21st Century Auto Group

Complaint: [redacted]
I am rejecting this response because: absolutely nothing was explained to me. I went into the dealership looking for an explanation on how they calculated that of the $800 I paid for their Gap insurance, only $600 was going to be refunded to me. The only response I was given was this is what we have for you take it or leave it. The Owner of the dealership himself told me that nothing needs to be explained to me and to never step foot in his business again. I will not accept anything less than a proper explanation on how the refund was calculated as I do not agree with it at all.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: When I called the warranty company on 8/6, I was informed that the coverage had been cancelled on 7/30. That's 26 days after the purchase of my vehicle. If what you stated in your response is true, why was it cancelled and by whom?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The amount on the check sent to the bank was not in the amount of $30800.00 that was agreed upon on the sale/purchase contract as payoff.The difference should be remitted to me as two payments were withdrawn by the bank from my account due to non timely payoff by 21st Century.
Regards,
[redacted]

When [redacted] purchased an extended warranty from 21st Century Auto Group, since customer was unsatisfied we tried to provide customer with different options of warranties.  [redacted] has refused all warranty sold by 21st Century Auto group therefore we have canceled his warranty effective...

February 17th 2016. We have also issued and sent a check to [redacted] on February 26th 2016 check No. [redacted] Please close this complaint as 21st Century Auto Group has complied with customers request.

[redacted] Warranty has been canceled as requested and all phone calls have been answered and returned. [redacted] been told on numerous occasions she will be refunded full amount for warranty as advised by [redacted] the finance manager and the warranty company. Our warranty cancellation...

department representative has away for the past few weeks but will be returning back to work and will issue a refund check for [redacted] Warranty cancellation as soon as she returns. We have tried to explain this endless amount of time to [redacted] to please be patient as we will honor our word.  In regards to her loan interest concern [redacted]s monthly payment will not change once she is refunded her warranty, as the refund will go toward her principal balance to the financial institution who she is financing her loan through.

[redacted]Firstly, I want to apologize about the amount of time it has taken for your spare key. Upon this complaint I looked into your deal and saw the agreement of the spare key. Due to security, the customer must go to a dealership with the vehicle registration and drivers license to ask for a...

spare key to be made. Today, August 7, 2015, I have sent a check to your address using [redacted] The check for the amount of the spare key will arrive to your location by 7/10/15. With this you can go to your dealership of choice and receive a spare key. I have sent a copy of the check and [redacted] shipment to your email that you have provided during our conversations.

All rebates that you qualified for, were applied to your purchasing price, we do not owe you any refunds.Thank you for your patronage.21st Century Auto Group

Dear, [redacted]Most of your statement is self explanatory. We did honor all agreements, even if we needed extra effort, expense or time. Vehicle was purchased by you in September of 2016, and you are inquiring about issues arising in May of 2017.Also, you made a wise decision to purchase...

extended powertrain warranty for your vehicle, which should help you along the road of ownership.Best regards, 21st Century Auto Group

Complaint: [redacted]
I am rejecting this response because:[redacted] I don't know how this happened I just got in the car to leave New Jersey and the odometer is  49624 which is almost 3000 more then when you sold it to me as 46k
Regards,
[redacted]

Dear [redacted]We are sorry to hear that you feel that there is something wrong done towards you. We strive to make sure all of our customers receive best service. Regarding your issue we must note that ALL cancellation fees either from insurance company or from dealership were properly explained to you....

We issue all refunds to our customers properly and in timely manner.If you fell that there questions that are not answered to you, please, contact our accounting office.Best regards, Andy

As we had explained, earlier we were awaiting a part from Canada.  After speaking with Jeep, we were guaranteed that they would reimburse 100% of the loner vehicle.  If we did not care about customer service we would not have been in contact with Jeep to assure that the rental was covered.  We did our best to accommodate the customer and make sure that he was fully aware of what was happening with the car with daily contact.

Complaint: [redacted]
I am rejecting this response because: This still does not sit well with me. Andy, I don't know what you were told happened by your people. But there was no "hard negotiations". I didn't haggle over the price of the vehicle at all! I didn't have a problem with it. What I did haggle over, and did have a problem with was the ridiculous fees that were trying to be applied. One for College Graduate ( which was waived because my wife graduated in May this year ), Two was Military Vet ( Which we did not qualify but Eric waived ) and Three was a Loyalty fee of $1000. We did not qualify for that either and that was included in the price. Now as ridiculous as it is to charge a customer $1000 just for buying a car from you I was willing to let it go. The salesman and I came to an agreement. The price was already agreed! I was purchasing the car! This is why I then gave Eric permission to run my credit! According to Eric's manager, Eric was never given permission by said manager to run my credit. Eric was reprimanded for this right in front of me! This manager started pushing me out of the door because "I wasn't even close on the price". Then afterwards he said it was because of the Military Fee that Eric waived. If I pay that fee then we have a deal. he tells me this AFTER telling me to have a nice day and thanks for coming????? This whole thing was poorly dealt with by the manager. We are talking about $800 here!!!! You mean to tell me that's not even close?!!!!! How is that not close?!!! Bottom line is the deal was made with the salesman. If he didn't have the power to waive fees or whatever then that should have been something to discuss after I left with my new vehicle. That is not my fault. The deal should have been honored. And after this whole thing I had some unpleasant words for the manager. I'm sure anyone would! The only way this gets resolved is I get the car I was there for the price that was agreed on. It's called CUSTOMER SERVICE!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
We have since bought a 2014 BMW from another dealer. And after some research of reviews left by numerous consumers, we are relived that the deal fell apart. I don't know how they stay in business. They can keep their cars.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

21st Century has issued a check to [redacted] for the payoff a 2012 [redacted]  21st Century Auto Group has issued a certified check No. [redacted] to [redacted] to pay off balance on Account No. [redacted] under [redacted]. Should you have any more...

questions or concerns please contact 21st Century Auto Group accounting department for more information. Please be mindful used vehicles are sold cosmetically AS-IS. We will not withhold or take anything the vehicle does not come with. We ask that [redacted] please call our facility at [redacted] and speak to his sales persons to schedule an appointment to have his vehicle detailed. As a courtesy to [redacted] we will be providing him with a user manual even though his vehicle did not come with one as soon as it becomes available to us. We will contact his directly.

Hi [redacted]First of all, we apologize for any inconvenience we caused you. Replying to your concern, we must note that we do our best effort to have all departments within company to share and update information as fast as possible, however, we can not guarantee stock. Vehicle can be moved to service,...

detailing, auction, test driven or being sold. We work on first come first serve basis. It is our ultimate effort to ensure every customers satisfaction, and we feel awful if we don't succeed in that. One more time, we would like to express our sincere apologies, and if there is anything we can do for you, please, don't hesitate on calling us.Best regards,21st Century Auto Group Inc

Hi [redacted]When it comes to used cars it is nearly impossible to find exact match. However we are still committed to find you compatible car to you and replace with no additional costs to you. Please, contact your sales person to discuss it further, plus all other remedies we offered to you.Best regards, 21st Century Auto Group Inc

Dear, [redacted]We strive to have all our customers satisfied with our service. However sometimes it is hard to find answers for unsubstantiated claims. Deal was worked out in full faith and honesty, and everything was explained to you. We apologize for any misunderstanding.Best regards,21st Century Auto Group

Complaint: [redacted]
I am rejecting this response because: The response is false and advertising is misleading. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Everything in the response was a complete and total outright lie. They did not fix the thermostat, check engine light or tire pressure sensors. They don't even have a shop on site to fix anything. Century 21 had my car at there location for 3 weeks and not only didn't fix anything, and they didn't respond to any of my calls. When I went to pick up my car after 3 weeks, I drove off the lot and the check engine light and tire pressure sensors were still on. And since my first complaint to them my car has been back in the shop and has had the exhaust manifold replaced which cost another $1,600. and the $4000 I spent on the warranty from Century 21 barely covers any repairs. I have since spoken with many ex sales people including my sales person Issac about the way Century 21 does business and they are all in agreement, Century 21 and it's employees are out to scam the public and the track record they have proves it. Also, I am still waiting for my refund from the service contract that I canceled in October. If the Revdex.com needs documentation, I have receipts from [redacted] confirming repairs, confirmation from the warently company they aren't covering repairs that Century 21 new about prior to selling me the vechicle, hundreds of phone call records with no returned calls, etc.. I unfortunately have wasted a ton of time, money and energy, and I am trying to help others from doing the same. Century 21 Auto Group should not only be downgraded to an F business rating, they should not be permitted to do business.
Regards,
[redacted]