47th Place Carpet One Floor & Home

Please see attached business response

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details
of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue
raised and to provide a response to you.Our records show that on March and
May 26, 2915, we
researched your concerns and provided the *** response with ***.We also show that your account was reviewed on several
occasions in and in the beginning of for loss mitigation workout options
On each occasion, no decisions was made on the file because we did not receive
a complaint loss mitigation packageSome of the documents that were missing
were the 710/Uniform Borrower Assistance (UBA) from (signed and dated), the
hardship letter, documentation to support income disclosed on the UBA form as
well as documentation to support the hardship disclosed on UBA form.In September 2014, we received a full mitigation packageOn
October 1, 2014, we completed the review of your fileWe were unable to assist
you with a retention option because we were no able to reduce the payment and
adjust the terms of the loan to make it affordable based on investor
requirementsBut, you were approved for a Conditional Short Sale and a conditional
Deed in Lieu*** is a copy of the Evaluation NoticeWhen you did not
accept the liquidation options offered your loan was removed from loss was
removed from loss mitigation on November 18, 2014.We do not show that your account was active for loss
mitigation review in December The loan was reactivated in the beginning of
January 2015, but after reviewing your file the decision on your file remaining
the same.In our letter dated March 13, 2015, we advised you that the
UBA you completed, on page 4, item stated that “charges associated with the
servicing of my loan may be billed in the form of a corporate advance and will
appear on my periodic billing statement this included the cost for a Broker’s
Price Opinion (BPO)”Since you were advised of the fee, you are responsible
for paying the BPO valuation cost totaling $Thus, this fee cannot be
waived.At this time, your monthly payments consist of interest only
monthly payments in the amount of $On October 1, 2015, your payment
will amortize thus you will be making principal and interesting paymentsAs of
this date of this letter, the new payment amount is not availableOnce the new
payment amount has been calculated and the system updated, you will be notified
by mail.Please understand that based on the last review of your
account you are not eligible for a loan modificationSince the account is current,
you may want to seek refinance optionsFor more information about our
refinance options, you may contact our Consumer Direct Department at ***
Monday through Thursday from 8am to 8pm., Friday from 8am to 6pm, or Saturday from
9am to 1pm ETYou can also consider liquidation options previously offered you
in the last Evaluation NoticeIf your income should increase, you may reapply
for a retention option by contacting the Home Preservation Client Representative
(HPCR) *** *** at *** ex *** Monday through Friday from 8am to pm
or Saturday from 9am to 3pmIf ** *** is not available another representative
will be happy to assist you.If you have any questions regarding this letter, you may
contact our Mortgage Escalation Resolution Team at ***, Monday through
Friday from 8am to 6pmSincerely,*** ***

We were able to speak to our client over the phone and assist
with her issuesThe fee was refunded and the account closed as she requested

Dear Ms***: We have received and reviewed your correspondences forwarded to us from the CFPB and the Revdex.com regarding a deposit made to the account referenced above and the processing of your online bill paymentI understand this has been a frustrating situation for youand
I regret any inconvenience causedThank you for the opportunity to respond. Our records show that, on December 31, ~' you made a mobile check deposit for $to the account (copy enclosed)During the review process of the deposit, we determined that a hold needed to be placed on the account for $due to the reason noted on the Notice of Hold (copy enclosed), which we sent you on January This Notice of Hold also advised when the funds would be made availablePlease be assured that all of our clients' deposited checks may be subject to these types of holds, and all proper guidelines were followed in placing the hold on your account for the deposited check. When you contacted us about the deposit hold, I am sorry that our representative incorrectly advised you that you could cash the check before the hold was releasedAfter we were notified that you had cashed the check, the $deposit was reversed from your account on January 13, (statement enclosed)Because you did receive the funds from cashing the check, our deduction on January 13, was accurate and will remain . Concerning your on line payment to Steeplechase for $530, we show you set it up on January 4, 2016, a check was issued on January 7, 2016, and it was paid from your account on January 12, (copy enclosed)Unfortunately, we found no record of your request to stop the paymentHowever, as a courtesy, we have refunded the $in returned item fees assessed to the account on January and 25, This refund will be reflected on your next statement. Your comments about the quality of service you received are very important to us and were shared with the appropriate management teamSunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situationFor that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placedWe learn how and where we can improve from clients like you, taking the time to share your experiences. Ms***, I hope this information is helpful to youIf we may be of further assistance, please don't hesitate to call 800.SUNTRUST (800.786.8787) or visit any SunTrust branchOur representatives will be glad to help you. Sincerely, ~~~ Sherry ** *** Vice President Client Advocacy Team

To Whom it may concern:We are NOT satisfied with this answer!The prices complaint we have is this:Their records show-"Our records reflect that, on March 12, 2016, an attempt was made to make a mobile deposit to your accountHowever, after the oack Image was uploaded the deposit was not submitted, and for this reason, a deposit acknowledgement was not generated."WE DID see that the deposit was “successful” on the Sunburst app and that the deposit appeared as a pending balance in my son, ***’s accountIn other words, whether their system saw it or not, a deposit acknowledgment WAS generated at least on the Sunburst app pn my son’s iPhone 5sWe contend that there was a electronic or computer error at some point in their systemWe DID our part and waited until we saw the “successful” mediate before making the purchase which put this accent in the negativeHad the deposit gone through AS THE APP SAID IT DID, he would have remained in the blackWe will not be satisfied until Sunburst refunds the $fee AND acknowledges that the error was either in the app, the network, or their systemThey contend that the customer is ALWAYS WRONG.Please let us know next step.Thank you,*** and *** ***

I logged in to my online banking this morning and they appear to have fixed the discrepancies with my Principle paymentsThank you all very much for your help!

October 18, 2017 *** ** ***
*** *** ***
*** ** *** Re: Essential Savings Account ending in (Closed) Essential Checking Account ending in SunTrust Cases ***, *** and *** Revdex.com (Revdex.com) Case *** We have received
and reviewed your correspondence forwarded to us from the Revdex.com regarding a change of address, fraud on your account and your request for compensation for checks you ordered for the above referenced accountI appreciate the opportunity to respond. I regret that when you contacted us last year about an address change, you feel that your concerns were not taken seriouslySunTrust strives to provide exceptional service with each and every client interaction, and I apologize that we did not fully deliver on that this time. We show that, on June 28, 2016, Cases *** ($***) and *** ($***) were established for unauthorized debit card transactionsThe transactions were debited from account ending in on June 27, On July 11, 2016, we credited $*** to account ending in because the savings account ( was closed on July 1, (statement copies enclosed)The cases were completed within the timeframe allowed for cases of this nature. Our records reflect that, on August 1, 2017, Case *** was established for $*** for an ATM check deposit that was not credited to your account ending in We researched records for July through July 31, 2017, but did not locate a missing deposit that was supposed to be deposited into your account for $***On September 8, 2017, you were notified by letter (copy enclosed) that your case was deniedIf you can provide a copy of the deposit receipt or a copy of the deposited check, we will be glad to research this again for you. Regarding compensation for two check orders that you placed with an outside vendor, we respectfully decline your request. Ms***, your satisfaction is important to us, and we ask that you allow us the opportunity to regain your confidenceIf you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787)A representative will be glad to assist you. Sincerely, Diane E*** Assistant Vice President Client Advocacy Management Office

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Thank you for your assistance in resolving the issue with Suntrust Bank. Based on my September statement, it appears that the matter has been concluded. Should further issues appear, I will contact you. Again, thanks for your support. *** *** *** *** *** ***

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. 'Please close this case on your records

Hello I submitted a complaint on 9/12/#*** it has been resolved suntrust has refunded all of the fees and money from each transaction . Thank you *** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.** *** ***
*** *** *** * *** *** ***

Re: Revdex.com complaint# ***-*** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** This case was never resolved. There was fraud on my account and all they said was the case was denied. I was also told an email was sent to me about this decision which is totally inaccurate. They also said they would get me a copy of the email which never happened.I thought SunTrust offered protection against fraud? I know they do, so why can't they fix this?Please help me Thanks*** ***
** * *** ***
*** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
ALL I WHAT IS MY *** MONEY REFUND IN THE AMOUNT OF $223.72.THANKS.*** ***

Dear *** ***We have received and reviewedyour correspondence forwarded to us from theRevdex.comregarding SunTrust’s
decision to decline the claim referenced aboveI appreciate the opportunity to respond.We have researched your case based on the information you providedFollowing this review, the
decision was made to decline the claim as explained in the January 31, letter from our Fraud Assistance Center (copy enclosed)You will receive under eparate cover a Statement of Dispute Item formPlease provide
any new or additional information, sign and remit to the address shown on the
documentUpon receiving the signed form and completion of the rebuttal
process, you will receive a written response from our Fraud Assistance Center.*** ***,
I understand this is not the resolution you are seeking from SunTrust and
regret any difficulty this situation may causeShould you have any questions
or new information regarding this claim, please call our Fraud Assistance
Center at *** A representative will be glad to speak with youSincerely,Diane E***

Re: Revdex.com complaint # *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received . Please close this case on your records

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[SunTrust's letter indicates that they have contacted me about the issueThey have not contacted me about the issueSo it is still not resolved.]
Regards,
*** ***