21st Century Auto Group

Complaint: ***
I am rejecting this response because:I called when I was in the way to show room and I have been told it's theresalesman didn't even check for car he showed me others right away, I bought yesterday a car somewhere else and they told me other people complain the same that cars that they advertising are not there, just to draw people in showroom, and it's a known method that they used
Regards,
*** ***

Hi, *** From all your answers I clearly see misunderstanding of what installed and compatible (pre-wired) are meaning in your situationWe firmly stand on our ground that vehicle was not advertised wrongly, we have saved all images and vehicle online adBased on your note “grossly misrepresented” we understand you are completely unsatisfied with your truck, and as a good will remedy to your situation, you can bring your truck in to exchange for any other vehicleBest regards, 21st Century Auto Group

Hi [redacted]First of all we apologize for any inconvenience caused to you. As per our previous conversation you can take the car back to our dealership, leave with us to be fixed or trade in for any equivalent car.Best regards,21st Century Auto Group Inc

First of all, let me apologize to [redacted] for any and all inconvenience he and his wife experienced in our dealership. We are truly sorry. No one in our dealership had any intentions to make [redacted] and his wife feel uncomfortable.There was a simple misunderstanding in tough...

negotiation process in where deal stands. I spoke to salesman and manager about this, and they are truly sorry we were not able to accommodate [redacted]. Regarding [redacted] credit inquiry, it was requested and processed with customers signed consent and managerial approval.We would like to extend our apologies to [redacted] and invite him back anytime to our dealership so we can help him to his new car.Best regards,Andy J[redacted]21st Century Auto Group[redacted]

We apologize for the delay, unfortunately the state of New Jersey only allows 20 days on the Temporary registration and plates, however in this case the delay in receiving his plates and registration was due his credit union not providing us the proper lien information. its our...

responsibility to insure that all information provided to DMV is correct. The plates and registration were sent out on 02/06/2015, we have attached the [redacted] shipping label.  We spoke to the customer and we addressed this issue immediately, we would also like to offer a first service (oil change and car detailing), appointment made through our Service Manager [redacted]

The reason that the papers needed to be resigned was because we were working with the bank to get a lower interest rate for [redacted]  We were able to successfully get a lower rate on the vehicle, which is why she needed to come back in to resign.  The reason that the plates were delayed...

was because [redacted] owed the dealership the remainder of her down-payment.  Her DMV transaction was not submitted until we received the remainder of the payment.

[redacted]In case of this complaint I have no records of the Limited Lifetime Warranty allegedly being charged for $1,000.00 to your contract. The Limited Lifetime Warranty is an optional coverage given out by the dealership to save customers money on their deal while protecting...

their vehicle. By providing this option, 21 Century Auto Group accommodated the customer by adding value to the vehicle by providing the warranty. On 8/13/15 [redacted] spoke to the owner of 21 Century Auto Group, Dmitry Z[redacted] and was offered for customer satisfaction:  $500.00 and full service for a year on the house. The two combined are valued more than the $1,000.00. Through my research of the deal your contracts do not have additional money charged for the Limited Lifetime Warranty.

Complaint: [redacted]
I am rejecting this response because: I still have not received my car and every time I try to contact the company they don't answer me and refuse to talk to me. I haven't had my car for 7 weeks and they were suppose to have my car ready last monday. If I don't receive my car this week I want a total refund for the car. this is very bad customer service. I will not recommend this place for business. 
Regards,
[redacted]

In response to the complaint by [redacted], this vehicle was purchased by [redacted] in "as is" condition.  The stipulation of an "as is" sale was explained to [redacted] before purchasing the vehicle.  He agreed to these terms and purchased the vehicle.  We...

offered to do an inspection of the vehicle on premise.  I have attached a copy of the contract proving that he purchased the vehicle in "as is" condition.

Hi, [redacted]After purchase of the vehicle you brought it to your own mechanic for inspection. That expense is not covered by us. Later you brought vehicle to us noting issue with engine. Vehicle was transferred to Chevrolet dealership. They found manufacturers defect in engine and replaced it with...

brand new engine. Our dealership allowed them to replace radiator, and we paid for it.Vehicle price is not renegotiable and you are not entitled to any refunds from it. Additionally absolutely all information about pricing and any additional items/rebates/discounts are found online by every single vehicle ad.We sincerely apologize for any inconvenience caused to you.Best regards,21st Century Auto Group, Inc

Dear, [redacted]Your vehicle was serviced as you requested and ready for pick up, however you were willing pick up your vehicle at the same time as your mothers vehicle, and that vehicle was still in service with back-ordered part order from Mercedes Benz dealer.However, we do apologize for...

inconvenience you experienced with our dealership. We have issued you full refund of your deposit and mailed it to your address via certified mail. You can call dealership for tracking number.Once again our sincere apologies.Best regards,21st Century Auto Group

I apologize for the delay in response.  Attached you will find 2 documents with [redacted] signature affixed, that state the vehicle had 47600 miles at the time of delivery.  We have no way of verifying this now after the fact.  I have seen the photograph supplied to us by [redacted]...

[redacted] showing the 49K+ miles on the odometer, but there is also no way to verify when that photo was taken.  IF a mistake was made, it was an honest one.  There is no advantage to a dealer to misrepresent vehicle mileage by approximately 1500 miles.  While I do not wish to cast aspersions as to [redacted] motives, it is clear that he does not want to keep this vehicle.  We have offered to trade him out of his vehicle into another one,and to date he has declined.  Bu offering to take the vehicle back and put him in another one, I feel that we have made a good faith effort to resolve this matter, as we are under no obligation legally to take back this vehicle.

Please see document presented to customer during purchase of his vehicle. carfax ran on 8/9/2016 shows no accidents reported on vehicle. All vehicles that come into our facility are ran a carfax to assure they are accident free. Customer was presented document during the time of purchase.

Dear, [redacted]We apologize for inconvenience you have experienced.There are few notes we have to make regarding your comments. We did address your concerns after your purchase. You were asked to bring vehicle to our dealership, so we can check and make necessary repairs to your vehicle. We did change...

thermostat, which was causing check engine light to come on, and we did change tire sensors, which were causing tire light to come on. Thermostat service were also included in your assessment that you received from your local MB dealer who estimated that repair at $879.00. Other things that your MB dealer wrote up in their assessment were regular scheduled maintenance services that were due based on their scheduled maintenance program, which included services like - fluid flushes, brand new tires ( tires alone were $1400), new wipers and so on.On a quick note we must mention that this is eight model year old car, and as much we are willing to help you out with any problems you may encounter, we can not take burden to rebuild this car to a new state as you may wish. There always will be maintenance required on your part to ensure your vehicle lasts and performs.Once again our sincere apologies on your negative experience. We strive to help our customers always and to the fullest extent possible.Best regards,21st Century Auto Group

Complaint: [redacted]
I am rejecting this response because:
Our Service Contract has been cancelled on 11th April 2016 after requesting [redacted] directly and they assisted us in cancelling as Miss [redacted] from day 1 was not ready to cancel the contract and she gave excuses saying that we have taken loan from financial institute so she cannot cancel the warranty even though it was clearly documented that anytime we can cancel the warranty contract.  Regarding the refund, it was [redacted] (the company) representative who told that I am eligible for full refund but I got was just USD 1448 out of 4747 USD on 18th May 2016. On 20th of May on a conference call with a representative from [redacted], myself and Tania from 21st Auto group, Taniya agreed that they need to pay me back the full refund as she understands what’s going on and she promised me thatwithin 1 week I will get my full refund back. I was finally relieved and waited patiently for another week i.e. till 27th May 2016. But I didn’t get any refund from 21st Century Auto Group and I called them many a times for my remaining amount, finally after repetitive calls Miss [redacted] was on the call and she said very rudely that whatever we had to give you back we have given and she is not going to pay the remaining amount and started explaining some prorate basis which is without any logic, because we cancelled the contract within the time period, so there was no question of any prorate.  Even [redacted] has clearly told that we cancelled it within the time period, so we are eligible for full refund and same was agreed by Ms. Tania in the conference call.  We waited patiently for whole 2 + months and even followed up with them every week, Ms. [redacted] is not refunding the amount. She gives excuses saying we took loan from financial institute so they cannot refund.  I don’t understand this logic at all and secondly when 1448 USD was refunded, then why the remaining amount was not refunded with that amount? After waiting patiently I have come here because Miss. [redacted] always has ignored to pay the refund back and always being rude while answering the calls.  Interest is calculated on the full principal amount, as my principal amount was not reduced due to delay in refund, I paid extra interest without any reason any normal person will know that. I request Revdex.com to ask 21st Auto group to refund my remaining amount with proper specific date that when they are going to refund my amount back. I need answer from 21st Century about the mental harassment they have caused me during this whole time. 
Regards,
[redacted]

Complaint: [redacted] 
I am rejecting this response because:
Regards,
[redacted]

Dear, [redacted]As per conversation you had with our manager today, all questions were cleared. All service and warranty programs you purchased were active earlier and are active now. We are sorry you had misunderstanding with warranty company. Best regards, 21st Century Auto Group

Complaint: [redacted]
I am rejecting this response because: I would not have purchased a car with clearly visible white spots on the hood & Bold Tires. I was promised, the removal of the spots to sign car papers at the last day of the month. I was told "We are a big dealership, we will take care of it"In addition to the spots on hood, I was promised used tires which still have 3/4 life left in them by the Sales Manager [redacted] and Sales person [redacted]. [redacted] was to provide tires within 2 weeks of purchase. I am not satisfied with either of those promises and I am left with completely bold tires and spots on the hood. Completely bold tires are for sure a hazzard on road during this time of the year. Please see attached document with Sales Manager [redacted]'s Hand writing. I am also questioning their documentation process. Copy of the "WE OWE" submitted with response is an older version.I have complied with every request dealership have made. However, they have failed to comply with their customer service and satisfaction. Even after 2 months, Not a single phone call was made by the management team to me to rectify this situaition. They clearly do not care.Hense, I am demanding either of the two things, Complete two promies in one visit or provide full refund.
Regards,
[redacted]

Hi, [redacted] We have images of the radio unit from your truck, that were taken at the time we took vehicle in our stock, unfortunately Revdex.com website currently does not allow us to upload them (404 error). We can email them to you, if you wish to verify them. Vehicle was advertised online and on window...

sticker as having Uconnect 130 AM/FM/CD/MP3 radio unit (same as in images). If you believe you got something else, please provide supportive documents and images. Best regards, 21st Century Auto Group Inc

This is a response to the Revdex.comcomplaint submitted by [redacted] complaint #[redacted]. The customerstarted off with his complaint that he was coned into trading in his vehicle.Every person has cognitive power to make their own decisions, the customer waswell aware of the trade in transaction, and...

what value he was receiving for hisvehicle. Additionally the customer insinuated that the salesperson thatassisted him on the purchase of the vehicle does still work here.“Mysteriously doesn’t work there” was what he said. This sales consultant waslet go and no longer works here so he was advised correctly. We are not surewhy the customer would assume there is some false motive for providingincorrect information. In regards to rectifying the customers situation thereis nothing else we would like than to fix it. Bottom line is that the customerhad not paid his taxes and provided us with invalid insurance information dueto none payment. Therefore there is nothing we can do when a customer has notpaid their taxes or their insurance company. But when he pays all involvedparties he expect for it to be done at that exact moment. But unfortunatelythat is not how it works. It is the customer’sresponsibility to provide us withvalid information and updated insurance. In cases when this does not occur theprocess is significantly prolonged and therefore that is the reason why [redacted] does not have his plates and registration.