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Re : Revdex.com complaint # *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Re: Revdex.com complaint *** SunTrust has responded to our client by telephone but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated on Page of the response I should have received a check for $36.00, "You will receive under
separate cover a check for $for the fee that was assessed." and did not get thatI would like to know where this check is. For them to date the letter December 11, I did not receive this letter at allBut if they say they sent it then so be it
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Sherry RF*Vice President, Client Advocacy Management Office

SunTrust has responded to our client but cannot share the
response with the Revdex.com as no signed third party authorization was received.Please close this case on your records

Revdex.com:
I have reviewed the offer and/or
response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They emailed me to say they were looking into it but never heard backYou can close case since it seems they found a way around Revdex.com complaint process and I will need to continue my efforts with consumer finance bureau
Regards,
*** ***

Dear ** ***:We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the assessed annual fee from your *** ***
World Debit Card referenced above and an ATM deposit that occurred in I appreciate
the opportunity to speak with you and am glad to provide
this written follow
up.On August 12, 2014, our records show that you called us to
report that your *** *** World Debit Card has been compromisedA new
*** *** card was opened on that day with notations that the annual fee was waived
for the new anniversary date of August.We also show that on December 4, 2014, you visited our ***
*** *** and updated were made to your checking accountThe *** *** card
is not offered with our Essential Checking productFor the reason, you were
automatically sent a Classic Debit CardWhen you received the Classic Debit
card, you contacted us stating you wanted to keep your *** *** cardTherefore,
on December 11, 2014, a *** *** *** debit card was reissued to you with
notes indicating that the annual fee would be waivedUnfortunately, on August
12, 12015, we assessed the $annual fee to your checking accountTo correct
this error, we issued a $credit to your account on August 26, 2015.The annual fee for the *** *** World Debit Card is
disclosed in the *** Terms and Conditions for *** ***Debit CardsThe terms
and Conditions are provided at account opening and available at suntrust.com
In addition, these Terms and Conditions were provided to existing clients by
direct mail dated May 15, Since your card was opened before July 25,
and is not associated with a Signature Advantage Account, the current annual
fee is $Going forward, an annual fee will be assessed.We also discussed an ATM deposit made on April 13, to
now closed Account ending in *** in which you received a credit of $for a
cash deposit of $On September 21, 2015, we issued a credit to your
account ending in *** for $I apologize for the untimely credit of this
deposit.Your comments regarding these matters were shared with the
appropriate management areasWe understand that we did not meet your expectations,
and we are sorry for any inconvenience caused.** *** your satisfaction is important to us, and we ask
that you allow us the opportunity to regain your confidenceIf you have any
questions or concerns regarding your accounts, please do not hesitate to
contact us via your Online Banking Profile, call us at *** or visit any
SunTrust BranchA representative will be glad to assist youThank you for
banking with SunTrust.Sincerely,*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Kathy B***Officer, Client Advocacy OfficeSunTrust BankTake a step toward financial confidence.Join the movement at
onUp.com *** *** *** ***
*** ***
*** *** ***
*** *** ***
*** ** *** LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.[ST:XCL]

December 14, 2016 *** ***
*** *** ***
*** *** ** *** Re: Essential Checking Account ending in Essential Checking Account ending in Revdex.com (Revdex.com) Case *** Dear Ms***: We have received and reviewed your
correspondence forwarded to us from the Revdex.com regarding the *** deduction made from your account ending in on November 29, We appreciate the opportunity to respond to you. Our records indicate this deduction was applied to the balance owed on your account ending in , held jointly with Ms*** ***Given that the account was not brought to a positive balance, we needed to collect the sufficient funds on the overdrawn balance (statement copies enclosed). The ability to collect these funds is in accordance with our Rules and Regulations for Deposit AccountsEnclosed is page of our Rules for your reviewOur Rules are provided at account opening and on suntrust.com (see Menu -> Personal Checking Accounts -> Features and Benefits -> Overview Guides and Disclosures -> Deposit Account Disclosures). Our records also show that, on November 30, 2016, you contacted our Fraud Risk Management Department concerning the deduction to your account, and Fraud Claim *** was establishedWe have researched your case again based on the information you providedFollowing this review, our decision to decline the case will remain, as explained in the December 8, letter from our Fraud Assistance Center (copy enclosed)However, if you can provide new or additional information about the claim, you may submit a rebuttalUpon completion of the rebuttal process, you will receive a written response from our Fraud Assistance CenterSunTrust acts in accordance with all State and Federal laws and regulations and denies the allegations of wrong doing. Unfortunately, the account ending in is currently overdrawnGiven this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balanceDoing so may prevent the account from being closed with an owed balance and reported to consumer reporting agencies. Ms***, I understand the difficulty a situation like this may cause and regret any inconvenience you experiencedShould you have any additional questions or concerns regarding your accounts, please call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Sherry *F* Vice President Client Advocacy Management Office

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** * ***

September 30, 2016 *** ***
*** ***
***
*** ** *** Re: Essential Checking Account ending in Fraud Claim *** Revdex.com (Revdex.com) Case *** *** *** *** *** (***) Cases ***, *** and *** Dear Mr***: We have received and reviewed your correspondences forwarded to us from the Revdex.com and the *** regarding SunTrust's decision to decline the claim referenced aboveThank you for speaking with me about the claim processI appreciate the opportunity to respond. We have researched your case again based on the information you providedFollowing this review, our decision to decline the case will remain, as explained in the August and September 19, letters from our Fraud Assistance Center (copies enclosed). As you requested, our Registered Agent in *** is: *** *** *** ** *** *** * *** *** ** *** They can be reached at ***. Mr***, I understand this is not the resolution you were seeking from SunTrust and regret any difficulty this situation may causeShould you have any questions or new information regarding this case, please call our Fraud Assistance Center at 800.447.8994. A representative will be glad to speak with you. Sincerely, Kathy B***

Dear
Mr***:We
have received and reviewed your correspondence forwarded to us from the Revdex.com
regarding SunTrust’s reporting of the account referenced above on your credit
filesYour comments regarding the quality of service you received when
inquiring about the account are important to us and
were forwarded to the
appropriate management teamI appreciate the opportunity to respond.SunTrust
strives to provide exceptional service with each and every client interaction,
and we recognize that we did not meet these expectations in this situationFor
that we sincerely apologize.Our
records show that we have reported the account for payments received days
past dueEnclosed is the original loan agreement showing you as a borrower
Although you acknowledged that payments were made late, we regret that we are
unable to comply with your request to remove the reporting as a courtesyWe
are required by Federal law to accurately report to the credit bureaus.Mr
***, I understand this is not the resolution you are seeking from SunTrust
Should you have any questions, please contact our Credit Bureau Disputes
Department at ***A representative will be glad to assist you.Sincerely, Kathy
B***

Dear Mr***:We have received and reviewed your correspondence forwarded to us from theRevdex.comregarding overdraft fees
assessed to the above referenced checking accountI appreciatethe opportunity to respond.On February 22, 2017, as
a courtesy, we refunded *** in overdraft fees to your account
(statement copy
enclosed).You
stated that at account opening you declined Overdraft Coverage; however, our
records reflect that, on November 3, 2016, you accepted Overdraft Coverage on
your checking account (copy of letter enclosed)On February 23, 2017, you
declined Overdraft Coverage on this accountYou also stated that you linked
the savings account ending in *** as the overdraft accountWe do not show
that you have Overdraft Protection on either accountDetailed information
about this service is found on our website (see Menu?Personal Checking
Accounts?Features and Benefits?Overdraft Services)Instructions for signing up
for Overdraft Protection and setting up email or mobile alerts are also found
on our website.Mr***, I hope this
information is helpful to youShould you have any additional questions
regarding your accounts, please do not hesitate to contact us via your Online
Banking Profile or call us at 800.SUNTRUST (***)A representative
will be glad to assist youThank you for choosing SunTrust for your financial
needs.Sincerely,Diane E***

December 7, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Complaint Filed By: *** ** *** Case Number: *** Revdex.com Case #: *** Dear Ms***: We received your correspondence
regarding the above referenced caseBecause you did not include a signed authorization form from the Note holder, we are unable to provide you with a copy of our response addressing Mrs*** concerns dated December 7, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]While I appreciate the concessions made thus far, they are still inadequate to what I was charged. I was still charged an additional $fees over and beyond what was credited. I must have five additional NSF fees removed or I will be forced to seek legal action
Regards,
*** ***

Suntrust have not reached out to meSo therefore I would still like this complaint to be investigated.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

SunTrust has responded to our client but cannot share the response
with the Revdex.com as no signed third party authorization was received.Please close this case on your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. FD*** E***