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I filed a complaint with the Revdex.com the first of August (ID # ***) and received a message its closedI received a call from
the Suntrust Bank in August from an Advocate who said he'll be dealing with meFrom that date, he never called me back to resolve the problemMy complaint involves the incorrect charges received from Suntrust from a deposit of 7,I explained to the Advocate I did not want to deal with their employee, Mark Moran as he is the one who lied to me therefore I request someone at a higher level or comparable level resolving my issueMark Moran is trying to charge me extra fees of an attorney and real estate as I was not told any of these fees would be charged to meThere are only two fees I'm to pay for, appraisal and a Phase gas test

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

December 29, 2016 *** *** ***
*** *** ***
*** ** *** Re: Installment Loan Application Credit Card Account Application *** *** *** *** (***) Case *** Revdex.com (Revdex.com) Case *** Dear Mr
***: We have received and reviewed your correspondences forwarded to us from the *** and the Revdex.com regarding the installment loan and credit card applications referenced aboveWe appreciate the opportunity to respond. Our records show that you applied for an installment loan on November 28, for ***As stated in our letter dated November 28, (copy enclosed), the loan was initially declinedHowever, when additional information was provided to our Underwriting Department, we were able to offer a counteroffer in the amount of ***. You mentioned that SunTrust declined your request for a *** *** AccountOur records show your request for a *** *** Account on February 6, was declined as explained in the letter from our Cardmember Services Department (copy enclosed)We regret that we were unable to help you at that time. Mr***, we hope the information contained in this letter will alleviate any further concernsIf you have any questions or need further assistance, please don’t hesitate to call us at 800.SUNTRUST (800.786.8787)Our representatives will be glad to help you. Sincerely, Sherry *F* Vice President Client Advocacy Management Office

We resolved this case by phone. The client’s subordination agreement was sent by *** ** ** *** *** on October 3, 2016. Please close this case on your records. Sherry RF*Vice President, Client Advocacy Management OfficeSunTrust BankTake a step toward financial
confidence.Join the movement at onUp.com. *** ***
*** ***
*** *** ***
*** *** ***
*** ** *** LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
SunTrust agreed to remove the fraudulent loan from my credit report, which they should have done months ago However, they have declined to provide any compensation As a result of the fraudulent loan that they reported, my credit rating was ruined Due to the bad credit rating, my own bank declined an interest rate adjustment that I requested on a line of credit, causing me to accrue interest charges Later, as a result of the bad credit rating, I had my credit line reduced significantly Furthermore, I spent numerous hours over many months trying to get SunTrust to resolve the issue It was a draining experience I asked SunTrust to compensate me $5, They have not offered me anything, even as a token gesture I kindly ask them to reconsider
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.According to the document that Sun Trust has submitted to address my complaint ,they issued a check for $dated 7/26/that was attached to the review if escrow overage There was no check attached to this documentI called to Sun Trust on Aug and spoke at length with Juron M*** of Sun Trust to ask about the inconsistency of the numbersI also told him that I never received a check for this amountHe said that he would follow up to find if the check was ever issued and mailed to me and to verify if it was ever cashedI waited for his response but I was never contacted by himI called Sun Trust on Aug and spoke with Nicole H***, Yacunda P***, Rene R***None of our conversations was able to resolve my questions about the refund check I called again on Aug and spoke with Juron M***I asked to speak with his supervisor but he said that she was unavailable and he had no information about he re-issuance of the check after he checked to see if it had been cashedThat is when I decided to file a complaint that was based on the run around that I was getting from different Sun Trust representatives Until this check is reissued and delivered to me I will consider this complain unresolved
Regards,
*** ***

Re: Revdex.com complaint # *** ** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. *Diane E***

Re: Revdex.com (Revdex.com) Case 11134392 Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding a check that was negotiated by SunTrust in errorI am sorry for any inconvenience this matter may have caused you, and I
appreciate the opportunity to respond. Our records reflect that we received a claim from *** on January 11, We have responded to ***, and they will contact you regarding this matter. MsHeberlie, should you have any questions about this claim, please call ***. Sincerely, Diane *** Assistant Vice President Client Advocacy Office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear
Ms***:We
have received and reviewed your correspondence forwarded to us by the Revdex.com regarding
an overdraft fee assessed to the account referenced aboveI understand the
difficulty this type of situation may cause and appreciate the opportunity to
respond.Our
records show that, on
February 21, 2017, the beginning account balance was
$Five transactions totaling $were presented and paidGiven that
there were not enough funds to cover all of the items, you were charged a
$overdraft feeBased on this information, we have determined that the
assessed overdraft fee is valid and will remainEnclosed is a statement
reflecting these transactions.In
reviewing your account, you were assessed two overdraft fees in November
While these fees were valid, we issued a refund of *** as a courtesy
(statement enclosed).In
order to decrease the chances of this happening again, please visit
suntrust.com, where you will find helpful tips on how to manage your account
and avoid fees (see Facts About Banking)You will also find useful information
about our overdraft services and how to monitor your account activity when the
balance gets too low or becomes overdrawn by setting up email or mobile alerts.You
may also want to set up Overdraft Protection, whereby a protector account is
linked to your transaction account to cover any potential shortfallsDetailed
information about this service is found on our website (see Menu?Personal
Checking Accounts?Features and Benefits?Overdraft Services)Instructions for
signing up for Overdraft Protection and setting up email or mobile alerts are
also found on our website.Your
comments about the quality of service you received when requesting a supervisor
are important to us and were shared with the appropriate managementSunTrust
strives to provide exceptional service with each and every client interaction,
and we understand that we did not meet these expectations in this situation
For that we apologize.Ms
***, although this may not be the answer you expected, I hope that the
information about avoiding overdrafts is helpful to youShould you have any
additional questions or concerns regarding your account, please do not hesitate
to contact us via your Online Banking Profile or call us at 800.SUNTRUST
(800.786.8787)A representative will be glad to assist youSincerely,Chris
L***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. William *H***Group Vice President, Client Advocacy Management OfficeSunTrust Bank

Dear Mr***:We have received and reviewed your correspondence forwarded to us from the Revdex.comregarding the error that occurred when you made your monthly mortgage payment at our*** *** *** *** I appreciate the opportunity to respond.Your comments regarding the payment error are very
important to usI understand thatyou spoke with Mr*** *** of our Client Advocacy Group and Mr*** ***,area manager for *** *** *** about this matterI was informed thatwhen Mr *** spoke with you, you advised him that you incurred a number of feesdue to the error and requested a refund of the feesOur records show refunds werecredited to your account on June 25, ($12.50), June 30, ($6.00), and July 16,($and $1250), for a total of $36.02.We understand that we did not meet your expectations in this situation and apologize forany inconvenience caused*** please find a letter that you can provide to U.SBankregarding this incident that was not any fault of yours.Mr***, your satisfaction is important to us, and we ask that you allow us theopportunity to regain your confidenceIf you have any questions or concerns regardingyour account, please do not hesitate to contact us via your Online Banking Profile, call usat *** *** *** or visit your local SunTrust branchA representativewill be glad to assist youThank you for banking with SunTrust.Sincerely,

Dear Mr***:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced dispute claimI appreciate the opportunity to respond. While we regret any inconvenience you may have experienced because of this issue, your claim is
considered a merchant dispute, since you verified that you did authorize the transactionFederal regulations do not require that a provisional credit be provided for merchant dispute claimsTherefore, a provisional credit was not applied to your account. Our records show that you contacted our Fraud Assistance Center on August 18, We understand that you are pursuing this matter with the merchant; however, at your request, the case is currently open pending further information from you. Mr***, should you have any questions or new information regarding this case, please call our Fraud Assistance Center at ***A representative will be glad to speak with you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kathy B*** did not do her job and verify with *** is who the shipper that the package was deemed lost with the claim I provided several times She called me and I ask why didn't she and she said she didn't know but will speak to the investigators who review the claimShe said *** verify it was delivered however *** is not the shipper they are only the company who holds the money *** has advised several times that no one has contact them about my claimTherefore the claim was not fully investigated by Suntrust back lazy and incompetent employeesI reject this response and request someone higher to do kathys jobAlso I told Kathy *** said that Suntrust would have to provided me with that assistance for the purchase assurance This company has my money and the product was not received which *** can verify .
Regards,
*** ***

Dear Ms***: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Ms***, we are unable to provide you a copy of our response dated October 13, Upon receipt of the signed authorization form,
we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kewanna C*** Officer Mortgage Escalations Resolution Team Enclosures: State and Federal Disclosures STMHB Cc: *** ** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. FDiane E*** *** *** - Client Advocacy Office SunTrust Bank | Take a step toward financial
confidenceJoin the movement at onUp.com.*** *** *** *** *** *** *** *** *** *** . LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibitedIf you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.[ST:XCL]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.Kathy B***

Revdex.com:
I have reviewed the offer and/or
response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied at all with this outcome In no way did they ever try to help me get this mess solvedThey continue to lie and tell me all was well and it resulted in overdrafts and water and electric being cut off because they would tell me the steps I needed to take to get the merchants to stop taking money from my accountThis money is from my husband who passed away two years ago from pancreatic cancerIt is to support my son and myselfIt's all we have its his SSI! I know I might keep saying that but in the end they (Suntrust)made over $2500-in insuffesunt funds alone over my husbands death and left me and my son not knowing what we were going to doI called everydayThen I talk to Kathy *** she tells me a simple NO I won't be receiving one dime back ! I ask to speak to the President of the Bank! Do I not have that right? He has my money! She gAve me a number just to get me off the phone! I have never in my life seen such greed and disrespect and lack of compassion in my life! I hate what this world had came to! You are stealing from a widow and a child! We all will answer one day for what we do here on earth! I mean it blows my mindAll I wanted is what was oursI don't plan on giving up!
Regards,
*** ***

Re : Revdex.com complaint # *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received . Please close this case on your records