I wad not a fan I feel like I miss the bar as far as instruction and how I was suppose to use the products also I could not get them down the last was less than expected
I placed an order on 2/20/On 2/28/I sent an email to customer care and they returned with an email on the same day stating that my order was "stuck with the carrier" and they would process a reshipment and stated to allow for to business days for shippingI called customer care on 3/7/and explained that I did not receive my product and I wanted to cancel my order and get a credit back on my cardThey told me that the product was just shipped out on 3/7/and I could not receive a credit because now it was in transitIt was supposed of been reshipped on 2/28/18!!!!!!!
I have not received the product and I feel they should of honored my request and gave me a refundI highly recommend everyone not to order from them! it seems they take your money and runVery poor customer service and Nutrition is just a SCAM business
Unprofessional and Rude customer serviceI emailed to ask when they would have Moca shake avail (Sold out) on websiteI had the intention that wanted my businessI had bought a flavor I really like and wanted to spend my money to buy moreWhat business would not want that? Not I received an down right rude reply:
:Lian (Nutrition Customer Experience)
Oct 21, 3:PM PDT
Hello Debi,
I just want to let you know that the product Shake in Mocha is now in Private ReservedMeaning the only people who get this flavor are the people who subscribed to this product beforeI am very sorry if you missed it and the only option for you to be notified once we get the product goes live again, by joining our mailing list
Moreover, this Toasted Coconut will be set to Private Reserve soon as wellAs of the time, we don't have any specific time when but soon we will
I hope this email enlighten you a bitNo more response needed to this email
Can you believe that? No need to respond ? To enlighten me? This is the worst customer service and I am very offended by the way I was treated from Lian at This company is on its ways to closing their doors fast with this type of service
Nutrition offers discount codes on products they have no intention on discounting
I recently tried the Nutrition promotion advertised on Facebook for $In my shipment I received a $promo card with no stipulations printed on itNot even a statement advising consumers to visit the website for the terms and conditionsNor a statement saying it can only be used on regular priced itemsIt simply tells you to enter the code at checkoutSo I just that and it did not accept the code
I chatted with customer service who then informed me of the terms and conditionsThat is a poor marketing scheme on Nutrition's partI was interested in trying the variety pack and thought using the $promo code would soften the price since I'm not sure I want to purchase a full package of the shakeTo be honest, is not cheapBut now I'm beginning to question the integrity of Nutrition because it is irresponsible to gift a promo card with NO stipulations or any r
Company does not cancel subscriptions when requested nor give refunds
I have had a monthly subscription for over a year with I called on three different occasions within the last six months to cancel my subscriptionI was told it was done and I would no longer receive chargesLow and behold, that's not the CaseI keep getting charged about every three months anywayJust enough time to think they've actually done what I requestedI have unopened bags sitting at my house that I didn't want nor orderThe last conversation was done via email where I made it very clear I wanted my subscription cancelled and refunded immediatelyChamirra emailed back telling me my product was on backorder and could be replaced with another productI replied back immediately once again repeating that I didn't want any product from and wanted my card refunded and subscription cancelledI woke up this morning to a UPS notification that product was being shipped to meI called and was t
They offer a sample that you pay shipping and handling then they charge your bank account $and refuse to stop the payment or let you speak to someone else no matter what they just keep trying to get you to keep the product over and over no matter what you say
I ordered sample of shake mix for $I was charged weeks later $128, refused to return money, there was nothing shown that I was signed up
I ordered a shake sample for $off web ad from shakesweeks later I was charged $I was told that I had signed up for the shake mix when I ordered the sample mixThere was nothing on the ad that said I would be signed up for future orders and they refused to refund my money until the shake mix they had sent out was returnedMy bank account was negative $and I explained that by time it gets here and I send it back I would have a NSF fee added on to that and I needed my money refunded now since it was taken without my consentI finally was told I could get a 50% refund and keep the mixAfter going back and forth and being refused to speak to a manager/supervisor, I had to agree to the 50% refund since I needed some kind of money in my accountI'm so upset I was conned into this shake order and then refused my money
Fast service and good price, what more could you ask for!
I got my nutrition and I love it I weighted and after a few weeks I am down toI feel better and I want to loss about more pds
Great company, fast shipping and products that REALLY WORK!
I wad not a fan I feel like I miss the bar as far as instruction and how I was suppose to use the products also I could not get them down the last was less than expected
So far my experience with Nutrition has been great!
I placed an order on 2/20/On 2/28/I sent an email to customer care and they returned with an email on the same day stating that my order was "stuck with the carrier" and they would process a reshipment and stated to allow for to business days for shippingI called customer care on 3/7/and explained that I did not receive my product and I wanted to cancel my order and get a credit back on my cardThey told me that the product was just shipped out on 3/7/and I could not receive a credit because now it was in transitIt was supposed of been reshipped on 2/28/18!!!!!!!
I have not received the product and I feel they should of honored my request and gave me a refundI highly recommend everyone not to order from them! it seems they take your money and runVery poor customer service and Nutrition is just a SCAM business
Love this company, have always received my orders promptly and love their products
I love this product and just ordered more
Love the salted caramel, chocolate shakes and the raspberry lemonade!
I love how quickly everything got delivered and how deliscous the shakes are!!!
Received my package exactly one week from orderingProducts are exactly as described
I received my order in timely manner Have not tried everything contained in my sample pack yet
So far, has been good
Unprofessional and Rude customer serviceI emailed to ask when they would have Moca shake avail (Sold out) on websiteI had the intention that wanted my businessI had bought a flavor I really like and wanted to spend my money to buy moreWhat business would not want that? Not I received an down right rude reply:
:Lian (Nutrition Customer Experience)
Oct 21, 3:PM PDT
Hello Debi,
I just want to let you know that the product Shake in Mocha is now in Private ReservedMeaning the only people who get this flavor are the people who subscribed to this product beforeI am very sorry if you missed it and the only option for you to be notified once we get the product goes live again, by joining our mailing list
Moreover, this Toasted Coconut will be set to Private Reserve soon as wellAs of the time, we don't have any specific time when but soon we will
I hope this email enlighten you a bitNo more response needed to this email
Can you believe that? No need to respond ? To enlighten me? This is the worst customer service and I am very offended by the way I was treated from Lian at This company is on its ways to closing their doors fast with this type of service
Nutrition offers discount codes on products they have no intention on discounting
I recently tried the Nutrition promotion advertised on Facebook for $In my shipment I received a $promo card with no stipulations printed on itNot even a statement advising consumers to visit the website for the terms and conditionsNor a statement saying it can only be used on regular priced itemsIt simply tells you to enter the code at checkoutSo I just that and it did not accept the code
I chatted with customer service who then informed me of the terms and conditionsThat is a poor marketing scheme on Nutrition's partI was interested in trying the variety pack and thought using the $promo code would soften the price since I'm not sure I want to purchase a full package of the shakeTo be honest, is not cheapBut now I'm beginning to question the integrity of Nutrition because it is irresponsible to gift a promo card with NO stipulations or any r
Company does not cancel subscriptions when requested nor give refunds
I have had a monthly subscription for over a year with I called on three different occasions within the last six months to cancel my subscriptionI was told it was done and I would no longer receive chargesLow and behold, that's not the CaseI keep getting charged about every three months anywayJust enough time to think they've actually done what I requestedI have unopened bags sitting at my house that I didn't want nor orderThe last conversation was done via email where I made it very clear I wanted my subscription cancelled and refunded immediatelyChamirra emailed back telling me my product was on backorder and could be replaced with another productI replied back immediately once again repeating that I didn't want any product from and wanted my card refunded and subscription cancelledI woke up this morning to a UPS notification that product was being shipped to meI called and was t
I got my products quickly and they are greatI love my strawberry and vanilla shake! They taste yummy and I love that they are plant based
They offer a sample that you pay shipping and handling then they charge your bank account $and refuse to stop the payment or let you speak to someone else no matter what they just keep trying to get you to keep the product over and over no matter what you say
Surprised by the fast shippingEven more surprised that the chocolate shake taste as good as it do
#veryhappy310shakecustomerð???
Haven't tried everything yet, but the shakes are delicious and filling!
I ordered sample of shake mix for $I was charged weeks later $128, refused to return money, there was nothing shown that I was signed up
I ordered a shake sample for $off web ad from shakesweeks later I was charged $I was told that I had signed up for the shake mix when I ordered the sample mixThere was nothing on the ad that said I would be signed up for future orders and they refused to refund my money until the shake mix they had sent out was returnedMy bank account was negative $and I explained that by time it gets here and I send it back I would have a NSF fee added on to that and I needed my money refunded now since it was taken without my consentI finally was told I could get a 50% refund and keep the mixAfter going back and forth and being refused to speak to a manager/supervisor, I had to agree to the 50% refund since I needed some kind of money in my accountI'm so upset I was conned into this shake order and then refused my money