47th Place Carpet One Floor & Home

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am tried of my actual concerns not being addressed.  I acknowledge the the numbers shown on Suntrust actual posting record for the day indicate that we were overdrawn.  MY COMPLAINT IS THAT THESE FIGURES DO NOT MATCH WHAT WAS AVAILABLE TO US WITH OUR ONLINE BANKING ACCESS!!!!!!  THE FIGURES AVAILABLE TO US ON MAY 10 (THE ONLY INFORMATION AVAILABLE TO US FROM SUNTRUST) DO NOT SHOW THAT WE WERE OVERDRAWN.  On this morning, if overdraft fees and transfer fees totaling $192.50 had not been charged online banking shows we had a balance of $140.85.  How can we be expected to continue to do business with a company that provides inaccurate information to its customers that result in charges totaling almost $200.  My complaint is with the false information provided to us via online banking, or the discrepancy of the figures available to us vs the figures the bank uses to determine actual balances.Please address this complaint!!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. NOT SURE WHO TO TALK TO NOW!!NO ONE ANSWERS PHONE 
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. *. Diane E[redacted]Assistant Vice President - Client Advocacy Office

Dear
Ms. [redacted]:We
have received and reviewed your correspondence forwarded to us from the Revdex.com regarding
the claim referenced above. I am sorry to learn that you were the victim of an
apparent scam and understand how frustrating a situation like this can be. I
appreciate the opportunity to...

respond. Our
records reflect that, on March 29, 2017, you made two mobile deposits for
$[redacted] and $[redacted]. During the review process of the deposits, we determined
that a hold needed to be placed on the account for $[redacted] due to the reason
noted on the Notice of Hold (copy
enclosed), which we sent you on March 30, 2017. This Notice of Hold also advised when the funds would be made available.
Please be assured that all of our clients’ deposited checks may be subject to
these types of holds, and all proper guidelines were followed in placing the
hold on your account for the deposited checks.You
notified us on March 30, 2017 that you were the victim of a scam, and Claim
[redacted] was created. When you spoke with our representative about the hold on April
3, 2017, you were advised of the hold release date. On April 3, 2017 both
checks (copies enclosed) were returned for Altered/Fictitious and debited from
your account.You
called us about the hold release on April 6, 2017 and were informed that your
account was being closed at our discretion. Because the scam claim was still in
progress, our representative was unaware that your account was being reviewed
to determine if the account could remain open. I am sorry for the confusion
caused when you were advised the account would close. On
April 7, 2017, the scam case was finalized and it was determined that you were the
victim of a scam. Based on this determination, on April 7, 2017, your account was
credited for [redacted] (refund of two [redacted] overdraft item fees) and [redacted] (refund
of two [redacted] deposited item returned fees.). You
were also advised that we would not close your account. However, we show that
you closed your accounts on April 10, 2017. Enclosed are statement copies for
your review.Your comments about
your experience are very important to us and were shared with the appropriate
management. The information you provided helps us to know where the emphasis
for future training and process improvement efforts should be placed. We understand
that we did not meet your expectations in this situation and regret any
inconvenience caused. Ms. [redacted], if you
have any questions about your accounts, please do not hesitate to contact us at
800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely,Kathy
B[redacted]

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]They only refunded 2 overdraft fees, I'm still waiting for 4 more to be refunded 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear SunTrust said they contacted me, but I received nothing from them. They asked the Revdex.com to remove the complaint, I ask the Revdex.com to keep the complaint. Thank you.
Regards,
[redacted]

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from Mr. [redacted]. Therefore, we are unable to provide you with a copy of our response to Mr. [redacted] dated May 3, 2016. Upon receipt of...

the signed authorization form, we will gladly share a copy of our response with your office. Ms. [redacted], if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from B a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted] Officer Mortgage Escalations Resolution Team

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowThis is this the first time I am seeing what you have attached, as I explained before this was a gift card given to me. I just got just the card and nothing else, that's the way millions of people give gift cards, they don't attach it with an endless list of how the your bank is going to try to steal their money. Your bank probably did this to millions of people and made off pretty well for doing nothing. Moreover, you are showing this attachment now, show the evidence that you actually gave this attach out on January 4, 2015. I'm not ok with you doing this to me. it's not in good faith to do this, I went by the expiration of the card that is all I had, and that is probably the same for thousands of others that were given these gift cards as gifts. I need my money returned, you don't deserve my money for doing absolutely nothing. Since filing small claim for that amount is basically free in **, if you do not want to return my money send me the name of the registered agent of Sun Trust and along with the address so I can out of principal file a small claims complaint against you so other will know of your banks deceitful and unscrupulous ways of stealing people money.  Regards,[redacted]

August 24, 2017 RE: Client's Name: [redacted] Property Address: [redacted] Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Client(s): This letter is to acknowledge receipt of your correspondence or inquiry on August 23, 2017...

The SunTrust Mortgage Escalations Resolution Team is currently researching your questions or concerns, and we are focused on responding to you as quickly as possible. As we work to respond to your concerns, we will attempt to contact you each week to provide an update on the status of your inquiry. If a member of the Mortgage Escalations Resolution Team has not been in contact with you as of receipt of this letter, or if additional questions or concerns regarding the status of your inquiry, please contact us at [redacted], Monday through Friday from 8 a.m. to 6 p.m., ET and reference your case number above. Thank you for giving us the opportunity to serve you better. Sincerely, Mortgage Escalations Resolution Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear Ms. [redacted]:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding an ATM deposit made...

to the above referenced account. We appreciate the opportunity to respond. Our records show that, on April 18, 2016, you informed us that an ATM deposit of $205 did not post to your account. A claim, Case 2682440, was established for you,and a provisional credit for $205 was applied to the account on that day. However, our initial review of the matter was unable to locate evidence that an error occurred, and the provisional credit was reversed on May 12, 2016.On May 18, 2016, we received a rebuttal form from you. Rebuttals can take up to 45 business days to review, as was disclosed on the rebuttal form. After a second review of the claim, our investigation determined that the deposit was made. Therefore, a [redacted] credit was applied to your account on August 1, 2016 (statement enclosed),which was several days longer than the originally disclosed turnaround time. We apologize for any inconvenience this may have caused.Ms. [redacted], should you have any questions, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with you. Thank you for banking with SunTrust.

Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to close your above referenced account. We appreciate the opportunity to· respond. The decision to close this account was a business decision made by SunTrust, as explained in the enclosed January 5, 2016 letter from SunTrust's Consumer Private Wealth Management (CPWM)-Regulatory Team. We have reviewed this matter again, and our position remains the same. Mr. [redacted], should you have any other questi.ons, please call our CPWM Regulatory Team at 404-813-1116. They will be glad to speak with you. Sincerely, Sherry [redacted] Vice President Client Advocacy Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not receive an offer on Revdex.com, my email nor has anyone contacted me. So nothing was offered.]
Regards,
[redacted]

In reply from Suntrust Mortgage [redacted] I reject their response for the following reasons: 1. No attempt
was made to contact me. I did not receive any voice mails nor emails from
Suntrust as stated by them. 2. I did indeed post an electronic check on March 27th.
When I...

noticed funds had not been withdrawn from my bank, I had gone into their
electronic database, prior to April 1st and it had shown my mortgage as current
and paid in full When I still noticed that my funds had not been withdrawn I
called and was told the funds had been withdrawn, prior to, not on, April 1st. I asked repeatedly and was still told, don't worry they have been withdrawn,
even when I told them I didn't see it coming out of my bank. Maybe what they
should have said was "Your funds show as withdrawn, but if you haven't
seen them deducted call your bank because there may be something wrong with
your E-check." Which is what they should have done, instead of reassuring
me that everything was okay. I also find it confounding that their technology could
not distinguish that my account number was missing 1 number, but it could
immediately reflect what Bank it was coming from when I submitted the E-check.
Additionally, I fallowed the sample they provided for filling out the E-check,
which clearly is not an accurate portrayal. I have to wonder how many other
people have been misled. To expound, I still never received any correspondence
from them when it was rejected for missing 1 number. I had to find out through
a credit alert! 3. Accordingly they state "They are required to report
credit information to the credit bureau." I understand that, but they also
have the ability to fix a misunderstanding that was perpetrated by their
company rep. My job depends on good credit, and if you look at my credit reports,
they will see that I have never had a bad mark for anything. I would think that
a company whose sole business is supported by customers that actually pay their
loans, might actually see that they are responsible as well for the situation.
I will continue to pursue this matter, if their response continues to be the
same. Not that it matters to them, but I will also re-finance, as my credit is
still good enough even with their "bad mark" on my record. I will
send a letter to their Mortgage Escalations Department on a daily or weekly
basis if needed. Not that it would matter, as they have a horrible rating all
over the internet, but at this point it is the principal of the matter.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not spoken to Diane Evans or anyone else from Suntrust bank. I received a voicemail about 2 weeks ago stating that someone from Suntrust would be calling me within 10 days. I never got a call from Suntrust bank. I am offended that Diane sent you a cover letter stating this matter has been taken care of when I never received an offer from them. Diane Evan's correspondence is a blatant lie! There are plenty of other banks that I can entrust with my money if this is how Suntrus chooses to treat it's customers. We have had pRobles with them from the beginning and it doesn't look like they want to treat us any better. If I don't get a response from them by the end of June, I will go to another bank. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with Revdex.com as no signed third party authorization was received. Please close this case on your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Kathy B[redacted]Officer, Client Advocacy OfficeSunTrust Bank