47th Place Carpet One Floor & Home

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Sherry R. F[redacted], Client Advocacy Management OfficeSunTrust BankTake a step toward financial...

confidence.Join the movement at onUp.com. Office: 804.270.8816Fax 877.789.6844[redacted]
[redacted]
[redacted]  LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.[ST:XCL]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
SunTrust Bank only sent me a release form that I could not sign.  The form releases SunTrust Bank of any and all responsibility, as per council I should not sign the submitted form.This case is active and still open.  SunTrust Bank directed [redacted] to solve this matter and as of today, this matter has not been resolve.

SunTrust has responded to the client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Sherry *. F[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rejection 10/7/2016: Here is correspondence I have regarding this claim.  The bank did absolutely nothing.  I requested the documents that they used to decision the claim and was told they didn’t use any claims.  I offered to file a police report as well and was told that I did not need to file one by Kathy B[redacted].  I also filed a detailed rebuttal like they asked.  I offered to even supply proof that I was in a doctors office at the time some of the charges were made on my account and they refused to take the documentation.  Ms. B[redacted] did not supply any help as she kept dealing with the Fraud department who denied the original claim and then again my rebuttal.  They used no real documentation to deny my claim and had no real foundation to deny my claim.  I asked them to supply me with copies of the documents they used to deny my claim and they told me there was none and just sent me copies of the denial letters.  They had no reason to deny my claim other than pure spite and denied my claim with no evidence.  They had evidence to show that I didn’t do this and would not accept it and will not give me back my money.  I have done everything they have asked and then some.  I did not participate in this or have anything to do with it and they had evidence showing that I didn’t do this and yet they still denied me.  Their response to the Revdex.com saying that they had no signed third party authorization form and asked the Revdex.com to close the case is another way they are trying to blatantly trying to sweep my issue under the rug in an attempt to make it go away because they know they did me wrong and are trying not to be held accountable.  I have completed the form and mailed it back and have attached it in this email and have also faxed it, I did not know I needed to sign it and they didn’t tell me either, and are asking the Revdex.com to close the case.  Once again more evidence they are trying to sweep this under the rug.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the cover sheet explaining the offer was sent to me, the "client" of this case. I have received no such reply or offer from SunTrust and will continue to pursue the case pending the desired outcome of this case. This in no means supports the objectives within this case and has not satisfied the resolve within this problem.I expect a better response and resolution from SunTrust's executive team. Thank you.
Regards,
[redacted]

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Dear [redacted]We have received your correspondence regarding the above
referenced case. However, you did not included a signed authorization form from
[redacted]. Therefore, we are unable to provide you with a copy of our response
to [redacted] dated June 19. 2015. Upon receipt of the signed...

authorization form,
we will gladly share a copy of our response with your office.[redacted], if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at [redacted], Monday
through Friday from 8am to 6pm ET.Sincerely [redacted]

Wanda H[redacted] SunTrust Mortgage, Inc. [redacted] 
[redacted] 
[redacted] 
[redacted] October 26, 2016 [redacted] 
[redacted] 
[redacted] Re: Loan...

Number: Property Address: [redacted] Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Ms. [redacted] We have received and reviewed the letter that was forwarded to our office from the Revdex.com regarding the above referenced account. We appreciate the opportunity to look into the issue raised and to provide a response. Congratulations in paying your loan in full. Our records reflect that on August 18, 2016 we received $329,079.93, which satisfied the total amount due. In accordance with state compliance deadlines, SunTrust Mortgage, Inc. has (90 days) until November 17, 2016, to send the release of the lien to the county courthouse. Once processed, the release will be part of the official land records and available for future real estate transactions. Your letter indicated that you were unable to close on your Equity Loan until the lien has been released. To assist you in closing the Equity loan, we have enclosed a copy of the executed release document that may be presented to your closing agent showing that the lien will be released. If you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from 8 a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted] Officer Mortgage Escalations Resolution Team Enclosures: Including State and Federal Disclosures STMHB cc: [redacted], Revdex.com SunTrust Bank, Member FDIC. © 2014 SunTrust Banks, Inc. SunTrust is a federally registered service mark of SunTrust Banks, Inc.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received . Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same responbusiness give everytime. It is not genuine and does not resolve the issue. It is a copy and paste letter. They can do a lot better than this. Its a sad excuse for excuse ethics in the business. 
Regards,
[redacted]

December 14, 2016 [redacted] 
[redacted] 
[redacted] Re: Loan Number: Property Address: [redacted] Case Number: [redacted] Revdex.com Case Number: [redacted] Dear Mr. and Mrs. [redacted]: We have received and reviewed the letter that was forwarded to our office from the Revdex.com regarding the above referenced account. We appreciate the opportunity to look into the issue raised and to provide a response. We are sorry to learn of the problems you encountered in accessing our website. In reviewing your file, it reflects that on December 8, 2016 you were able to view the loan activity and detail. If you are still experiencing difficulties reviewing the online account, please contact our Client Service Department at 800.634.7928 Monday through Friday from 8 a.m. to 8 p.m. or Saturday from 9 a.m. to 3p.m., ET. If you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from 8 a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted] Officer Mortgage Escalations Resolution Team

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. However, you did not include a signed authorization farm from Ms. [redacted]. Therefore, we are unable to provide you with a copy of our response to Ms. [redacted] dated May 21, 2015. Upon receipt of the...

signed authorization form, we will gladly share a copy of our response with your office.

Dear [redacted]We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the status of the above referenced
dispute cases. You also mentioned the quality of service you received when you
tried to contact SunTrust Bank. I appreciate the opportunity to...

respond.SunTrust
strives to provide exceptional service with each and every client interaction,
and we recognize that we did not meet these expectations in this situation. For
that we sincerely apologize.We show that,
on April 4, 2017, we credited your account $[redacted] for Case [redacted]. You did not
incur any overdraft fees for these transactions (statement copy enclosed).Regarding Case
[redacted], on March 9 and March 15, 2017, letters from our Fraud Assistance
Center that included Written Statement of Unauthorized Debit forms were sent to
you to complete and return to us (copies enclosed). We had not received the
documents; therefore, a decision was not made. However, on April 5, 2017, we
received the requested document and this case is being reviewed. If you
incurred overdraft fees due to the transaction, they will be reviewed and, if
applicable, will be refunded. Upon completion of the review process, you will
receive a written response from our Fraud Assistance Center.Unfortunately,
the account is currently overdrawn. Given this, we ask that you please make a
deposit as soon as possible to bring the account to a positive or zero balance.
Doing so may prevent the account from being closed with an owed balance and
reported to consumer reporting agencies.This communication is an attempt to collect a debt and any information
you provide, whether written or verbal, will be used for that purpose. However,
if your debt is discharged in bankruptcy or you are protected by the automatic
stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable
for this debt and this letter is not an attempt to collect a debt but is being
sent for notice purposes only.[redacted],
should you have any questions or new information regarding your claims, please
call our Fraud Assistance Center at [redacted] A representative will be glad
to help you.Sincerely,Diane E[redacted]

September  30, 2016[redacted]  **  [redacted]Re:...

Interest Checking Account ending inRevdex.com (Revdex.com) Case [redacted]Dear Mr. [redacted]:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees assessed to the account referenced above. I understand the difficulty this type of situation may cause and appreciate the opportunity to respond.Our records show that, on July 11 through July 18, 2016, the account was assessed eight $36.00 overdraft fees totaling $288 when 10 debits totaling $541.74 paid against an available balance of $205. We do not assess an overdraft fee when items for less than $5.00 are paid. Because you opted in for Overdraft Coverage, the account continued to have debit activity with some items being paid and fees assessed until the account became positive on August 1, 2016 when a Direct Deposit for $1,447.71 was credited.We have determined the fees assessed to your account are valid and will remain. However, as a courtesy, $36.00 was refunded on September 12, 2016. Because there was no bank error, we respectfully decline your request for additional fee refunds. I have enclosed statement copies for your review. SunTrust acts in accordance with all State and Federal laws and regulations  and denies the allegations  of wrong doing.In order to decrease the chances of this happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts.You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Menu-Personal Checking Accounts-Features and Benefits-Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. [redacted] September  30, 2016Page 2Mr. [redacted], although this may not be the answer you expected, I hope that the information about avoiding overdrafts is helpful to you. Should you have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you.Sincerely,Kathy B[redacted]

November 16, 2016 [redacted] 
[redacted] 
[redacted] Re: Essential Checking Account ending in Revdex.com (Revdex.com) Case [redacted] Dear Mrs. [redacted]: We have received and reviewed your correspondence forwarded to us from the...

Revdex.com regarding our August 2016 Checking Offer promotion. We appreciate the opportunity to respond. Our records show that the account was opened on line on August 23, 2016 (statement copy enclosed). You were enrolled in our [redacted] promotion. Unfortunately, only accounts opened at a SunTrust branch are eligible for that promotion. We were also offering an online promotional reward In August 2016 ([redacted] ). However, in order to qualify for that reward, a promo code was required at the time of account opening. For these reasons, your account ending in is not eligible for the $125 reward. Because you did not qualify for the first reward, the account is also ineligible to receive the second $125 reward (continuing to maintain at least $500 in monthly Direct Deposits until December 31, 2016). We have reviewed this matter again, and our position remains the same. Your comments regarding this matter are important to us and were shared with the appropriate management. SunTrust strives to provide exceptional service with each and every client interaction, and we regret that we did not meet your expectations, Mrs. [redacted], should you have any new concerns or questions regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Sherry R. F[redacted]

Dear [redacted]We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the status of the above referenced account. I
appreciate the opportunity to respond.You mentioned that your account was closed on July 20, 2010
with about $100 owed to you. Your statement dated...

July 20, 2010 shows your
account was negative $863.05. Transactions continued to be presented against
the insufficient balance in the account through September 10, 2010, when we
closed your account with an owed balance of $1,633.05. I have [redacted] statements
showing the transactions from June 18 through September 20, 2010 for your
review. Based on this information and that items were presented for payment
against insufficient balances, we have determined that the assessed overdraft
fees are valid and will remain.Your account is currently with the collections agency **
[redacted]. Should you want to discuss a possible settlement offer, please call **
[redacted] at [redacted], we hope the information provided is helpful to you.
If we may be of further assistance, please don’t hesitate to call our DDA
Recovery Department at [redacted]. A representative will be glad to help you.Sincerely,[redacted]

K&R was called out by the [redacted] to do a service call on 6-23-15 in the afternoon, for a no cool, their son was the only one home when we got there.  The technician took about a 1/2 hr (86.50 charge) to diagnose that the blower motor was bad and about that time was when the couple...

arrived.  The tech told the [redacted] what was wrong, found out the motor was under warranty, located the motor, wrote up the invoice and estimate to install, and removed the blower assembly to take with him in the next 30 minutes.  The estimate for the install was for labor only, since the motor was under a manufactuer's part warranty only, labor not included.  The only OEM manufactuer replacement we could find was in Buckeye, or we would have to order it and that could take 3 to 5 days to get it in.  On a 106 degree day we knew we had to go get the only part in town, we received payment for the service call and a signed agreement from the [redacted] for the $450 installation (under parts warranty only)The technician drove to Buckeye, in rush hour traffic, taking him 3 hours there and back.  By the time he got back on this side of town it was to late to install the motor, we had told the [redacted] that it might be the next morning before we could get out.  The tech took the motor assembly home with him and proceeded to disassemble the motor in order to replace w/ new one which took him another 1.5 hours, he did this so he would be able to get the [redacted] up and running faster and he would not have to do this out in the field in the heat. We now have a total of 5 hours invested in the job to get the [redacted] cooling.  The next morning [redacted] replaced the motor within 20 to 30 minutes, rechecked the unit to spec, wrote up the 2nd invoice to the amount we agreed on, received payment and was on his way.7 days later we get a call from Mr. [redacted] complaining that his bill was to much.  I explained to him the breakdown of pricing:         $86.50       service charge     $ 315.00      flat rate for warranty motor replacement     $ 135.00      travel time to get OEM partNever did he state he should only have to pay the $86.50, charge.Meanwhile we receive notice from my bank that 2 checks came back NSF, it took me a good 1/2 hour to find out that it was the [redacted] checks.  I called the [redacted] to let them know, they said no problem they would send out another to cover the amount.  They had another opportunity to ask about a reduction in their bill, but never said anything.  I did, however, mention that I would waive the bank fees K&R would incur. We received the full amount for the 2 checks.  A few weeks later we now have received this complaint from Revdex.com.  I talked to both [redacted] and [redacted] on 7-22-2015 offered them the 135.00 travel expense minus the 40.00 bank fees back to them, they declined, Their comment was "we would like to see how much Revdex.com can get back for them."[redacted]K&R Refrigeration

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a call from SunTrust about 2-3 weeks ago. I returned the call on the number provided and left a message. I've tried calling again twice and each time I am unable to reach anyone. No one has yet to return my call even though I am leaving voicemails. SunTrust has not anything done anything to resolve this issue. The contact person they assigned me to, Kathy B[redacted] has not given me a call at all even though I've left her 2 voicemails. 
Regards,
[redacted]