and they said they were ready for install. Me being a mechanic in the US Army and a buddy that is certified to install brakes put them on and for like 2 days they were fine on the city streets. I had to drive into work and when I merged off of the highway ans started to slow down my vehicle shook violently to where I almost crashed my truck. I then took it into Lew Schwab and hasd a brake inspections done on them and they told me that me rear brake drums weren't properly machined well and that was causing them to vibrate. So I needed my truck back to be able to go to work and had them machine them which costed me $93.12. After I got ahold of 1A Auto and talked to them for about the past three days a lady name [redacted] told me that since they weren't installed by a real mechanic they could only give me half of the money back. I feel this is a low ball and I only wanted the price of the resurfacing back not the full price that I paid for them which was over $160 for the whole kit. While I was talking to [redacted] she started to get rude and telling me that there is nothing else they can do since they weren't installed by a mechanic which they were but I don't have proof. I think they just wanted to get this done and in a rush to complete this and this is very disrespectful since I could have sued them if I was to get into a car accident with there product on my truck and not being able to stop properly. All I wanted was the resurfacing fee back thats all. I bought these back on 21 May 2014 through ebay using paypal. The problems started on 4 June XXXX X days after they were installed and I had them resurfaced on 6 June 2014.Desired SettlementI am just wanting the $93.12 back for the resurfacing fee of having to get ready for installation parts fixed. They are only going to give me back half.Business Response Hello,Customer will receive a refund up to his original purchase price. No further action is necessary. Since we already are in process of refunding $46.56, we will now process further an additional $113.84, this will equal to a full refund of the original purchase price of $160.40 this will reflect on the customers original form of payment within 3-5 business days.This action in no way infers we are at fault, but dictates a care and concern for our customers to be fully satisfied.Thank you

I ordered my parts for my 2004 ford explorer on the 24th and here it is the 27th and already got all my part L's will never use any one else again super cheap and enerything in great shape only thing that could use some upgrade is the packaging other than that no complaints

I purchased some struts from 1Aauto and I had them installed. the result was the car sat about 4 inches low in the front. I inform the company about the issue and I was told to submit pictures to my car along with my Vin number. Long story short, They came to a conclusion that the car look the same as the other pictures on the Internet and so they would not exchange the defective parts.

I purchased some struts from 1Aauto and I had them installed. the result was the car sat about 4 inches low in the front. I inform the company about the issue and I was told to submit pictures to my car along with my Vin number. Long story short, They came to a conclusion that the car look the same as the other pictures on the Internet and so they would not exchange the defective parts.

Rotor is completely smooth - but something is causing a noise. Tried to get them to replace just the rotor instead of the entire set. they will not.Great service as far as shipping. But the product I purchased is junk and now I cant return. I contacted them with what might be causing the issue and opened my mouth that I thought the caliper was sticking (wasnt) but now that I have said that they argue that the pads/rotor were damaged. no the rotor had a line that is visible in it the metal but is completely smooth to the touch. so I took a chance. this will teach me to go the "cheap route".Desired Settlementid like to have the rotor and wheel set of pads replaced. Purchased 4 rotors (Front/Back) and pads (Front/Back).Business Response Hello,Yesterday Thursday 5/14 approximately around 12:30p one of our senior tech reps reached out to customer and we came to the conclusion that the brake rotor was indeed defective because on how the groove was set on the rotor. We sent out a $0 replacement rotor to replace the defective one and according to my senior Tech customer was satisfied with the way it was handled. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes - I had already responded to Revdex.com that 1Aauto did exactly as they said they would. They have impressed the heck out of me. Yes it took some talking but in the end they took care of me!Thank you 1Aauto. You have definitely gained a new customer

I got a part from this company and 70$ and it destroyed 1500$ worth of parts would like them to pay for the damages.I orderd there part july 6th, installed much later, ordernumber :INVXXXXXXXX my customer id:XXXXXXXX, for part I payed somewhere around 70$ and for the repairs and parts that are now needed is going to be 1300$-1500$ ish ill have an exact number later.I purchased a idle air control moduale from 1Aauto and got it installed. the next day that car would not start. I towed my car to the dealership and they said that the idle air control moduale overheated and burnt out my ECU and Immoblizer. And that it would be around 1300-1500$ to fix.I told 1Aauto about it and they said they would not pay a penny. Then they called me back and said that they will pay for it they just need some info to be sure. So I sent the info requested. They wanted more info that they did not have enough info to make a decision, so I put them incontact with the dealership so info could be exchanged freely. But before the dealership could get them the info they requested. they called me and said they would not pay, and gave really sketchy reasons at that. The one he stuck with although was "they dont know if my old idle air control moduale destroyed everything or theres" when the dealership said that theres was running hot and destoryed everything? it just doesnt add up to me. so after like 5 weeks or so of talking to them. they came back and said they wouldnt pay even though before they said they didnt have enough info to make a decision. with no real reason why and every reason they tried to give was proved wrong by the dealer who is with the car. They made me send the part back to get rembursed for that as well. and I still to this day havent seen any money for that as well.at this point I am haveing the car fixxed and will pay for the repairs wendsday or sunday when the car is done. I just want to be rembursed for the amount of the repair that there part has caused me, and the part that I had to send back. If you need any more info please give me a call and thank youDesired SettlementI just want to be rembursed for the cost of the repairs and rembursed for the cost of the part I had sent back.Business Response Hello,I spoke to our senior tech [redacted] who has been dealing with this situation and he spoke with a mechanic by the name ** at the [redacted] dealer. The mechanic explained that vehicle was towed in as it would not start. The reason the vehicle was originally brought in was to have the key programmed as the customer had already changed the ECM (car computer) and immobilizer which is what prevents the engine from running unless the proper key is present as well as the part purchased from us which is the Idle Air Control Valve or IAC for short. The programming of the key did not work so a new immobilizer was installed and that did not work as well.They also tested the ECM and that was also inoperable. The mechanic then tested the IAC and found 120Amps with the tool they used. OE spec should be between 24-32 according to them.On 8/18 [redacted] our Senior Tech spoke to and E-Mailed the service guy to acquire more information. Here was his e-mail.Hello [redacted]I appreciate you taking the time on the phone today with me. Please attach the pics as requested of the visually damaged parts in relation to the stepper unit and of the complete report for the diagnosis, questions and details. Parts costs and labor charges to repair the vehicle but has yet to receive it.So our conclusion to why we denied the claim was There is no definitive information to show that the OE IAC did not cause the initial damage to the vehicles ECU and immobilizer. No documentation of initial diagnoses. Vehicle towed into shop inoperable and not running. Shop tested 1A IAC part to find inoperable but no proof that the OE IAC didnt cause all issues before hand.So the mechanic at [redacted] could not confirm or deny that our part was what caused the damage to his vehicle as he didn't do the original diagnosis before customer changed parts. The other thing that was taken into consideration is that these particular [redacted] models are known to have the same issue customer is experiencing when the original IAC that came with the car fails. Regarding the refund for the part I will do a refund today for the amount of $70.95 and customer should have it in his account in 1-3 business days. The refund confirmation is RTNXXXXXXXX.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You closed a claim before all information was received. I don't know if you used licensed adjusters,but to the best of my knowledge a claim can't not be closed on the customer until all info is received to be able to make the claim come to a close. (Customer does not a have a time limit it's just the faster they get in the info the faster it is to be claimed.) You say that u don't know if my old IAC or this one destroyed my car. I still own the old one and can have it tested that would give you a definite answer. Old immoblizer was replaced because car would not start. I can put you in contact with the people who did the repair on that as well. To me it seem you just would not like to admit to the fact that your iac was running 4x hotter then it should have been. (As you mentioned above) and destroyed expensive parts on my car as the dealership mechanic told you.over the phone and written on paper. I tried going though your claim process and that did not work nor did it seem like yall wanted it to. The bottom line is your iac was running 4x hotter then it was suppose to and burnt out the parts that it was connected to. I really don't know what more proof your company needs to own up to this.I was willing to give all of the info that 1AAuto need but yall don't seem to want it. to me it just seems like u want it shut and not to pay.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I totally understand and am listening to what you are saying, but the fact of the matter is you have not listened to a word I have said and it is very frustrating. I will address everything you have just said instead of pretending like you didn't say anything like you just did to me.1)Yes the trouble code told me what direction to go, and yes if I was alone it would have been as about as vague as stating that a book is in the automotive section of the library. Like you said, but it was not because I had an experienced tech there with me. And based on my low almost stalling idle at a stop he told me that my IAC would need to be replaced. I'm sure he had other reasons as well, but he knew what was wrong and told me how to fix it.2) The immobilizer that you keep coming back to was replaced AFTER your part was installed. The place I took it to first thought that, that was the problem, When it did not fix anything they told me to take it to a dealer which I did.(I think this also answers the start of your (3) statement)3)This is all the questions that the mechanic had written on the paper. -Computer was replaced months before due to some water damage. This problem was fix by replacing the computer by a reputable company and car ran great after new computer was installed so that was not the problem.-Again old computer was replaced months ago the old computer is long gone.-Old immobilizer was replaced due to not starting AFTER I installed your part.-The keys I have no way of knowing if they where original I did have one made by the dealer and the other came with the car when I purchased it.-Yes the keys worked perfectly before.-AES Auto Electric Services replaced the computer. I have offered to put yall in touch, but you do not want to talk to them so I don't see how this question is relevant.-The was not running for 1 week before it hit the dealership that's how long it took AES to get the immobilizer and install it.Things that you said that I would like to address.-You then go on to say..""Techs statements on repair order:Possible computer damage due to IAC being inoperative. So if the OE part was defective, this could have been the original reason why the immobilizer and ECU "COULD" be bad.""[redacted]I want to point out at NO POINT and NO WHERE written on the paper did the tech say this.This statement is so far off from what the tech said its embarrassing.[redacted]-Now I would like to address this.""Hence the lack of proper diagnosing from the beginning is why technician could not confirm or deny that our part caused the damage.""[redacted]The questions written on the paper that is what every mechanic I have ever been to does, they do this so they can learn the whole story and properly diagnose so to say that they had a lack of proper diagnosis in the beginning really just shows that you are trying to make it look like they had no idea what was going on when really they where just trying to get the whole story. Like a good mechanic would do.[redacted]And lastly you say "NO proof" -Proof your computer was running 4x hotter then it was suppose to.-Proof a uninterested 3rd party the dealer said it caused the damage.-Proof when everything was replaced car now runs perfectly.-Proof car didn't stop working until your part was installed.And lastly I would like you to respond to this.-To me it seems like the only leg you really have to stand on is that you say my part could have caused the damage and yours just "Finished it" even if this was the case I still think you should pay, BUT I have talked to the dealer and they can have the old part sent out and tested. It is $150 to do this. I will come out of my own pocket to pay for this. IF you guarantee payment of my claim and the extra $150 if they find that my part was not the one to cause the damage. Otherwise I'll drop everything.I think this is 100% fair, if you have a better idea let me know. But I'd think anyone would agree.Final Business Response Hi, My tech [redacted] reached out to [redacted] and both are working to get this resolved. Hopefully we'll have a full resolution sometime this week.

I ordered a headlight assembly which requires 5 light bulbs, 2 of which were included. The 2 bulbs that were included stopped working very soon.I ordered two headlight assemblies from 1A Auto, [redacted] MA, XXXXX for my wife's Jeep Grand Cherokee. The headlight assemblies require 5 light bulbs per assembly, 2 bulbs per assembly (total of 4) were included. The two bulbs that were included were for the main light and the bright light in the assembly. The three that were not included were two for the dim parking-lights and one for the blinker. I ordered part# 1ALHLXXXXX & # 1ALHLXXXXX on June *, 2015. Invoice # INVXXXXXXXX. On Saturday July 25, 2015 one of the bulbs that was included inside the passenger-side assembly stopped working. Luckily, no accident occurred while driving around at night with no headlight. The bulb that stopped working was for the main light, and yes it was included with the assembly I ordered. I called 1A Auto on Monday, July 27 and 1A Auto customer service simply stated that "bulbs were not included". But bulbs were included with the headlight assembly. After explaining that bulbs were in fact included, then they readily admitted "well those bulbs that were included are test bulbs from the manufacture and are only supposed to last a few days. You should've known that and replaced them on your own." I am FURIOUS that this company would knowingly sell me a headlight assembly for my car with "test" bulbs that only last a few days WITHOUT WARNING ME. The headlight is major safety component in operating a car. Who knows how many car accidents and fatalities have been/will be caused by their disgusting selling practices. There are installation instructions and videos included on their website. Neither of which describe having to replace the "manufacturer test lights". To top it off their customer service was horrible. I spent all day on Monday, July 27 on the phone with them. An individual named [redacted], who identified himself as a customer service manager was the worst. He screamed over me and hung up the phone on me. I believe this business is willingly and knowingly selling a headlight assembly that can cause serious harm to consumers.Desired SettlementFirst, I would like to be sent the 4 light bulbs that are needed for the assemblies to work correctly, or for 1A Auto to pay for the cost of having a professional mechanic fix my non-working headlight assembly. Second, I would like Revdex.com to take swift action against 1A Auto for despicable selling practices of selling headlight assemblies where the bulbs that are included will break shortly after installing WITHOUT WARNING to the consumer. Third, I would like Revdex.com to take swift action against 1A Auto for terrible customer service where they shout at and degrade consumers over the phone. Fourth, I would like Revdex.com to mandate that 1A Auto update their consumer website so that buyers are aware that any bulbs that are included with headlight assemblies are "test bulbs" from the manufacturer and must be replaced prior to installation.Business Response Hi,I did speak to this gentleman a few days ago and tried to inform him on how these are sold and how our warranty works. Before that he spoke to one of our techs and to another rep that tried to explain the same. Unfortunately this customer became very unreasonable and when speaking to one of our reps he was demanding that we refund him for the whole order so he can purchase bulbs. Our policy states that in case these assemblies came with bulbs that we do not cover these under warranty and just the headlight assembly itself. Also, he wanted us to buy him four new bulbs when in this case only one had gone out. For good customer service I was going to give him $10 back so he could purchase a bulb even though we don't cover them under warranty but he wanted all four. Customer then mentioned he wanted all four and that he was calling an attorney as well. For our protection once a customer mentions or threatens legal action we are to politely let customer know that we have to stop any further communication and will only speak to their attorney before terminating call.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I'm shocked at the fallacy of this response. To be clear, 1A Auto consistently told me "bulbs are not included" multiple times when I spoke with them on the phone. It was only when I pressed them and explained that bulbs were included, did they readily admit that "the bulbs included were manufacturer test bulbs" and that I "should've known that they were test bulbs and replaced them on my own." As a consumer HOW AM I TO KNOW that when I purchase a product from 1A Auto that they will send a product with "manufacturer test" parts that only last a few days. Instead is it not more reasonable that I would assume that the bulbs included with the headlight assembly would be fully functional? IN FACT, THE PRODUCT PHOTO ON 1A AUTO's WEBSITE SHOWS TWO BULBS IN THE ASSEMBLY. THE SAME TWO BULBS THAT WERE INCLUDED IN THE PRODUCT SHIPPED TO ME. And Yes, I wanted 4 bulbs - four fully functional regular working bulbs - even though only 1 bulb went out, because as I have now learned all bulbs shipped to me (4 in total) are merely "test bulbs" and will soon go out. This "policy" 1A Auto refers to in their response to my complaint is nothing more than a policy to scam consumers by selling consumers faulty headlights and cause us serious harm. I am still requesting that the Revdex.com take action on the following four items. First, I would like to be sent the 4 light bulbs that are needed for the assemblies to work correctly, or for 1A Auto to pay for the cost of having a professional mechanic fix my non-working headlight assembly. Second, I would like Revdex.com to take swift action against 1A Auto for despicable selling practices of selling headlight assemblies where the bulbs that are included will break shortly after installing WITHOUT WARNING to the consumer. Third, I would like Revdex.com to take swift action against 1A Auto for terrible customer service where they shout at and degrade consumers over the phone. Fourth, I would like Revdex.com to mandate that 1A Auto update their consumer website so that buyers are aware that any bulbs that are included with headlight assemblies are "test bulbs" from the manufacturer and must be replaced prior to installation. I am thankful my wife was not injured in an accident as she was forced to drive around at night without a working headlight because of 1A Auto's shameful business practices. 1A Auto is willingly and knowingly selling a headlight assembly that can cause, and most likely will cause, harm to consumers. Final Business Response Unfortunately we cannot provide any bulbs as we do not carry bulb here separately and I did explain that to the customer when we last spoke. We will also not cover any labor costs on something that is clearly not warrantied by our policy and do not normally come with the product. If customer is not satisfied with the product we do have a 60 day company guarantee in which we will cover any shipping costs back and fully refund the customer once the items are received and valid in the first 60 days after the original purchase date.