47th Place Carpet One Floor & Home

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. *** ** ***

Dear
Ms***:We
have received and reviewed your correspondences forwarded to us from the Revdex.com
regarding the above referenced claim, statement cycle days for the accounts
referenced above and a monthly maintenance feeI appreciate the opportunity to
respond.Our
records show that you contacted us on January 21, 201*, regarding an
unauthorized transaction for $*** that was debited from your account ending in
48*As a result, Claim *** was established for youOn January 23, 201*,
we sent you a letter advising you that we issued a temporary credit for $***A
second letter sent to you that same day included a Written Statement of Unauthorized Debit for you to complete and
return to us (copies enclosed).After
reviewing your claim, on February 2, 201*, we sent you a letter (copy enclosed)
advising you that we determined the transaction for $*** was valid; therefore,
we declined the claimIn addition, we explained that the temporary credit
would be removed on February 9, 201*For your reference, enclosed is a copy of
your February 201* statementIf you have any questions regarding this
decision, please contact our Fraud Assistance Center at *** A representative
will be glad to speak with you.You
expressed concerns with the statement cycle datesStatements do not print on the
same date each monthThe statement date changes each month based on the number
of days in the month as well as holidaysAccording
to the Rules and Regulations for Deposit
Accounts, which are provided at the time of the account opening, a
statement period is defined as approximately daysFor your reference, I
enclosed pages and of our Rules where this information is explained
SunTrust adheres to all state and federal regulations and denies any
allegations of wrong doing.For
your reference, you may avoid the monthly maintenance fee for each of your
checking accounts by meeting any one of the following requirements:A minimum of banking transactions per statement cycle (This includes money transfers as well as any transactions made at an ATM or inside a branch with a representative).$*** or more in total monthly qualifying Direct DepositsMaintain a minimum daily collected balance of $***.The
$*monthly maintenance fee assessed on December 14, to your account ending in *** is valid; however,
we have credited the $*fee to your account as a courtesyThis refund is
reflected on the enclosed statement.Your
comments regarding these matters are important to us and were shared with the
appropriate management areasSunTrust strives to provide exceptional service
with each and every client interaction, and we understand that we did not meet
these expectationsFor that we apologize.Ms
***, I hope that this information is helpful to youShould you have any
additional questions or concerns regarding your accounts, please do not
hesitate to contact us via your Online Banking Profile or call us at
800.SUNTRUST (***)A representative will be glad to assist youSincerely,Chris
L***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bank takes no responsibilities for their mess up and have referred my account to the credit bureaus even though I have started making payments to pay off the amount owed.Please see attached to support their pattern of miscommunications that have harmed me, a long time customer.Also, please see attached documentation being mailed to SunTrust in response to a letter received yesterday September 18th
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrM*** explain the agreement on the second paragraph, leaving out the part they had to complete to satisfy the agreementPayment was made to SunTrust, but they fail to comply to changing the due date which was their part SunTrust has betrayed me by changing the rules of the agreement, I'm being con by SunTrustIf they're not going to comply with the agreement, it's only fail that they provide the following:Return the money they got paidPay my lawyer to reopen the bankruptcy case which I paid
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Seth AM***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. William RH***, Group Vice President, Client Advocacy Management Office

We were able to address this matter with the client over the
phone, apologizing for the issues she was receiving and assuring her that the
situation would be properly addressed

Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the late receipt of your rent payment you made when using our Online Banking with Bill Pay serviceWe appreciate the opportunity to respond. You indicated that your rent
payment was to be delivered on April 3, 2015; however, the check was not received by your landlord until April 8, Your landlord charged you a late fee for which you requested reimbursementOur records reflect that your April rent payment was scheduled to be paid by April 3, Since this transaction was to be made with a paper check, we mailed Check on March 31, to ensure receipt by April 3, Because we followed your instructions, we respectfully decline your request for reimbursement of the $late fee charged by *** ***. When you requested the assistance of our Digital Client Services regarding this matter, we contacted *** *** about the $late feeWe were advised that the due date for the April rent payment was April 1, 2015, They have denied our request to waive the fee. Ms***, you are a valued client, and we hope this information is helpful to you, If you need assistance to adjust the schedule date of your rent payment using our Online Banking with Bill Pay service, please contact Bill Pay Customer Assistance at Our representatives will be glad to assist youThank you for banking with SunTrust. Sincerely, *** *** Officer Client Advocacy Team

Re: *** *** Revdex.com Case *** We responded to Mr*** by letter on June 2, If you have any questions about our response, please contact Mr***

Dear Mr
***:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft
fees
assessed to the account referenced aboveI understand the difficulty this type
of situation may cause and appreciate the opportunity to respond.Our records
show that, on May 5, 2017, your beginning account balance was $***A
deposit of $*** increased the available balance to $***Also, an item in
the amount of $*** *** *** was presented and paidBecause there were
not sufficient funds in the account, a $**overdraft fee was assessedThis
left a negative balance of $***On May 8,
2017, the beginning balance was negative $***A pending item for $***
(***) reduced the balance to negative $***Three deposits totaling $*** were credited, bringing the balance to negative $***Three items totaling
$*** (*** - $***, - $*** and *** - $***) were presented against
insufficient funds, and a $**overdraft fee was assessed for each item,
totaling $***This left you with a negative balance of $*** On May 9,
2017, a deposit for $**was credited to the accountAlso, as a courtesy, we
refunded a $**overdraft fee to your accountYour balance became negative $***The item from ***
($***) was presented and paidBecause there were not sufficient funds in the
account, a $**overdraft fee was assessedThe end-of-day balance was negative $***Based on this
information, we have determined that the assessed overdraft fees are validSunTrust
acts in accordance with all State and Federal laws and regulations and denies
the allegations of wrong doing.In order to
decrease the chances of this happening again, please visit suntrust.com, where
you will find helpful tips on how to manage your account and avoid fees (see
Facts About Banking)You will also find useful information about our overdraft
services and how to monitor your account activity when the balance gets too low
or becomes overdrawn by setting up email or mobile alerts.You may also
want to set up Overdraft Protection, whereby a protector account is linked to
your transaction account to cover any potential shortfallsDetailed
information about this service is found on our website (see Search
Option?“Overdraft Services”)Instructions for signing up for Overdraft
Protection and setting up email or mobile alerts (see Search Option?“Alerts”)
are also found on our website.Unfortunately,
the account is currently overdrawnGiven this, we ask that you please make a
deposit as soon as possible to bring the account to a positive or zero balance
Doing so may prevent the account from being closed with an owed balance and
reported to consumer reporting agencies.Mr***, I
hope this information is helpful to youShould you have any additional
questions regarding your account, please do not hesitate to contact us via your
Online Banking Profile or call us at 800.SUNTRUST (800.786.8787)A
representative will be glad to assist you.Sincerely,Diane E***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They said that they have replied to me and cannot tell you, we'll they have not replied to meThey called me once to tell me that they have gotten my complaint but that is itNothing elseThey are liars
Regards,
*** ***

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding overdraft fees assessed to the above referenced
accountWe appreciate the opportunity to respond.Our records show that your beginning balance for July 21,
was $181.89. however, three
pending
items totaling $reduced your available balance to negative $
During processing, six debit card items were presented and paid *** for
$89.99, *** for $31.03, *** *** for $28.30, *** *** * *** for
$28.00, *** for $and *** *** *** for $5.93)Because these items paid
against an unavailable balance, six $overdraft items fees were assessed
totaling $The end of the day available balance was negative $Furthermore,
transactions presented for payment between July and 29, were paid
against an unavailable balance, and the appropriate overdraft fees were
assessedThe account because positive on July 30, when as *** deposit for
$1, was credited.Based on this information and that items were presented for
payment against insufficient balances, we have determined that the assessed
overdraft fees are validHowever, as a courtesy, we have refunded $in
overdraft feesThe other fees will remain.Please be aware that once a debit transaction is authorized,
a hold is placed on the client’s account reducing the available balanceFunds on
hold for pending debit card transactions cannot be used for other purposes even
though the transaction has not posted against the account.Generally, it can take between two to five business days for
debit card transactions to be presented for payment and permanently post to the
accountFor this reason, client’s must maintain accurate records noting all
authorized debit transaction, including pending and credits to determine their
available balancesDetailing information concerning this matter as well as our
posting order process is included on page through of our Rules and
regulations for Deposit Accounts (***)These rules are provided at account opening
and on our website suntrust.com/We want to be sure that you are aware of our website which
contacts helpful information on how to manage your account and avoid feesYou
will also find useful information about our overdraft services and how to
monitor your account activity when the balance gets too low or becomes
overdrawn be setting up Email or Mobile Alerts.The account is currently overdrawnBecause of this, we ask
that you place make a deposit as soon as possible to bring the account to a
positive or zero balanceDoing so many prevent the account from being closed with
an owed balance and reported to various consumer reporting agencies.** ***, we hope the information provided is helpful to
youIf we may be of any further assistance, please feel free to contact us via
your online Banking Profile, call us al *** or visit any SunTrust
BranchOur representatives will be glad to assist youThank you for banking
with SunTrust.Sincerely,*** ***

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***

Re: Revdex.com complaint# *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Re *** *** *** Revdex.com Case ***We have responded to ** *** by letter on June 17, If
you have any questions about our response, please contact ** ***.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** * ***

*** ** *** *** ** *** *** *** *** *** ** *** Re: Everyday Checking Account ending in *** Case *** Revdex.com (Revdex.com) Case *** Dear Ms***: We have received and reviewed your
correspondence forwarded to us from the Revdex.com regarding your above referenced caseWe appreciate the opportunity to respond. Our records reflect that on August 4, 2015, Case *** was set up for you Since you participated with the merchant, but for a different amount, this is not considered a fraudulent transaction but a merchant disputeCases of this nature can take up to days to resolveOn September 21, 2015, you were sent a request for additional informationOn October 12, 2015, we had not received the requested information and sent another letter (copy enclosed). We show that on July 31, 2015, a check card purchase from *** *** for $was debited from your accountOn July 31, we received credit from *** *** in the amount of $which was credited to your account on August 3, (statement copy enclosed). On September 25, 2015, the account was closed in overdraft in the amount of $177.27. This amount represents $in charges, $in fees and a $account closed in overdraft feeOn December 9, we credited $and $in fees to the accountThere is no money owed to SunTrust for this account. Ms***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to call us at 800.SUNTRUST {800.786.8787) or visit any SunTrust branchA representative will be glad to assist you . Sincerely, Diane E*** Assistant Vice President Client Advocacy Team