21st Century Auto Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have since bought a BMW from another dealerAnd after some research of reviews left by numerous consumers, we are relived that the deal fell apartI don't know how they stay in businessThey can keep their cars Regards, [redacted]

Dear ***We are sorry to hear that you feel that there is something wrong done towards youWe strive to make sure all of our customers receive best serviceRegarding your issue we must note that ALL cancellation fees either from insurance company or from dealership were properly explained to you We issue all refunds to our customers properly and in timely manner.If you fell that there questions that are not answered to you, please, contact our accounting office.Best regards, Andy

Hi, ***After purchase of the vehicle you brought it to your own mechanic for inspectionThat expense is not covered by usLater you brought vehicle to us noting issue with engineVehicle was transferred to Chevrolet dealershipThey found manufacturers defect in engine and replaced it with brand new engineOur dealership allowed them to replace radiator, and we paid for it.Vehicle price is not renegotiable and you are not entitled to any refunds from itAdditionally absolutely all information about pricing and any additional items/rebates/discounts are found online by every single vehicle ad.We sincerely apologize for any inconvenience caused to you.Best regards,21st Century Auto Group, Inc

Hi ***When it comes to used cars it is nearly impossible to find exact matchHowever we are still committed to find you compatible car to you and replace with no additional costs to youPlease, contact your sales person to discuss it further, plus all other remedies we offered to you.Best regards, 21st Century Auto Group Inc

Our sales manager has been in daily contact with Mr.R [redacted] and has explained this problem with his vehicleWe have spoken to the Jeep Service department and they have advised us that the part that is needed to repair this vehicle due to manufactures negligence in a defective part , and is in back order from CanadaThey are awaiting for them to send the specific parts in order to correctly process and repair the vehicleWe have explained that to the customer and are in constant communication with Jeep Service departmentIn regards to the rental, we have been awaiting authorization from the Jeep corporate company to allow for a loaner We explained to the customer that Jeep is now in complete guarantee that they will 100% reimburse the customer for a rental car until his vehicle is repairedWe have spoken to [redacted] and he is very appreciate and happy with us and is satisfied with our efforts in this unfortunate situation

Dear, ***We strive to have all our customers satisfied with our serviceHowever sometimes it is hard to find answers for unsubstantiated claimsDeal was worked out in full faith and honesty, and everything was explained to youWe apologize for any misunderstanding.Best regards,21st Century Auto Group

Hi, [redacted] Verified information with my management, you already have plates and registration in your possessionFor money owed to dealership, please, refer to signed Promissory Note for terms and conditions.Best regards, 21st Century Auto Group, Inc

Complaint: [redacted] I am rejecting this response because: Everything in the response was a complete and total outright lieThey did not fix the thermostat, check engine light or tire pressure sensorsThey don't even have a shop on site to fix anythingCentury had my car at there location for weeks and not only didn't fix anything, and they didn't respond to any of my callsWhen I went to pick up my car after weeks, I drove off the lot and the check engine light and tire pressure sensors were still onAnd since my first complaint to them my car has been back in the shop and has had the exhaust manifold replaced which cost another $1,and the $I spent on the warranty from Century barely covers any repairsI have since spoken with many ex sales people including my sales person Issac about the way Century does business and they are all in agreement, Century and it's employees are out to scam the public and the track record they have proves itAlso, I am still waiting for my refund from the service contract that I canceled in OctoberIf the Revdex.com needs documentation, I have receipts from [redacted] confirming repairs, confirmation from the warently company they aren't covering repairs that Century new about prior to selling me the vechicle, hundreds of phone call records with no returned calls, etcI unfortunately have wasted a ton of time, money and energy, and I am trying to help others from doing the sameCentury Auto Group should not only be downgraded to an F business rating, they should not be permitted to do business Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: When I called the warranty company on 8/6, I was informed that the coverage had been cancelled on 7/That's days after the purchase of my vehicleIf what you stated in your response is true, why was it cancelled and by whom? Regards, [redacted]

In response to [redacted] we are attaching a service report performed by [redacted] to whom we out-sourced his vehicle to, they replaced the fuel pump and DMTL pump, they smoked tested the vehicle and all was good I apologize for stating that he lives in Florida, but the address on his contract is [redacted] *** [redacted] **, regardless we would like to offer him a trade on the vehicle he purchased from us for another [redacted] if he is interested in trading his vehicle for another of the same he can contact [redacted] our (General Manager) who would be willing to help him find a vehicle he is completely satisfied with

Dear, ***We apologize for inconvenience you have experienced.There are few notes we have to make regarding your commentsWe did address your concerns after your purchaseYou were asked to bring vehicle to our dealership, so we can check and make necessary repairs to your vehicleWe did change thermostat, which was causing check engine light to come on, and we did change tire sensors, which were causing tire light to come onThermostat service were also included in your assessment that you received from your local MB dealer who estimated that repair at $Other things that your MB dealer wrote up in their assessment were regular scheduled maintenance services that were due based on their scheduled maintenance program, which included services like - fluid flushes, brand new tires ( tires alone were $1400), new wipers and so on.On a quick note we must mention that this is eight model year old car, and as much we are willing to help you out with any problems you may encounter, we can not take burden to rebuild this car to a new state as you may wishThere always will be maintenance required on your part to ensure your vehicle lasts and performs.Once again our sincere apologies on your negative experienceWe strive to help our customers always and to the fullest extent possible.Best regards,21st Century Auto Group

Hi ***First of all, we apologize for any inconvenience we caused youReplying to your concern, we must note that we do our best effort to have all departments within company to share and update information as fast as possible, however, we can not guarantee stockVehicle can be moved to service, detailing, auction, test driven or being soldWe work on first come first serve basisIt is our ultimate effort to ensure every customers satisfaction, and we feel awful if we don't succeed in thatOne more time, we would like to express our sincere apologies, and if there is anything we can do for you, please, don't hesitate on calling us.Best regards,21st Century Auto Group Inc

As we had explained, earlier we were awaiting a part from Canada After speaking with Jeep, we were guaranteed that they would reimburse 100% of the loner vehicle If we did not care about customer service we would not have been in contact with Jeep to assure that the rental was covered We did our best to accommodate the customer and make sure that he was fully aware of what was happening with the car with daily contact

Complaint: [redacted] I am rejecting this response because: I would not have purchased a car with clearly visible white spots on the hood & Bold TiresI was promised, the removal of the spots to sign car papers at the last day of the monthI was told "We are a big dealership, we will take care of it"In addition to the spots on hood, I was promised used tires which still have 3/life left in them by the Sales Manager [redacted] and Sales person [redacted] [redacted] was to provide tires within weeks of purchaseI am not satisfied with either of those promises and I am left with completely bold tires and spots on the hoodCompletely bold tires are for sure a hazzard on road during this time of the yearPlease see attached document with Sales Manager ***'s Hand writingI am also questioning their documentation processCopy of the "WE OWE" submitted with response is an older version.I have complied with every request dealership have madeHowever, they have failed to comply with their customer service and satisfactionEven after months, Not a single phone call was made by the management team to me to rectify this situaitionThey clearly do not care.Hense, I am demanding either of the two things, Complete two promies in one visit or provide full refund Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Our Service Contract has been cancelled on 11th April after requesting [redacted] directly and they assisted us in cancelling as Miss [redacted] from day was not ready to cancel the contract and she gave excuses saying that we have taken loan from financial institute so she cannot cancel the warranty even though it was clearly documented that anytime we can cancel the warranty contract Regarding the refund, it was [redacted] (the company) representative who told that I am eligible for full refund but I got was just USD out of USD on 18th May On 20th of May on a conference call with a representative from [redacted] , myself and Tania from 21st Auto group, Taniya agreed that they need to pay me back the full refund as she understands what’s going on and she promised me thatwithin week I will get my full refund backI was finally relieved and waited patiently for another week i.etill 27th May But I didn’t get any refund from 21st Century Auto Group and I called them many a times for my remaining amount, finally after repetitive calls Miss [redacted] was on the call and she said very rudely that whatever we had to give you back we have given and she is not going to pay the remaining amount and started explaining some prorate basis which is without any logic, because we cancelled the contract within the time period, so there was no question of any prorate Even [redacted] has clearly told that we cancelled it within the time period, so we are eligible for full refund and same was agreed by MsTania in the conference call We waited patiently for whole + months and even followed up with them every week, Ms [redacted] is not refunding the amountShe gives excuses saying we took loan from financial institute so they cannot refund I don’t understand this logic at all and secondly when USD was refunded, then why the remaining amount was not refunded with that amount? After waiting patiently I have come here because Miss [redacted] always has ignored to pay the refund back and always being rude while answering the calls Interest is calculated on the full principal amount, as my principal amount was not reduced due to delay in refund, I paid extra interest without any reason any person will know thatI request Revdex.com to ask 21st Auto group to refund my remaining amount with proper specific date that when they are going to refund my amount backI need answer from 21st Century about the mental harassment they have caused me during this whole time Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: The link you sent me is for a Jeep that is equipped with UconnectMy Jeep is not a and not equipped with Uconnect or BluetoothAnd the vehicle not only stated on the window sticker as you mention that it has Uconnect, it says the following (since you cannot open the attachment) " VEHICLE PACKAGE CONNECTIVITY GROUP INCLUDING UCONNECT VOICE COMMAND WITH BLUETOOTH"That could not be more clearAnd in addition to my paperwork saying that the vehicle has this package, your Salesman, Rob, told me that it did as wellSo yes, I was completely mislead and I'm not sure how you can make the argument that I was not.
Regards,
*** ***

Regarding *** *** Revdex.com Complaint As per our agreement, 21st Century Auto Group will make the remaining payments of your Nissan Rouge #*** The remaining ten payments of $will be paid to *** *** *** *** chk#*** We will also return the *** *** #*** to our local
*** dealershipSee attached documents. In regards to the plates and registration 21st Century Auto Group outsources out of stateThe paperwork is currently being processed and ***’s temporary plates do not expire until 8/6/15. I spoke to *** *** on 7/30/regarding the down payment and I am currently working to get more information from her to resolve this matterDue to unforeseen circumstances the process took longer than expected by the finance institutionWe have now resolved the issue and we appreciate your cooperation and understandingThank youTell us why here

As stated to *** *** when he spoke to our accounting department, a refund check for the difference will be ( was mailed out 4/29/2016)Check *** for the payoff difference of *** *** ***Please close complaint as satisfied by 21st Century Auto Group

It was evident that the salesman Eric was trying to get *** *** the best deal, unfortunately the offer presented by Eric was not accepted by the manager therefore the car could not be sold at the price As stated earlier we do apologize for inconvenience *** *** and his wife experienced in our dealership